Page 20 - Top ServiceNow Alternatives

Gridlex

gridlex.com

Gridlex's "Ultra Customizable All-In-One App Builder" offers a comprehensive solution for businesses seeking tailored operational efficiency. With standard apps including CRM, Customer Service, Help Desk Ticketing, and Master Data Management, Gridlex allows for extensive customization across fields, forms, UX, reports, and integrations to fit the unique needs of any organization. The platform stands out for its ability to consolidate various business functions into a single, cost-effective package, supported by a highly responsive customer success team to ensure seamless implementation and operation. This makes Gridlex an ideal choice for companies looking to streamline their processes and enhance service delivery through a customizable and integrated software environment. Product Description: >>ULTRA CUSTOMIZABLE APP BUILDER: * Custom Models: Develop database-like structures that can interlink with other models and fields for enhanced data management. * Custom Apps: Build applications that are uniquely suited to your business processes and requirements. * Custom UX: Create a user experience that is intuitive and bespoke to your organizational workflow. * Custom Forms: Design forms that align with your operational processes and user needs. * Custom Fields: Tailor data fields to match the unique data capture requirements of your business. * Custom Reports: Generate reports that are specifically aligned with your business metrics and analysis needs. * Custom Integration: Seamlessly integrate with other systems and applications to create a unified operational ecosystem. * Customization Support: Access dedicated support for tailoring the platform to meet your specific business needs. * Single Sign On (SSO) Integration: Simplify user access with a single authentication point across all applications. * Data Migration and Loading: Efficiently transfer and organize existing data into the Gridlex system for immediate usability. >>APP SUITE: * CRM: Manage customer relationships effectively with a comprehensive suite of CRM features. * Shared Inbox: Centralize communication channels to streamline correspondence and enhance collaboration. * Customer Service, Help Desk, and Ticketing: Deliver superior customer support through integrated service and ticket management systems. * IT Service Management (ITSM): Optimize IT services with tools designed for efficient ITSM processes. * Master Data Management: Consolidate and manage your organization's critical data for improved decision-making and operational efficiency.

DataKnowl

dataknowl.com

DataKnowl (https://www.dataknowl.com), an all-in-one intelligent Customer Service and Engagement Platform that combines a Cloud Phone System, an omni-channel Cloud Contact Center (Interaction Center), a simple and easy to use Support Ticket System with powerful AI-based Self Service & Automation features (V-Agent and V-Voice).

Keeping

keeping.com

Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founded in 2016 and based in New York, we built Keeping for teams that do more than just customer support. If you are busy juggling important customer requests with the rest of your job, then we're glad you found us, because we built Keeping for you.

Mojo Helpdesk

mojohelpdesk.com

Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency. Key Features: * Tickets: Instantly search and review tickets, post a comment or a staff note, prioritize, tag, and resolve. * Management: Manage contacts, agents, groups, teams, ticket queues, and more aspects of your helpdesk account. * Administration: Billing, security, add-ons, and more account settings available for admins. * Reports: View and manage different reports (dashboard, tickets count, aging summary, etc). * Multiple helpdesk accounts: Supports multiple helpdesk accounts, on which you have at least an agent role. With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking and reporting.

Hiver

hiverhq.com

Hiver is a powerful communication and collaboration platform that helps organizations using Google Workspace engage meaningfully with their customers, employees, and vendors. Teams using Hiver can efficiently manage multichannel communication, provide self-service, automate grunt work, integrate with their favourite apps, ensure SLA compliance, and gain real-time performance insights to drive better business outcomes. Without leaving Gmail, ever. Hiver's ease of use, zero learning curve, world-class security & compliance, and 24x7 top-rated support make it the trusted software for 2000+ companies worldwide. Flexport, Pluralsight, Harvard University, Appsflyer, Oxford Business Group, and Upwork, among others, are powered by Hiver.

