Plum Voice

For customer experience, contact center, and development teams, Plum Voice helps automate high-volume phone interactions and route callers to the right service without handling every request manually. It is a business voice-automation platform, rather than a general-purpose consumer calling app. Teams can build interactive voice response (IVR) call flows with Plum Fuse, a visual low-code builder, or Plum DEV, a code-first platform for developers using VoiceXML. Call flows can handle tasks such as account inquiries, card activation, payment collection, caller authentication, and routing to an agent. The platform also supports conversational AI and integrations with APIs and business systems, so automated calls can use customer or account data. Plum Voice also offers tools for phone surveys and call analytics, including tracking where callers complete a flow or drop off. Its payment features are designed for businesses that need to collect payments by phone while limiting exposure of card details. The platform may suit organizations in fields such as healthcare and financial services that manage recurring customer calls, self-service transactions, or payment inquiries.

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