Page 8 - Top Verint Alternatives
Brandwatch Consumer Intelligence
brandwatch.com
Brandwatch is a digital consumer intelligence company headquartered in Brighton, England. Brandwatch sells six different products: Consumer Research, Audiences, Vizia, Qriously, Reviews and BuzzSumo. Brandwatch Consumer Research is a "self-serve application" or software as a service, which archives social media data in order to provide companies with information and the means to track specific segments to analyse their brands' online presence.The tool's coverage includes blogs, news sites, forums, videos, reviews, images, and social networks, including Twitter, Facebook, Instagram, and Reddit. Users can search data by using text and image Search, and use charting, categorisation, sentiment analysis and other features to provide further information and analysis. Brandwatch has access to over 80 million sources.
yellow.ai
yellow.ai
Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1000 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Waste Connections, Randstad, Tiket.com, Lulu Group International, Arabic Radio Network, Papa Johns, Hyundai, Volkswagen, ITC Ltd, OYO, Skoda Auto, across 85+ countries. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors.
Trengo
trengo.com
Trengo is a comprehensive customer engagement platform designed to streamline communication across multiple channels, enhancing the customer experience and team collaboration. With a focus on efficiency and automation, Trengo enables businesses to manage customer interactions seamlessly from a single interface.
Chorus.ai
chorus.ai
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all your customer engagements across phone calls, video meetings, and email so your team hits their number.
Chargebee
chargebee.com
The Chargebee platform enables subscription businesses to capture, retain and maximize revenue opportunities through automated recurring billing, subscription management, and revenue analytics. By integrating seamlessly with your tech stack, Chargebee becomes the heart of your revenue operations. Optimise efficiencies across your sales, success, and finance operations to accelerate the growth of your subscription revenue. Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Chargebee's mission is to help businesses of all sizes to grow their revenue by providing a comprehensive suite of solutions, including subscription management and recurring billing, pricing and payment optimization, revenue recognition, collections, and customer retention.
SAP
sap.com
SAP is the leading enterprise application and business AI company. They stand at the intersection of business and technology, where their innovations are designed to directly address real business challenges and produce real-world impacts. Their solutions are the backbone for the world’s most complex and demanding processes. SAP’s integrated portfolio unites the elements of modern organizations — from workforce and financials to customers and supply chains — into a unified ecosystem that drives progress.
Continually
continual.ly
Free chatbots and live chat for your website. Drag and drop chatbot builder, no coding skills required. We make sure you never miss another lead from your website. Today, when people visit your site - say to request a product demo - they expect you to reply straight away. Even when its out of hours, or if they're in another time zone. Most websites ask customers to fill in long forms, and provide lots of information. It's an impersonal and unfriendly experience. And as a customer, you don't know when you'll hear back. Research by insidesales.com shows that waiting even 5 minutes to respond to a customer dramatically reduces your chances of closing the business. We give you a single line of code you can add to your site to automatically reply to potential customers and generate more qualified leads without the expense of additional sales people. Continually lets you replace forms with simple messaging, making it easy for customers to get the information they need as quickly as possible. Some examples of what we can do to help you convert website visitors to customers: * welcome new visitors and ask if there's anything they need help with * use discovery questions to qualify leads * quickly book appoinments for hot leads * build your newsletter list by asking for signups at the right time * signpost useful content like blog articles, videos or ebooks
Squaretalk
squaretalk.com
Empower your business and pave the way to optimized communications with Squaretalk, a global interactive business communication platform. Creating an intelligent, unified platform for our clients is the goal of everyone in our team, and while Squaretalk provides an interconnected ecosystem for Business Communications we also can provide individual solutions. Axiom Is our full-featured cloud PBX. Integrated with some of the world’s leading CRMs, Axiom gives communication centers the tools they need to provide personalized service to clients worldwide. Dial calls with a single click, manage call traffic directly from your CRM. View caller details and purchase history during each call, record all calls and link them to your CRM. Axiom also provides extensive features for admins to monitor calls and agents in real-time, whisper advice to agents, or take over calls if needed. The Matrix predictive dialer supports unlimited agents for as low as 25$ per user. Featuring custom Manager and Agent interfaces and real-time dashboards, Matrix can handle up to 1000 channels simultaneously. Matrix from Squaretalk is integrated with all your lead generation tools including landing pages, CRM’s, affiliate sites, and lists. Matrix digests your leads and contacts and prepares them for contact by detecting active phone numbers and optimizing for time zones. Using highly configurable campaigns, the leads are dialed in a manner best suiting the needs of the marketing effort. Crush Your Campaigns and improve talk time by up to 400%! You’ve never seen a dialer like this. Express is a multi-channel messaging solution that provides even more ways to connect with customers and ensure our clients will never miss an opportunity to continue a conversation, resolve a problem or provide timely support. Express, enables businesses and contact centers to connect with customers wherever they are, through any device, on their preferred platform. Starting with SMS, the platform will soon include WhatsApp, Messenger, Viber, Telegram, and WeChat. Lynx. A no-code, real-time integration layer that will allow organizations to seamlessly knit together all of their business communications platforms and tools. Requiring no specialist knowledge or development time, Lynx empowers contact centers and BPOs by making integrating and automating complex communication systems as easy as using an app. Through Lynx, our customers will have the flexibility to tender for almost any contract they want as Lynx provides secure access to over 100 business apps, transparent data transfer, and workforce optimization. It’s a huge win for BPOs.