Precoro

precoro.com

Precoro is a cloud-based solution for procurement process optimization. No more time-consuming manual procedures and human factor errors. Automated operations and centralized purchasing processes only. - Approve documents 2,5x faster from any device using email or Slack notifications. Streamline approval workflow by adding as many steps as you need and assigning specific roles for colleagues. - Save up to 19% of your purchasing budget. Track discounts and never spend more than planned. Increase cash flow transparency by monitoring corporate expenses (including reimbursements). Get clear analytics and insightful reports to plan your procurement strategy more thoughtfully. - Reduce manual data entry. Create, approve and track POs just in a few clicks or transfer your orders from Amazon Business via Punch-in. Manage suppliers, item catalogs, inventory, and more within one platform. - Connect Precoro with your ERP and other business tools using ready-made integrations (NetSuite, QuickBooks Online, Xero) or a free API. Forget about duplicated payments and manual document matching. - Keep all your data secure with SSO and reliable 2-factor authentication. Precoro's user-friendly interface lets you forget about complex onboarding and long-lasting training. You'll get advisory and support from your CSM anytime you need it. Precoro grants you access to all features and updates regularly. Sincerely yours, Precoro team

IFS

ifs.com

IFS develops and delivers enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. Within our single platform, our industry specific products are innately connected to a single data model and use embedded digital innovation so that our customers can be their best when it really matters to their customers – at the Moment of Service. The industry expertise of our people and of our growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognized leader and the most recommended supplier in our sector.

Docsie

docsie.io

Docsie is a web-based documentation platform that enables businesses to build, maintain and publish excellent product documentation in multiple languages. This platform helps you analyze how your customers interact with your documentation and provide you with insights on how to improve your docs. If you can only imagine as your product grows, so do your product docs. Using documentation made in Docsie will make it easier for your customers to find relevant knowledge about your product in your documentation and make them happier in the long run and help you successfully retain them. Docsie also connects you to a state of art translation marketplace that also helps you translate your product docs with the help of certified translators, machine learning and advanced translation speed and accuracy improvement algorithms. Docsie is an all-in-one web-based documentation platform that enables companies to build, maintain, and publish excellent product documentation in multiple languages. Our platform also helps analyze how their customers interact with their documentation and provides them with insights on how to improve their docs.

VOCALLS

vocalls.ai

Automate any customer interaction. VOCALLS is an enterprise conversational AI platform that automates both online and offline customer interactions for elevated CX that saves money and increases revenue. Our AI solutions are designed to efficiently manage both inbound and outbound repetitive customer interactions so agents can focus on more complex tasks. AI can work around the clock to quickly process customer queries through voice, chat, and email. * Voicebot: Increase outbound and inbound calling. * Chatbot: Engage more customers. * Emailbot: Reallocate time spent reading and assigning emails. * LiveTranslate: Translate live so agents can help every customer. Our experts work closely with clients to design a solution that fits their needs and current tech stack, including IVR, CRMs, telephony, and CCaaS. We offer continuous support to ensure optimal performance.

Nrby

nrby.com

Nrby is the smarter way for mobile teams to communicate. Created by veterans of field operations with decades of experience, Nrby is designed to be easy and intuitive to use by field personnel, contractors and managers on mobile, tablet, and desktop. The app features powerful Location Intelligence capabilities, providing executives, directors and managers with a comprehensive overview of all projects, their status, tasks, worker safety and more. For more information please visit: https://nrby.com or email [email protected] to learn more.

LogiNext

loginextsolutions.com

LogiNext is an AI native platform that entirely automates the end to end delivery and transportation for large enterprises. LogiNext serves more than 200 enterprise clients across e-commerce, retail, transportation, home deliveries, omni-channel fulfillment and B2B distribution market. Growing at an average rate of 100% YoY, LogiNext has helped its clients digitize and optimize order scheduling, customer communication, routing, dispatching and real-time tracking to reduce logistics costs and achieve operational excellence. LogiNext is offered as an AI based SaaS platform and is highly configurable various use cases across Courier, Express, Parcel, QSR chains, Retail, eCommerce, and Transportation. LogiNext is used in more than 50 countries across more than 100,000 enterprise users delivering more than 1 million orders everyday. Headquartered in New York area, LogiNext has regional offices in Dubai, Mumbai, Delhi and Kuala Lumpur.

