Gupshup
gupshup.io
Gupshup is a suite of AI-powered tools focused on enhancing customer engagement through conversation automation. It comprises a variety of tools for creating and managing automated chatbots for diverse customer interactions. These tools are designed to automate various aspects of customer engagement including acquisition, marketing, commerce, and support, all aimed at maximizing customer lifetime value and minimizing service costs. Key features cover Conversation Cloud, an advanced solution for customer experience management, and ACE LLM, offering generative AI capabilities. Gupshup also provides tools for multichannel messaging, including pre-approved WhatsApp templates, facilitating real-time, two-way conversations with customers. Alongside chatbot tools, Gupshup offers a Campaign Manager, Bot Studio, Agent Assist, and domain-specific AI models for business conversations. These features cater to personalizing customer dialogues and securing user data. As an omnichannel solution, Gupshup also supports integrations with various channels like WhatsApp, SMS, Google's Business Messaging, and more. The platform can be used across various industries such as BFSI, Retail, Healthcare and more.
Oct8ne
oct8ne.com
Oct8ne is the only visual chat (livechat, chatbot & Messaging) with integrated catalog to show and recommend products in real-time to your customers. Offer 24/7 personalized assistance through human agents or chatbot through your social channels as well as on your e-shop. Integration with chatGPT for a more humanized experienced with our chatbot.
Dixa
dixa.com
Dixa enables companies to deliver customer service as it is meant to be. Dixa helps customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives teams one unified view of all conversations, customers the convenience of reaching out on their preferred channel, and leaders the insights to continuously improve the service experience. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a highly-personalized service experience that scales as your business grows. Teams and their customers benefit from greater satisfaction while automation helps increase service efficiency and effectiveness, which ultimately delivers real business value. Dixa's dedicated customer success team ensures you are up and running quickly and partners with you on your journey to achieving what Dixa calls Customer Friendship. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, Hello Print, and Wistia. Learn more by visiting dixa.com. With customer recognition features, Dixa makes it possible to know your customers the second they reach out. Dixa does this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support. Flexible pricing and global scalability allow you to only pay for what you need and scale up or down without additional costs or effort. All conversation types (phone, email, chat, Facebook Messenger, Instagram, Twitter, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing. Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software. Built for inbound call centers, multichannel contact centers, and small businesses across the world, Dixa provides agents with the tools to deliver exceptional customer service resulting in stronger bonds between brands and customers.
iAdvize
iadvize.com
iAdvize is the leading conversational platform powered by Generative AI for E-Commerce. iAdvize, the leading conversational platform, enables more than 2,000 e-commerce brands to deploy an immersive customer experience at scale powered by Trusted Generative AI, fostering conversation via messaging throughout the customer journey. Providing a comprehensive solution for pre-sales and customer support, iAdvize has one mission—to connect brands and their customers through meaningful conversations. Major brands like Samsung, Nespresso, OtterBox, Hyundai, and Decathlon have deployed the platform to increase their online revenue, reduce their operational costs, and build customer loyalty and engagement. Established in 2010, iAdvize has 230 employees located across Boston, Paris, Düsseldorf, and Nantes (HQ).
Kore.AI
kore.ai
Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human assisted and to build generative AI enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, Middle East, Japan, South Korea, and Europe.
Marvin
heymarvin.com
Hi, hello, so nice to meet you. We're Marvin, a qualitative data analysis platform & research repository designed that helps you centralize all customer knowledge & design user-centric products. Powered by advanced AI, we automate the tedious parts of research so you’re free to organize, analyze, uncover and share rich user insights. Visit heyMarvin.com to book a demo and see the new features our customers are calling “super-impressive — a HUGE shift in the UX research field.”
Curious Thing
curiousthing.io
Curious Thing is a leading provider of voice AI assistants for business. Powered by our proprietary conversational AI technology and OpenAI's ChatGPT, our voice AI assistants are designed to automate inbound calls and outbound customer engagement across any stage of the customer journey. We help businesses grow revenue, boost operational efficiency and enrich their digital customer experience journey without requiring large investments or additional headcount. Our multilingual voice AI assistants have successfully automated millions of business-customer conversations for SMBs and enterprises across a range of industries, including financial services, healthcare, insurance, eCommerce and more. Curious Thing is the only Voice AI technology that supports rapid deployment across multiple use cases - payment support, enquiry handling, appointment booking, FAQ handling, lead qualification, and more.
