Page 24 - Top Qualtrics Alternatives

Feefo

Feefo

feefo.com

Feefo is more than a typical reviews company. Why? Because it collects reliable and constructive reviews from confirmed customers that businesses can use to truly discover what they’re doing right and where they can improve. Feedback that tells consumers what people like them feel about different products and services too. It supports 6,000+ brands in creating transparent, loyal relationships and delivering exceptional services that their customers can depend on—every time. Its bespoke artificial intelligence, smart profiling, review, and compliance solutions help boost client sales, grow customer bases, and cut churn. As a Google Partner, its clients can also improve their search and paid conversion rates. Feefo is proud to work with companies, large and small, from household names to local heroes. It is equally delighted to be trusted by millions of consumers worldwide.

ChurnKey

ChurnKey

churnkey.co

You focus on product and growth. Churnkey will handle retention for them. You can use Churnkey to supercharge every part of customer retention and optimize your company’s growth: personalized cancel flows that keep subscribers, recovering failed payments, and informing customer-driven product development. Churnkey is a retention automation platform that reduces churn, facilitates payments, and drives more revenue for companies built on recurring revenue. Their platform makes it easy to quantify retention opportunities and implement retention flows for voluntary churn/cancellations, failed payments, reactivations, and more. Their slate of products includes personalized cancellation flows, failed payment recovery, reactivation campaigns to win back customers, retention analytics, and more. They specialize in helping self-serve subscription offerings such as SaaS companies, consumer memberships, nonprofits, news/media publications, and streaming companies.

Trakstar Hire

Trakstar Hire

hire.trakstar.com

Hire is an applicant tracking system (ATS) by Trakstar. Easily manage resumes, attract candidates from a variety of sources, manage your careers website, collaborate with your hiring team, and generate reports on your recruiting efforts – all with one solution. Hire helps companies automate the end-to-end hiring process, from posting a job to selecting the ideal candidate. Manage every resume. Resumes flow into Hire and are parsed into consistently-formatted candidate profiles. Collaborate with the hiring team. Hiring managers and interviewers can provide candidate feedback and accept interview requests directly from their email and calendar. Measure your hiring success: Generate reports in Trakstar Insights with benchmarking that help you identify bottlenecks in your recruiting process and how you stack up against similar peer groups. Product Description Hire is an applicant tracking system by Trakstar. Manage every step of the hiring process from recruiting talent to selecting the right candidate.

LiveHire

LiveHire

livehire.com

LiveHires recruitment software provides a world-class candidate and recruiter experience that is intuitive and easy to use while allowing your organisation to: - Build a more productive and high-functioning recruitment team - Protect your brands reputation by reducing candidate rejection - Reach hiring targets while reducing spend - Hire people who are interested and engaged with your brand - Create genuine and authentic relationships with candidates - Build a more diverse workforce

TalentLyft

TalentLyft

talentlyft.com

Recruitment software which integrates Applicant Tracking System, Recruitment Marketing, Sourcing and Talent CRM solution in 1 platform.

ThoughtExchange

ThoughtExchange

thoughtexchange.com

ThoughtExchange is the AI engagement and experience platform that deepens engagement, enhances data, and provides faster, easier analysis and actions—so you don’t waste a moment. ✔️ Surface better insights through richer, more personalized engagements. Select from multiple methods to unify quantitative and qualitative data collection and uncover nuance. ✔️ With AI analysis integrated throughout the ThoughtExchange platform, participant insights are turned into actionable, targeted solutions in minutes instead of months. ✔️ AI analyzes your engagement data, combines it with contextual information about your organization, and produces personalized action plans for individuals or groups—within seconds. Whether you’re focused on long-term core engagement or looking to access ad hoc feedback, ThoughtExchange supports all of your engagement programs in one platform.

Latana

Latana

latana.com

Backed by machine learning technology, Latana Brand Tracking helps brands make better marketing decisions by delivering scalable brand management insights.

Delighted

Delighted

delighted.com

Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn.

