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Get a dedicated desktop app for Link AI on Mac, Windows, and Linux with WebCatalog Desktop.
- Launch Link AI directly from your Dock or taskbar.
- Work without distractions in a dedicated window, separate from your browser tabs.
- Manage multiple Link AI accounts and switch between them without logging out.
Link AI is for businesses that need to respond to customer enquiries across multiple channels and keep follow-up work moving. Its AI agents can handle conversations by phone, website chat, WhatsApp, Instagram, SMS, and email, using business information to answer questions and take actions such as booking appointments, processing orders, or creating support tickets. A shared inbox brings conversations together, and teams can step in when a person needs to take over. For internal work, teams can set up visual workflows to automate tasks triggered by events such as a new lead, booking, or form submission. Procedures let agents follow defined steps when handling customer requests, with options to pause for a customer reply, request staff approval, or hand the work to a teammate. The suite also includes Ally, a personal AI agent for staff. Ally can provide briefings, help manage follow-ups, and carry out workspace tasks from the dashboard, WhatsApp, or Slack. It can also draft workflows and other materials for review, with approval steps before certain actions are sent. Link AI may suit sales and service teams that want to combine customer-facing AI, appointment booking, and routine business automation in one platform.
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