Feedier
feedier.com
Feedier stands as a Customer Intelligence platform that empowers you to fully understand your customers, helping your business to transform better and faster. Feedier is designed to help every team in your company take action to optimize retention, satisfaction and the overall customer experience. The platform comes with several key benefits: - Real-time feedback centralization: Collect the whole of your customer feedback, in different ways and through different sources on a single platform. - Accurate irritant detection: Proactively identify emerging issues so you can take swift corrective action. - Enrich customer data: Leverage the synergy between your business and feedback data to get a complete micro and macro perspective on customer satisfaction. - NLP-Powered Text Data Analysis (Natural Language Processing): harness the power of AI and NLP trained on your data, to gain an in-depth understanding of your customers’ trends, feelings and needs. - Intuitive data analysis: Track all your KPIs through intuitive, scalable and shareable reports, enabling you to easily interpret the data and take collective data-driven decisions. - Seamless integration with business tools: Connect data end-to-end to foster rapid problem-solving and continuous improvement. Adopt a clear and effective strategy to transform faster by harnessing the power of Feedier. Give voice to your customers, understand their needs, expectations and motivations.
ReviewTrackers
reviewtrackers.com
ReviewTrackers is the award-winning customer feedback software that helps businesses transform the customer experience. The platform collects review data from 100+ review sites to surface customer insights that enable brands to listen, comprehend and make data-driven decisions about what their customers truly need or want.
PropFuel
propfuel.com
PropFuel is a SaaS platform helping associations turn broadcast communications into conversations. These conversations capture the Voice of the Member, identify individual needs and streamline one-on-one engagement.
Groopit
groopit.co
Outsmart competitors with crowdsolving. Simplify how employees share and use competitive intelligence to build competitive advantage. Sharing has never been easier. Employees share intel from Teams, Slack, Salesforce, a web browser, mobile app, or wherever they work. With just three taps and less than a minute, they’ll share high-quality, quantitative competitive intel, making it easy to stay on top of competitors. Using intel is lightning-fast. Groopit aggregates and delivers actionable insights in data feeds and views. Everyone involved has access to the most up-to-date, real-time insights to inform their own choices, making it possible for every employee to sharpen the competitive edge. Integrating intel into existing enterprise systems is easy with Groopit's data access API. Seamlessly add intel to Tableau, PowerBI, Salesforce, or existing CI dashboards. Groopit ensures that you can leverage intel in all the systems decisions are made.
Kendis
kendis.io
Kendis is a Digital Program Board used to Plan and Manage Agile Release Trains, Releases and Portfolio. Providing organisations with perfect and instant visualisation during their Program or Solution Increment. Kendis integrates with JIRA and offers real-time 2-way sync. Kendis Board can be used for; P.I Planning (SAFe), Distributed Teams Planning, Dependency Tracking, Release Management, Solution Train (SAFe), Portfolio Management
SharpCloud UK
sharpcloud.com
Reduce Decision Gaps. Eliminate Decision Waste. Whitespaces you can't see in your data costs leaders like you, and your companies, money, time, effort, and reputation. But it doesn't have to. Create a shared understanding. See interdependencies. Filter out the noise and make informed decisions, all in one place.
Thrv
thrv.com
thrv.com ("thrive") thrv is an equity valuation creation platform for private equity CEOs and corporate executives. We provide Jobs-to-be-Done software, services, and training for your product, marketing, and sales teams in order to accelerate your growth, increase valuation multiples, and generate superior equity returns. Your customers aren't buying your products; they are hiring them to get a job done. This is the foundational Jobs-to-be-Done insight popularized by Harvard Business School's Clay Christensen. We use your customer's job-to-be-done to identify unmet needs, analyze your competition, optimize your marketing messages, and improve your lead scoring for your existing product. And we develop a growth strategy for your roadmap and new product development that will accelerate your growth and create equity value faster and with less risk.
Leiga
leiga.com
Leiga is an intelligent project management solution powered by artificial intelligence. It aims to enhance team communication and collaboration by automating tasks, updating projects, and assisting in decision-making. Leiga learns how individuals and teams work, integrates seamlessly into productivity workflows, and provides crucial project information. It offers customizable workflows to fit unique team needs and ensures efficient project management processes.
