Page 18 - Top Kimoby Alternatives

Table Duck

tableduck.com

Table Duck is a cloud-based platform to manage and automate customer conversations, all from one inbox. It allows businesses to provide customer support 24/7 and increase CSAT scores. Messaging channels like live chat, email and social messaging channels like Facebook Messenger come together in one place. A non-scripted, AI- driven chatbot provides natural, human-like interactions with customers. Pre-trained models allow easy implementation, within minutes. Supported languages are English, Spanish, French, German, Dutch and Swedish.

Futr

futr.ai

Futr is a chat-as-a-service platform that is supercharging customer service capabilities with auto, live, video & social chat - in any language and on any channel. With clients including a number of police forces, leading retailers and charities, Futr is helping smart organisations connect with their audiences through always on, always instant, always insightful chat services. Don't take our word for it. Try out the Futr platform for free with our one-month trial! - Instant Auto Chat deployment - Tracked usage & benchmarked ROI - Dedicated support with scheduled check-in's - End of trial business case review - No obligation - no credit card required

Cloodot

cloodot.com

Cloodot is an all-in-one omni channel customer experience management suite. Cloodot facilitates an efficient and consistent workflow to build reputation, engage, and nurture long term relation with customers through multiple digital platforms Manage chats and reviews from multiple Google my business listings, Facebook pages, WhatsApp numbers, Google business messages listings, Websites, SMS/Text numbers etc. through one easy to use dashboard. 1. Better online reputation Easily collect, showcase & respond to more reviews. 2. Easy Omni presence Bring all chats to an easy-to-use multi agent inbox. Direct chat option in Google search to get more enquiries easily. Distribute and assign channels to one or more users, handover chats and reviews between users and departments in a second. Multiple agents can collaborate and manage channels like WhatsApp, Google messages etc. which is not possible using original native apps. 3. Fast and quality engagement Cut down first & average response times to just seconds from hours. Custom template replies, reminders, tags, tasks, notes etc. 4. Automatic CSAT measurement Automatic CSAT survey on every chat channel to measure quality of engagement. 5. Re-engagement campaigns Generate more revenue from existing customers by sending bulk messages about offers and programs periodically. 6. Workload reduction Automated review replies & Agent-Bot collaborative chat management workflow reduces manpower involvement by 50 - 80%. Makes customer engagement extremely easy for CS agents. 7. Easy supervision Real-time performance monitoring and reporting brings more accountability. Agents become more productive, ultimately resulting in faster & quality experience for customers. 8. Cost reduction Replaces 1/2 a dozen different paid tools. Increases efficiency & reduces overall expenses. 9. Safe access No need to provide CS agents any access to native platforms. Agents won't be distracted by other social media activities. 10. Superior support Dedicated account manager On-Call support No cost staff training No setup cost

Botco.ai

botco.ai

Botco.ai is a HIPAA-compliant platform enabling meaningful and intelligent conversations between providers and consumers. Botco.ai is a fully-automated, AI-powered marketing chat solution that can be implemented at scale. The company offers industry-leading authoring, webchat, and AI machine-learning capabilities to quickly and effectively convert more customers. Botco.ai’s Integrated Analytics Dashboard provides a comprehensive view of chat campaigns across multiple channels such as web and Facebook Messenger. The API-based interface can be used to transfer leads, transcripts, and data into enterprise sales and marketing automation products like Salesforce, Hubspot, Adobe Marketing Cloud, and Zoho. For more information, visit Botco.ai.

