eCitizen is Kenya’s digital government services platform, providing a single account for accessing online services from multiple government ministries, departments, and agencies. Users can register or sign in with their eligible identification details, search for available services, submit applications, upload required information, make online payments, and monitor application progress through a centralized account.

The platform supports services for Kenyan citizens, foreign residents, visitors, refugees, and businesses, depending on eligibility and account type. Available services may include passport and immigration applications, driving licence services, business registration, birth and marriage certificates, police clearance certificates, tax-related services, and other government transactions. eCitizen also supports secure account verification through one-time passwords and Digital ID sign-in options, helping users manage government applications and records online while reducing the need to visit physical offices.

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