Repair shop software is a specialized tool designed to help repair shops streamline their business operations and automate repair and service workflows. These products manage key tasks such as service ticketing, inventory management, on-site appointments, technician scheduling, customer relations, and estimating and invoicing. Although primarily used by repair shops that focus on electronics repair (such as phones and computers), this software can benefit any general repair business. Users can also track labor and financial data to evaluate business performance over time. For electronics repair shops, these products often include additional features or integrations that allow technicians to access device information and complete repairs on devices they are authorized to service. Some repair shop software may integrate with field service management platforms or provide native dispatching features for managing technicians who travel for repairs. Common integrations also include retail POS systems and CRM software to support sales and marketing efforts. However, most repair shop software includes built-in customer databases and communication tools to keep customers informed about the status of their service tickets.
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