Process mining tools analyze event logs to understand how employees execute business and IT processes. These solutions provide visibility into current workflows, highlighting inefficiencies, gaps, or vulnerabilities. By identifying these issues, process mining tools enable users to make data-driven improvements. They offer conformance checking to ensure processes are followed correctly and can alert users when steps are missed or skipped, even pinpointing the exact employee responsible. With the help of machine learning, some process mining tools can also offer proactive, actionable insights to guide data-driven decisions and drive process improvements. Process mining software helps operations professionals understand how business processes are actually performed, not just how they are intended to be. By gaining insights into the performance of employees or IT systems, IT project managers and operations teams can optimize and automate workflows. For organizations using business process management software, process mining can offer deeper insights into the performance of pre-existing workflows. Additionally, it can highlight opportunities for process automation, particularly when paired with robotic process automation (RPA) tools. While some process mining solutions focus exclusively on this area, others include process mining as part of a broader platform offering.
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