Page 10 - Top GoTo Alternatives
Ringflow
ringflow.com
Ringflow, the epitome of technological advancement in the realm of cloud contact centers. With its AI-powered capabilities and robust infrastructure, Ringflow sets a new standard for seamless customer interactions across multiple channels. Embrace the cutting-edge features and unparalleled efficiency of Ringflow's omnichannel experience. Stay ahead of the curve with Ringflow's state-of-the-art cloud contact center, empowering businesses to leverage the latest technologies and revolutionize customer service. Experience the future of contact centers with Ringflow, where innovation and excellence converge.
Netcall
netcall.com
It's our mission to offer versatile, powerful solutions that use AI to automate processes and engage customers. As dynamic partners, we're here to help you tackle tomorrow's challenges today. Our quick app development, smart automation, and user-friendly tools are a hit with business leaders and front-line teams. Seamlessly connect systems, break down data barriers, and make processes work better and faster – all on your own timeline. Over 600 organisations in financial services, insurance, local government and healthcare use the Netcall Liberty platform to make life easier for the people they serve.
klink.cloud
klink.cloud
klink.cloud, is a cloud-based communication platform that simplifies and streamlines customer service operations for contact center teams, helping them deliver better customer experiences more effectively. klink.cloud is a comprehensive omnichannel contact center platform that unifies all customer interactions across multiple channels, including voice, video, email, SMS, and social media. It features robust in-app voice and video calling capabilities, conversational AI and chatbots for automation, and virtual numbers from over 80 countries. The platform offers advanced CRM and ticket management systems, complete with help desk ticketing, team collaboration, and custom reporting. Its IVR and ACD systems ensure efficient call routing, while comprehensive call management tools provide real-time metrics and detailed performance reports. Seamless API integrations allow for easy synchronization with existing tools, enhancing the platform's flexibility and functionality. Enterprise-ready and scalable, klink.cloud is designed to streamline customer support operations, improve customer satisfaction, and deliver a seamless customer experience across all touchpoints.
Voicenter
voicenter.com
Voicenter is a cloud-based VoIP, PBX and Call center service providers. They deliver Products an services via their seven data-centers presence around the world (USA, Europe, Asia, and Israel) using their telephony cloud and their on-premise end-user and operator level solutions. As a leader and contributor to the telco opensource world and proprietary development They provide Cloud, on-premise, Hybrid, Hosted Call center and PBX solutions based on their technology. This allows customers to enjoy a wide variety of flexible telephony solutions and advanced tools in order to create the ultimate communication solution for dynamic varied size organizations at low costs.
Contivio
contivio.com
Contivio is the world's most advanced omnichannel cloud contact center solution, powering phone, voicemail, live chat, fax, email, and SMS for companies of all sizes. With its patented CloudConnect integration, Contivio sits on top of any CRM to automate workflows and increase efficiency for Customer Service, Sales, Marketing and Finance teams. Contivio's CRM integration is proven to save several minutes per call, allowing agents to focus on what they do best: communicating with customers. Contivio works with all VoIP or PSTN providers and is accessible from a sleek browser toolbar, a floating app, mobile devices or any IP phone.
StringeeX
stringeex.com
StringeeX is a Call Center app, which supports users to use company's hotline to receive or make calls. StringeeX records all call histories. All call data is synchronizable between devices. Main features: - Receive calls from GSM Phone on app. - Make outbound calls to GSM Phones from app. - Record calls history. - Searchable contact list.
ULTATEL
ultatel.com
SaaS Provider for Unified Communications solutions. ULTATEL enables people to work together and get the information they need to do their best work, anywhere they are. Our cloud platform brings together phone, video, messaging, texts and business apps, allowing people to connect, meet, and exchange information on any device. We are passionate about using our technology and experience to help businesses address the challenges that matter to them, with an enterprise-grade platform that delivers exceptional service to companies of all sizes, fully scalable and customizable to the largest multi-national organizations. ULTATEL is committed to equal opportunity, diverse, welcoming and supportive workplace.
