Patient Experience Software encompasses a range of digital tools designed to enhance and streamline the overall experience of patients within healthcare settings. This software focuses on improving patient satisfaction, engagement, and communication throughout their healthcare journey. It includes features such as appointment scheduling, feedback collection, patient surveys, communication platforms (like secure messaging), and real-time updates on wait times or treatment progress. By utilizing this software, healthcare providers can gather insights into patient preferences, monitor satisfaction, address concerns promptly, and provide more personalized care. The goal is to foster stronger provider-patient relationships, reduce friction in the healthcare process, and ultimately improve patient outcomes.
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DemandHub
demandhub.co
DemandHub enables customer interactions that drive business results. We improve how you communicate with your customers and capture valuable feedback. This enables your team to make better decisions that drive business results and improve your customer experience.
Carepatron
carepatron.com
Carepatron is an all-in-one Healthcare OS. It’s the hub where solo practitioners or teams come together to plan, organize, and collaborate on work using online booking, health records, tasks, notes, chat, video, AI, and more. Easily customized with just a few clicks, Carepatron lets practices of all types and sizes deliver services more effectively, boosting productivity and outcomes.
Osmind EHR
osmind.org
Platform for breakthrough mental health research and treatment. Osmind is the premier platform for clinicians and researchers advancing new life-saving mental health treatments.
Osmind Patient
osmind.org
Platform for breakthrough mental health research and treatment. Osmind is the premier platform for clinicians and researchers advancing new life-saving mental health treatments.
League
league.com
Founded in 2014, League is a technology-focused health company powering the digital transformation of healthcare. Employers, payers, pharmacy retailers and healthcare providers use our award-winning platform to deliver integrated and personalized health experiences that drive consumer engagement. Millions of people across the world use digital health platforms powered by League to access, navigate and pay for care.
CareMessage
caremessage.org
CareMessage is the largest patient engagement platform for underserved populations in the United States. We want to help create a world where all people regardless of income or background achieve equitable health outcomes. We power the care for more than 10 million underserved patients at over 400 safety net organizations nationwide who receive timely healthcare information, preventive care reminders, appointment reminders, local resources, and health coaching through interactive voice and text messaging. Founded in 2012 at Stanford University, CareMessage has raised over $25 million from Google.org, William K. Bowes Jr. Foundation, Pershing Square Foundation, Y Combinator, Schmidt Futures, and others.
Aline
alineops.com
The Aline senior living operating system tackles senior living’s most complex challenges in a single, user-friendly platform customized to support your business processes. Aline unites critical workflows— from sales and marketing, operations, leasing, billing, and payments, to resident care and accounting — which together drive occupancy and revenue growth, while enabling a better workday for staff. Purpose-built for senior living, the Aline suite includes CRM, marketing automation, contact center, leasing, billing, payments, care and medication management, quality, accounting, and business intelligence. Powerful automation, senior living designed features, an intuitive UI, mobile apps and streamlined workflows drive productivity and revenue potential, for mid to large size portfolios. Aline easily scales and features an open API that facilitates 100+ integrations and 175+ pharmacy partners. Includes 100+ built-in reports, plus custom reporting capabilities, including real-time executive dashboards and reports. Drive community and portfolio performance through operational efficiency, cost savings, and improved oversight. Aline is purpose-built for senior living, including assisted living, independent living, memory care, long-term care, and skilled nursing facilities.
Carefeed
carefeed.com
Residents, families, and staff in senior and post-acute care communities' expectations are evolving. Enhancements in communication, digitization, compliance, and retention are critical in the post-COVID climate. Carefeed is the central place for HIPPA-compliant solutions for residents and families, as well as staff. Our solutions include communication that can be quickly sent via text, email, and voicemail, as well as auto-chart to the EHR. Our e-signature tool simplifies the admissions process and seamlessly onboard new hires. Create and send via text and email resident and employee satisfaction surveys, discharge surveys, dietary surveys, and more, with real-time results and reports. You can also boost your online reviews with one click! Custom calendars for all your needs. Seamless communication, stronger connections.
Paytient
paytient.com
Paytient is an employee health payment platform that employers, health plans, or TPA’s embed in their benefit offering. Paytient enables employees to pay medical, dental, pharmacy, vision, or veterinary bills overtime via post-tax payroll-deducted, interest-free payments with the ability to link HSA’s/FSA’s, bank accounts. Providers are paid today, employees can better access and afford care, and employers/health plans can increase participation in lower-cost health plan designs (higher deductibles). Our mission is to help people live healthier lives by improving their ability to better access and afford care.
DocsInk
docsink.com
DocsInk is a mobile charge capture and communication platform. Accessible from any connected mobile device, DocsInk streamlines capturing and reporting off-site charges, inter-practice medicine communication and continuity of care. As simple as it is to use, it's even simpler to setup. With our 'Live in Five' account setup wizard, DocsInk will have your providers capturing 100% of their point of care charges and have your billing staff remitting within the hour. It truly is that easy.
