DialShree
webrtc.elisiontec.com
DialShree is a popular call centre solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust, secure, and feature-rich solution, which is perfect to use for all scaled businesses and call centers. DialShree's VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries. BPO, KPO, Corporate Companies, Collection Agencies, Businesses, Telemarketing Companies, Call Centers, Banking, Healthcare, eCommerce, Automotive, Government
Bevatel
bevatel.com
The best cloud call center company in Saudi Arabia is always striving to provide call center services and customer service solutions with the highest possible quality and at the lowest costs in the Kingdom. Managers of modern cloud call centers are always keen to use call center services, customer service systems and call centers that help them achieve their goals, provide better service and technical support to customers, and communicate with them in a faster and more professional way. Bevatel is considered the best Saudi company that provides call center services and solutions, customer service and technical support for many reasons that are unique to Bevatel and many of the advantages it provides to institutions and commercial activities. The best cloud call center company in Saudi Arabia is always striving to provide call center services and customer service solutions with the highest possible quality and at the lowest costs in the Kingdom. Managers of modern cloud call centers are always keen to use call center services, customer service systems and call centers that help them achieve their goals, provide better service and technical support to customers, and communicate with them in a faster and more professional way. Bevatel is considered the best Saudi company that provides call center services and solutions, customer service and technical support for many reasons that are unique to Bevatel and many of the advantages it provides to institutions and commercial activities. During the following paragraphs, we will learn in detail about the best call center system and why Bevatel is the best call center solutions and services company, let's go.
Akio.Cx
akio.com
Akio.cx, the omnichannel contact centre software: Akio Unified platform (phone, e-mail, chat, Facebook Messenger, Twitter + IA + API...) for Call & Contact Centers + Akio TWS module for collaboration and Akio Insights module for Voice of the Customer and Réputation.
Auris
genylabs.io
Auris' deep learning models act on streaming data to provide invaluable insights. Think infinitely larger sample size, real time results at a fraction of the cost.
Coosto
coosto.com
Coosto is a leading content & social media marketing tool, designed to help organizations get better results from content. Using Coosto, you can create better content and perform measurably better in terms of brand awareness, brand preference, customer loyalty, and online conversions. Powerful integrations with Salesforce, Google Analytics 4, and ChatGPT enable users to work more result-driven and efficiently from one environment.
adhook
adhook.io
adhook combines Social Media Management and Digital Advertising in one tool. The All-In-One software helps to plan, publish, analyze & moderate your activities. With its collaboration features, adhook supports companies to design more efficient marketing processes. Post Publishing Cross-channel coordination, planning & analysis of social media posts. * Supported platforms: Google My Business, Facebook, Instagram, LinkedIn, Twitter Advertising Google & social media campaign management, analysis and optimizations. * Supported platforms: Google Ads, Facebook Ads, LinkedIn Ads, Twitter Ads Analytics Analyze results from Google & social media activities centrally and based on individual KPIs. Collaboration Coordinate content across teams with agency clients, branches, dealers or locations. Moderation Cross-channel community management for posts & campaigns. Supported messages: Comments from posts & ads, mentions and direct messages. Employee Advocacy Increase reach with easy-to-share content for employees. Support The Account Manager Support included as part of the license covers the technical setup in adhook as well as the corresponding tool support.
Facelift
facelift-bbt.com
Facelift is a multiple certified software solution with all components for professional social media marketing on enterprise level. All-in-one software enables companies to manage their marketing activities centrally and efficiently. Facelift's world-leading social media management tool with active users in over 50 countries worldwide makes your social media marketing easy will take you to the next level. All client and user data is saved in Germany, all processes are certified according to ISO 27001 standard and by that comply with the highest IT security standards. Additionally, as official Facebook, Instagram and Pinterest partner, as well as WhatsApp for Business solution provider we offer profound know-how and are at the forefront as new trends and features are being developed.
Syften
syften.com
Better social news filtering. With no artifically low limits (100 filters at your disposal), near real time alerts (under one minute in most cases), and Slack support your content marketing team will gain the edge needed to build a solid presence.
Determ
determ.com
Determ, previously Mediatoolkit, is an AI-powered online media monitoring solution. It helps inform better business decisions based on real-time consumer, competitor, and market insights. Determ tracks keywords or phrases across 100+ million sources in any language or location to identify relevant mentions. View, filter, and analyze all your mentions in a single feed. Instantly summarize any topic you monitor and get actionable steps with Synthia, Determ's AI assistant. Get notified whenever your brand, campaigns, or competitors are mentioned online. Correlate media coverage, public sentiment, demographics, and competitor strategies with brand reputation. Create reports that are engaging and simple to understand. The Internet is talking about your brand, too. Listen in. It's easy with Determ.