LivePerson
liveperson.com
LivePerson is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. We call this virtuous cycle the Conversational Flywheel, and it’s at the core of everything we do.
LumenVox
lumenvox.com
LumenVox is a leading provider of carrier-grade speech technology for organizations around the world. As part of Capacity, LumenVox transforms customer experiences with AI-driven speech recognition and voice authentication technology. LumenVox’s DNA is grounded in 20 years of voice technology and delivers the most comprehensive, cost-effective, and flexible speech offering. The company’s deep history in speech and voice technology enables companies to build voice experiences that not only understand what is being said, but also identify who is saying it. LumenVox is the only provider to give companies the flexibility and control they require to easily integrate applications in any environment – on-premise, multi-cloud or a hybrid model. In comparison to other speech providers, LumenVox can typically decrease the total cost of ownership (TCO) by as much as 35 percent. In addition, LumenVox can deploy new language models in an average of 60 days or less, where most providers require six months or more. ASR with Transcription is the cornerstone of the LumenVox software portfolio. LumenVox’s speech and voice software stack operates on a foundation of artificial intelligence and deep machine learning to deliver high performing future-proof speech technology. Powered by end-to-end deep neural networks, LumenVox’s ASR engine accelerates the ability to add new languages and dialects to serve a more diverse base of users. In conjunction with ASR, LumenVox offers Text-to-Speech (TTS) software to verbalize written text. This allows companies to turn chatbots into voicebots. Through LumenVox’s state-of-the-art toolset, companies can perform tuning and transcription–including parameter, grammar and version-upgrade testing–for any speech recognition application. The toolset helps customers avoid expensive, time-consuming professional services every time they need to augment their speech-enabled application. Customers who are on legacy ASRs can benefit from the toolset by having the ability to easily migrate their grammars and confidence values over to the LumenVox ASR.
Exly
exlyapp.com
Exly is a codeless all-in-one SaaS platform to build and grow your business from scratch. Not only can you organize recorded courses but also live classes, and webinars and send the links via WhatsApp. You can record & manage your courses and list them on your selling page of the website created with Exly. It even offers the option of organizing one-to-one consultations for offering personalized services. Now do more for less with Exly's gamut of services that include: One-to-one Consultations, recorded and live courses, webinars and workshops Automated email drip campaigns and reminders Customised wesbite builders Seamless Payment Gateway with custom payment links Discount codes, brand/affiliate partnerships, and early bird offers Super rich analytics
VOCALLS
vocalls.ai
Automate any customer interaction. VOCALLS is an enterprise conversational AI platform that automates both online and offline customer interactions for elevated CX that saves money and increases revenue. Our AI solutions are designed to efficiently manage both inbound and outbound repetitive customer interactions so agents can focus on more complex tasks. AI can work around the clock to quickly process customer queries through voice, chat, and email. * Voicebot: Increase outbound and inbound calling. * Chatbot: Engage more customers. * Emailbot: Reallocate time spent reading and assigning emails. * LiveTranslate: Translate live so agents can help every customer. Our experts work closely with clients to design a solution that fits their needs and current tech stack, including IVR, CRMs, telephony, and CCaaS. We offer continuous support to ensure optimal performance.
Hyro
hyro.ai
Hyro is connecting the world, thousands of AI-powered conversations at a time. As the #1 Adaptive Communications company, we’re turning complex data into simple dialogue with natural language automation and computational linguistics. Enterprises across the U.S., including Baptist Health, Mercy Health and Rent.com, trust Hyro to replace their rigid, intent-based chatbots and IVR systems with adaptive conversational experiences that are simple, fast and scalable. Our vision is to automate digital interactions in any conversational setting, 24/7, so that companies can communicate easily, convert more, and collect actionable customer insights along the way.
