Botmaker

For businesses managing customer conversations across digital channels, Botmaker helps automate sales and customer support while giving staff a way to take over when a conversation needs human attention. Teams can build AI-powered chatbots and agents to answer common questions, qualify leads, guide customers through product selection and orders, and provide updates on shipping or support cases. Botmaker brings conversations from channels such as WhatsApp, Instagram, Facebook Messenger, and website chat into a shared platform. Customer service teams can route chats to agents or specialist queues, use saved replies, and review conversation and agent metrics in dashboards. Integrations with CRMs, e-commerce platforms, payment services, and business systems can connect chats to tasks such as updating customer records, processing orders, and checking order status. It is suited to organizations that want to combine automated messaging with live-agent service across sales and support.

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