Re:amaze
reamaze.com
Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature.
ProQuo AI
proquoai.com
ProQuo AI is an AI-powered brand management platform where marketers can generate their brand strategy, test creative assets and monitor brand performance – all in real-time. ProQuo interacts with consumers daily and measures how they really feel about your brand, competitors and category. ProQuo’s AI analyzes data from every one of these interactions, generating a customized action plan that ensures you achieve your brand’s goal - whether it’s converting non-users, finding your whitespace or growing market share. Hundreds of brands including Clorox, Harry’s, Expedia, Tatcha and Keurig Dr Pepper are using ProQuo to grow with certainty.
AssemblyAI
assemblyai.com
AssemblyAI is a Speech AI company focused on building new state-of-the-art AI models that can transcribe and understand human speech. Our customers, such as CallRail, Fireflies, and Spotify, choose AssemblyAI to build incredible new AI-powered experiences and products based on voice data. AssemblyAI models and frameworks include: - AI Speech-to-Text - Audio Intelligence, including Summarization, Sentiment Analysis, Topic Detection, Content Moderation, PII Redaction, and more - LeMUR, a framework for applying powerful LLMs to transcribed speech, where you can ask sophisticated questions, pull action items and recaps from your transcription, and more
Outline
getoutline.com
Your team’s knowledge base. Lost in a mess of Docs? Never quite sure who has access? Colleagues requesting the same information repeatedly in chat? It’s time to get your team’s knowledge organized. Outline is a knowledge base, wiki, and networked documentation for growing teams. The product has been designed from the ground up to be fast and intuitive to use. Outline's hierarchy, backlinks and robust search functionality make it easy to find documents.
LogRocket
logrocket.com
Modern Frontend Monitoring and Product Analytics. LogRocket combines session replay, performance monitoring, and product analytics – empowering software teams to create the ideal web and mobile product experience
Breathe
breathehr.com
Breathe is a multi-award-winning simple and secure people software that helps UK SMEs move their core people processes online – saving time, giving peace of mind, and enabling businesses wherever they are working. Breathe is the trusted by more than 15,000 UK-based small businesses and charities to manage more than 400,000 people. Breathe is endorsed and recommended by a network of more than 600 partners. Organisations that use Breathe include AgeUK, Huel, The Wildlife Trust, Scrub Daddy, Dryrobe, RSPCA and more. Features include: Product features include: - Holiday & Leave Management - Sickness & Absence Monitoring - Performance Management - Expense Management - Employee Scheduling - Time Tracking - Employee Database & Analytics - Unlimited Document Storage - Rota, Time & Attendance Start your 14-day trial today and see how Breathe’s intuitive products can help you and your business.
Zenefits
zenefits.com
Zenefits is a company based in the United States that offers cloud-based software as a service to companies for managing their human resources, with a particular focus on helping them with health insurance coverage.Zenefits was founded in 2013. It is headquartered in San Francisco.
Bonzo
getbonzo.com
Bonzo is a full-suite marketing automation and CRM option for advisors and small businesses. We put the "Relationship" back into CRM with omni-channel and social media outreach. Text, Video, Call, Email, Social - do it all in Bonzo.