Roxhill Media
roxhillmedia.com
Roxhill is the leading real-time media intelligence platform. Combining Alex Northcott's team of seasoned PR & industry professionals with innovative technology, Roxhill provides the media analys... Show More s and insight you need in today's fast moving marketplace.
Cool Tabs
cool-tabs.com
Drive your marketing campaigns on social networks and on your website, generating leads. Monitor your social networks and perform Social Listening, Brand Monitoring, and real-time content curation. * Grow your digital audience and get qualified leads with simple interactive content through your app, your website or social networks. * Analyse the social conversation your customers and users are having about your brand on social networks, forums, and media.
Notified
notified.com
Notified Event Cloud delivers the world’s most comprehensive end-to-end event technology and related services to power the creation and management of events. Manage the entire lifecycle of your events, no matter the location, format, size or length - from single sessions to always-on experiences. Notified allows event planners, marketers, and communication professionals to create immersive experiences, drive engagement, mine profitable insights, and maximize ROI from one platform. - In-person events: streamline and automate your registration and back-end processes from call-for-papers to agenda creation. - Virtual events: deliver an immersive digital experience with brandable lobbies, robust engagement tools and built-in webcasting solution. - Hybrid events: take the shared experience to new heights with end-to-end event technology, mobile app and on-site production services Create Immersive Brand Experiences - Across Time and Space Surprise and delight your attendees with unique, curated experiences. Design a digital experience that communicates your story and reflects your brand. - Consistent & customized brand experience – responsive & 3D - Flexible content and programming – live, simulive, and on-demand - Seamless blend of in-person and digital channels - Scalable from 500 to 200,000+ attendees Take Engagement to New Heights Drive engagement and build meaningful connections that extend beyond the live day of the event and across time and space. Fuel your community with programming, before, during, and after the event. - Connect attendees with fellow attendees and sponsors with AI-driven matchmaking - Video chat with fellow attendees 1:1 or in a group - Monitor conversations on social channels using social hubs - Maximize attendee engagement wherever your attendees are with a powerful event app - Drive meaningful engagement with gamification and badging Gain Actionable Insights and Maximize ROI Get the insights you need to drive business results with a single source for unified event data. Your data is a design tool to deliver powerful attendee experiences. The powerful analytics and reporting portal integrates with your marketing tech stack and provides you with real-time metrics and insights about your audience. Complex Event Management Made Simple Strengthen your event collaboration and scale your team with a platform that streamlines and automates your back-end processes. No duplicative effort that is inherent in virtual or in-person centric event technology solutions. - Register attendees - Manage speakers, exhibitors and sponsors - Deliver and curate content - Engage your community
Locobuzz
locobuzz.com
Locobuzz is an award winning social media analytics and engagement platform, which can be effectively deployed to listen and respond to online buzz created by the brand and assess effectiveness of a given marketing campaign. Locobuzz not only helps in 'Listening' to social media but also 'Engaging' with users on personalised basis using inbuilt CRM features. Powerful bucketing of data generates insights and provides actionable data. We contrive a one stop digital intelligence hub for your brand. This eases the efforts taken to drive your digital strategy and brand identity with structured and powerful analytics & visualizations, free from the excess of complex social data. We help you with Real Time Experience, Thought Leadership & Crisis Management. Locobuzz also, enables businesses to leverage from the power of machine learning and NLP for creating an interactive experience using multilingual chatbots. We believe that the potential of conversational commerce can refine productivity by incorporating human intelligence into machine by means of AI.
BrandBastion
brandbastion.com
Easily monitor and manage all your social media conversations with BrandBastion Lite. Our AI-powered platform simplifies comment management by analyzing sentiment, detecting spam and hate speech, and identifying the messages that require a response from your brand. BrandBastion Lite covers ads and organic posts on Facebook, Instagram, Twitter, Youtube, and TikTok. The top platform features include: * Sentiment analysis in 109 languages. * Highlight and auto-hide unwanted and harmful comments (spam, offensive, inappropriate, and against brand). * Find which comments need your response by leveraging Intent Recognition. * Unlimited number of users so you can get your whole team on the platform.
