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Usersnap is a versatile tool designed to streamline user feedback collection and bug reporting for web and mobile applications. It allows users to capture screenshots and record interactions directly within the app, enabling them to annotate and provide detailed feedback. This visual feedback is invaluable for developers and designers, as it helps pinpoint exact issues and facilitates clear communication between teams.

One of the key features of Usersnap is its ability to integrate with popular project management and bug-tracking tools, ensuring that feedback is efficiently channeled into actionable tasks. The tool supports real-time collaboration, allowing teams to work together seamlessly on feedback. Additionally, Usersnap offers survey capabilities, enabling users to provide in-context feedback on design templates and live applications.

Usersnap's functionality extends to supporting multilingual feedback collection and providing GDPR and CCPA compliance, ensuring that user data is handled securely. Its lightweight code ensures smooth integration with websites and applications, supporting single sign-on (SSO) and two-factor authentication (2FA) for secure access. Overall, Usersnap is a practical solution for teams seeking to enhance user experience by leveraging visual feedback and streamlined collaboration.

Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Companies such as Red Hat, Erste Bank, Lego, and Harvard University partner with Usersnap to excel in their enterprise growth and operations. Usersnap is a platform to capture, organize, respond, and scale user feedback for agile product testing and instant feature validation. Here are the most popular use cases: - Website customer feedback. - Quality assurance of design and development. - Managing UAT (user acceptance testing) or beta testing. - Gathering feature requests. - In-product user research. How do you know you need a user feedback solution? Ask yourself these 3 questions: - Why are you skipping user testing and stakeholder feedback rounds? Clear bug reports with screen captures, annotations, voice feedback, and automated metadata by Usersnap can free up back-and-forth troubleshooting time and make feedback loops 30% more efficient. - Why are you only taking second-hand feature requests from Sales and CS? Bring first-hand user feedback into daily workflows with 50+ robust integrations, such as Jira, Zendesk, Slack, Asana. Empower your teams to see problems from the user's eyes to solve the right issues. - Why is the user adoption rate low? How do you explain why? Reveal the why of user behaviors with targeted and segmented interactive micro surveys that boost response rates up to 50%. Try Usersnap for free. First 15 days on us.

Categories:

Software Development

User Research Software

Bug Tracking Software

Enterprise Feedback Management Software

Website: usersnap.com

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