Leapsome
leapsome.com
CEOs and HR teams at forward-thinking companies (including Spotify, monday.com, and Unity) use Leapsome's platform to close the loop between performance management, employee engagement, and learning. As a people enablement platform, Leapsome combines tools for Goals & OKRs Management, Performance Reviews and 360s, Development Frameworks, Employee Learning & Onboarding, Employee Engagement Surveys, Feedback & Praise, Compensation & Promotions, and Meetings. Learn more: Leapsome.com
Awario
awario.com
Awario is a social media & web monitoring tool that will help you track brand mentions, monitor competitors, find sales opportunities and influencers, and engage with your audience online. Know who talks about your brand online, reply to customer complaints and questions as soon as they appear, and measure your growth and popularity with the built-in analytics.
Document360
document360.io
Document360 is an AI-powered Knowledge Base platform designed for creating Knowledge bases—public and Private—SOPs, User Manuals, Documentation, and more. With its intuitive interface and robust features, Document360 centralizes knowledge, streamlines collaboration, and delivers exceptional documentation. Distinguished by its unique functionalities, it is SOC 2 Type 2 certified, offers private hosting, and enables seamless third-party integration. Here’s what Document360 offers in terms of functionality: * Ask Eddy: For quick answers, users can ask Eddy any queries and Eddy brings you the most accurate answer from the relevant article. Saving time searching the entire article. Eddy simplifies drafting your help articles by generating relevant FAQs from the articles. This saves time for your team and provides a smoother and intuitive experience for your customers. * Dashboard: The centralized hub presents a visually appealing and intuitively designed dashboard, providing a comprehensive overview of crucial information. It's the nerve center for a more seamless and insightful experience. * Intuitive Block Editor: The new block editor streamlines the content creation process. With the addition of an inline comment feature, collaboration becomes real-time and effortless, fostering a more dynamic editing and review process. * Customization Centralized Hub: Empowering users with unprecedented control, the customization hub allows for fine-tuning documentation aesthetics. Teams can effortlessly customize layouts, color schemes, fonts, and branding elements to align documentation seamlessly with their brand identity. * Advanced Analytics: The analytics feature offers real-time insights into user behavior, content effectiveness, and engagement patterns. It transforms raw data into meaningful information, facilitating data-driven decision-making. In addition, you can now take control over reader acknowledgment with read receipts. * Instant Sync Integrations: Instant sync ensures a seamless and real-time data flow between Document360 and various third-party tools and services. Now, Document360 seamlessly integrates with Zendesk Federated Search and GitHub, enhancing collaboration and workflow efficiency. * AI Writer: An AI-powered tool that assists in generating high-quality content, ensuring consistency, and reducing the time required to produce documentation. * AI Business Glossary Generator: Automatically generates a comprehensive business glossary, helping users maintain consistent terminology across their documentation. * Markdown Text Editor: A simple Markdown editor allows users to style text documents using typical formatting techniques, including headings, emphasis, lists, images, and links, making it easy for non-developers to pick up the basics. * Category Manager: Create a well-structured hierarchy of all your knowledge base content, up to 6 sub-categories, making it easy for users to find and digest information. * Roles and Permissions: Document360 allows you to restrict who can access what to keep your knowledge base secure. You can add authenticated team members to contribute to specific projects. * Localization: Understand your global audience; you can translate articles, snippets, variables, and glossary to 50+ languages. * Private Hosting: Gain access to fully isolated environments for greater power and control over your hosting environment for the best performance. * Versioning: Rollback and versioning features allow you to see the change history for each piece within your knowledge base. * Backup and Restore: Document360 automatically backs up your projects daily. However, you can manually back up your project at any point. You can restore the entire project or a part of your knowledge base to a previous state from the available backup. * API Documentation: Users can import their OpenAPI specifications and have documentation generated automatically. Document360 is the market leader in innovation in the generative AI Knowledge base category, serving various industries across 30+ countries in building their knowledge bases. Our clients include VMware, McDonald's, Daikin, Virgin Red, NHS and more.
Lucky Orange
luckyorange.com
Lucky Orange can help you understand why your website is getting traffic that doesn’t convert into sales or leads. Our conversion rate optimization tools have been trusted by more than 450,000 websites around the world to gain insight into what people are doing on their website. Increase your sales and learn more about your website visitors Our Session Recordings and Dynamic Heatmaps allow you to see where people clicked, scrolled and tapped on your website to see what’s stopping them from buying. Drill down into a single person’s visitor journey using Optimizable Segments to watch session replays of frustrated or confused visitors. See the bigger picture by looking at an aggregate view of what people engage with the most - or least - with Dynamic Heatmaps. Use a Scroll Heatmap to see if people are scrolling far enough down the page to see your calls to action or if they’re leaving before you can convert them. Reduce cart abandonment The powerful combination of Live Chat & a live view of your visitors can prevent abandoned carts. If you see someone struggling in real time, you can use Live Chat to see if you can help them find what they need or answer their questions. Lucky Orange Announcements tool allows you to create a pop up highlighting an upsell opportunity, offer a discount or ask for a product review.