Spyglaz

Spyglaz

spyglaz.ai

Spyglaz AI is an innovative sales growth platform designed specifically for the life and annuity insurance sector. Its platform empowers carriers by optimizing their relationships with key distribution partners, including agents, advisors, and Independent Marketing Organizations (IMOs). With a focus on maximizing sales and retention, Spyglaz AI uses advanced technology to deliver insights that drive growth. At Spyglaz AI, it recognizes the critical importance of identifying and retaining top producers in a highly competitive market. Its platform not only predicts which top producers might be at risk of leaving but also uncovers emerging talent, ensuring that carriers can strategically invest in the right relationships at the right time. Additionally, it helps carriers understand sales velocity, discover new agents and advisors, and gain deep insights into agents' books of business, all of which enhance their ability to build and maintain successful relationships. By harnessing the power of data, it provides carriers with the tools they need to streamline operations and enhance profitability. Its enterprise web application platform allows insurers and their sales teams to create curated lists using AI and manage follow-up with their distribution partners through a simple yet powerful interface. On the backend, it has the capability to ingest large amounts of data and run machine learning models in seconds. Its scalable and configurable architecture ensures a flexible and responsive experience for all users. Whether you're looking to safeguard your most valuable relationships or discover the next generation of top producers, Spyglaz AI is your trusted partner in achieving sustainable sales growth. Its commitment to innovation and deep understanding of the life and annuity insurance industry sets it apart, making it the go-to solution for carriers looking to excel in today's dynamic market.

Rupert

Rupert

hirupert.co

Rupert is a GenAI, no-code signal-to-playbook solution for GTM teams looking to transition to a one-to-many, proactive operation. Rupert enables the distribution of predictive, timely, personalized, and actionable account-level signals for top of funnel, conversion, and upsell opportunities, churn risks, and user activation issues. Its core technology allows it to be the most advanced and the first data warehouse-native monitoring and alerting solution for downstream use cases. It utilizes proprietary semantic classification, signal enrichment, anomaly detection, root cause analysis capabilities, and more. As the only data warehouse-native signal-to-playbook solution, Rupert allows its customers to easily predict and track in real time signals across the entire customer 360 data–product usage, CRM, support, financial data, and more. With strong integrations with operational GTM tools (e.g. Salesforce, Outreach, etc.), Rupert enables teams to capitalize on these personalized signals with signal-triggered playbooks–think “Workato/Zapier on top of signals.” By working Rupert’s predictive signals and playbooks, GTM teams can replace the failing dependency on the lagging, over-aggregated health scores to prioritize lead/customer engagements and tasks. GTM leadership and ops teams get full visibility into how SDRs/AMs/CSMs/etc are following, executing, and capitalizing on their signals and playbooks. This allows them to easily experiment and find the signals and playbooks that best impact ToFu, New ARR, Expansion, and Retention KPIs, as well as better manage their proactive GTM teams.

IrisAgent

IrisAgent

irisagent.com

IrisAgent is a leader in customer support automation with AI-powered answers, tagging, and workflows that can help boost agent productivity and speed up Mean Time To Resolution (MTTR). Get started in just a few minutes with an AI that self-learns and scales with your needs. It takes simple, repetitive tickets off the support team’s plate, but it’s more than just a chatbot. Unlike other players in this space, it takes a 360-degree view of customer support operations, leveraging product and user context to gain meaningful insight into the ‘why’ behind tickets associated with bugs, performance issues, and outages to create support workflows and recommend operational improvements. IrisAgent delivers proactive customer support with AI-powered alerting, automated resolution of common tickets, and correlation of support tickets and product issues. IrisAgent’s AI-powered support solution reduces support ticket resolution time by 45%, improves agent performance, and enhances communications between agents, customers, and internal technical teams to reduce escalations by 60%. It proactively discovers trending issues instead of waiting for customers to report them. Key features: 1. Data integration and automated workflows 2. AI-powered issue discovery and triaging 3. Auto-tagging and correlation of tickets, alerts & bugs 4. Automated revenue and customer sentiment impact analysis

Churn Solution

Churn Solution

churnsolution.com

Churn Solution facilitates client retention. In a few days, your revenue will rise dramatically. Connect your networks, personalize cancelation flows, evaluate client experiences for optimization, and begin monitoring and reducing churn. Churn Solution prepares your business for every possible customer outcome. Start retaining customers in a matter of days and watch your revenue spike. To start managing and decreasing churn, connecting your networks, customize cancellation flows, analyze the data and review customer experiences for optimization.

