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Konnect Insights is a comprehensive customer experience platform designed to streamline customer support and enhance marketing insights across multiple channels. It offers a unified interface for managing customer interactions via social media, email, live chat, and voice calls, providing a 360-degree view of customer interactions. The platform includes features such as social listening, analytics, and publishing tools, allowing businesses to monitor brand mentions, track sentiment, and compare performance against competitors.

Key features of Konnect Insights include advanced automation capabilities, AI-driven insights, and customizable dashboards for real-time performance metrics. It supports seamless integration with various tools like CRMs, contact centers, and collaboration platforms, enhancing operational efficiency and customer engagement. The platform also offers tools for evaluating customer satisfaction and agent performance, ensuring continuous improvement in customer experience.

Konnect Insights is designed to be scalable and adaptable, supporting businesses of all sizes with flexible data management options and robust security measures. It complies with major data protection regulations, ensuring secure handling of sensitive customer data. By integrating AI-powered automation and analytics, Konnect Insights helps businesses make informed decisions, improve customer satisfaction, and drive business growth through enhanced operational efficiency and strategic insights.

Konnect Insights is a unified customer experience management platform for your brand. It is an omni-channel product that combines Social Listening, Online Reputation, Social CRM, Social Analytics, Publishing, Survey, BI Tools, Crisis Management - that unifies customer care and marketing across all customer touch-points (social media, web, physical stores, chatbots, SMS, news, call center, messaging), for your brand Konnect Insights is a comprehensive platform that unifies data science, marketing, analytics, and customer experience to ensure a true imagery and projection of the brand. Being in the market for about half a decade, it is a trusted and go-to solution for over 500 leading brands from industries such as aviation, banking, financial services, food & beverage, fintech, IT, real estate, travel & tourism, FMCG, retail, e-commerce, media, marketing, etc. across APAC, LATAM, the Middle East, and North America. Built on principles of Big Data, AI, ML and NLP, with years of expertise and best practices, it caters to every industry yet allows the brand the flexibility to tune it to its own requirements, and to ensure their marketing and customer service efforts are top notch while also being able to leverage the power of big data.

Categories:

Business

Social Media Listening Tools

Website: konnectinsights.com

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Konnect Insights

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