Teneo Developers

developers.teneo.ai

Teneo, the SaaS Platform for Conversational AI, is a Development and Runtime Environment for productive teams. Find some shortcuts below: * Voice Bot & Contact center * Multi-Language Bot * Instant Messenger Bot * Bot Performance & Improvements * Collaboration & Prototyping * IT/HR & Shared Service Bot

Recombee

recombee.com

We provide personalized content, product, and search recommendations as a service to increase our clients’ revenues, increase their user satisfaction and help their businesses grow. Using our simple-to-use integration, our users can enjoy a hands-on experience with our services by joining a 30-day unlimited free trial. Based in Prague, we serve over 300+ satisfied clients around the globe who are happy to share their experiences.

Lingpad

lingpad.com

Lingpad is a secure, advanced AI translation tool designed to streamline multilingual customer service and document translation. Its platform empowers businesses to provide seamless multilingual custom support across messaging channels and help centers, thereby enhancing global customer experiences without additional resources. What Lingpad Offers: * Instant AI-Driven Translations: Instant, accurate AI translations in 120+ languages * Customer Service-Focused Solutions: Tailored for support teams, enabling instant localized responses * Help Center Localization: Easily translate and maintain multilingual Knowledge Bases/Help Center and FAQs * Document Translation: Support for 40+ file types * Contextual AI Technology: Understands nuances for more natural translations * Automation: Streamlines manual tasks, reducing time and costs Benefits: * Enhance multilingual customer experiences * Expand globally without language constraints * Reduce operational costs and time spent on translations * Improve response times with instant translations * Maintain consistency across all customer communications Experience all these offerings and benefits with Lingpad's cost-effective pricing, designed to deliver maximum value for your investment. Seamlessly integrates with popular customer service platforms: Zendesk; Intercom; Gorgias; Front; Freshdesk Ideal For: *Customer support teams across any industry * Global businesses * E-commerce companies * SaaS providers * Any organization needing efficient multilingual communication * Any organization needing AI translation

PreviewMe

previewme.com

PreviewMe is a video sales enablement tool optimized to support sales and marketing teams build trust and rapport with personalized video messaging and fully customizable landing pages.

Nibol

nibol.com

Nibol is an easy-to-use app that combines an office management system with bookable workspaces. It gives employees the freedom to work from anywhere, whether that's the company's office, their home or a co-working space.

Upsellit

us.upsellit.com

UpSellit provides managed conversion optimization that helps the internet's biggest brands boost sales, capture new-to-file leads, stop abandonment, and increase new customer acquisition. In-house creative and development teams perfectly align UpSellit's technologies at targeted stages of the conversion funnel, serving as an extension of your marketing team. UpSellit's flexible pricing models lends itself to meet the needs of any businesses and allows retailers of all sizes to see the true impact conversion rate optimization. UpSellit's suite of manages services includes: - Email Remarketing - Incentivized Strategies - SMS Campaigns - Value-Driven Strategies - Cart Rebuilder Technology - Control Groups - Advanced AB Tests - Behavioral Parsing - Anti-False Safeguards

Locobuzz

locobuzz.com

Locobuzz is an award winning social media analytics and engagement platform, which can be effectively deployed to listen and respond to online buzz created by the brand and assess effectiveness of a given marketing campaign. Locobuzz not only helps in 'Listening' to social media but also 'Engaging' with users on personalised basis using inbuilt CRM features. Powerful bucketing of data generates insights and provides actionable data. We contrive a one stop digital intelligence hub for your brand. This eases the efforts taken to drive your digital strategy and brand identity with structured and powerful analytics & visualizations, free from the excess of complex social data. We help you with Real Time Experience, Thought Leadership & Crisis Management. Locobuzz also, enables businesses to leverage from the power of machine learning and NLP for creating an interactive experience using multilingual chatbots. We believe that the potential of conversational commerce can refine productivity by incorporating human intelligence into machine by means of AI.

GTM Buddy

gtmbuddy.ai

GTM Buddy is a revenue enablement platform that enables revenue teams to drive sustainable revenue growth. GTM Buddy is on a quest to enable a new generation of smarter sellers. Imagine a world where AI takes care of tagging and surfacing the right content at the right time to help sellers, right where they are. 𝑱𝒖𝒔𝒕-𝒊𝒏-𝑻𝒊𝒎𝒆 𝑬𝒏𝒂𝒃𝒍𝒆𝒎𝒆𝒏𝒕 is the seller’s secret weapon to beat quota, by assisting reps to share content that answers buyers’ pressing questions, show up prepared for critical meetings, and spend more time actually selling by cutting down on manual busywork.