Churned

Churned

churned.io

Churned is the specialist in churn prevention, upselling, and reactivation. By taking a data-driven approach, it provides organizations with the tools to prevent churn from happening and insights to utilize upsell possibilities. Most Customer Success and Retention management tools promise data-driven solutions. But in reality, there are a few dominant limitations. In most cases, "data-driven" actually means "rule-based" solutions built on "gut feelings." Churned offers the opposite: an AI-based customer success solution without limitations. The Churned AI Engine transforms data into actionable retention strategies, CLV drivers, and upsell machines. It helps its customers generate more revenue through their customers.

Ascendo AI

Ascendo AI

ascendo.ai

Hire your first AI Service technician and AI Technical Support Engineer who will work with you like your teammate and coworker. 60% of the Operating budgets for B2B Product Companies is Support and Service. Product technical support is complex requiring engineers and technicians consistent onboarding, training. Most knowledge is with Experts and when attrition happens, knowledge is lost! Over 40% of Engineer's time goes in creating knowledge. Budgets are locked and teams are looking for every way to scale with quality. Ascendo AI teammates are Human aligned, self learning, measure themselves in quality, speed, accuracy and are trained for these industries - High Tech, Medical Devices, Energy, Utilities and Industrial Equipment. Companies like Infinera, Teradata, EDF Renewables, GE Healthcare and many more use Ascendo to bring quality and consistency with scale! Ascendo offers Knowledge first AI teammates for B2B complex service and support teams. These AI teammates enable technical and field support engineers and their teams provide superior Support Experience. AI teammates automate and enhance every step of the complete product support journey experience working alongside humans. It behaves like an expert in their back pockets across customer journey workflows.

Q4

Q4

q4inc.com

Q4 Inc. is the first IR Ops Platform with the world’s largest set of proprietary investor data, purpose-built to remove obstacles between public companies and their investors. Q4 gives investor relations leaders and their teams the tools to attract, manage, and understand investors — all in one place. The AI-enabled Q4 IR Ops Platform boasts a simple yet powerful IR website management system, frictionless events software, a robust analytics engine, a streamlined investor CRM, and shareholder intelligence with enhanced metrics to elevate investor targeting strategies. Q4 delivers the data, insights, and workflows that give IR teams the power to focus on what really matters: strategy, relationships, and driving premium valuations for their companies. The company is a trusted partner to more than 2,600 public companies globally, including many of the most respected brands in the world, and maintains an award winning culture where team members grow and thrive.

ViewPoint

ViewPoint

viewpointfeedback.com

Transform your organisation with real-time feedback using ViewPoint's innovative Touchscreen feedback technology. Our unique smiley face surveys attract, engage, and encourage users to share their feedback, resulting in higher accuracy and response rates. Ask your people about their experiences in your spaces and turn their genuine thoughts and feelings into actionable insights. ViewPoint's unique smiley faces capture insightful and accurate feedback at the point of experience, helping international organisations like Amazon, Microsoft, P&G, Aldi, NHS, and Network Rail improve service quality significantly. Our interactive feedback technology engages consumers, patients, employees, and other stakeholders to understand their satisfaction or dissatisfaction. Using the leading ViewPoint CX platform, we leverage powerful software and various data capture methods, such as kiosks, tablets, online surveys, and SMS surveys, to collect feedback. We then transform this feedback into actionable analysis that drives business strategy and service improvement. Established in 2001, ViewPoint is renowned for excellent customer service, ensuring loyal customers year after year. Headquartered in the UK, we have regional offices in Australia, Dubai, New Zealand, and the US. Experience the Pulse feedback kiosk, a stylish device that uncovers the 'why' behind a single rating, using follow-up questions to gain deeper insights into the experience. The ViewPoint Pulse is flexible, available as a floor-standing, counter-top, or wall-mounted solution, and combines functionality with aesthetics. Capture feedback effortlessly and achieve extraordinary results with ViewPoint.

