Page 3 - Top Zendesk Alternatives

Chative

chative.io

Chative.IO is an omni-channel messaging platform, empowered by AI. We enable businesses to sell directly through social channels with the assistance of AI and automation. Why you should use Chative.IO? - Chative has a turn-key AI customer service solution that adapts to any business, running within clicks! - Unlimited channels & messages for free, plus the pricing is completely transparent and startup-friendly. It comes with a free mobile app too! - Free plan for small businesses with available in-app support. - Chative offers award-winning UI & UX that combines the art of condensing information with effortless navigation! - We have been a pioneering force in AI, chatbot, and messaging automation for the past 6 years. What does Chative.IO do for you? - Unify all conversations, customers, orders, and product catalogues to accelerate growth through happier customers. - Access complete customer context, order history, and activity details, empowering tailored support for loyalty and repeat purchases. - Enable direct sales via everyday messaging apps, converting visitors into potential customers. - Ensure timely, personalized customer service and increase productivity thanks to AI and automation.

LiveChat

livechat.com

LiveChat is a complete customer service platform with online chat and web analytics capabilities. It’s designed specifically to provide amazing customer service and fuel sales. This all-in-one customer service platform is used by over 38,000 customers in 150 countries. It stands out with its simple and intuitive design, making it easy for both support agents and customers to use it right off the bat. LiveChat allows you to customize communication with customers to meet and exceed their expectations. It focuses on providing seamless service with powerful features that support customer service teams. It can be used on mobile devices, so you can be sure you never lose any leads, even when you’re on the go. Mobile chat can also work in the background, so no matter what you do on your phone, the application will keep inviting prospective visitors and notify you about incoming chats. LiveChat’s chat widget is completely customizable, which makes it look and feel like a natural part of your website. One of the most powerful features in terms of gaining leads is automated greetings, which allow you to offer visitors help before they even reach out to the support team. Automated chat invitations can also be customized based on a customer’s behavior, improving customers' overall experience with the brand. With LiveChat, customer support teams can run multiple chat sessions at the same time. Agents can use a sneak peek to see what customers are typing before they hit the “send” button and use canned responses, which help them to reduce the average handle time and delight customers. To make their service friendly and personalized, agents can use customer details displayed in the sidebar during the conversation. It gives much-needed insights into the most important data about a customer. Agents can tag every chat session, which allows them to later spot popular inquiries and improve their product or service. With LiveChat’s advanced reporting capabilities, support and sales teams can track their performance, spot improvements, boost productivity, and as a result, gain happy customers and enjoy more sales. LiveChat helps to manage customer messages, automate the workflow, and collaborate within teams. It supports chatbots, letting brands build and launch conversational chatbots without coding and stand out with customer service. It also offers a self-knowledge base for fast and effortless self-service. LiveChat provides 200+ powerful integrations that allow businesses to extend the value of their existing tools. It integrates seamlessly with popular CRM solutions, such as Hubspot and Pipedrive, ecommerce services like Shopify and BigCommerce, and messaging apps, such as WhatsApp and Facebook - allowing to synchronize customer data and keep communication in one place easily. It supports payment services, such as PayPal or Stripe, allowing customers to make orders and payments directly from the chat. It works with email services such as Mailchimp, helping to gather and nurture leads after a chat. There are many more integrations available supporting businesses in providing excellent customer service and boosting their sales. The LiveChat team is always ready to assist with anything 24/7/365. LiveChat’s Support Heroes provide the best customer service experience by quickly responding to questions, resolving issues, and providing solutions.

Sling

getsling.com

Sling is a scheduling, time tracking and communication software for companies where employees work in shifts. Sling incorporates scheduling, messaging, time tracking, task management and reporting functionalities and allows managers and employees alike to organize all aspects of their work on a single platform.

Legion

legion.co

Legion Technologies delivers the industry’s most innovative workforce management platform. It enables businesses to maximize labor efficiency and employee engagement simultaneously. The Legion WFM platform is intelligent, automated, and employee-centric. It’s proven to deliver 13x ROI through schedule optimization, reduced attrition, increased productivity, and increased operational efficiency. Legion delivers cutting-edge technology in an easy-to-use platform and mobile app that employees love. Improved Planning: -Strategic Insights -Labor Budgeting -Demand Forecasting Optimizing Execution: -Labor Optimization -Automated Scheduling -Time and Attendance Employee Empowerment: -Frontline Communications -Legion InstantPay -Employee Performance and Rewards

Appy Pie

appypie.com

One comprehensive platform with all the AI and no-code solutions to start, run and grow your business. Appy Pie has a bouquet of products and services that can help any business excel in a well-rounded manner leveraging the latest codeless technology for mobile apps, websites, chatbots, automation, design, knowledge base, help desk and much more.