Maqsam
maqsam.com
Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM. With Maqsam, support and sales teams can automate repetitive tasks, increase efficiency, and drive revenue growth across multiple communication channels including voice calls, WhatsApp and more. We enable companies to expand market reach and establish local presence with access to local numbers in more than 200 cities. Companies can integrate Maqsam with their preferred CRM system to optimize data management and deliver customer service that exceeds expectations.
LimeChat
limechat.ai
LimeChat helps e-commerce brands sell, support, and market on WhatsApp. They have been pioneers of WhatsApp commerce, working with 300+ leading brands like HUL, ITC, Mamaearth, Wow Skin Science, Neemans Shoes, and Snitch. They help reduce CAC, boost retention, and deliver amazing experiences through WhatsApp, making it over 10% of their online revenue. Their focus is on helping businesses create exceptional experiences on WhatsApp! What makes them the trailblazer in WhatsApp experience? 👉 GPT-powered Chatbots for human-level experiences 👉 2-way WhatsApp campaigns for 2x ROI without spamming 👉 AI-enabled CRM built for e-commerce 👉 The best-performing Click to WhatsApp ads They would love to give businesses a tailored consultation to help deliver the best experience on WhatsApp.
Glia
glia.com
Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. Glia's ChannelLess™ platform architecture powers seamless customer interactions across call center, digital, web, and AI automation. Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration, and AI-enabled assistance. Glia has partnered with more than 300 banks, credit unions, insurance companies, and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service. The company is recognized by analysts for its innovation - including Gartner as a Cool Vendor, and has raised over $150 million in funding from top investors.
Thena
thena.ai
Thena is the modern ticketing platform for B2B customer support with AI super powers. Leading B2B brands like Vercel, Amplitude, LaunchDarkly, RudderStack and incident.io use Thena to enhance their customer experience with AI and real-time messaging.
CocoFax
cocofax.com
CocoFax is an online HIPAA-compliant fax solution provider, integrated with Google, Microsoft, Slack and many others. It offers an easy-to-use alternative to fax machines for individual users, allowing them to fax from Google(Google Drive, Docs, Sheets), Microsoft(Word, PPT…) and email to fax(Gmail, hotmail, Yahoo..) , whether with a computer, cell phone or a Mac. Businesses can also easily integrate CocoFax into their workflow, adding team members and assigning roles and numbers in their account. With its 2FA and TLS 1.2 and AES 256 encryption measures, CocoFax makes sure that all data is well protected for businesses of all sectors and sizes. Users can also port their existing numbers to CocoFax at zero cost. It is easy, quick, secure with 24/7 live support for all possible queries. For enterprises, CocoFax also supports API connections to customize easy faxing solutions.
ClickConnector
clickconnector.com
ClickConnector is your new favorite customer support platform, offering the perfect blend of ChatBot workflows, AI, and human support for an exceptional customer experience. Streamline your customer service operations, cut costs, and elevate your brand's customer experience with ClickConnector.
PlaybookBuilder
playbookbuilder.com
Build Business Processes with the Power of AI. Whether you’re looking to onboard new people, scale or sell, or simply drive the performance of your organization, PlaybookBuilder – now with ChatGPT can help.
MSG91
msg91.com
MSG91 is a leading cloud communication platform that provides businesses in the United States with a suite of secure and robust communication APIs for SMS, email, voice, and authentication services. Some key details about MSG91 and its offerings: * Communication Channels: MSG91 offers full-featured APIs that enable businesses to connect and engage with their customers globally through various communication channels, including SMS, email, WhatsApp, and voice. * Communication Solutions: The platform provides a range of communication solutions, such as a contact center platform, event-based automation, customer segmentation, and instant secure verification through one-time passwords (OTPs). * Reliability and Security: MSG91 prides itself on delivering a secure and reliable cloud communication platform, with features like two-factor authentication and industry-standard encryption protocols to protect sensitive data. * Integration and Scalability: The platform is designed to be easily integrated with existing business systems and applications, allowing seamless incorporation of MSG91's communication functionalities. It also offers scalable solutions to cater to businesses of all sizes, from startups to large enterprises. * Customer Success: MSG91 has a proven track record of enabling successful customer engagement and communication strategies for businesses, as evidenced by case studies featuring clients like Milkbasket, Unacademy, and Ixigo.