Touchwork

Touchwork

touchwork.com

Touchwork is a leader in customer experience (CX) solutions and services that help organizations capture, analyze, and act on information in real-time – anytime, anywhere. Touchwork’s solutions put the right information in the right hands at the right time. In doing so, organizations can monitor and achieve first class customer service levels, enhance the customer experience, reduce costs and liability, generate revenue and gain a competitive advantage.

Talkadot

Talkadot

talkadot.com

Talkadot is the premier platform designed to help professional speakers enhance their presentations, engage their audiences, and grow their careers. Its innovative tools make it easy to collect audience feedback, gain valuable insights, and generate leads, all in one place. Whether you're delivering keynote speeches, conducting training sessions, or hosting virtual events, Talkadot is the essential tool for audience engagement. What Makes Talkadot Unique? Unlike other platforms, Talkadot provides unlimited feedback tools for free with its Lite plan, making professional-grade features accessible to everyone. Its Pro and Elite plans offer advanced analytics, branding options, and enhanced lead generation capabilities, all at competitive pricing. It focuses solely on professional speakers, ensuring its features are tailored to meet unique needs. Key Features: * Audience Surveys: Capture real-time feedback to refine your presentations. * Engagement Analytics: Measure audience reactions and identify areas for improvement. * Lead Generation: Collect contact information seamlessly to grow your network. * Event Integration: Optimize your live or virtual events with tools that make engagement simple. Talkadot is ideal for: * Professional Speakers: Take your presentations to the next level. * Trainers and Educators: Create impactful learning experiences. * Event Organizers: Add value for speakers and attendees alike. Why Choose Talkadot? Talkadot is built for speakers by someone who understands the industry. Its mission is to empower you to deliver exceptional presentations, connect deeply with your audience, and achieve measurable results. It provides the flexibility to start for free and scale with your needs."

Tagado

Tagado

tagado.com

Meet the ultimate AI text analytics platform, powered by machine learning (ML) and natural language processing (NLP) models that will democratize customer feedback increasing customer satisfaction and retention. Automatically tag, classify, and monitor your customer feedback in real-time so that you’ll stop guessing and start knowing.

Player XP

Player XP

playerxp.io

The gaming industry has more financial investment than Hollywood and Music combined, it is vital that publishers and studios action in the discussion around their brand and game by listening to the voice of the player in this industry. Player XP gathers and analyses player data so you can get insights into the pain points that are impacting your brand and game sentiment. With Player XP, publishers and studios can instantly view a range of data metrics at different parts of your game's lifecycle. Whether you're analysing bug reports, player comments or monitoring game or brand sentiment, this platform provides the industry with the power to listen to players and act accordingly. Featuring a sleek customisable dashboard, users can tailor the dashboard’s visualisation to their team’s needs. Monitor internal sources or real-time conversations across social media and in-game chat while receiving notifications when a specific conversation takes place. Gain global coverage of your players and translate comments in other languages into readable data. Your options are limitless, and tracking your game's response against industry benchmarks and competitors, has never been easier.