Hoory Conversations

hoory.com

Hoory is an AI-powered customer support assistant that helps your business automate customer communications and provide 24/7 support with zero delays, turning every interaction into a perfect customer experience. Powered by conversational AI, machine learning and natural language processing, Hoory goes beyond automation. It understands customer intent, provides relevant answers and enhances customer loyalty, all while saving time and reducing business costs. And in addition to its advanced AI capabilities, Hoory doubles up as a shared inbox, giving your agents a seamless way to communicate with customers. Key Features ● Inbox Take charge of all your customer communications through this complete management system where you can - carry out and keep track of all customer interactions - have your agents take over conversations from your AI assistant - access your customers’ conversation histories and other data (including contact information, location and other identifiers) - filter conversations by tags, query status, assignees, location, etc. - analyze users’ browsing and activity history to better understand their journey - organize conversations by adding tags and notes - mark priority conversations with a star to better identify your select users ● Training Train your AI assistant to provide accurate and efficient support to your customers - identify common customer queries and teach Hoory to provide instant responses for each question - make conversations more interactive and purposeful by adding buttons, links and images - add personalization to each interaction by having Hoory use customers’ name, reference their location, etc. ● Team Collaboration Invite team members to utilize your AI assistant together and support customers collaboratively. Manage individual permissions and assign specific tasks to the right experts. ● Customizable Widget Style Hoory to match your brand identity by naming your widget, choosing one of the many avatar options and setting up the right color scheme. ● Speech Recognition Give your customers more communication options by having your AI assistant effortlessly convert speech to text and vice versa. Upcoming features ● People Access your entire customer base in the People app with advanced search to view and manage all interactions with end-users. ● Multilingual Support Working in a multilingual market? Provide customer support in 100+ languages by training Hoory in multiple languages at once, while creating a single dialogue. ● Forms Collect more customer information and get more out of your AI assistant by using conversations to trigger the right data collection forms. ● Entities Provide higher personalization by creating custom entities and enabling your AI assistant to recognize these entities (e.g. country, email, phone number, account number, etc.) in customer queries, and take conditional actions based on those. ● Dialogues Have your assistant carry out multi-step conversations and create engaging dialogues with your customers.

Botgate AI

botgate.ai

Botgate AI is an AI-powered Conversational Marketing, Sales & Messaging Platform that helps businesses to interact more with their potential clients. Our secure cloud-based platform leverages best-in-class AI and machine learning tools to generate the most efficient conversations. We assist businesses to grow faster with Lead Capturing & Qualifying conversation flows. Botgate AI provides continuous interaction with your potential clients by enhancing the Lead Generation process and speeding up the sales cycle.

Groopit

groopit.co

Outsmart competitors with crowdsolving. Simplify how employees share and use competitive intelligence to build competitive advantage. Sharing has never been easier. Employees share intel from Teams, Slack, Salesforce, a web browser, mobile app, or wherever they work. With just three taps and less than a minute, they’ll share high-quality, quantitative competitive intel, making it easy to stay on top of competitors. Using intel is lightning-fast. Groopit aggregates and delivers actionable insights in data feeds and views. Everyone involved has access to the most up-to-date, real-time insights to inform their own choices, making it possible for every employee to sharpen the competitive edge. Integrating intel into existing enterprise systems is easy with Groopit's data access API. Seamlessly add intel to Tableau, PowerBI, Salesforce, or existing CI dashboards. Groopit ensures that you can leverage intel in all the systems decisions are made.

URVA

urva.co

The URVA Sales Force Tracker is a mobile-friendly sales tool which brings your entire sales team on the same page. Sales teams interface with new leads to generate business and existing customers to upsell and grow business relationships further. While this may happen regularly or irregularly, there is rarely visibility on the whats happening without a tool that connects the team on the ground to the leaders in the HQ. URVA enables the bridging of this very gap. The sales personnel on the go, have a nifty app with them, which allows them to record all customer interactions in seconds, and that too with geotagging for visibility. In return managers get to view what's happening and guide their teams about new products & services as well as set targets & plans for the week/month without having to talk to every team member. Finally, at a leadership level, all these interactions are available for consumption in bit sized dashboards & scheduled reports. All the capabilities of URVA Sales work everywhere from the phone to the big screen and everything in between. URVA Sales is trusted by some of the leading Banks, Telecoms & Pharmaceutical companies in the world.