Frictionless
frictionlesshq.com
Frictionless is a platform of tools, courses and resources to create smarter strategies for growth. Build Personas using AI, analyze competitors, build your brand voice and more.
Relate
relate.space
Relate is an emerging technology to improve the way we work with knowledge as an individual and as a team. The platform is based on cognitive sciences, learning theories, social interactions, and years of conceptualization to provide a better fit with how we think and collaborate. Founded in 2010 in Sherbrooke, Québec, our vision is simple: fully exploit human cognition will allow society to reach new heights.
Oboard OKR
oboard.io
Oboard is run by people who deeply appreciate the OKR framework and build the best OKR software for its implementation and adoption. Our mission — is to integrate OKRs into the everyday work environment and let you enjoy their benefits without any drawbacks.
Q4
q4inc.com
Q4 Inc. is the first IR Ops Platform with the world’s largest set of proprietary investor data, purpose-built to remove obstacles between public companies and their investors. Q4 gives investor relations leaders and their teams the tools to attract, manage, and understand investors — all in one place. The AI-enabled Q4 IR Ops Platform boasts a simple yet powerful IR website management system, frictionless events software, a robust analytics engine, a streamlined investor CRM, and shareholder intelligence with enhanced metrics to elevate investor targeting strategies. Q4 delivers the data, insights, and workflows that give IR teams the power to focus on what really matters: strategy, relationships, and driving premium valuations for their companies. The company is a trusted partner to more than 2,600 public companies globally, including many of the most respected brands in the world, and maintains an award winning culture where team members grow and thrive.
ViewPoint
viewpointfeedback.com
Transform your organisation with real-time feedback using ViewPoint's innovative Touchscreen feedback technology. Our unique smiley face surveys attract, engage, and encourage users to share their feedback, resulting in higher accuracy and response rates. Ask your people about their experiences in your spaces and turn their genuine thoughts and feelings into actionable insights. ViewPoint's unique smiley faces capture insightful and accurate feedback at the point of experience, helping international organisations like Amazon, Microsoft, P&G, Aldi, NHS, and Network Rail improve service quality significantly. Our interactive feedback technology engages consumers, patients, employees, and other stakeholders to understand their satisfaction or dissatisfaction. Using the leading ViewPoint CX platform, we leverage powerful software and various data capture methods, such as kiosks, tablets, online surveys, and SMS surveys, to collect feedback. We then transform this feedback into actionable analysis that drives business strategy and service improvement. Established in 2001, ViewPoint is renowned for excellent customer service, ensuring loyal customers year after year. Headquartered in the UK, we have regional offices in Australia, Dubai, New Zealand, and the US. Experience the Pulse feedback kiosk, a stylish device that uncovers the 'why' behind a single rating, using follow-up questions to gain deeper insights into the experience. The ViewPoint Pulse is flexible, available as a floor-standing, counter-top, or wall-mounted solution, and combines functionality with aesthetics. Capture feedback effortlessly and achieve extraordinary results with ViewPoint.
Touchwork
touchwork.com
Touchwork is a leader in customer experience (CX) solutions and services that help organizations capture, analyze, and act on information in real-time – anytime, anywhere. Touchwork’s solutions put the right information in the right hands at the right time. In doing so, organizations can monitor and achieve first class customer service levels, enhance the customer experience, reduce costs and liability, generate revenue and gain a competitive advantage.
Talkadot
talkadot.com
Talkadot is the premier platform designed to help professional speakers enhance their presentations, engage their audiences, and grow their careers. Its innovative tools make it easy to collect audience feedback, gain valuable insights, and generate leads, all in one place. Whether you're delivering keynote speeches, conducting training sessions, or hosting virtual events, Talkadot is the essential tool for audience engagement. What Makes Talkadot Unique? Unlike other platforms, Talkadot provides unlimited feedback tools for free with its Lite plan, making professional-grade features accessible to everyone. Its Pro and Elite plans offer advanced analytics, branding options, and enhanced lead generation capabilities, all at competitive pricing. It focuses solely on professional speakers, ensuring its features are tailored to meet unique needs. Key Features: * Audience Surveys: Capture real-time feedback to refine your presentations. * Engagement Analytics: Measure audience reactions and identify areas for improvement. * Lead Generation: Collect contact information seamlessly to grow your network. * Event Integration: Optimize your live or virtual events with tools that make engagement simple. Talkadot is ideal for: * Professional Speakers: Take your presentations to the next level. * Trainers and Educators: Create impactful learning experiences. * Event Organizers: Add value for speakers and attendees alike. Why Choose Talkadot? Talkadot is built for speakers by someone who understands the industry. Its mission is to empower you to deliver exceptional presentations, connect deeply with your audience, and achieve measurable results. It provides the flexibility to start for free and scale with your needs."