Perspective

Perspective

getperspective.ai

Gather Human Feedback with AI Perspective AI allows you to conduct quality AI-mediated conversations with customers and teammates to get their invaluable input Perspective AI is a Software-as-a-Service (SaaS) platform designed to revolutionize the way businesses and individuals gather, analyze, and utilize feedback. It serves as an advanced replacement for traditional surveys and augments in-person meetings, aiming to capture high-quality feedback and transform it into actionable insights across various aspects of business and life. KEY FEATURES: - Conversation-like Feedback at Scale: Perspective AI combines the depth and fidelity of personal conversations with the scalability of surveys. It addresses the limitations of traditional surveys, which often lack depth due to their rigid format. - AI-Driven Interviews: Perspective AI uses artificial intelligence to conduct adaptive interviews, asking follow-up questions and probing deeper based on responses, mimicking a skilled human interviewer. - Rapid Setup: Creating a new Perspective takes only about 3 minutes, involving answering 3-5 questions. This quick setup allows for efficient deployment of feedback-gathering campaigns. Continuous Learning: The AI improves its domain understanding rapidly, learning from one interview to the next. This ensures increasingly relevant and insightful interactions over time. - Comprehensive Feedback Gathering: It can be used to understand market problems, customer experiences, and gather insights on a large scale (e.g., interviewing 500 people) while complementing smaller in-person meetings. Interactive Analysis: Users can 'chat' with the collected interviews, allowing for deeper exploration and understanding of the gathered insights. - Actionable Deliverables: Perspective AI can transform gathered insights into various actionable formats such as shareable insights, reports, specifications, and task lists, tailored to the user's needs and industry. - Collaborative Insight Sharing: The platform facilitates the creation of 'shareable insights' that help establish a shared understanding among team members or stakeholders. - Versatile Applications: Suitable for various industries and use cases where frequent feedback is crucial, including product development, customer experience (CX), experience management (XM), and as an alternative to certain management consulting services. - Human-AI Collaboration: The platform presents itself on behalf of a real human, combining the efficiency of AI with a personal touch. HOW IT WORKS: - A user (the "seeker") inputs their question or topic of interest. - Perspective AI asks the seeker a few questions to establish the main question, objectives, and context. This process takes about 3 minutes. - Using this information, an AI assistant conducts interviews with the target audience. - The AI adapts its questions based on responses, ensuring thorough and relevant feedback. - The system learns and improves its understanding of the domain with each interview. - After collecting interviews, users can interact with the data by 'chatting' with the interviews to gain deeper insights. - Users can request Perspective AI to generate various deliverables based on the gathered insights, such as: Shareable insight summaries, Detailed reports, Product requirement documents (PRDs), User stories, Task or ticket lists, Design specifications, Other domain-specific outputs - These deliverables can be used to establish a shared understanding among team members, inform decision-making processes, and drive action across various business functions.

moinAI

moinAI

moin.ai

MoinAI is the self-learning AI chatbot solution for digital customer communication for companies. No matter if marketing, sales, or customer service—moinAI is the automation solution that helps to react quickly and efficiently to customer requests around the clock. Depending on the use case, this results in benefits such as increased customer satisfaction, more automated leads, an increased conversion rate, and a reduction in support volume. Numerous companies from various industries have already optimized their customer communication with moinAI. These include Dräger, Geberit, Velux, and Abus. The bandwidth of use cases ranges from first-level support to marketing campaigns to e-commerce strategies and many more. However, one thing is true for each of the above-mentioned use cases: the impressive KPIs resulting from automation. What makes moinAI so special is its ability to learn on its own. The so-called self-learning works by means of several AI principles and ensures that moinAI is a self-runner in the truest sense of the word. Once the AI chatbot has been trained by it and implemented at the respective company, no further and costly training sessions on the part of the company are required. In addition, the language understanding is Natural Language Processing-based (NLP-based), which means that the AI does not understand user queries based on keywords but instead identifies semantic relationships, allowing it to understand long and complicated sentences. Through NLP and AI, moinAI therefore understands even complex messages and learns independently with each user conversation. Thus, moinAI offers a system that grows with the needs and requirements of the company. By the way, moinAI is a product of knowhere GmbH. Knowhere is a company from Hamburg, Germany, founded in 2015 and specialized in the implementation of intelligent chatbots for websites and messenger apps.

Mesma

Mesma

mesma.co.uk

Mesma works with education providers, employment support providers, regulators and accreditation bodies to streamline their quality assurance processes giving them the space to invest time and energy in doing what matters most for the people who matter most to them.

Hoick

Hoick

hoick.io

Hoick's mission is to unlock experience potential for everyone! Hoick empowers businesses to listen to customer and employee feedback, understand and analyze what they hear, and take action to improve and design new experiences. It helps organizations capture and act on customer, market, brand, product, and employee insights, all in one place. Its products and services also include Borrow our Brain, a strategy practice that helps businesses understand, envision, and articulate data as a strategy. By leveraging data as a powerful business strategy, organizations can unlock their full potential and drive success in today’s landscape. When you work with it, you’ll work alongside some of the most seasoned and consumer-obsessed strategists to unlock modern solutions to your biggest business challenges. Founded in 2020 with HQ in Dubai, Hoick is currently serving customers in the UAE, Qatar, Saudi Arabia, and Cyprus.