Messente

messente.com

The world of global business messaging is full of different business solutions and platforms: SMS, WhatsApp, Viber, and many others. We advise companies on which types of messages to use in different situations and how to navigate this complexity. We have built a full suite of free high-performance tools and API's, helping you to make the best use of the selected platforms. Messente is part of the Mobi Solutions Group, and our core team has been working with enterprise-level global messaging solutions since 2001.

Aritic

aritic.com

Boost your sales process by streamlining your entire sales funnel within Aritic CRM. Know which prospect has the highest conversion value. Manage your contacts based on their sales stage, behavior, and buying intent. Distribute and divide tasks automatically and monitor the entire process until a deal is won or lost. Aritic platform is an unified automation platform. It includes marketing automation, communication automation, sales pipeline CRM application, service desk application and business automation stack designed for B2B businesses. At present there are more than 1800+ business globally, using DataAegis Software Pvt. Ltd. products; which is the parent company of Aritic. Few of the notable customers include- Wunderman, Abbott, BTCC, Dunlop, Manipal Global, Pearson, Paradise Property, Snaplogy, Citrix, Moovely, Avisolve, Magnum, and a couple of Fortune 500 companies.

6sense

6sense.com

Reinvent the way your company creates, manages, & converts pipeline to revenue. Our ABM software reveals revenue insights that leads to high-quality pipeline, eliminating guesswork & empowering your revenue team with the data and visibility it needs.

Octane AI

octaneai.com

AI That Grows Your Ecommerce Business Over 3,000 Shopify merchants use Octane AI to power AI Quiz Funnels and AI Insights. Half a billion in revenue generated and counting.

Tatango

tatango.com

Since 2007, nonprofits and political campaigns have used Tatango's best-in-class software to create meaningful text message conversations with donors, resulting in hundreds of millions of dollars being fundraised. Made to serve the needs of high-volume senders, Tatango's easy-to-use technology ensures that every client has the features and functionality to fully realize the power of text messaging within their organization and maximize their fundraising results.

Track.co

track.co

Increase your company's revenue: manage Customer Experience Monitor your customer perception through surveys. Get reports with different insights and carry out real-time negotiations. Count on experts prepared to help you raise your company's CX level, build customer loyalty and increase your revenue.

Recart

recart.com

Using Recart, e-commerce businesses can grow their SMS and Messenger lists 20x faster and cheaper. Send personalized, conversational messages at every stage of the customer journey: abandoned cart, receipts, shipping notifications, product recommendations, and one-off promotions with almost 100% open and 30%+ engagement rates. Be part of those 150,000 e-commerce brands that saw 20x average return on their investment.

Reviewshake

reviewshake.com

Reviewshake is the best-in-class reputation management solution that is geared towards small and medium businesses and resellers. Our solution is hyper-focused on online reviews and offers benefits in four areas: managing reviews across 120+ sites, generating new reviews by asking customers for them, showcasing reviews to boost social proof and trust, as well as analyzing reviews and conducting competitive benchmarking.

Atolia

atolia.com

Kickstart successful teamwork quickly and easily from a single digital workplace. Communicate easily through video calls & instant messaging. Manage your projects and complete them faster. Share and sync your calendars with your colleagues. Share and co-edit your documents in real time. All of these in one single platform. Even if it’s super easy to use & implement (no download, no complicated setup), we have a lovely support team ready to help you. Cherry on top, Atolia is 10X cheaper than subscribing to Slack + Asana + Dropbox + Zoom (still great tools ;))

Workstorm

workstorm.com

Workstorm is the enterprise collaboration platform that gives teams the efficiency they need to do more work in less time. Built by professionals for professionals, the companys fully integrated, customizable collaboration platform combines workflow efficiency with data security. The platform combines all forms of communication including: messaging, email, video conferencing, calendar, screen sharing, and file sharing, to name a few.

