Robotic Process Automation (RPA) software leverages bots to automate routine tasks typically carried out by a company’s employees within software applications. These solutions aim to save time and reduce the need for human intervention in repetitive, time-consuming, and tedious tasks. RPA tools offer development environments that allow users to create workflows, which bots follow to carry out automated processes. These environments are typically codeless and feature drag-and-drop interfaces, making them user-friendly enough for non-developers to design and implement workflows. Alternatively, many RPA platforms enable users to record human actions within a software tool, which can then be converted into automated workflows. The bots execute these workflows either with or without human oversight. Many RPA solutions integrate elements of artificial intelligence or cognitive technologies, such as computer vision for training bots in virtual settings or machine learning to enhance bot decision-making. Additionally, RPA products often include analytics capabilities and a central management platform for monitoring and controlling the bots across an organization. RPA can be applied to virtually any area where manual processes exist, with common use cases in finance, operations, sales, and supply chain management.
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