Harasocial

For retailers and social-commerce teams handling customer messages across multiple channels, Harasocial brings conversations and sales tasks into one place so staff can respond and follow up without losing track of inquiries. It brings together messages and comments from channels including Facebook, Instagram, Zalo OA, TikTok for Business and Shopee Chat. Teams can search conversations, label customers, assign chats to staff and view customer details while replying. Harasocial also supports selling through posts, Reels and livestreams. Sellers can set up comment-based ordering, automatically message customers who comment with specified keywords, create orders from chats and manage livestream sales. Built-in chatbot flows can answer common inquiries and collect customer details, helping shops handle routine interactions outside staff hours. It may suit businesses that sell through social media and need a shared inbox, automated responses and tools to manage orders from social interactions.

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