Pay Compliment

paycompliment.com

Pay Compliment is a platform for customers, peers and managers to give direct feedback to the people and organisations they interact with so that customer service levels and employee performance are maintained at the highest possible levels in real time, all of the time. Pay Compliment helps people and organisations reach peak performance and customer service, by providing customers, peers & managers with a platform to give and receive direct feedback.

SatisMeter

satismeter.com

SatisMeter is a powerful customer feedback tool that helps you keep an eye on customer satisfaction, monitor your product performance, and answer all the questions standing between you and business growth. Utilize different survey templates (NPS, CSAT, CES) to measure satisfaction across multiple touchpoints within the customer journey, or create customized micro surveys to adjust pricing, look at product-market fit, and more. Easily create a survey, set up an event trigger, or target the audience based on their attributes. Then, set a recurring schedule, and review your feedback. Send out surveys from just about anywhere (public website, web app, email, public link, mobile SDK). And achieve anything with your feedback through a range of integrations (Intercom, Slack, Zapier, API, and more). Save time by installing via one-click Segment integration, downloading premade HTML email templates, and running surveys that can automatically switch to a user's language. Unlike many other products on the market, SatisMeter's pricing is based on your success—the number of responses rather than survey displays. SatisMeter plans are feature all-inclusive with unlimited projects, users, and surveys. Best of all, top-tier support services and easy setup make it a favorite of the world's most customer-oriented SaaS companies. So don’t wait—start collecting better customer feedback today.

Delighted

delighted.com

Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn.

XEBO.ai

xebo.ai

Experience a new era in AI-Powered Management with XEBO.Ai. XEBO.Ai is dedicated to reshaping customer engagement and harnessing AI's power for a holistic experience. Embrace innovation and dive into growth! XEBO.ai, AI-powered Experience Management solution that provides best-in-class solutions for Customer Experience, Employee Experience and Digital Research. XEBO.Ai’s award-winning Experience Management platform is a market leader in helping businesses listen, analyze, and make informed decisions. With a belief in turning data into action, XEBO.Ai helps businesses collect feedback from all channels to drive tremendous success. XEBO.Ai has helped businesses across the globe scale their customer experience, employee experience, and conduct in-depth market research. With innovative solutions such as video feedback and AI-powered surveys and analysis, XEBO.Ai provides access to micro insights, thus elevating the experiences customers have. Founded in 2018, XEBO.Ai has spent over 6 years working with the industries that impact our everyday lives. From the retail sector to government and healthcare, XEBO.Ai has been on a mission to bring connection and empathy to the forefront of business.

VirtlX

virtlx.com

VirtlX is an affordable, scalable, cloud-based SaaS solution designed to assist businesses of all sizes in: - understanding customer sentiment, - conducting market research, - assessing employee performance utilising 360°, peer & appraisal reviews, - employee engagement, wellbeing & satisfaction, - assessing managers - enabling companies to stay proactive with compliance and training.

userwell

userwell.com

Userwell helps you gain insights into what your customers really want. Make the right product decisions by gathering and prioritizing user feedback and innovate through customer-centricity. Build the product that your users want & love in 3 Easy Steps: - Gather Insights: Capture your users' feedback and turn it into actionable data. Tired of clicking around? Don’t worry - It's all in one place! - Analyse & Prioritize: It can happen that your company's ideas and your customer’s needs go in different directions. Understand what your users want - together with your team! - Implement Feedback: It’s always good to follow your instincts, especially when you can back them up with validated data - among all stakeholders!

Upzelo

upzelo.com

It's the only loyalty app you need. Points programs, VIP levels, and referral incentives foster trust and reward your customers for their engagement. Upzelo helps subscription businesses reduce churn and increase retention, through real-time data, customised offers and better customer feedback. With its sophisticated flow builder, Upzelo empowers subscription businesses to create cancellation experiences and retention offers, which make customers want to stay subscribed.

