Keum
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Keum is an AI agent platform for automating sales, customer support, and front-desk operations across chat and voice channels. Businesses can deploy specialized AI agents to engage website and mobile visitors, answer product and support questions, qualify leads, book appointments, handle phone calls, route inquiries, and provide customer assistance around the clock.
The platform supports multiple communication channels, including websites, mobile apps, phone calls, email, WhatsApp, QR codes, and kiosks. Keum agents can connect with tools such as Google Calendar, Outlook, Calendly, HubSpot, Salesforce, Zendesk, Freshdesk, Zoho, SMS services, and APIs to access business information and complete relevant tasks.
Businesses can configure agents using websites, FAQs, product documentation, and past support tickets. Keum includes human-in-the-loop training, allowing teams to review uncertain queries, provide corrections, and improve the agent’s knowledge base over time. Additional capabilities include lead capture, appointment scheduling, support automation, conversation transcripts, customer feedback collection, sentiment analysis, and insights into recurring questions and friction points.
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