Cytracom
cytracom.com
Cytracom provides enterprise-grade Hosted VoIP and unified communications to businesses nationwide.Cytracom's VoIP solutions provide cost savings, mobility, scalability and reliability with a platform built on the most advanced cloud-based VoIP technology in the world .
Clearfly
clearfly.net
Clearfly mobilizes business voice and messaging applications, and provides reach and visual voicemail features via mobile deskphones.
DeepHow
deephow.com
DeepHow is the first AI solution for skilled trades know-how capturing and training. It is essentially a video platform and capture app that allows organizations to capture their processes on a smart device, upload it into the platform via the cloud, and then leverage AI to segment, transcribe, and translate the video into steps and relevant languages for their multilingual workforce. Workers can access the videos at any time, allowing them to onboard faster and upskill more efficiently with their company’s proprietary processes. Traditional methods of learning like text-based SOPs can’t be updated efficiently, and the average worker today would rather turn to video to learn new skills. They can watch the expert right on the screen, and emulate that expertise on their own. Creating video content doesn’t have to be hard or require the support of a professional video production team with expensive equipment. Keep your lines running and teach your team better with DeepHow’s AI-powered video training platform.
Telzio
telzio.com
From startups to enterprises, companies worldwide rely on Telzio for mission-critical phone services. Easy to deploy, manage, and scale.
OCTAPULL
octapull.com
OctaMeet is a secure and affordable video conferencing app for remote work, offering advanced features like noise canceling and joint video watching. With calendar integrations, meeting rooms, and enhanced presentation tools, it's easy to collaborate with team members. Available on web and mobile.
VoiceVoice
voicevoice.com
Purposeful conversations, produced with cutting-edge technology and best-practice facilitation. Get your audience to participate and take action on issues your organization cares about.
Apizee
apizee.com
Live Video Chat, Screen Sharing and Co-Browsing for sales and support teams. Apizee offers visual engagement solutions, helping companies solve complex customer problems faster through personalized remote visual support. Apizee gathers video chat, screen sharing, and co-browsing in one SaaS solution connected to leader sales and support platforms like Salesforce and Zendesk. Apizee provides a data-privacy-first customer experience platform hosted in Europe that scales from 1 agent to several teams and thousands of users.
Gruveo
gruveo.com
Gruveo provides you with a magic call link for customers to get face-to-face with you. A Gruveo link starts a video call with you right in the caller's browser. No account or installs are needed, even on mobile!
Callbridge
callbridge.com
THE NEXT BEST THING TO MEETING IN PERSON Combining state-of-the-art, intelligent technology with high-definition video and audio, Callbridge acts less like a conference call and more like a discussion facilitator. Callbridge acts as your secretary to your meeting, reminding your guests, taking notes, and posting summaries and materials. Your meetings are important, Callbridge ensures you treat them that way.
Ytel
ytel.com
Ytel's webphone and branded calling increases sales teams' contact rates. Convert more leads into sales with a sales dialer that integrates with your CRM. Ytel’s communication platform enables businesses and developers to easily build SMS and Voice capabilities within any software application. Enhance engagement across your software application by working with a hands-on enterprise carrier. Founded in 2012, businesses trust Ytel to reliably deliver more than 1 billion messages every month. Specialities: SMS and Voice APIs, Contact Center Software, Call Tracking, VOIP, WebRTC, Short Code, and Long Code
TeleSign
telesign.com
Telesign provides Continuous Trust™ to leading global enterprises by connecting, protecting, and defending their digital identities. Telesign verifies over five billion unique phone numbers a month, representing half of the world’s mobile users, and provides critical insight into the remaining billions. The company’s powerful AI and extensive data science deliver identity with a unique combination of speed, accuracy, and global reach. Telesign solutions prevent fraud, secure communications, and enable the digital economy by allowing companies and customers to engage with confidence.