TruRating

trurating.com

TruRating is a revolutionary solution that quickly connects businesses to the once silent majority. It ties customer feedback to transaction and basket data by gathering ratings at the point of payment. The power of one question generates industry- leading response rates (88% in-store, 59% online) giving merchants real-time access to actionable insights tied to financial performance.

Everywhere

beeverywhere.io

Everywhere captures and analyzes customer feedback from your user session data, support tickets, survey responses, product reviews and other customer conversations. With this data, its platform uses Machine Learning to model key business outcomes like customer churn, shopping cart abandonment, and more.

Suggest Feature

suggestfeature.com

Suggest Feature is a user feedback management platform designed to help you understand what your users truly want. The tool simplifies feedback-based product development by enabling you to collect feature requests, bug reports, and other valuable insights directly from your users. With Suggest Feature, users can stay informed about the product's direction through a transparent roadmap and keep up with the latest updates via a detailed changelog. By keeping your users actively involved throughout the product development lifecycle, it ensures that your product evolves in a way that aligns with user needs and expectations. Features: * Feedback Management: Collect feature requests, bug reports, and general feedback from your users. * Custom Domains: Use your own domain for a personalized experience. * SSO and Social Logins: Supports Single Sign-On (SSO) and various social login providers. * Product Roadmap: Share your product's roadmap with your users to keep them informed about upcoming features and updates. * User Voting: Allow users to upvote features and requests to prioritize development. * Cloud-managed & Self-hosted Options: Choose between a cloud-managed solution or a self-hosted setup.

Revisior

revisior.com

Revisior is the best CFM (Customer Feedback Management) system for working with feedback and NPS, building a complete business process for customer retention and return. Revisior is a comprehensive feedback and NPS (Net Promoter Score) system. It provides detailed analytics of the service in numbers, graphs, and dashboards for a complete understanding of the situation and its prompt solution. Revisior forms a positive brand reputation by improving the quality of service. It helps businesses identify and solve customer problems quickly, responding fast to reviews from different communication channels (QR, Viber, SMS, Email, API, GMB call center). Revisior has successful cases of feedback collection and NPS integration for more than 1000 SMB and enterprise clients. With the help of Revisior, market leaders such as "Union group" ("Zolotyi Vik", "Sribniy Vik", "Zolota Kraina"), "Epicenter", "Intertop", "TAS Life", "IPay", "New Products", "Global Spirits", "Luxoptika", "Watsons", "Ukrposhta", "Puzata Khata", La Famiglia group, "Burger King", and others have benefited. Revisior has a comprehensive service assessment system developed from scratch, incorporating various communication channels with the client (QR, Viber, SMS, email, call center, GMB). It also offers an API for integration with various CRM and service desk systems. Uniqueness: * Revisior knows how to integrate its system into existing business processes. It offers API integration and connection to existing communication channels. * It simplifies the processing and analyzing of feedback, presenting the situation on the service in clear graphs and diagrams. It shows what customers like and what they don't, identifying pain points and growth factors for the company. * Revisior is not just a service provider, but a service partner, helping not only in the process of collecting but also in processing feedback and developing the company.

RateIt

rateitapp.com

RateIt by Zipline is on a mission to make it easy to track in-the-moment customer feedback. It is passionate about making every customer experience truly awesome. That’s why it is building the world’s easiest and most impactful in-the-moment customer experience management platform. RateIt is the Asia-Pacific market leader in tracking in-the-moment private feedback to allow organizations to have CX at the center of their decision-making. It couples great technology with a high-touch customer success model to help identify and deliver experience improvement opportunities and optimize customer-centric growth. RateIt works with amazing brands like Adidas, IKEA, Coles, Calvin Klein, 7 Eleven, and Fullerton Healthcare to help them understand what their customers think and feel across millions of interactions that happen each day. RateIt is a product from Zipline, the experience company creating awesome human interactions.