Kustomer
kustomer.com
Kustomer is the first-of-its-kind customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer helps brands quickly resolve conversations on all digital channels by automating 40% of interactions via self-service, first contact resolution with intelligent routing, and driving omnichannel experiences between customers and agents. Our open CRM platform minimizes costs by acting as a single record of truth, managing and contextualizing data to drive smarter processes that scale business. Kustomer IQ embeds AI throughout the platform to eliminate repetitive tasks, deflect easy questions, and power support experiences that satisfy customers. Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Glovo, Glossier and Sweetgreen. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, has raised over $174M in venture funding, and is backed by leading VCs including: Coatue, Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.
UpdateAI
update.ai
UpdateAI is the worlds first, and only, Digital Assistant built for Customer Success Managers. By integrating into Zoom we automatically take notes, capture and assign action items, identify risks, and surface product feedback. Even better, we help you draft follow up emails and prepare for tomorrow's calls. CSM's the world over are less stress using UpdateAI and find that for the first time, they are winning the war on Administrative work.
Chaport
chaport.com
Chaport is an all-in-one messaging platform that provides a multi-channel live chat, chatbots, a knowledge base, and more. It helps businesses grow and thrive by providing them an easy way to engage with website visitors, get more qualified leads, boost sales, and improve customer service. Today Chaport is used by more than 30,000 teams all over the world. Why Chaport? Chaport offers you a set of powerful features to help you convert website visitors into loyal customers. Yet, it remains user-friendly and makes communication with customers as easy and enjoyable as chatting with friends. The installation process is simple and takes no more than 5 minutes. Just add a chat widget to your website and start answering your customers' questions. If you also need a chatbot, you can create it in minutes, thanks to Chaport's WYSIWYG chatbot builder. Key features: – Live chat: Talk to your customers in real time. – Chatbots: Let chatbots answer common questions and qualify leads. Offer instant help 24/7, even when your team is offline. – Knowledge base + FAQ bot: Provide your customers with a knowledge base and activate an FAQ bot to automatically suggest articles in the chat widget. – Integrations with Facebook, Viber, Telegram, etc.: Answer questions from all channels in one place. – Auto-invitations: Initiate more chats with your website visitors. – Saved replies: Prepare answer templates to frequently asked questions, answer in a few clicks, and save your time. – Typing insights: Read messages even before they are sent and answer faster. – Web-, desktop, and mobile apps: Chat with customers wherever you are. – Zapier & API: Integrate Chaport with your website more closely or connect it to third-party apps. – And much more... Sign up today and increase your sales! Free trial available.
Ziwo
ziwo.io
ZIWO is Cloud Contact Center Software (CCAAS) that provides a straightforward solution for companies to talk to their clients with a crystal-clear voice. ZIWO has readymade plugins with most CRM and is integrable with any app. Ziwo provides businesses with access to an industry-leading cloud contact center solution. The software includes advanced features such as call tracking, Virtual phone numbers in 150+ countries, Call Masking, End Call Survey, CDR, IVR, Real-time Reporting, and more. Ziwo provides its solution to clients such as Tabby, Damac, Talabat, Deliveroo, Al Tayer, Floward, and many more.
UserZoom
userzoom.com
UserZoom (Now part of UserTesting), empowers Design, Research, Product, and Marketing teams to create the digital experiences their customers demand. Whether you need to inform quick design iterations or democratize UX research across global teams, UserZoom’s products and services can help you quickly get the insights you need to make more confident decisions. Since 2007, UserZoom has helped experience-leading brands—including Amazon, eBay, Google, Kimberly-Clark, and T-Mobile—surface, analyze, and share experience insights, all at the speed of agile. Come and say hello at www.userzoom.com.
greytHR
greythr.com
The greytHR Platform is a suite of cloud HR solutions for small and medium enterprises (SMEs). It offers productivity tools for better people management, simpler HR processes, and professional delivery of HR services. The Employee Portal for the manager and employee self-service leads to better employee engagement and all-around time savings. The greytHR software is used by 20,000+ organizations and 2 million users in India, and 20+ countries including UAE, Saudi Arabia, Qatar, Oman, Kuwait, and Bahrain. Salient Features: ● Core HR ● Onboarding software ● Employee lifecycle management ● Leave & Attendance management ● Payroll management (for India and Middle East) ● 100% HR Compliances (for India & Middle East) ● Document management ● HR Reports and Analytics ● Employee Portal and mobile app ● Integrations & REST API. greytHR is much more than just great software. We take pride in our passionate service, a vibrant HR community, and helpful learning resources.