Commio
commio.com
Commio is a cloud voice and text messaging API platform that enables a company to deliver rich omnichannel customer conversations at scale. It’s unique: it is the only CPaaS that gives its partners total control and transparency, plus reliable, high-quality, cost-effective communications. It is the essential ingredient that makes its partners’ products, services, and experiences better. Commio's smart, reliable voice and messaging solutions are easy to implement and scale with you, so you can deliver more calls and texts, be more competitive, and save money. Building amazing experiences that engage and delight your customers is easy with Commio. With Commio, you get peace of mind and happier customers. Find out why thousands of software platforms and enterprises trust Commio with their communications. Get a demo today. Its flexible, developer-friendly Messaging API makes it easy to deliver high-capacity text messaging. From brand and campaign registry to sending through every major gateway, if you can dream it, it can send it. Intelligent call routing with multiple layers of redundancy means less worry and more happy customers—plus lower costs. See beyond the Voice API to gain visibility into every call, then take control of routes and carriers to improve call delivery and quality. That’s Commio peace of mind!
FLOWSPARKS
flowsparks.com
The FLOWSPARKS Group has many years of experience in the development of digital learning modules. From this vision, a full-fledged FLOWSPARKS Suite has come into being. You can easily develop interactive e-Learning by combining the Learning Formats, Smart Templates and Smart Programs in the FLOWSPARKS Authoring Tool. Link this to our extensive Learning Management System (LMS) and you have all the means you need to create the best possible digital learning experience. Or choose the FastPass for those looking for smooth registration of visitors. Furthermore, we guarantee the best possible support for every customer.
Cloodot
cloodot.com
Cloodot is an all-in-one omni channel customer experience management suite. Cloodot facilitates an efficient and consistent workflow to build reputation, engage, and nurture long term relation with customers through multiple digital platforms Manage chats and reviews from multiple Google my business listings, Facebook pages, WhatsApp numbers, Google business messages listings, Websites, SMS/Text numbers etc. through one easy to use dashboard. 1. Better online reputation Easily collect, showcase & respond to more reviews. 2. Easy Omni presence Bring all chats to an easy-to-use multi agent inbox. Direct chat option in Google search to get more enquiries easily. Distribute and assign channels to one or more users, handover chats and reviews between users and departments in a second. Multiple agents can collaborate and manage channels like WhatsApp, Google messages etc. which is not possible using original native apps. 3. Fast and quality engagement Cut down first & average response times to just seconds from hours. Custom template replies, reminders, tags, tasks, notes etc. 4. Automatic CSAT measurement Automatic CSAT survey on every chat channel to measure quality of engagement. 5. Re-engagement campaigns Generate more revenue from existing customers by sending bulk messages about offers and programs periodically. 6. Workload reduction Automated review replies & Agent-Bot collaborative chat management workflow reduces manpower involvement by 50 - 80%. Makes customer engagement extremely easy for CS agents. 7. Easy supervision Real-time performance monitoring and reporting brings more accountability. Agents become more productive, ultimately resulting in faster & quality experience for customers. 8. Cost reduction Replaces 1/2 a dozen different paid tools. Increases efficiency & reduces overall expenses. 9. Safe access No need to provide CS agents any access to native platforms. Agents won't be distracted by other social media activities. 10. Superior support Dedicated account manager On-Call support No cost staff training No setup cost
URVA
urva.co
The URVA Sales Force Tracker is a mobile-friendly sales tool which brings your entire sales team on the same page. Sales teams interface with new leads to generate business and existing customers to upsell and grow business relationships further. While this may happen regularly or irregularly, there is rarely visibility on the whats happening without a tool that connects the team on the ground to the leaders in the HQ. URVA enables the bridging of this very gap. The sales personnel on the go, have a nifty app with them, which allows them to record all customer interactions in seconds, and that too with geotagging for visibility. In return managers get to view what's happening and guide their teams about new products & services as well as set targets & plans for the week/month without having to talk to every team member. Finally, at a leadership level, all these interactions are available for consumption in bit sized dashboards & scheduled reports. All the capabilities of URVA Sales work everywhere from the phone to the big screen and everything in between. URVA Sales is trusted by some of the leading Banks, Telecoms & Pharmaceutical companies in the world.