Hear

Hear

hear.ai

Hear Contact Center Intelligence Platform empowers businesses to effortlessly unlock the value of their conversation data. With Hear, organizations can centralize customer feedback from calls, surveys, emails, chats, tickets, and more to gain a clear understanding of what their customers want, need, and expect from their products and services. Hear consolidates all customer insights into one intuitive platform, leveraging AI to analyze data at scale and deliver actionable insights. Key Features: * Interactive Insights Chat * Data Dashboard * Advanced Reporting * Risk & Alert Monitoring * Compliance Tracking * Agent Performance Evaluation * Seamless API Integration Hear integrates with any platform! Transform your customer experience and drive business growth with the power of Hear.

Feelingstream

Feelingstream

feelingstream.com

The Feelingstream toolkit is a platform that transcribes (with ASR models), classifies (with NLP models) and provides exciting visibility (with Business Intelligence tool). It can be used to discover new sales leads, detect conversations indicating customer churn but also bottlenecks in the processes or errors in customer service. Large companies lose a massive amount of money if they do not focus on existing customers. Feelingstream protects sensitive data by providing on-premises data security or even data masking and anonymising. The impact of using the Feelingstream tool for large organisations is getting more visibility but also skyrocketing the sales revenue. With the Feelingstream tool Contact Center teams see how well they serve their customers quality-wise, but in addition to that the product units are able to step closer to the customer. Closer to the customer means that the designed processes are visible, trackable and detectable - a great way to enhance the experience for customers and employees. This means more meaningful conversations and better retention rates for companies.

FeedNotch

FeedNotch

feednotch.com

FeedNotch is simple yet powerful tool that helps software owners and their teams to collect, organize, analyze and collaborate to build customer feedback driven products. Through a powerful widget you can collect users' insights, be bugs/issues, ideas or other feedback as they use you software. This helps use to immediately file these concerns without have to navigate to different domains and tools or even write long emails to your team. FeedNotch boundaries are endless and we still growing our team and building a better platform for our users to build meaningful software.

Echoes

Echoes

echoes.io

Echoes is the most interactive customer feedback insights platform, purpose-built as a text analytics and distribution/collaboration layer on top of CX data repositories like Qualtrics, Medallia, Salesforce and SurveyMonkey. For CX leaders, built by CX leaders. It's Voice of the Customer intelligence that drives CX, retention & innovation.

Dolphin AI

Dolphin AI

getdolphin.ai

Dolphin AI is a Customer Experience (CX) insights platform designed to streamline and enhance the way companies analyse qualitative customer feedback. By centralising feedback from various sources and using AI to turn this data into actionable insights, Dolphin AI empowers CX and Product Teams to prevent churn, build better products, and make customer-centric decisions with ease.

Hostcomm

Hostcomm

hostcomm.co.uk

Hostcomm is one of the first providers of hosted contact centre services in the UK. Established more than 14 years ago, its solution now offers comprehensive omnichannel capabilities with strong inbound and outbound AI functionality. It has over 500 customers. Its support and training centre, along with all its staff, are based in the UK. Its customers get a guarantee of telephone support with a technical expert at all stages of any enquiry. In 2018, its average hold time was only ten seconds, and ticket resolution length was one hour and fifteen minutes. Omnichannel Contact Centre Platform Highlights * AI Chat and Voice: Its chatbot has the intelligence to have natural language conversations. It delivers superior customer engagement, code-free setup, and deeper customization functionality. Able to handle FAQs, problem solving, negotiation, and sales, and installable on a website or any social media platform, it further offers an on-premise hosting option, PCI-DSS level security, intuitive in-window authentication, and a personality engine. The result is a virtual conversation solution able to exceed customer engagement expectations, no matter what the industry. * Hosted Predictive Dialler: Its predictive dialler solution delivers fewer hang-ups, increased rep efficiency, and higher call connect rates. It automates the dialing process with built-in additional intelligence designed to continuously learn, improve, and maximize talk time with the right leads. It also has an integrated voice bot able to work as a virtual agent and make unlimited numbers of calls simultaneously. * Complete Modularised Solution: Its platform includes IVR, SMS, live messaging, email, chatbot, and hosted dialler functionality, enabling customers to communicate in the way they feel most comfortable. It offers these features in one modularised but seamlessly connected, scalable solution, allowing you to choose the channels that best fit your needs and easily expand as your customer base grows.

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