Teneo Developers
developers.teneo.ai
Teneo, the SaaS Platform for Conversational AI, is a Development and Runtime Environment for productive teams. Find some shortcuts below: * Voice Bot & Contact center * Multi-Language Bot * Instant Messenger Bot * Bot Performance & Improvements * Collaboration & Prototyping * IT/HR & Shared Service Bot
Dashworks
dashworks.ai
Dashworks is an AI productivity platform that helps companies make their information accessible and actionable for every employee. Its Dash AI knowledge assistant instantly answers work-related questions, generates relevant content, finds documents, messages, tasks, and more. In addition to its web interface, Dash AI also has a robust Slack integration. It can be added to company Slack channels where it can auto-respond to frequently asked questions. Dashworks currently integrates with 20+ applications across a company's tech stack.
Pypestream
pypestream.com
Pypestream is a self-service automation platform that transforms how businesses engage and empower their customers. Founded in 2015 with the belief that customers deserve better, our digital platform provides exceptional customer service on any channel, anytime. We cater to clients across multiple industries, primarily enterprises in the Fortune 500, who are dedicated to delivering positive customer experiences. Pypestream serves midsize to large companies in a variety of industries, such as insurance, healthcare, travel, telecommunications, streaming, financial services, and eCommerce, who are committed to delivering exceptional customer experiences.
HelpDocs
helpdocs.io
HelpDocs makes beautiful, easy to use support pages for product-focused teams. Knowledge bases that're easy to maintain, always relevant, and look great. It is solving customer support at scale with self-serve options that customers actually want to use. Better for your customers, and with a reduction in support volume, better for your bank balance too.
Knowlarity
knowlarity.com
Knowlarity is the largest provider of cloud based communications solutions to businesses in Southeast Asia and Middle Eastern markets. Knowlarity is headquartered in Singapore and was founded in 2009. Knowlarity pioneered a unique cloud communication technology for Asian and Middle eastern markets in 2009 and today has more than 15,000 paying businesses customers in these markets. It helps the business grow their revenue faster with its proprietary customer communication technology platform SuperReceptionist. In last 7 years, the company has grown from scratch to a global venture with 300+ employees, 1,000 partners and 8 offices in India, Southeast Asia and Middle East. Known for its innovation and process excellence, Knowlarity has received various awards such as the Amazon Excellence Award, Silicon India start-up of the year, Nasscom Emerge 50. The company has raised capital from global investors like Delta Partners, Sequoia Capital and Mayfield fund and is trusted by global companies including Google, Amazon, Uber, Practo, Ola, Zomato, Swiggy, Deliveroo, Yzer among others.
Mav
hiremav.com
Mav is the first AI-powered SMS assistant for growth-minded sales reps. Automate the back-and-forth with your leads and customers via text message. Whether it’s scheduling meetings, qualifying prospects, or following up with leads, Mav is on it. Hire Mav, scale your business.
Arcanum
arcanum.ai
Arcanum is committed to helping companies 10X their capacity and get relief from repetitive tasks with the help of back-office AI assistants Arcos and Archie. With a focus on business value, they are passionate about making integrating AI technology into small and medium-sized businesses easy, secure and accessible. Founded in 2016, Arcanum is based in Wellington, New Zealand.
Moveo.AI
moveo.ai
Moveo.AI is what conversational AI was meant to be… Our enterprise-grade platform, driven by generative AI and proprietary Large Language Models (LLMs), revolutionizes customer experiences through self-improving conversational AI agents. Our mission is to demystify AI, making it accessible and simple to use, empowering enterprises to leverage their data, scale their operations and elevate customer experiences. Collaborating with enterprises globally, such as Viva, Kaizen Gaming, Edenred, and Allianz, Moveo.AI has established a solid presence in the USA, Greece, and Brazil. With a global reach spanning over 20 languages, our platform currently caters to a user base exceeding 2 million monthly active users.