ServiceNow

servicenow.com

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.

Paycor

paycor.com

Paycor empowers leaders to modernize every aspect of people management so they can focus on what really matters: building winning teams. The unified HCM solution ensures employee data is in one place, so you’ll never have to switch platforms, access multiple systems or re-key information. Automate tedious work, mitigate compliance risk, drive efficiencies, empower employees to control their own financial health and gain a deeper understanding of your business with robust analytics and insights.

Heymarket

heymarket.com

Heymarket is an exceptionally intuitive business text solution for secure and reliable texting between your employees and customers. Quickly and easily send personalized text messages at scale that get fast responses and keep customers engaged. Manage all your business SMS and text conversations in one place, including WhatsApp, Facebook and Instagram Messenger, Google's Business Messages and Apple Messages for Business. Users love Heymarket! Shared inboxes, scheduled texts, auto-replies, easy-to-use templates with custom fields, and drip campaigns are just a few of the features that make Heymarket a top choice for customer success, marketing, sales, and operations teams. Admins and IT Managers love that Heymarket is fast to implement, easy to manage, and serious about enterprise-grade security. Heymarket offers SAML-based Single Sign On (SAML SSO) and a SOC 2 Type 2, HIPAA, and TCPA-compliant platform.

Voiceflow

voiceflow.com

Voiceflow empowers ambitious teams to build impactful AI agents. Loved by designers and developers, Voiceflow helps teams work together to build, test, ship, measure and improve voice and chat experiences. Conversational AI product teams across the mid-market and Fortune 500 - from ClickUp and Instacart to JP Morgan Chase and The Home Depot - trust Voiceflow as their collaborative AI agent building platform. The intuitive agent builder canvas, knowledge base, and content management system are paired with an extensible developer toolkit for shipping advanced AI agents that can scale across the customer experience. More than 250,000 ambitious teams worldwide are building agents on Voiceflow today.

Zoho Shifts

zoho.com

Schedule faster.Plan ahead. Reclaim your time. Zoho Shifts is your dedicated shift scheduling tool. With its powerful, easy-to-use features, you can draft work schedules, track team hours, and communicate with employees from any device.

WATI

wati.io

Reimagining customer engagement, Wati is the leading conversational platform built on WhatsApp's Business API. Our easy-to-use software empowers 8,000+ businesses across 100+ countries to deliver personalized, real-time conversations at scale. With innovative AI solutions, we're transforming how companies communicate: * Shared inboxes allow seamless collaboration * Powerful automation boosts efficiency * Broadcast messaging engages customers * Intelligent chatbots provide instant support As a fast-growing global SaaS startup, we're passionate about using technology to build meaningful relationships between businesses and customers. Our talented, driven team is united by a vision to empower organizations and redefine connections through meaningful conversations.

Crisp

crisp.chat

Crisp is the ultimate all-in-one multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the customer-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, enhance customer help, and improve customer satisfaction, leading to a global increase in revenue. Get started for free today and join 400 000 businesses using Crisp at crisp.chat With an easy UX, companies can build a shared inbox for everyone within the company. Crisp is your one-stop for managing your multichannel customer support strategy. While using Crisp, you'll access the following: - Website chat widget - AI Chatbot software and scripted chatbot builder - Knowledge base software - Drip campaign software - CRM software - Live Translate (Talk like a native in your customers' language) - MagicType (See what your customers are typing in real-time) - Screen Sharing (With no additional plugin needed) - Multiple integrations (Slack, WordPress, Shopify, WooCommerce, Adobe Commerce, Zapier, Hubspot, Salesforce, Jira, Trello, ...) - many other features

Planday

planday.com

Planday is a workforce management platform that enables shift-based businesses of almost any size and vertical to manage their workforce all in one web-based system. Manage employee schedules, working hours, shift-swaps, vacation requests and payroll all in one place. Planday also has a fully integrated employee communication function, so managers can text or email employees quickly.