Tagado
tagado.com
Meet the ultimate AI text analytics platform, powered by machine learning (ML) and natural language processing (NLP) models that will democratize customer feedback increasing customer satisfaction and retention. Automatically tag, classify, and monitor your customer feedback in real-time so that you’ll stop guessing and start knowing.
Perspective
getperspective.ai
Gather Human Feedback with AI Perspective AI allows you to conduct quality AI-mediated conversations with customers and teammates to get their invaluable input Perspective AI is a Software-as-a-Service (SaaS) platform designed to revolutionize the way businesses and individuals gather, analyze, and utilize feedback. It serves as an advanced replacement for traditional surveys and augments in-person meetings, aiming to capture high-quality feedback and transform it into actionable insights across various aspects of business and life. KEY FEATURES: - Conversation-like Feedback at Scale: Perspective AI combines the depth and fidelity of personal conversations with the scalability of surveys. It addresses the limitations of traditional surveys, which often lack depth due to their rigid format. - AI-Driven Interviews: Perspective AI uses artificial intelligence to conduct adaptive interviews, asking follow-up questions and probing deeper based on responses, mimicking a skilled human interviewer. - Rapid Setup: Creating a new Perspective takes only about 3 minutes, involving answering 3-5 questions. This quick setup allows for efficient deployment of feedback-gathering campaigns. Continuous Learning: The AI improves its domain understanding rapidly, learning from one interview to the next. This ensures increasingly relevant and insightful interactions over time. - Comprehensive Feedback Gathering: It can be used to understand market problems, customer experiences, and gather insights on a large scale (e.g., interviewing 500 people) while complementing smaller in-person meetings. Interactive Analysis: Users can 'chat' with the collected interviews, allowing for deeper exploration and understanding of the gathered insights. - Actionable Deliverables: Perspective AI can transform gathered insights into various actionable formats such as shareable insights, reports, specifications, and task lists, tailored to the user's needs and industry. - Collaborative Insight Sharing: The platform facilitates the creation of 'shareable insights' that help establish a shared understanding among team members or stakeholders. - Versatile Applications: Suitable for various industries and use cases where frequent feedback is crucial, including product development, customer experience (CX), experience management (XM), and as an alternative to certain management consulting services. - Human-AI Collaboration: The platform presents itself on behalf of a real human, combining the efficiency of AI with a personal touch. HOW IT WORKS: - A user (the "seeker") inputs their question or topic of interest. - Perspective AI asks the seeker a few questions to establish the main question, objectives, and context. This process takes about 3 minutes. - Using this information, an AI assistant conducts interviews with the target audience. - The AI adapts its questions based on responses, ensuring thorough and relevant feedback. - The system learns and improves its understanding of the domain with each interview. - After collecting interviews, users can interact with the data by 'chatting' with the interviews to gain deeper insights. - Users can request Perspective AI to generate various deliverables based on the gathered insights, such as: Shareable insight summaries, Detailed reports, Product requirement documents (PRDs), User stories, Task or ticket lists, Design specifications, Other domain-specific outputs - These deliverables can be used to establish a shared understanding among team members, inform decision-making processes, and drive action across various business functions.