ClinicMind
clinicmind.com
We believe no physician should struggle to remain in business, face patient retention challenges, suffer burnout, or be cheated out of reimbursements. ClinicMind helps healthcare practice owners thrive in business. ClinicMind has been consistently ranked as #1 for the last nine consecutive quarters, Customers love that we provide ONE platform for all software and services across the full cycle of patient care. From Pre-Care (Patient Acquisition, Credentialing, Front Office, and Scheduling) to Point-of-Care (Patient Retention, EHR, Practice Management, and Payments) to Post-Care (Billing/RCM, Coding, Patient Retention, and Business Intelligence). We've got you covered, as your partner in compliance, long-term viability and continued success. We help you acquire and retain more patients, streamline and optimize care delivery, improve communication between providers and patients, collect more, and ultimately improve health outcomes and enhance the overall patient experience. In all of our products and services, we prioritize ease of use, quality of support, and ease of setup. Our team and platform are here to make things EASY for your practice. Our platform is EASY to use and customize, our 5-Star customer support team makes support, coaching and training setup a breeze. In addition to fully customizing ClinicMind products and services, practices may also choose to integrate any EHR or billing platform they already use - we are here to give you back your independence and peace of mind. Check out our new products and services like: VirtualFrontDesk, Telehealth, ClinicPay and PatientHub. We'd love to demonstrate our latest products and services. See what sets us apart from the rest!
ReferralMD
getreferralmd.com
The ReferralMD solution was designed to effectively incorporate all the tools needed to manage eConsults, Referrals, and your Provider Network. We are the only solution on the market that offers Referral Management, Patient Access Solutions, eConsults, Marketing Tools, and Analytics in one platform. The ReferralMD comprehensive cloud-based care coordination platform includes: * Referral Management * Prior Authorizations * Pre-Referral Consults * Patient Engagement * Provider Directory * Online Scheduling * Fax Management * Marketing CRM * Market Research Tools * Real-Time Analytics Online collaboration and automated communications help close the feedback loop and improve customer service between providers and patients. The customizable workflow and decision support tools help standardize the consult and referral process and drive compliance with best practices and defined service levels. Our dedicated Integrations Team and integration technology allow us to deploy integrations with: * Existing EHR Systems * Data Warehouses * Business Intelligence (BI) Tools * Existing CRMs * Provider Credentialing * Other Legacy Systems We have the most comprehensive professional services with an experienced team dedicated to supporting your organization throughout the entire life of the relationship. We are confident that ReferralMD, through our industry-leading technology and commitment to partnership and service, will help your organization realize a rapid return on investment by: * Increasing Revenue * Reducing Patient Leakage * Improving the Patient Experience * Closing Feedback Loop with Referral Sources * Driving Operational Efficiencies and Mitigating Risk.
Klara
klara.com
Constant phone calls lead to long wait times, fragmented communication, endless phone tag, unhappy patients, and staff burnout. With Klara, medical practices are able to improve their operational efficiency and centralize patient communication channels with a true system of engagement, integrated with the leading EHRs, and used throughout the entire practice. Every touchpoint throughout the patient journey can be automated with Klara, from appointment reminders to post-visit instructions and beyond. Practices can also communicate with third-party healthcare providers, such as pharmacies, to reduce the time it takes for things like prior authorizations to get approved. Improving patient care and collaboration is as easy as texting. Klara is a leader in patient communication and collaboration whose platform empowers patients to take more control of their healthcare experience and practices to increase efficiency. We help HIPAA-compliant healthcare providers effectively communicate with their patients by transforming high phone volume into two-way messaging. Medical practices across specialties such as dermatology, plastic surgery, OBGYN, family and internal medicine, otolaryngology, pediatrics, primary care, and many more use Klara to improve their patient experience while streamlining their internal administrative workflows.
Luma Health
lumahealth.io
The Luma Health product offers automated functions that enable streamlined and improved patient engagement with limited human involvement. The core functionality is practical and operates seamlessly within the healthcare ecosystem, facilitating increased system performance and reduced FTE workload, enabling the workforce to focus on higher-level functions. Furthermore, Luma has ample room for flexibility and adaptation to specific system use cases, furthering performance and reducing workforce redundancy. My favorite part about Luma is working with their team, who are brilliant, compassionate and innovative. Luma has helped our system quickly solve many complex problems, and I look forward to our future together.
