Monster SMS

Monster SMS is for Australian small businesses and teams that need to send customer texts and keep up with replies, including trades, healthcare, retail, real estate and hospitality businesses. It can be used for appointment reminders and confirmations, quote follow-ups, promotions and customer enquiries—helping teams respond without managing every conversation manually. Create bulk SMS campaigns with scheduled, personalised messages, then receive customer replies in a shared inbox where staff can manage conversations and hand them off to teammates. AI agents can answer common questions around the clock using instructions and business information you provide, and escalate conversations to a person when needed. The platform also includes contact lists and tags, delivery and engagement analytics, and a REST API for connecting other business tools. Monster SMS is designed for Australian messaging requirements, with opt-out handling and consent tracking.

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