Yuma

yuma.ai

Yuma AI Ticket Assistant is a powerful AI tool designed to streamline customer support processes. It integrates with Help Desk software, such as Gorgias, and automatically drafts responses to customer inquiries. Yuma is equipped with features to customize the writing style, generate conversation thread summaries, and automatically translate into 15 languages. It also retrieves up-to-date information from Shopify products and pages, allowing agents to provide accurate and personalized responses that align with business needs. Yuma is backed by a Knowledge Base and provides a one-click "reply & close ticket" to save time and boost the productivity of the support team. A 7-day free trial is available to get started and a mailing list is available to stay up-to-date with new product releases and features.

Glassix

glassix.com

Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With its AI Omnichannel capabilities, Glassix reshapes customer journeys. We transcend temporal boundaries, meeting customer needs at every touchpoint, even during dormant hours. Trusted by Nike, Avis, Nintendo, Domino's, and Dyson, Glassix propels missions forward with its transformative technology. With Glassix, managing your customer interactions has never been easier. Our unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep your customers engaged in one place. Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. The secure platform offers a robust feature-set delivered as a subscription service complete with visual no/low code chatbot tools that require no technical knowledge to get started. Customers can hit the ground running with conversational AI capabilities powered by GPT-4, or leverage the Glassix API to build out highly customized experiences. Working together with a global network of integration partners, Glassix serves a growing customer base of established brands, high growth ventures, and small businesses alike. Experience the power of Glassix as it refines interactions, allowing you to deliver exceptional customer experiences. Say goodbye to manual tasks and reclaim your valuable time. With our automation capabilities, conversations flow effortlessly, leaving your customers in awe.

GoRetro

goretro.ai

GoRetro is a user-friendly, fun and customizable agile retrospective tool that leverages sprint data and team sentiment to drive continuous improvement. Thousands of scrum teams from Fortune 500 companies, banks, government agencies, and innovative startups use GoRetro to make their retrospectives fun, engaging and effective. How? By making sure you have frictionless meeting experience, while giving you facilitation superpowers so you can achieve maximum engagement and participation all wrapped with enterprise grade security (SOC-2 Type II and ISO 27001 certified). But that’s not all. With our deep data integration, we drive continuous team improvement. Say goodbye to juggling countless spreadsheets and tabs. Take control of your data from your existing tools and previous sprint retrospectives to speed up decision making and become a data-driven unit. GoRetro is free to try and will always have a free plan!

Enablex.ai

enablex.io

EnableX.io is a Singapore-based, global, full-stack communications platform and solutions provider that enables developers and businesses to deliver a holistic omnichannel experience to their consumers using video, voice, SMS and WhatsApp APIs, SDKs and low code solutions. Backed by a team of over 50 passionate technologists, it empowers Fortune 500 companies as well as start-ups across the globe through its interactive and highly engaging customer experience platform. Founded in 2017, the company has established a strong presence across APAC, US, and Europe, serving customers from a diverse industry including Healthcare, Telecom, BFSI, Education, Retail, and E-commerce. An industry first, EnableX.io is offered both as a cloud and on-premise CPaaS platform. This flexible deployment capability allows us to work with Telco's and service providers looking to launch CPaaS under their brands as a fully white-labeled offering. It also addresses the needs of enterprises looking at the private deployment of CPaaS due to regulatory and data privacy requirements, and the developer community at large. EnableX.io is a full-stack CPaaS service empowering businesses to deploy omnichannel communication (Video, Voice, SMS, and Messaging) across devices and platforms. From one-to-one chats to large-scale broadcasts, we make communications smarter, flexible and more personal, helping enterprises stay ahead in the digital world.

Chatspell

chatspell.co

Chatspell makes it effortless to communicate with your website visitors. This ideal solution enables you to chat with your web visitors directly in Slack. By using this tool, you can interact with your visitors, enhance conversion rates, address queries, and support issues, and offer direct customer assistance, all from within Slack. Chatspell also enables powerful OpenAI GPT-3 integration that allows you to save time and money while responding to your visitors. Live Chat widget is fully-customizable. Track analytics to better understand your visitors needs. Features: - Direct Slack integration, respond to your visitors chats staying in Slack. - OpenAI GPT-3 integration - completes your responses to save your time. - Customization - change color, icon, branding of widget. - Analytics - understand what's going on. - Agents - add your teammates to respond faster - File uploading - sending invoices or other files? No problem! Give a try for Chatspell, starting 14-days trial. No credit card required.

