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A lot of teams are hesitant to adopt AI customer service bots due to their inauthenticity in replies, hallucination, etc. As a result, they're not able to leverage the speed of LLM's to reduce their customer turnaround time. So instead of replying to the customer directly, Hivinq drafts responses for the customer support team using it's knowledge about the product. If the drafted answers are inaccurate, team members can let it know and it will observe the thread to learn and correct itself.
Penafian: WebCatalog tidak berafiliasi, berkaitan, diberi kuasa, disokong oleh atau dalam apa-apa cara berkaitan secara rasmi dengan Hivinq. Semua nama produk, logo dan jenama adalah milik pemilik masing-masing.