Botpress

botpress.com

Botpress is a generative AI platform for building ChatGPT chatbots, enabling users to create chatbots with an intuitive building experience, powered by the latest in LLMs and GPT by OpenAI. The platform offers an extensive range of features, including the GPT-Native Engine and Conversation Studio, which provides a next-generation chatbot editor. Besides, the platform comprises the Hub, which is the largest collection of integrations that users can use to integrate their chatbots with other tools and services. It also offers various resources, including documentation, video tutorials, SDK, and a community forum on Discord. Botpress Cloud is the platform's new feature that users can try out to build and deploy their chatbots faster, while its Visual Flow Editor offers an intuitive, visual flow editor that allows users to bring their users' conversations to life. The platform also provides various pre-built integrations and skills powered by the largest chatbot open-source community, enabling users to speed their building process.Users can leverage the platform's insights from Analytics, Misunderstood, and Sentiment Analysis to continuously improve their chatbot. Additionally, Botpress offers one-click deploy across all their channels to meet users where they are. Botpress is trusted by thousands of organizations and has built various templates, including Shopping Companion, Health Bot Template, Banking Support, IT Assistant, Telco Billing Advisor, Fitness Friend, HR Helper, and Language Tutor chatbots. Overall, Botpress offers various tools and features that make building and deploying chatbots faster and effortless.

ConnectWise Home

connectwise.com

Made for companies that sell, service, and support technology, ConnectWise PSA (formerly ConnectWise Manage) is the leading business management platform worldwide. Technology Solution Providers (TSPs) rely on ConnectWise PSA to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, ConnectWise PSA facilitates business-process automation, help desk management and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company's operations. ConnectWise PSA is the centralized hub that gives TSPs an end-to-end view and total control over their business. ConnectWise PSA also gives its users access to a powerful network of ideas, experts, and solutions. A veteran in the technology services industry, ConnectWise PSA has been the premier business management platform for technology companies for more than 15 years.

HotSchedules

hotschedules.com

HotSchedules is the restaurant and hospitality industry’s leading employee scheduling solution because it’s the fastest and easiest way to manage your schedule and communicate with your team. Team members love it because they can swap, pick-up, or release shifts in the mobile app with one click. Work-life balance is easily managed with automatic shift pick-ups when you want more hours, and time off requests for when you don’t. Calendar sync, notifications and messaging keep teams connected and up to date on schedule changes. Managers appreciate the time savings when building schedules and one-click approvals for shift changes. The labor forecasting and compliance management features help managers control costs and minimize compliance risk. And most importantly, staying connected with broadcast and one-to-one messaging makes for a happy and productive team culture. HotSchedules is part of a complete Workforce Management solution powered by the Fourth Intelligence platform. Additional modules include: Time & Attendance - Process payroll quickly and accurately with our integrated app for generating aggregated punch data while flagging exceptions for missing breaks, overtime, and more. Keep payroll compliant with special pay calculations for meals, breaks, and predictive scheduling. Additional savings are realized when adding the WebClock option for geofencing and overtime and missed clock-in alerts. LogBook - Based on the gold standard Manager’s Redbook, our digital LogBook eliminates the endless back and forth communications with consolidated shift notes, task lists, messages, and more. Communicate critical information between shifts and assign tasks right from your phone improving employee performance, and accountability. Labor Forecasting - Save money and improve experiences at the same time through smarter scheduling. Managers maintain higher accuracy between forecasted, scheduled, budgeted, and actual hours with our next-level forecasting solution. Earned Wage Access/On-Demand Pay – Fuego is an on-demand pay app exclusively available to HotSchedule users. One of the most requested benefits in 2023, employers who adopt EWA will not only help alleviate financial strain on low-income and non-tipped employees, but experience a 20-40% increase in retention, a decreased in dropped shifts, and can eliminate the use of paper checks—all at no additional cost. Reporting & Analytics - Our complete reporting and analytics solution reveals operational insights by consolidating scheduling, time and attendance, labor forecasting, and POS data in one place. Out-of-the-box dashboards reveal aggregated labor data for regional or corporate analysis while store-level reporting helps managers keep track of KPIs from shift-to-shift.

Front

front.com

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. They’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and they get the analytics and insights their business needs to optimize their customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay, rely on Front to deliver game-changing service that wins and retains customers for life.

