BookingCenter

BookingCenter is for hotel teams that need to manage guest requests and maintenance issues from booking through a guest’s stay. Guests can use a mobile-friendly concierge website on a phone, tablet, or computer to request services such as housekeeping, dining, or local activities without installing an app. Staff can review requests on a live dashboard, assign them, update their status, and receive mobile push notifications or email alerts. Configurable notifications and escalations help managers follow up on requests that remain unresolved. The system also records incidents and maintenance logs, with reports and charts for reviewing request activity and staff response. BookingCenter can be used on its own or integrated with MyPMS.

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