Usersnap
usersnap.com
Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Companies such as Red Hat, Erste Bank, Lego, and Harvard University partner with Usersnap to excel in their enterprise growth and operations. Usersnap is a platform to capture, organize, respond, and scale user feedback for agile product testing and instant feature validation. Here are the most popular use cases: - Website customer feedback. - Quality assurance of design and development. - Managing UAT (user acceptance testing) or beta testing. - Gathering feature requests. - In-product user research. How do you know you need a user feedback solution? Ask yourself these 3 questions: - Why are you skipping user testing and stakeholder feedback rounds? Clear bug reports with screen captures, annotations, voice feedback, and automated metadata by Usersnap can free up back-and-forth troubleshooting time and make feedback loops 30% more efficient. - Why are you only taking second-hand feature requests from Sales and CS? Bring first-hand user feedback into daily workflows with 50+ robust integrations, such as Jira, Zendesk, Slack, Asana. Empower your teams to see problems from the user's eyes to solve the right issues. - Why is the user adoption rate low? How do you explain why? Reveal the why of user behaviors with targeted and segmented interactive micro surveys that boost response rates up to 50%. Try Usersnap for free. First 15 days on us.
Mouseflow
mouseflow.com
Mouseflow is a behavior analytics tool used by more than 210.000 digital marketing, UX, Product, Startups and Enterprise clients to optimize their website experiences. With Mouseflow, you can: • Find out what happens between your visitors' clicks by watching video recordings of their sessions. • Build 6 types of heatmaps for all your pages automatically to understand what is getting their attention. • Set up funnels to watch where and why your visitors drop. • Use form analytics to improve your lead generation. • Launch feedback campaigns to learn more about your visitors. • Analyze your data any way you need with powerful filtering options available in all plans. • Spend time fixing your website issues rather than finding them by filtering your visits by friction score, our machine-learning tool available at no extra cost and on all plans.
Featurebase
featurebase.app
Create customizable feedback boards & widgets to effortlessly capture all your user feedback, feature requests, and bug reports. Analyze feedback, prioritize development with feature voting, and keep customers informed with a public product roadmap and changelog. Featurebase is a modern product management platform that helps SaaS companies streamline feedback collection, reduce support loads, and announce product updates. It’s loved by thousands of product, marketing, and support teams from companies like Nature.com, User.com, and Screenstudio. Instead of having 4+ different tools, Featurebase offers everything in one place to help you build products your users love: - Feedback collection & voting: Centralize feedback with in-app widgets, integrations, and a dedicated feedback forum. Let users vote on each other's feature ideas, see their total revenue, and focus on the most impactful features. Plus, all upvoters will automatically be notified when you ship their request. - Changelogs: Announce product changes and increase feature adoption with neat in-app popups, notification emails, and a standalone changelog page. - Help Center: Provide self-serve support with a beautiful knowledge base & bring help articles inside your product with a lightweight widget. - Surveys (NPS, CSAT, etc.): Create targeted in-app surveys to ask users anything and measure customer satisfaction.
Player XP
playerxp.io
The gaming industry has more financial investment than Hollywood and Music combined, it is vital that publishers and studios action in the discussion around their brand and game by listening to the voice of the player in this industry. Player XP gathers and analyses player data so you can get insights into the pain points that are impacting your brand and game sentiment. With Player XP, publishers and studios can instantly view a range of data metrics at different parts of your game's lifecycle. Whether you're analysing bug reports, player comments or monitoring game or brand sentiment, this platform provides the industry with the power to listen to players and act accordingly. Featuring a sleek customisable dashboard, users can tailor the dashboard’s visualisation to their team’s needs. Monitor internal sources or real-time conversations across social media and in-game chat while receiving notifications when a specific conversation takes place. Gain global coverage of your players and translate comments in other languages into readable data. Your options are limitless, and tracking your game's response against industry benchmarks and competitors, has never been easier.
unitQ
unitq.com
unitQ is the missing link in your feedback loop, providing AI-powered insights from user feedback to help you craft high-quality products, services, and experiences. Category-leading companies like Spotify, Bumble, Pinterest, Reddit, Chime, and HelloFresh rely on unitQ to drive growth, reduce churn, and build loyalty.
