Lance

Lance is designed for hotel owners, managers, and teams that need to handle guest requests and daily operations across the property. Its AI front desk answers calls, responds to common questions, helps with reservations, and routes requests to staff when a person is needed. It can also turn guest requests into work orders for housekeeping or maintenance. For hotel sales teams, Lance can capture and qualify group, wedding, and other booking inquiries and help with follow-up. Staff can use shared boards and task tools to track room status, assignments, and open work, while managers can use operational reporting and scheduling features. Lance may suit hotels looking to automate routine guest communications and coordinate front- and back-of-house work in one platform, while keeping staff involved in handling escalations and tasks.

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