Aidaptive

aidaptive.com

Aidaptive is an Artificial Intelligence (AI) and Machine Learning (ML) platform geared towards the eCommerce and hospitality sectors. The predictive AI platform functions to deliver personalized experiences to improve conversion rates for brands. Its key offering includes an AI-powered recommendation engine that utilizes machine learning to generate targeted product suggestions tailored to each customer. The platform is designed to autonomously convert data analysis into actionable insight, thereby upgrading businesses from being merely data-driven to intelligence-driven. The platform also includes features for integrations, enabling businesses to connect the platforms' functionalities with their existing systems seamlessly. Aidaptive has been recognized for its innovative contribution towards facilitating high-efficiency commerce and continues to lead in providing ML technology solutions to brands and consumers. Please note that while Aidaptive offers a demo and free predictive audience lists, terms and details may vary.

Desku

desku.io

Desku is at the forefront of AI-driven customer support, specializing in solutions designed for E-commerce and SaaS industries. The company aims to transform the customer service sector by focusing on increased efficiency, enhanced user experiences, and enterprise-grade reliability. Offerings by Desku * AI-Powered Automation: Desku's AI-driven chatbots and automation utilities significantly reduce support workload. * Shared Inbox: Desku offers a lightning-fast, user-friendly, AI-enhanced inbox that is optimized for modern support teams. * Knowledge Base: Desku provides an easy-to-create knowledge base to empower customers with self-service options. * Live Chat: Desku's Live Chat feature allows for real-time, seamless communication with customers. Why Businesses Trust Desku * The platform is trusted by over 1000 support agents and 350 businesses. * Desku helps reduce support queries by up to 50%. * The company contributes to lowering support costs by 40%. Integration Capabilities - Desku allows for seamless integration of existing tools to enhance team productivity. The platform supports over 30+ integrated apps and offers custom actions fueled by real-time customer data.

CrewTracks

crewtracks.com

CrewTracks is the first truly paperless field management solution in the mobile timekeeping space. The web interface enables you to import a bid, schedule jobs, dispatch crews and equipment, and view automatically generated reports in real time, while the mobile app allows field workers to quickly report attendance, work completed, and materials and equipment usage, all accompanied by notes and photos. Its newest feature, Document Management, enables office staff to upload plans, drawings, or custom PDF forms for the field crews to view, edit, annotate, and sign. CrewTracks makes it easy to gather the information you need to eliminate paperwork, stay within budget, and stop letting so much time and money slip through the cracks.

Meisterplan

meisterplan.com

Meisterplan is the right software for project portfolio management and capacity planning. Build portfolios with the right people working on the highest priority projects at the best possible time. Know which people with what skills are available when to maximize resource utilization. See your long-term strategic roadmap in a single view. Visualize and analyze your data to make informed decisions resulting in successful business outcomes.

Recruitive

recruitive.com

Recruitive Ltd is a leading UK supplier of end to end cloud based recruitment software solutions designed for HR, Recruitment Teams and Hiring Managers whilst significantly enhancing the candidate Journey. Our award winning technology allows you to manage the entire recruitment process in-house. We offer Cloud Based ATS Recruitment Software, Onboarding Software and Bespoke Careers Websites, a true End to End solution. Request a free demonstration today.

50skills

50skills.com

50skills Journeys is a people process automation platform that streamlines employee journeys and boosts productivity through its innovative, no-code approach. Designed with an intuitive user interface, it makes managing people processes straightforward and efficient. At its core, 50skills Journeys allows managers to map out people processes, creating custom actions and triggers that smoothly guide employees through their journey. This journey is unique for each employee, adapting to their responses and the actions of those contributing to their journey, providing a comprehensive overview of progress in one place. Save energy, time & money by making your people processes automated. Increase retention and productivity with motivating experiences and reduce the risk of oversights.