moinAI
moin.ai
MoinAI is the self-learning AI chatbot solution for digital customer communication for companies. No matter if marketing, sales, or customer service—moinAI is the automation solution that helps to react quickly and efficiently to customer requests around the clock. Depending on the use case, this results in benefits such as increased customer satisfaction, more automated leads, an increased conversion rate, and a reduction in support volume. Numerous companies from various industries have already optimized their customer communication with moinAI. These include Dräger, Geberit, Velux, and Abus. The bandwidth of use cases ranges from first-level support to marketing campaigns to e-commerce strategies and many more. However, one thing is true for each of the above-mentioned use cases: the impressive KPIs resulting from automation. What makes moinAI so special is its ability to learn on its own. The so-called self-learning works by means of several AI principles and ensures that moinAI is a self-runner in the truest sense of the word. Once the AI chatbot has been trained by it and implemented at the respective company, no further and costly training sessions on the part of the company are required. In addition, the language understanding is Natural Language Processing-based (NLP-based), which means that the AI does not understand user queries based on keywords but instead identifies semantic relationships, allowing it to understand long and complicated sentences. Through NLP and AI, moinAI therefore understands even complex messages and learns independently with each user conversation. Thus, moinAI offers a system that grows with the needs and requirements of the company. By the way, moinAI is a product of knowhere GmbH. Knowhere is a company from Hamburg, Germany, founded in 2015 and specialized in the implementation of intelligent chatbots for websites and messenger apps.
Mesma
mesma.co.uk
Mesma works with education providers, employment support providers, regulators and accreditation bodies to streamline their quality assurance processes giving them the space to invest time and energy in doing what matters most for the people who matter most to them.
Hoick
hoick.io
Hoick's mission is to unlock experience potential for everyone! Hoick empowers businesses to listen to customer and employee feedback, understand and analyze what they hear, and take action to improve and design new experiences. It helps organizations capture and act on customer, market, brand, product, and employee insights, all in one place. Its products and services also include Borrow our Brain, a strategy practice that helps businesses understand, envision, and articulate data as a strategy. By leveraging data as a powerful business strategy, organizations can unlock their full potential and drive success in today’s landscape. When you work with it, you’ll work alongside some of the most seasoned and consumer-obsessed strategists to unlock modern solutions to your biggest business challenges. Founded in 2020 with HQ in Dubai, Hoick is currently serving customers in the UAE, Qatar, Saudi Arabia, and Cyprus.
Hear
hear.ai
Hear Contact Center Intelligence Platform empowers businesses to effortlessly unlock the value of their conversation data. With Hear, organizations can centralize customer feedback from calls, surveys, emails, chats, tickets, and more to gain a clear understanding of what their customers want, need, and expect from their products and services. Hear consolidates all customer insights into one intuitive platform, leveraging AI to analyze data at scale and deliver actionable insights. Key Features: * Interactive Insights Chat * Data Dashboard * Advanced Reporting * Risk & Alert Monitoring * Compliance Tracking * Agent Performance Evaluation * Seamless API Integration Hear integrates with any platform! Transform your customer experience and drive business growth with the power of Hear.
Feelingstream
feelingstream.com
The Feelingstream toolkit is a platform that transcribes (with ASR models), classifies (with NLP models) and provides exciting visibility (with Business Intelligence tool). It can be used to discover new sales leads, detect conversations indicating customer churn but also bottlenecks in the processes or errors in customer service. Large companies lose a massive amount of money if they do not focus on existing customers. Feelingstream protects sensitive data by providing on-premises data security or even data masking and anonymising. The impact of using the Feelingstream tool for large organisations is getting more visibility but also skyrocketing the sales revenue. With the Feelingstream tool Contact Center teams see how well they serve their customers quality-wise, but in addition to that the product units are able to step closer to the customer. Closer to the customer means that the designed processes are visible, trackable and detectable - a great way to enhance the experience for customers and employees. This means more meaningful conversations and better retention rates for companies.
Communiti Labs
communitilabs.com
Communiti Labs is re-defining the landscape of community engagement through better data-driven decision making. Whether it's analyzing customer feedback, community sentiment, or unstructured data, it empowers teams to leverage insights and guide strategy. It’s so important to build and maintain trust with communities and customers. It facilitates a community-centric approach to engagement by freeing up bandwidth for teams, allowing them to improve planning, communication, and follow-up. Not only does it bring efficiency to data-driven decision making, but it also helps you lead with transparency and accountability. Unleash the speed of AI-powered analysis to automate tasks and save time on projects big and small. It can help analyze data from both in-person engagement activities to digital feedback and online surveys, and it helps you do it FAST!