MarketingBlocks
marketingblocks.ai
Meet your ‘human-like’ AI Marketing Assistant! ‘Human-like’ All-In-One AI Marketing Assistant that writes, creates & designs all your landing pages, promo videos, ads, marketing copy, graphics, email swipes, voiceovers, blog posts, articles, art & more in minutes. In ANY niche and ANY language from just a keyword. * Without any technical or designing skills * Without paying exorbitant fees for complicated tools * Without expensive + time wasting freelancers & agencies * Ready-For-Use In Your Business * Or to sell to your clients for BIG profits MarketingBlocks AI generates high-level human-like marketing assets (copy, design, video, graphics, etc) …so similar to the work of expert marketers that it is impossible to tell the difference. What would take you days or even weeks to do, is now possible in just a few minutes with MarketingBlocks AI. With this revolutionary software, you can just type in a keyword and let Artificial Intelligence create ALL the things you need for your business – not just for yourself, but for your clients as well – and charge them top dollar for your services.
Sendbird
sendbird.com
Sendbird believes that conversations are at the heart of building customer relationships. As such, we built the world's most proven conversations platform for mobile apps across chat, voice, and video. Industry leaders like Virgin Mobile, Hinge, and Paytm use Sendbird to drive increased transactions & loyalty for hundreds of millions of users every month. In fact, Sendbird powers the in-app conversations of more than 300 million monthly active users sending more than 7 billion messages per month across 1200 global customers. Demo Sendbird in action here: https://sendbird.com/products/demos Headquartered in San Mateo, California, Sendbird is backed by re ICONIQ Growth, STEADFAST Capital Ventures, Tiger Global Management, Meritech Capital, Emergence Capital, Shasta Ventures, August Capital, Funders Club, World Innovation Lab and Y Combinator.
DocXter
docxter.app
DocXter is a smart, sophisticated, yet simple and easy-to-use document intelligence application. Extract valuable information from a document, without having to go through the mundane process of sifting through a document, to find the information you are looking for! Imagine a highly detailed document, a book, a financial report, a research paper, or a book. Just upload it and get answers to any specific part of the document or explanation of the whole document or anything in between. In a way you want, and in a manner you like. Why read documents , when you can talk to them ? DocXter's one-click upload, lets you upload documents to the platform and use its AI-powered technology to quickly extract the information you require. Ask questions like: What is the document all about? Summarize the document concisely? Explain it to me like I'm new to this, etc. The Question is Yours!. Get answers, in a language and way you want, instantly, without even opening the document! What's interesting is with the pro version, you can train DocXter in minutes to give you answers in a custom, personalized manner, made specifically for you!
UXtweak
uxtweak.com
UXtweak is a UX research platform ready to help you with whatever challenges you throw at it. If you ever wondered what your users think and feel regarding your website, app, or prototype, you don’t have to guess anymore. There are many tools available through the UXtweak platform, including complex Website Testing, Session Recording, Card Sorting, Tree Testing, Mobile testing, Prototype Testing, Competitive Usability Testing, and more. These tools allow you to examine your website from the perspective of your users and determine what is most essential to them. UXtweak is an incredibly flexible tool that enables you to test not only one or two functions of your website, but throughout the entire lifecycle of the website, from sketching specific features, prototyping, testing your finished product or testing your competition. With enhanced analytics that provides an in-depth perspective into your website even for individuals who know nothing about UX, such as stakeholders, everything has been carefully crafted to be as accessible as it can be for the research participants as well as the study conductors. Additionally, it provides an excellent opportunity for those willing to evaluate your website for usability problems. You can integrate a portion of our code into your website to let your visitors know they can help influence the design the way they want to see it. To let research participants know they are valued, you may also give them incentives. You can also use other options for study participants recruitment, such as a sharable link with anyone you want, or use some of our testers, from over 130 countries, with 2000+ specific characteristics you can select to make your testing as efficient as possible. UXtweak identifies usability problems on your website that you may not be aware of. It's up to you to repair them as you see fit. High bounce rates, high abandonment rates, and low conversion rates are all indications that something isn't functioning properly. Use UXtweak to identify the issue, get user input, and then make adjustments in response to the results.