PeakMetrics
peakmetrics.com
Automatically collect and report media coverage. PeakMetrics extracts insights and creates actionable data from millions of unstructured, cross-channel media datasets in real-time.
Juphy
juphy.com
Manage all customer notifications and support requests in one place. Talk to your teammates over Juphy to deliver the fastest solution to your customers on all communication platforms. Juphy, the AI-driven sales and customer support assistant designed for e-commerce businesses, empowers companies to significantly boost their website and social media conversion rates by 20%. With its 24/7 availability, Juphy offers intelligent automated support, personalized product recommendations, and effortless sales interactions through website chat and social media channels, ensuring a seamless customer experience.
Spechy
spechy.com
Spechy helps you provide faster and more effective customer service by combining all your customer communication channels on a single platform. THE MOST FLEXIBLE MULTI-CHANNEL COMMUNICATION PLATFORM You need to decide which communication channels your customers have customer experience with and how you can optimize those channels. Most importantly, you need to make these decisions based on accurate information. That's why we've built our platform on transparency, flexibility and new technologies, so you can trust every data point, every measurement and every decision you make. MULTI-CHANNEL COMMUNICATION If your customers contact you via phone, email, live support, video or social media, you can automatically respond to them using Spechy's multi-channel communication platform. Representatives will have access to all communication channels and customer data from a single user interface, and you will be able to serve customers through their preferred communication channel.
CommBox
commbox.io
CommBox is an enterprise-grade AI omnichannel customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging omnichannel communication, digital engagement, business automation, conversational AI, and generative AI chatbots. CommBox helps organizations automate their repetitive work, optimize customer journeys, boost customer service teams’ productivity, and stay ahead of evolving customer expectations in the digital-first landscape. CommBox empowers support and sales teams to better engage with customers on their preferred messaging communication channels, such as SMS, Messenger, WhatsApp, Google Business Messages, and more, with the only autonomous communications platform. CommBox's 350+ enterprise customers benefit from reduced operational costs in call centers, increased customer satisfaction, and higher agent productivity. Discover the CommBox experience: visit www.commbox.io
Zowie
getzowie.com
Zowie enables companies that sell online to deflect tickets using powerful automation technology, care for customers with omnichannel inbox and sell more using enhanced customer context. Zowie can act as your standalone customer service system or enhance your current tools like Zendesk, Intercom, Gorgias, and many others with automation technology. * Free analysis of your automation potential | Know what you’re buying! * Free omnichannel inbox | Get savings on tech. * Tons of integration | Connect with Shopify, Magento, Klaviyo, Zapier and take your automation to the next level. Use Zowie and… 1. Deflect up to 60% of repetitive questions in 4 weeks and cut resolution times by 67%. 2. Care – enables agents to resolve complex cases and increase CSAT by 12%. 3. Sell – detect buying intent and convert up to 40% more clients.
Vyrill
vyrill.com
With video content growing 400% year-over-year, brands and retailers face a massive problem. Did you know that: * 2.16 hours are spent daily on mobile devices watching video * 700+ hours of video uploaded per minute on YouTube * 5B+ videos watched per day on YouTube * 85% of shoppers watch video before they buy products * Shoppers have 20X more trust in video reviews than text reviews How do you find vital product and customer insights hidden inside these videos? Imagine the resources, time, and focus it would take to make sense of this massive amount of video content. And, because all of these videos are not searchable - they’re not useful. That’s why Vyrill is training machines to capture, watch, and analyze video content at massive scale. Vyrill helps brands and retailers gain consumer insights from video data to improve their products, increase customer engagement, and drive e-commerce sales. Vyrill’s AI platform analyzes every video in 15+ dimensions and 70+ filters, enabling brands to capture the who, what, where, and when – inside millions of videos. Vyrill automatically provide analytics and insights that are actionable: * Tap into real-time trends, people, topics & events about your brand * Understand positive and negative sentiments about your products * Interpret video conversations for brand safety, including profanity, violence, etc. * Understand competitive insights * Launch campaigns to capture new video reviews about your brand and products * Run Generative AI prompts to answer key questions within your video data
QuickMetrix
quickmetrix.com
QuickMetrix is a Customer Experience Solution with specific focus on Online Reputation Management, Social Media Listening & Analytics and Consumer Insights from Social and Digital Media. QuickMetrix's superior technology B2B SaaS platform is designed for easy deployment and adoption. It is powered by state-of-the art tech stack, AI and Big Data algorithms. QuickMetrix software can be used by multiple teams within a Brand and its ecosystem for tangible business outcomes.
