Upscope is a software company that provides a cobrowsing solution for businesses. Cobrowsing is a technology that allows customer support or sales representatives to see and interact with a customer's screen in real-time, enabling them to provide more effective and efficient assistance.
Key points about Upscope:
* Products:
-> HelloScreen: Upscope's flagship cobrowsing product that allows users to see the customer's screen instantly and interact with it.
-> Co-Browsing API: A developer-friendly cobrowsing API that can be integrated into any platform.
* Solutions:
-> Support: Upscope's cobrowsing features are designed to help support teams resolve customer issues faster by allowing them to see what the customer sees.
-> Sales: The cobrowsing capabilities can also enhance sales workflows by allowing sales representatives to guide customers through complex offerings and directly impact conversion rates.
-> Onboarding: Upscope can simplify onboarding processes by enabling support teams to assist customers in real-time.
* Integrations: Upscope integrates with a wide range of popular customer support, sales, and communication platforms, including Amazon Connect, Salesforce, Zendesk, Intercom, LiveChat, and more.
* Customer Success: Upscope highlights testimonials and case studies from customers who have achieved tangible benefits, such as faster onboarding, reduced support call times, and improved customer satisfaction.
* Pricing and Trials: Upscope offers both free trials and paid plans for its products, allowing businesses to evaluate the solution before committing to a subscription.
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