SurveySparrow
surveysparrow.com
SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360° Surveys which are mobile-first, highly engaging, and user-friendly. The conversational UI lets your surveys deliver a chat-like experience and increases survey completion rates by a whopping 40%. Its key features include: * Chat-like Surveys that switch from static to dynamic conversations. * Classic Surveys that ask one question at a time. * Offline surveys that let you collect feedback from even the remotest of places, internet-free. * Offline Survey App that serves as a kiosk for offline data collection. * NPS surveys to measure customer sentiment with a single question. * NPS Word Cloud and Sentiment Analysis to gain an in-depth view of customer sentiments. * 360° assessments to evaluate employee performance across various competencies and create personal development plans. * Multilingual surveys to translate your surveys into the languages of your choice. * Wide range of question types to gather a variety of data from respondents. * Click-free dashboard and highly advanced report filters for generating insightful reports. * Efficient user management to optimize your workflow. * White labeling to customize every element of your survey. * Sub Accounts to manage surveys independently under one parent account. * Single Sign-On to log in to our platform with just a single click. * IP Restriction to restrict account access only to trusted locations and networks. * Survey automation with recurring mode to gauge customer or employee pulse at regular intervals. * Survey sharing across a plethora of channels with the easiest sharing options. * Efficient integrations to avoid the hassle of using multiple software. * Custom CSS to add your own personal touch to every survey. * Workflows to automate recurring tasks and increase action efficiency.
BugHerd
bugherd.com
BugHerd is the world's leading visual feedback and bug tracking tool for websites. Globally, thousands of great agencies and marketing teams love it for the ease and collaboration it brings to their website projects. BugHerd has revolutionised the way agencies collect and manage website feedback from clients and internal teams. It is perfect for teams and individuals involved in website design and development. With BugHerd you can easily pin feedback directly to specific elements of the web pages. It acts as a transparent layer on the website that is visible only to you and your team. Submitted feedback and bugs are sent to a central Kanban task board that provides full visibility of the project to all stakeholders. BugHerd is a hybrid company with employees working fully remotely, from an office or a mix of the two. The company is headquartered in Melbourne, Australia.
Apex
apexscore.ai
Apex, a cutting-edge AI research platform developed by a leading industry expert in behavioral science and CX. Apex empowers you to unlock the untapped potential of disengaged customers while attracting high-value ones, giving you the confidence to steer your strategies toward success and elevate your KPIs. It goes beyond traditional feedback approaches, delving deep into the insights and themes that shape customer decisions. Its technology identifies problem areas by analyzing key touchpoints in the customer journey, providing a profound understanding of customer interactions and offering invaluable guidance for targeted improvements. This solution offers unmatched business-driving insights and unwavering support throughout and beyond the integration process, ensuring a seamless and successful fit into any business model.
Crowd
crowdapp.io
Crowd helps teams to make confident product, design and marketing decisions with instantly actionable user insights.
Alchemer
alchemer.com
Giving every customer a voice and making every voice matter is at the core of what we do every day at Alchemer. Our wired-in, always-on approach to collecting and acting on feedback allows teams to hear from their customers in the moments that matter most. Alchemer Survey can be used across the enterprise — by CX, Marketing, UX/UI, Product, HR teams and more — because we are fast to implement, easy to use and administer, and quick to return value. Half of Alchemer customers report going live on day one, ready to deploy surveys and analyze feedback.
Zeda.io
zeda.io
Zeda.io is an AI-powered product discovery and strategy platform that helps product leaders identify problems to solve for customers, decide what to build next based on actionable product intelligence, and create product strategies to drive business outcomes. * Gather Customer Insights → Uncover problems to solve for customers. * Build with Product Intelligence → Decide what to build next and why. * Measure Strategy Impact → Create product strategies & measure outcomes.
Dolphin AI
getdolphin.ai
Dolphin AI is a Customer Experience (CX) insights platform designed to streamline and enhance the way companies analyse qualitative customer feedback. By centralising feedback from various sources and using AI to turn this data into actionable insights, Dolphin AI empowers CX and Product Teams to prevent churn, build better products, and make customer-centric decisions with ease.