Alltius
alltius.ai
Alltius is a GenAI platform which effortlessly powers enterprise applications, websites and contact centres. With Alltius, you can create skillful, secure and accurate AI assistants that can 2X sales & reduce support costs by 50% in weeks. Modern digital sales and support journeys are broken. Despite high investments to improve them, customers still wait a long time to resolve their queries by support agents whereas buyers face irrelevant pitches by sales agents. Alltius transforms sales, support and customer interactions with AI assistants that help sales agents sell more, support agents close tickets & customers find information they need. Alltius’ customers saw 2X increase in sales, 1.9X in self-serve ticket deflection and 5X in ticket resolution time within weeks of implementation. Alltius is powering largest organizations in insurance, financial services, SaaS, consulting and more. Alltius distinguishes itself from DIY projects, traditional chatbot and other AI tools with it’s comprehensive features & capabilities: * Versatility in terms of options to create AI assistants Knowledge Sources: Alltius integrates with a wide range of sources including APIs, URLs, documents, tickets, videos, structured databases, images, charts, and more. Skills: It is capable of performing diverse tasks such as answering queries, creating sales pitches, data comparison, writing to databases, ticket creation, labelling, and drafting emails. Channels: AI chatbots can be deployed in various channels including APIs, widgets, Slack, and others. * Time to Value : Alltius delivers ROI within weeks with ability to Create and coach AI assistants in minutes, test and go-live in a day Get customer insights, product improvement recommendations & more from day 1 Auto-update your FAQs And more. * Accuracy: Use Gen AI assistants that are hallucination free with our advanced segmentation and knowledge technologies. * Cost Efficiency: Deploy AI assistants at 1/10th cost of DIY projects with efficient caching, self hosted solutions and non-LLM workflows. * Scalability: Operate at enterprise scale volumes with comfortably managing over 100k queries daily. * Security: An extremely secure platform with SOC2 Type 2 and ISO certified solutions, with optional private cloud for ultimate data protection. Along with the platform, alltius’ expert team with AI experts from CMU, BCG, Google, Meta and more work alongside you to reach your Gen AI goals. Assist every lead or customer; instantly, easily with alltius.
Heyday AI
app.heyday.ai
Heyday is a next-generation live chat solution that combines the power of artificial and human intelligence to deliver the ultimate customer experience by enabling highly personalized customer conversations. Our Conversational AI acts both as a first-line, self-serve customer concierge that helps customers help themselves, and as a nifty virtual assistant that helps boost customer service agents’ efficiency. Heyday’s intuitive agent hub is available on any device, so you can delight customers whether you’re at your desk or on the go. With Heyday you can: * Automate answers to first-line customer service queries, qualify customers and automatically triage more complex questions to escalate them to the right agent * Collaborate with a unified team inbox to deliver a superior customer experience * Create shopping carts on the fly directly inside the chat, thanks to powerful e-commerce integrations * Gather valuable customer insights to enrich your CRM * Create templates or leverage AI-recommended quick replies to boost your efficiency and save time * Retarget customers on a highly personalized level with order tracking notifications, product upsells, customer satisfaction surveys, etc. * Customize your agent notifications so you never miss a beat * And more! Heyday is ushering in a new era of live chat. Download today to give your customer service team AI superpowers.
Zowie
getzowie.com
Zowie enables companies that sell online to deflect tickets using powerful automation technology, care for customers with omnichannel inbox and sell more using enhanced customer context. Zowie can act as your standalone customer service system or enhance your current tools like Zendesk, Intercom, Gorgias, and many others with automation technology. * Free analysis of your automation potential | Know what you’re buying! * Free omnichannel inbox | Get savings on tech. * Tons of integration | Connect with Shopify, Magento, Klaviyo, Zapier and take your automation to the next level. Use Zowie and… 1. Deflect up to 60% of repetitive questions in 4 weeks and cut resolution times by 67%. 2. Care – enables agents to resolve complex cases and increase CSAT by 12%. 3. Sell – detect buying intent and convert up to 40% more clients.