Rhinogram
rhinogram.com
Rhinogram's digital communication & virtual care platform is designed for strategic healthcare facilities looking to reduce call volume, improve staff efficiency, and acquire new patients while providing empowered patient engagement and achieving high patient satisfaction. Healthcare facilities of all sizes are having to do more with less and less everyday. Rhinogram's complete engagement platform provides a market leading and innovative, AI powered, real-time communication platform, that empowers patient initiated communication and direct simple texts (SMS), multimedia texts (MMS) and live video messaging- giving healthcare facilities the ability to better engage with patients while streamlining workflows and consolidating disparate systems.
Doxer.io
doxer.io
Doxer.io is a medical records management software that can help you track all your appointments, tasks, and alerts. Doxer.io is suitable for any healthcare professional and can be set up in a matter of minutes.
Rater 8
rater8.com
Outshine your competition with a perfect online reputation powered by rater8, the leader in healthcare reputation management. Medical practices across 80 specialties use rater8 to automate patient feedback, gain real-time insights into practice operations, and grow 5-star reviews across Google, Healthgrades, Vitals, Facebook, and WebMD for all of their doctors and practice locations.
Doctible
doctible.com
In the world of healthcare software, it’s the special tools and features that set the best apart from the rest. So, what sets Doctible apart? Doctible is a top choice among healthcare providers for its intuitive patient engagement platform that helps attract new patients and keep them engaged throughout treatment. Doctible’s software features stand out with tools for online reputation management, website management, 2-way texting, reminders, traffic alerts, the smart scheduler, digital forms, patient recall, campaigns, virtual waiting room, and more. Doctors and their staff really love our smart, automated workflows for collecting online reviews and user-friendly patient tools that make booking appointments and getting to your practice on-time a breeze.
HotDoc
hotdoc.com.au
HotDoc is Australia's largest and most trusted patient engagement platform. We take pride in helping over 21,000 practitioners connect with more than 9 million patients. The HotDoc platform includes: online bookings, recalls, reminders, check-in, place in queue, online processing of repeat prescription requests, and Inform (a tool designed to encourage patients to take a more proactive interest in preventative health and chronic disease management). HotDoc also provides free monthly webinars where practice managers, GPs, nurses and medical receptionists can earn CPD points. With over 20,000 registrations last year alone, HotDoc's webinar series is the highest attended healthcare webinar series in Australia.
DearDoc
getdeardoc.com
DearDoc provides over 2,500+ doctors, physicians, and health and wellness practitioners with a suite of cloud-based tools and services designed to help doctors get more patients, run their practices more efficiently, and improve patient experience. DearDoc offers solutions for every stage of the patient journey, including an AI Smartchat, Autodialer and Review Generator, testimonial displayer, text-to-pay software, and a telemedicine platform. DearDoc also provides creative and technical support services for enhanced patient acquisition and experience including website design, SEO services, Social Media Management, and Google Integration.
Doctify
doctify.com
Doctify is a global patient platform with a mission to help over 100 million patients by 2025. We are building the largest and most impactful global healthcare platform, uniting the healthcare community worldwide around patient voices. Founded by two orthopedic surgeons in 2015, our SaaS solution enables doctors, dentists, and hospitals to seamlessly collect consistent and meaningful feedback. Operating in six markets, we have a diverse team from across the globe. We believe that embracing different perspectives and fostering an inclusive, fair environment generates better ideas and helps us drive our mission to improve patient care for everyone. At Doctify, we celebrate individuality, encouraging everyone to bring their whole selves to our mission. We are backed by the transatlantic venture capital firm Beringea, leading European investment funds such as Amadeus Capital Partners and Keen Ventures, as well as prominent investors including Sir John Hegarty (founder of Saatchi & Saatchi) and Tom Teichmann (early investor in Lastminute.com, Notonthehighstreet.com, Made.com, and Simba Sleep). To date, Doctify has raised over $30M. In 2024, Doctify was featured in the Financial Times FT1000 as one of Europe's fastest-growing companies.
Healee
healee.com
Healee is an integrated patient access solution built for the operational complexity of healthcare organizations. Healee helps medical groups efficiently manage complex physician and team schedules with a robust patient access solution that integrates with their EHR. Healee empowers patients to easily find and schedule care, while allowing clinical operators to coordinate diverse care teams with effective calendar management. With Healee, healthcare teams attract, engage and retain more patients, while simplifying operations, balancing workloads, and growing profitability. Healee replaces a multitude of manual workarounds associated with existing sub-optimal tools to alleviate patient complaints, improve capacity utilization, and reduce clinician burnout. The most reliable and robust patient access platform on the market, Healee facilitates over 700,000 appointments per month across over 5000 providers.
Officite
officite.com
The up-side to using Officite is they have improved our website it now looks more professional and has a much better flow. Everything looks more organized, we now have a fresh and impeccable look. The customer service we have received from Officite has been amazing even with most people working from home due to Covid. We have received top notch service When we have changes that need to be made they are very efficiently done. Our website was up and running within days. We couldn't be happier with Officite.
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