Syncly
syncly.app
Syncly is a customer feedback analysis platform for the Customer Experience / Support and the Product team. Backed by Y Combinator, SoftBank, 500 Global, and Rebel. Syncly empowers businesses to automatically categorize and analyze customer feedback using AI, providing a scalable solution for feedback management and enabling prioritization based on revenue impact.
Lyssna
lyssna.com
Lyssna (formally UsabilityHub) is a remote user research platform that allows companies to recruit, research, interview and understand their audiences so they can create better experiences. The best teams use Lyssna so they can deeply understand their audience and move in the right direction — faster.
Sematext
sematext.com
Sematext Cloud is an innovative, unified platform with all-in-one solutions for infrastructure monitoring, application performance monitoring, log management, real user monitoring, and synthetic monitoring to provide unified, real-time observability of your entire technology stack. It's used by organizations of all sizes and across a wide range of industries, with the goal of driving collaboration between engineering and business teams, reduce the time of root-cause-analysis, understand user behavior and track key business metrics.
Frill
frill.co
A better way to collect customer feedback. Capture, organize, and announce product feedback in one place. Frill is a versatile tool designed to enhance customer feedback management, product roadmapping, and announcements. It provides a streamlined platform for businesses to capture, organize, and communicate product feedback effectively. Here are some key features of Frill: * Feedback Collection: Frill allows users to gather ideas and feedback from customers, helping to prioritize what features or improvements are most desired. * Product Roadmap: Users can create a visual roadmap that showcases upcoming features and updates, keeping customers informed about what to expect next. * Announcements: Frill includes a changelog feature that enables businesses to communicate new releases and updates to their users, ensuring transparency and engagement. * Integration Capabilities: The platform integrates seamlessly with various tools such as Slack, Jira, Trello, and more, allowing for efficient workflow management and communication across teams. * Customizability: Frill offers extensive customization options, including the ability to translate content into different languages and adjust branding elements to match your company's identity. * User-Friendly Interface: The platform is noted for its minimalist design and ease of use, making it accessible for teams of all sizes.
Clinked
clinked.com
Clinked is a cloud-based client portal and collaboration tool. It enables teams, project groups and business clients to all collaborate efficiently on documents and files from within a secure cloud environment. We offer 3 main portal options: 1. Easy (off the shelf easily customizable portal). 2. Bespoke (custom portal built on the Clinked infrastructure to your specific requirements). 3. Virtual Data Room. All portals offer a wide array of features, some of which are listed below. Enhance Your Business Image * Clinked client portal can be customized and white-labelled. * Use your own URL, e.g. https://clients.yourcompany.com. * Branded native mobile apps are available for Android and iOS. Collaborate and Communicate * Update clients with real-time activity streams and project progress management. * Assign tasks to individual team members or share the workload with more than one user. * Have efficient discussions, communicate using @mentions, instant 1-2-1 and group chat, and microblogging. * Full-text search. A Secure Client Portal * 256 bit SSL in transit and AES encryption at rest. * Two-factor authentication for secure access to your solution. * Account administrators can view all user activity in the audit trail. No.1 FTP Alternative * Drag and drop files and folders to share large files. * Locate and bring up files and folders with the universal search bar. * View live previews of your documents without having to download them. Integrations * Native integration with Google Workspace. * Native integration with AdobeSign, DocuSign and JotForm. * Automate tasks & actions with over 3,000 apps via Zapier. * Public API. Completely custom portal built to your specifications * Built on robust Clinked ISO certified infrastructure. * Select from a vast array of existing features. * Add new unique features that your business needs. * Custom UI to fit your use case and workflow. * Straightforward design process. * Quick delivery.
