Oration

Oration is a cutting-edge application designed to enhance customer service experiences by leveraging advanced speech recognition technology. This innovative solution replaces traditional DTMF IVR systems with a more intuitive and user-friendly approach, allowing callers to express their needs naturally. By using open-ended questions like "How can I help?" Oration's technology identifies the caller's intent and routes the call to the most suitable agent, ensuring that customers receive relevant assistance efficiently.

One of the key benefits of Oration is its ability to reduce average handling time (AHT) by automating certain processes and ensuring that calls are directed to the right agents from the start. This not only improves customer satisfaction but also streamlines operations within contact centers. By integrating seamlessly with existing infrastructure, Oration offers a quick and easy solution to modernize customer service systems without disrupting current workflows.

Oration's features are designed to enhance both the customer and agent experience. It automates tasks such as requesting key data, allowing agents to focus on resolving queries effectively. By using natural language processing, Oration ensures that calls are handled more efficiently, reducing the need for call re-routing and improving overall service quality. This technology is particularly beneficial for businesses looking to upgrade their customer service capabilities with cloud-based solutions that are easy to implement and maintain.