Calamari

calamari.io

Calamari helps you in leave management and tracking attendance. It automates PTO calculation. Many ways to clock in/out. Integrated with Google Apps, Slack, Jira and Office 365

Missive

missiveapp.com

Missive was launched in 2015 from Quebec City, Canada. It is currently composed of 3 co-founders and 2 employees. Missive is an app that brings team inboxes and chat under a single roof. It was built with collaboration in mind to centralize your team's communication. Among its many features, Missive offers four key ones: - Team Inboxes. - Internal Team Chat. - Rules to automate workflows. - Integrations.

Nightbot

nightbot.tv

Nightbot is a chat bot for Twitch, YouTube, and Trovo that allows you to automate your live stream's chat with moderation and new features, allowing you to spend more time entertaining your viewers.

EngageBay

engagebay.com

EngageBay is world's #1 affordable all-in-one marketing, sales, and support CRM software supporting over 29500 growing companies around the world. EngageBay helps companies to acquire, engage, nurture web visitors and convert them to happy customers and grow their business 5x and more. EngageBay offers a slew of features including: - Simple and powerful All-in-One CRM - Easy to use marketing automation software - Email marketing - Free Live Chat Software - Powerful helpdesk software - Email Sequences - Landing Pages - Web Forms to capture online leads - 360 Degree Customer View across marketing, sales and support departments - Appointment Scheduling Software - Contact Management Software - Free CRM software and many more.

Hubstaff

hubstaff.com

Hubstaff is a cutting-edge workforce analytics software solution designed to enhance productivity across remote, hybrid, and in-house teams while ensuring a positive employee experience. Hubstaff integrates with over 30 apps so your business can run more efficiently. You can see how work happens with features like time tracking, screenshots, activity tracking, URL and app tracking, workforce analytics metrics, automatic payroll and invoicing, scheduling, GPS and location monitoring, and timesheets. Available for Mac, Windows, Linux, Chrome, iOS & Android. Our mission is to help everyone have their most productive day at work. This commitment means prioritizing peak performance without compromising a fulfilling work environment for everyone. Experience the transformative impact of Hubstaff on our organization's efficiency and success. Here's how Hubstaff has become an invaluable asset to our customer's businesses: - Boosted Productivity: Achieved a remarkable 5% increase in productivity by seamlessly automating PTO processes. - Strategic Resource Allocation: Hubstaff's implementation saved a headcount equivalent to 10 personnel, enhancing operational efficiency. - Business Wins and Improved Bottom Line: Instrumental in winning new business opportunities and significantly improving the financial bottom line. - Zero Downtime: Enjoy uninterrupted operations with zero downtime, ensuring a continuous and smooth workflow. - Efficient Payroll and HR Processes: Streamlined all payroll and HR processes, reducing administrative overhead and ensuring accuracy. - Cost Savings on Projects: Realized substantial savings ranging from 10% to 25% on various projects, enhancing overall profitability. - Enhanced Customer Value: Achieved a remarkable 30% increase in the value offered to customers, elevating service standards. - Task Optimization: A 25% cost savings achieved by eliminating wasted tasks and improving overall resource utilization. - Reduction in Hiring Costs: Reduce hiring costs by 25%, mitigating risks associated with bad hires and optimizing recruitment processes. - Employee Retention: Empowers top performers with the data they need for faster promotions, resulting in improved employee retention. Hubstaff has proven to be a pivotal tool in our customer's pursuit of excellence, driving tangible results across various business operations. Embrace the future of work with Hubstaff!

GetResponse

getresponse.com

GetResponse is a comprehensive email marketing platform that provides small businesses, solopreneurs, coaches, and marketers with powerful and affordable tools to grow their audience, engage with their subscribers, and turn subscribers into paying customers. With over 25 years of expertise, our customers choose GetResponse for our user-friendly solution, award-winning 24/7 customer support, and powerful tools that go beyond email marketing – with automation, list growth, and additional communication tools like webinars and live chats to help businesses build their personal brand, sell their products and services, and build a community. Need a more advanced platform? GetResponse MAX and MAX² are solutions for demanding users looking for advanced marketing features and reliable support.

Helpwise

helpwise.io

Retaining customers is as important as acquiring new ones. Loyal customers generate more revenue and bring you referrals at zero cost. Providing good customer service is an integral part of customer retention. With Helpwise, managing customer service is easy. 1. Setup your customer service center literally in minutes. 2. Communicate with customers across all channels and collaborate with your team. 3. Establish accountability with no more shared passwords. 4. Setup self-service and automation. 5. Get actionable insights on improving team productivity and customer satisfaction. Helpwise integrates with Email (think support@, sales@, careers@ etc.), Live Chat, Whatsapp, SMS, Social Media and more. Get started with Helpwise, a customer service solution that drives revenue for your business.

