CoolCare

CoolCare is for care home managers, administrators and care staff who need to coordinate staffing and day-to-day business administration across one or more homes. It brings workforce, occupancy and resident finance tasks together in an online system, with dashboards for monitoring information that needs attention. Managers can plan staff rotas against staffing requirements, track attendance and timesheets, and manage holiday, training and absence records. The staff portal lets employees check shifts and hours, request holidays and offer to cover suitable vacant shifts; rota changes and cover requests can also be sent by text. For occupancy management, teams can record prospective residents’ enquiries, assign follow-up tasks and track progress through assessment and admission. Occupancy views and reports help managers review filled beds, planned admissions, discharges and funding mix. Resident administration includes records and invoicing, with billing rules for different fee arrangements and ledgers for resident funds. CoolCare is aimed at care providers looking to manage operational and administrative workflows, rather than a standalone clinical care-planning app. It can connect with separate care-planning systems, and staff can access the web-based portal on a supported device.

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