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Inquio is a bot QA and conversational AI analytics platform designed to help teams evaluate and improve chatbot performance. It analyzes customer conversations to identify response issues, assess overall quality, and provide practical recommendations for improving conversational accuracy, safety, and user experience.
Users can upload conversation data through CSV files or connect via API to generate an Inquio Score and report card. The platform highlights specific issues by severity, compares chatbot performance with industry benchmarks, and provides prioritized recommendations for improvement. Additional tools include Defender for identifying safety incidents and policy violations, Sales Radar for detecting buying signals and potential churn warnings, and sharing and export options for reporting results to stakeholders.
Inquio supports chatbot testing, conversational AI quality assurance, bot performance monitoring, conversation analysis, and customer experience optimization. It can be used by product, customer experience, support, and AI teams to understand how their bots perform in real-world interactions and determine which areas require attention.
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