Launchmetrics
launchmetrics.com
Launchmetrics is the market’s first AI-powered Brand Performance Cloud, providing more than 1,200 clients with the software and data they need to connect strategy with execution. Its Brand Performance Cloud helps executives launch campaigns, amplify reach, measure ROI, and benchmark brand performance. With tools for sample management, event organization, PR monitoring, and brand performance and Voice analytics, the Launchmetrics Brand Performance Cloud enables brands to build a successful marketing strategy, all in one place.
CisionOne
cision.one
Shape the future of your brand. In real-time. To navigate today’s media landscape effectively, PR and communications teams need a new kind of platform - one that leverages the power of AI, delivers real-time media insights required to make faster, more accurate decisions, and connects them with the right media contacts. CisionOne is is the platform that will transform the way PR and communications teams work, so they can focus creating strategies that shape the future of their brand.
YouScan
youscan.io
YouScan is an AI-powered social listening platform. It helps marketers, researchers, CX experts, and PR pros fully understand their customers by providing insights into: * What they say. * What they do. * Who they are. YouScan features: * Insights Copilot, the first conversational social listening assistant powered by ChatGPT. * Industry-leading social media image analysis capabilities for "visual listening." * Powerful reporting capabilities in a sleek, user-friendly UI, loved by big brands, SMBs, and startups alike.
Factal
factal.com
Factal gives companies the facts they need in real time to protect people, avoid disruptions and drive automation when the unexpected happens. Factal combines lightning-fast discovery with trusted verification into a single platform, outpacing other breaking news sources. Experienced journalists use machine learning to identify, verify and geolocate global incidents, sending sophisticated alerts through email, web, and both iOS and Android apps.
Onclusive
onclusive.com
Onclusive is a global partner for PR and Communications success. Working with thousands of organizations globally, we understand the pressures you face. Like building a strong brand and reputation. Being your organization’s eyes, ears and conscience. Supporting the C-suite, the wider business and its success. We combine industry-leading data science with an international consultancy and best-in-class PR workflow tools to provide you with: • Monitoring – identify coverage and breaking news relevant to your brand and reputation across global media • Measurement – real-time measurement of your communications impact, key issues and media trends • Research & Consultancy – discover the drivers of reputation and communications success, and build more effective strategies and campaigns • PR & Comms Tools – a complete solution to manage your pressroom, campaign planning and media relationships Our technology, insights and expertise make sense of the fractured, fast-moving media world you work in, helping you elevate your performance and prove and improve your value. Day in, day out. For more information, visit onclusive.com and follow us on Twitter, LinkedIn, Instagram, and Facebook @Onclusive.
Buzzmonitor
buzzmonitor.com.br
Buzzmonitor is the most complete and flexible platform for social media management and multichannel service for any size company.
Taggbox
taggbox.com
Taggbox is the best UGC platform that helps marketers to increase user engagement, build trust, and grow conversions with solutions to discover curate and display user-generated content across all marketing touchpoints. It empowers marketing strategies with brand advocacy & social interactions among users & the brand.
NewsWhip Analytics
newswhip.com
NewsWhip is a predictive media insights platform that helps comms and insights professionals to proactively monitor and defend their brand’s reputation. We track web coverage and all the major social networks in real-time, helping you quantify cross-platform coverage and forecast the impact it will have on your brand. We work with comms and insights teams at the frontline of reputation management and give them the context they need to make the best decisions when managing live events, monitoring the news ecosystem, or keeping stakeholders informed across the business. NewsWhip's unique ability to quantify and forecast the impact of any news story or social post is why we're trusted by global brands such as Google, Tinder, Deloitte, Nissan, Walmart and more.
NewsWhip Spike
newswhip.com
NewsWhip is a predictive media insights platform that helps comms and insights professionals to proactively monitor and defend their brand’s reputation. We track web coverage and all the major social networks in real-time, helping you quantify cross-platform coverage and forecast the impact it will have on your brand. We work with comms and insights teams at the frontline of reputation management and give them the context they need to make the best decisions when managing live events, monitoring the news ecosystem, or keeping stakeholders informed across the business. NewsWhip's unique ability to quantify and forecast the impact of any news story or social post is why we're trusted by global brands such as Google, Tinder, Deloitte, Nissan, Walmart and more.
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