7shifts

7shifts.com

7shifts is an all-in-one restaurant team management platform that helps operators: 1) Make more profitable decisions. You'll get the insights you need to make the best team and operating decisions every day. Hit your labor targets with schedule enforcement, optimal labor tracking, and real-time reporting. 2) Improve operating efficiency. We'll help get your operations in order and cut down on easy-to-avoid mistakes. Proactively manage compliance, run payroll with ease, and track tasks with digital checklists. 3) Get time back. With all that improved efficiency, you'll have more free time to spend on creating great guest experiences. Easier scheduling, centralized communication, and automated tip calculations are at your fingertips. 4) Improve team retention. You'll gain access to the tools you need to help build strong teams. Keep a pulse on team engagement, sentiment, and satisfaction to reduce turnover by 13%. Here’s how your restaurant can benefit from 7shifts: - Save up to 4 hours per week creating and managing your staff schedules - Reduce time spent on scheduling by 80% - Save up to $250 per month in managers time - Reduce labor costs to save up to $3,000 annually - Reduce calls and texts from staff by 70% - Create schedules with 95% labor accuracy - Forecast your future sales with 95% accuracy - Save $1,000s per month in reduced labor costs from more efficient schedule - Save $1,000’s per month in early clock ins and labor overages It's never been easier to manage your team's work schedules, time clocking, team communication, labor compliance, payroll, tips and more, all from one single place. 7shifts can be found in restaurants of all sizes—from mom-and-pop shops to national chains like Bareburger, Highway 55, and Five Guys. Join the 1,500,000+ restaurant pros already using 7shifts to simplify their team management.

SiteGPT

sitegpt.ai

SitesGPT is a web-based site builder software that uses Artificial Intelligence to build websites. It takes less than 1-minute to get your own professional website absolutely FREE.

CustomGPT

customgpt.ai

Experience the Benefits of Personalized AI with CustomGPT: Get Unique Insights and Solutions with AI Trained On Your Content

Drift

drift.com

Drift®, the buyer experience and Conversational AI company, inspires businesses to create more engaging customer experiences, one conversation at a time. Its human-centric, AI-powered platform listens, understands, and learns from buyers to deliver personalized experiences and recommendations at every touchpoint. Drift is creating a world where AI works for humans to turn conversations into relationships. Drift helps thousands of customers across the globe translate conversational data and buyer behavior into deeper relationships, more pipeline, and more revenue. A pioneer in Conversational Marketing, the company was founded in 2015 to help remove friction from the B2B buying process. As buyer expectations continue to increase and AI becomes central to empowering meaningful customer journeys at scale, Drift is disrupting the category it created.

BirdEye

birdeye.com

Birdeye is the top-rated reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.

SimpleTexting

simpletexting.com

SimpleTexting is the easiest way to send messages to customers, employees, or anyone else you need to reach. Trusted by Fortune 500 companies and small businesses alike, its user-friendly platform lets your team take advantage of the power of SMS. Provide customer service, text message large groups at once, survey your employees, host sweepstakes, create automated drip campaigns, and more. Start and scale your SMS efforts with its flexible pricing plans designed for businesses of all sizes. You can even manage your campaigns on-the-go with its app for iOS and Android. Here are a few of the features its customers love: ** Have 1-on-1 Conversations • All incoming SMS messages are free! Empower your sales or support team with 2-way texting. • Organize your conversations by time-waiting or time-received. ** Get in Touch with Everybody at Once • Create and send mass text marketing campaigns. • Include images and other multimedia using MMS. • Send trackable links. ** Automate Your Marketing • Schedule all of your important texts ahead of time. • Create templates for frequently sent messages. • Create autoresponders to follow up with your subscribers. ** Grow and Manage Your Contact Lists • Create compliant web forms to gather contacts. • Segment your lists based on custom data. • Create unlimited keywords that users can text to subscribe to your messages. • Ask subscribers for new information using its Data Collection feature. ** See How Your Campaigns Are Doing • Use its analytics tool to see how your campaigns are performing in real time. • Visualize click-through rates, subscriber growth, and the number of messages sent.