Atlas là công cụ hỗ trợ khách hàng tích hợp, giúp cải thiện phản hồi và phân tích nhu cầu khách hàng qua thông tin tập trung và nhiều kênh giao tiếp.
Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across your customers’ journey into a single location so you can give faster, more effective responses and can analyze and learn from your customers’ holistic needs. Here's a glimpse of how you can 10X your customer support using Atlas:
- Customer Timeline: View a customer's entire journey in a single, easy to follow, chronological timeline.
- Session Recording: A video is worth a thousand words. Let your customers show you rather than tell you with session recording.
- Chatbot: Guide your customers through their journey by creating helpful and engaging chatbot workflows for any experience.
- Help Center: Cut your workload in half by giving your customers answers to their most common questions through a self-serve help center.
- Omnichannel: Chat, Email, SMS, Whatsapp, Slack: Talk to your customers where they already are from one simple, unified interface.
- Reports: Track the quality of your customer support through easy to read charts sent directly to your inbox.
- Keyboard First: Take any action and navigate throughout the app with just a few keystrokes.
Tuyên bố miễn trừ trách nhiệm: WebCatalog không liên kết, hợp tác, được ủy quyền, chứng thực bởi hoặc có bất kỳ mối liên hệ chính thức nào với Atlas. Tất cả tên sản phẩm, logo và thương hiệu là tài sản của các chủ sở hữu tương ứng.
