Quality Driven Software

Quality Driven Software is for owners and managers of labor-based service businesses who need to find customer service problems and understand how employees are performing. It automates customer satisfaction surveys by email or SMS, collects feedback about service visits, and connects responses with the employees or teams involved. Managers can review results in a dashboard, use reports to spot trends and unhappy or unresponsive clients, and set alerts for feedback that may need follow-up. The app also supports internal quality-control entries and, depending on the plan, employee-issue tracking. Service businesses can use it to guide employee coaching, address recurring quality concerns, and publish positive customer comments on their website.

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