Crewhu
crewhu.com
Crewhu is the only platform built for MSPs combining CSAT, NPS, Employee Recognition, and Gamification. Track the metrics that matter most to increase employee engagement, customer satisfaction, and close more deals! Crewhu is a customer feedback, gamification, and recognition platform built for MSPs. Crewhu offers integrations with most MSP software platforms to track important KPIs, including PSA, CRM, Documentation tools, and VoIP provider metrics. Crewhu's mission is to celebrate the daily wins and create stronger culture.
featureOS
featureos.app
featureOS transforms the way you aggregate, analyze, and act on user feedback, turning scattered data into actionable insights, powered by our AI assistant - KAL. 🦸🏻♂️ featureOS can gather insights through feedback boards and from many other sources like Intercom chats, Zendesk tickets, etc., and helps you craft detailed product roadmaps, and communicate updates with release notes. With our advanced search and filters organizing feedback is effortless. With seamless integrations with tools like Jira, featureOS makes it easier to track progress and stay on top of your projects. Why Choose featureOS? - Simplify team communication and decision-making. - Affordable, user-friendly, and tailored to your business needs. - Boost customer engagement and product awareness. - Prioritize feedback to build robust product roadmaps. - AI-powered sentiment analysis to understand feedback at a deeper level. - Intelligent feedback summarization for quick insights. - Seamless integration with Jira, ClickUp, Salesforce, Intercom & Zendesk for enhanced productivity.
SpeedCurve
speedcurve.com
Faster site. Happier users. See how people experience the speed of your website, then identify and fix performance issues. Businesses of all sizes trust us to monitor and improve their web performance.
Marquiz.io
marquiz.io
Marquiz is an online platform designed to help businesses of all sizes create engaging marketing quizzes and surveys, collect feedback and drive sales. Marquiz provides a user-friendly, drag-and-drop quiz builder, a wide range of unique quiz templates, and free statistics for each quiz. These features make it easy to create, edit, and analyze your customized quizzes. Marquiz bases its pricing plans on the number of monthly leads generated, meaning that they’re tailored to meet your unique business needs, whether you run a small team or a large organization.
Helpfull
helpfull.com
Real-time market research and user testing starting at only $1. Helpfull is a real-time feedback platform that allows you to get instant feedback from 1000's of people in minutes. By creating a survey on Helpfull, you can compare two logos, brand names, Amazon store images, book covers, videos, product designs, graphic designs, ad copy & more! Helpfull has a pool of thousands of US-based people who are ready to give you feedback within minutes. You can pick specific demographics ensuring you get feedback from your organization's target audience. When you create your survey on Helpfull, you will receive fast and informative feedback from real people. Create an account for free and run your first survey right now.
Convas
convas.io
Better Products. Happier Customers. Perfect for your SaaS or startup. Convas helps SaaS & startups gather and prioritize customer feedback to build better products. Get visibility into what will move the needle for your customers and keep them in the loop.
Requesty
requesty.ai
Requesty believes that the key to exceptional customer experiences lies in the depth of understanding interactions. While live agents and AI bots handle the frontline of customer engagement, the true potential is often hidden in the nuances of these conversations. Its analytics platform dives deep into every customer interaction, unlocking invaluable insights. By identifying trends, gauging sentiment, and pinpointing conversion and upselling opportunities, it empowers businesses to transform missed opportunities into growth, enhanced retention, and improved CSAT and NPS scores. Join it in revolutionizing customer interaction analysis and driving growth.
Feature Upvote
featureupvote.com
Feature Upvote is a zero-integration platform for game developers and publishers to painlessly and easily gather player feedback. It then uses data and insight to inform future development.
RateMyService
ratemyservice.io
Get More 5-Star Reviews with RateMyService! RateMyService is a customer satisfaction (CSAT) solution that seamlessly integrates surveys into your team's email signatures. Positive feedback directs clients to your review site (Google, Facebook, Trustpilot, Yelp, or TripAdvisor), boosting your online reputation. Negative feedback is handled internally, connecting clients with a manager to resolve issues promptly. With RateMyService you don't only boost 5-star reviews, you also evaluate team performance, identify underperformers, and highlight areas for staff improvement and training.
Outgrow
outgrow.co
Outgrow allows you to better acquire, qualify and engage leads by making it easy to build personalized quizzes, calculators, assessments, contests, forms/surveys, recommendations, polls & chatbots. No developers or designers required! Outgrow has a host of design templates which are fully optimized for mobile, desktop, and tablet, and are easily embeddable into your advertising, websites, mobile apps, social media, SMS and email communication. In addition, there are over 1000 pre-made content pieces and funnels that are optimized to improve conversion so you can change the questions, make a few tweaks so it's consistent with your brand and have your own interactive content ready in minutes.
