Seven Senders

Seven Senders is for online retailers and their logistics and customer service teams managing parcel deliveries across multiple carriers, especially for cross-border e-commerce. The web portal brings shipment information together so staff can check delivery progress and investigate customer queries using an order number, tracking code, email address or customer name. Retailers can create branded tracking pages and embedded tracking widgets, customize delivery messages, and send customers email updates triggered by shipment events. Tracking pages can also show return shipments, and the portal can provide status updates for some shipments without live carrier tracking data. Analytics tools help teams monitor shipments and delivery performance across carriers, review order and shipment details, and build dashboards. Users can also submit and follow claims for lost, damaged or disputed deliveries. Seven Senders may suit retailers that need a shared workspace for shipment visibility, customer delivery communications and carrier performance monitoring.

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