Wootric is a customer experience management software designed to help businesses collect and analyze customer feedback effectively. It specializes in using single-question microsurveys to gather metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). The platform offers an easy-to-use interface, allowing users to build customizable forms with drag-and-drop functionality and conversational, chat-like feedback forms.

Key features of Wootric include automated feedback collection and analysis, AI-generated feedback summaries, and customizable data dashboards. It supports multi-channel survey deployment through in-app, on-site, and email surveys, making it versatile for various business needs. Wootric integrates seamlessly with tools like Slack, Google Analytics, Jira, HubSpot, and Salesforce, enhancing its utility across different workflows.

The app provides real-time insights into customer sentiments, enabling businesses to map and analyze customer journeys, identify key touchpoints, and generate actionable insights. Its analytics platform transforms raw data into strategic actions to enhance customer satisfaction, facilitating multi-channel communication to engage with customers on their preferred platforms. Overall, Wootric helps businesses improve customer onboarding, product experience, and support interactions by leveraging real-time customer feedback and advanced analytics.

Wootric

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