Upsy Shopping
upsyshopping.com
Upsy Shopping Helper is an AI tool for webshop owners looking to increase sales and keep customers happy. * Upsy's smart search feature is optimized for mobile users to help visitors find the right product quickly with images. * AI product recommendations feature encourages customers to buy more, increasing the value of each sale. * Daily deals and new arrivals promotions speed up inventory turnover and encourage customers to explore your store. * Smart FAQs free up your customer service team and reduce basket abandonment. * Upsy's survey feature collects valuable customer feedback to help you optimize your business
VideoPeel
videopeel.com
Video Survey Solution for Employee Engagement, Customer Feedback, and Customer Support. Start collecting videos from employees, customers, & candidates in less than 5 minutes. VideoPeel is the premier remote video capturing platform for businesses to capture, respond to, analyze, and share videos from their customers. VideoPeel helps businesses 10X their amount of user-generated video content, so they can drive 20% plus conversions, traffic, satisfaction, and consumer insights.
Hubtype
hubtype.com
Hubtype is paving the way towards a new era of communication in which brands communicate with their customers in a frictionless, meaningful and inspiring way. Hubtype empowers companies to embrace simple, meaningful and customer centric conversations at scale through conversational apps; a new technology that goes beyond chatbots and combines the best of graphical interfaces (like websites and mobile apps) that provide great UX and the best of messaging apps (such as WhatsApp, FB Messenger, etc) or webchat.
Rapid7
rapid7.com
Accelerate cloud transformation with practitioner-first cybersecurity solutions. Level up SecOps capabilities with MDR, XDR, SIEM, threat intel, and VM. Confidently act to prevent breaches with a leading MDR partner. Organizations around the globe rely on Rapid7 technology, services, and research to securely advance. The visibility, analytics, and automation delivered through our Insight cloud simplifies the complex and helps security teams reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks.
AppEQ
appeq.ai
AppEQ.ai empowers Customer Success, Sales and Business Development teams in B2B organizations with a composable digital workspace. Seamlessly integrating real-time, contextual insights from multiple enterprise applications as an in-app widget, it eliminates app-switching, enabling faster, data-driven decisions. AppEQ automates workflows and adapts to evolving organizational needs. By increasing data accessibility by 5x, companies can boost productivity, streamline customer interactions, and drive revenue retention and growth through a unified, flexible workspace tailored to their unique needs.
TimeShark.ai
timeshark.ai
Calling a restaurant should be a seamless experience, not a hassle. That’s why it created TimeShark.ai — to make every call feel personal, efficient, and enjoyable. It is transforming how restaurants connect with their customers, using AI to create a streamlined and satisfying interaction. With easy setup in under 30 minutes, TimeShark.ai’s virtual assistant ensures customers always receive a warm, personalized experience. Never miss an opportunity to engage and elevate service with TimeShark.ai. TimeShark.ai is an AI-powered receptionist and and customer service solution for businesses. The AI model is trained on various businesses and services, allowing it to answer customer questions live in real-time on the phone, eliminating the need for overseas call centers with poorly trained agents.
ScalePX
scalepx.com
ScalePX is an AI-powered platform redefining customer support for e-commerce and retail, enhancing every interaction across the product journey. Built to scale effortlessly, our AI-driven tools help you engage, support, and optimize customer experiences like never before. * Clue AI: Provide instant, accurate, and product-aware answers to customer questions on your online channel, 24/7. Clue AI identifies the product a customer is viewing and offers real-time support, transitioning only complex questions to support agents for efficient resolution. * QuickPage: Replace traditional product manuals with interactive, QR-accessible product pages. It empowers customers to access product manuals, AI support, FAQs, and upsell recommendations directly from their devices. * Help Center: Deliver on-demand, self-service support with a dynamic knowledge base. Customers can easily find product guides, tutorials, and answers to frequently asked questions, and AI support, reducing support inquiries and improving satisfaction. * Analytics Engine: Unlock powerful insights with AI-driven analytics that monitor customer interactions, identify trends, and highlight opportunities for improvement. The Analytics Engine provides a comprehensive view of support performance, helping you optimize customer engagement across channels. Founded to drive innovation in customer experience, ScalePX is committed to helping businesses create exceptional, scalable support systems that keep customers engaged and informed every step of the way.
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