Sprig
sprig.com
Sprig is a user insights platform that empowers product teams to build exceptional products with rich and rapid user insights. Next-generation product teams like Dropbox, Notion, and Loom improve their product experience with Sprig’s suite of insights tools: 1. Surveys: Listen and learn from targeted users right within your product. 2. Replays: Capture clips of your user sessions alongside their in-product feedback. 3. AI Analysis: Turn user feedback into product opportunities with GPT-powered AI. Sprig is based in San Francisco, CA and backed by Andreessen Horowitz, Accel, First Round Capital, and Figma Ventures.
Macorva
macorva.com
Macorva's AI-powered platform is revolutionizing the way businesses handle performance management, feedback, and customer satisfaction. Its solutions bring together frictionless feedback, advanced analytics, and artificial intelligence to transform insights into targeted resources and response plans that help the organization make the most of its experience data. Instead of getting bogged down in data, it uses Radiant AI to free up time and focus more on actions that create impactful change. From connecting every employee and manager with proven next steps to closing the feedback loop and improving outcomes, Radiant AI is the personal coach in driving better employee and customer experiences. Macorva EX is an advanced, AI-powered employee experience platform, with surveys, pulse checks, engagement scoring, benchmarking, driver analysis, eNPS, 360° feedback, and more. It effortlessly builds dynamic, mobile-friendly, engaging feedback experiences and unlocks key insights with automated, intuitive reports. It spends less time on analysis and more time taking action with Radiant AI by connecting every employee and manager with proven next steps to close the feedback loop and improve outcomes. With features like SMS survey notifications and the ability to identify standout employees, Macorva EX empowers it to better manage the team, recognize silent superstars, and mitigate flight risks. Macorva CX provides engaging omnichannel customer experience (CSAT/CES), brand experience (Net Promoter Score), product experience, and digital experience surveys to capture actionable insights throughout the customer journey. It makes detailed custom dashboards in a few seconds and generates AI reports to spot trends and identify outliers. Its advanced AI even creates personalized communication scripts to respond to every individual survey. It gets higher response rates with mobile-first surveys and boosts the online reputation effortlessly with AI-generated social reviews. Macorva CX provides a deeper understanding of the customer's journey, helping to improve their experience and the business. Macorva MX is designed to streamline the management process and boost team performance with AI-generated resources and centralized storage for all employee performance data. Its platform listens and learns from the data, incorporates company objectives and cultural values to automatically generate performance reviews, development plans, OKRs, SMART goals, and more. These AI-generated features save the manager over 100 hours per year, enabling informed decisions and driving performance to achieve the company's goals. Macorva seamlessly integrates with over 80+ HRIS and CX platforms, streamlining workflows and simplifying data management by automatically syncing employee and customer information. Its entire interface supports multiple languages and full localization.
WorkStep
workstep.com
WorkStep is the leading employee engagement software solution designed to help HR and Operations reduce employee turnover, increase productivity, and boost engagement for their hourly workforce. WorkStep provides AI-powered employee engagement software designed specifically for frontline teams. By empowering HR and Operations leaders with real-time insights, WorkStep helps identify and address risks before they become costly issues, and keeps operations running smoothly. WorkStep's employee experience solution provides comprehensive employee listening, engagement, voice of the employee, and communication functionality including: *Employee Feedback: WorkStep collects real-time insights from employees through milestone pulse, always-on, annual surveys, and bi-directional feedback channels. *Employee Reporting: Reporting provides HR and Ops leaders with data on employee behavior which can be segmented by various filters including role type, location, demographics and tenure, to identify trends and patterns that may impact retention *Predictive Analytics: WorkStep utilizes machine learning to determine the top areas of improvement, at facility or role level, and suggest high-impact actions to reduce employee turnover *Impact Analysis: Employers can measure the success of any initiative implemented by tracking the change in employee sentiment and retention across the impacted population *Communication: Leaders can reply to urgent comments and alerts while maintaining employee anonymity or broadly communicate to segments of the workforce to bring attention to new programs, share critical updates, celebrate teams, or solicit feedback. Combining real-time data with AI-powered analytics and built-in communication tools, WorkStep helps eHR & Operations leaders identify and directly address opportunities in their frontline operations. This results in improved retention rates, increased productivity, and reduced costs.
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