Luminoso
luminoso.com
Luminoso Technologies, Inc. - born out of the MIT Media Lab – offers the only cloud-based Natural Language Understanding platform for text analytics – supporting natively 15 languages. The Luminoso platform allows organizations to drive better business outcomes by analyzing feedback, sentiments, and unintended biases of the broadest set of constituencies to glean insights within the Voice of the Customer, the Voice of the Employee, and the Voice of your Industry. With Luminoso, organizations can understand the essential stories that drive their businesses. Powered by advanced machine learning, its platform goes beyond surface-level understanding by understanding language as well as a human down to the sutble nuances. It uncovers hidden patterns, sentiments, and biases, empowering organizations to make data-driven decisions with confidence.
Gravite
gravite.io
Step into a new era of operational excellence. Deep dive into your clients problematics, empower your team with strong customers insights - Collect automatically customers conversations across your current tools stack - Focus your analysis on specific customer segments, data sources, time frame & more... - Visualize the topics that matter the most for your customers and prospects Gravite is an artificial intelligence solution that transforms the management of your qualitative data (call recordings, support tickets, emails, CRM, etc.) into a strategic tool. By utilizing our AI modules, you can gain valuable insights to improve your customer service and maximize your ROI. For example, you can: - Identify user pain points over time, enabling proactive interventions to enhance customer satisfaction; - Understand the objectives of your prospects, helping you tailor your sales approaches and increase conversion rates; - Detect and resolve operational issues quickly, optimizing internal processes and reducing costs... With Gravite, turn your data into actionable insights and witness a significant improvement in your performance and profitability.
Adoreboard
adoreboard.com
Amazon, P&G and Allstate use Adoreboard to predict the next best action to improve retention and bottom line using Emotion AI. As a Qualtrics partner we help you elevate human experiences for better satisfaction and loyalty. Adoreboard enables you to: * Reduce manual analysis by up to 90% * Know what to prioritise for maximum ROI * Create executive-ready ‘actionable’ insight reports in a click Improve experience metrics, such as eNPS, NPS and CSAT, by quantifying human emotion for better decision making.
Commerce.AI
commerce.ai
Commerce.AI was founded with the mission to automate decisions and workflows using latest AI technology and to make humans 10x efficient. Commerce.AI helps activate unstructured customer experience data. Its technology extracts attributes, intents, marketing opportunities, and other insights from voice, chat, text, and video data. Its unique strength is that it has hundreds of pre-built integrations and machine learning models to pull such data from public and internal sources such as eCommerce product reviews, contact centers, chats, videos, etc. All extracted insights can be visualized using its dashboard or pushed to other BI tools to enhance customer experience by analyzing and understanding consumer wishlists, use cases, and purchase reasons. Its models can be further trained to extract advanced intelligence for contact centers, marketing, merchandising, and product development.
Product Signals
productsignals.com
Product Signals is a collaborative product backlog platform designed to help teams achieve and maintain product-market fit. The tool facilitates seamless communication and organization of product feedback, enabling teams to effectively prioritize and manage their product development process. Product Signals's core features: * Collaborative Feedback Backlog: Allows teams from Customer Success and Sales to contribute insights, ensuring that all voices are heard. * Fast and Easy Search: Quickly filter, sort, and segment feedback without sifting through outdated data. * Data-Driven Insights: Automatically sync customer data from platforms like Salesforce and HubSpot to quantify feedback with custom weight scores. * Transparency: Communicate the status of product backlog items to stakeholders efficiently, reducing the need for lengthy discussions. * Flexible Notifications and Permissions: Customize notification settings and user permissions to align with team workflows.
Zelta
zelta.ai
Built for Product and Marketing teams, Zelta is an AI feedback hub which allows you to find your customers most painful problems without digging through thousands of calls Zelta helps product teams in B2B SaaS companies prioritize their roadmap with confidence and maximize the value of each decision. It uses generative AI to communicate insights on top customer pain points found in a company’s most valuable asset—qualitative sources of customer feedback such as sales call transcripts, support tickets, and user surveys.
Cotalker
cotalker.com
We unleash the potential of companies, their assets and people, with the fluidity, efficiency and intelligence provided by our SaaS platform & suite of digital products for workflow management. Interconnectable flows, automatable and adaptable to the processes and evolution of the business, in products that range from the total coverage of digital solutions for work flows in the field, to the back office, integrating a panoramic control, because, we understood that those who do not see the full picture will only make incomplete decisions. We create markets with purpose. We envision being the digital front of all operations
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