Page 2 - Top Verint Alternatives

Fireflies.ai

fireflies.ai

Fireflies is an AI voice assistant that helps transcribe, summarize take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platforms in the world like Zoom, Google Meet, Webex, & Microsoft Teams along with business applications like Hubspot, Slack, Trello, Asana, Salesforce, and more. Record: Instantly record meetings across all major web-conferencing platforms. Invite Fireflies or have it automatically capture them. Transcribe: Fireflies can transcribe live meetings or audio files that you upload. Skim the transcripts & listen to the audio simultaneously. Summarize: AI Super Summaries provides you with detailed meeting overviews, outlines, meeting notes, keywords and action items. Quickly track and skim through an entire meeting in 5 minutes! Collaborate: Add comments & flag important moments on calls for teammates to easily review. Search: Review an hour long call in less than 5 minutes. Filter to action items, dates, metrics, and other important topics. Integrate: Your meeting notes, transcripts, and recordings are more valuable when they are automatically synced with tools and platforms you already use. Log meeting notes, transcripts, and recordings in your CRM & collaboration apps like Salesforce, Hubspot, Slack, Zapier, and lots more. Analyze: Conversation Intelligence generates insights around talk time, topic trends, sentiment, and much more. The conversation intelligence suite allows you to identify what’s working and what is not on calls. Insights help you coach your sales team to close more deals. They help your recruiters hire top talent faster by identifying trends across candidate interviews. Your entire organization can build better products by tuning into the voice of your customer. Discover what messaging works and what doesn’t from customer and team interactions.

ManyChat

manychat.com

Manychat is the #1 omnichannel platform for D2C brands, Retail stores, Non-profits, Restaurants, Real Estate companies in the world. Founded in 2016, Manychat powers over 1 billion conversations every year and is used in over 190 countries. Engage your customers instantly. Automate interactive conversations in Instagram Direct Messages, Facebook Messenger, WhatsApp and SMS to grow your brand. Whether you are looking to generate more leads, automating your campaigns, or improving customer satisfaction by increasing your SLA times, Manychat has all the tools to solve your business's marketing needs. This is what Chat Marketing is and what Manychat is.

Verizon

verizon.com

Verizon is an American wireless network operator that previously operated as a separate division of Verizon Communications under the name of Verizon Wireless.

FuseBase

nimbusweb.me

FuseBase (formerly Nimbus) is an AI-powered, all-in-one client collaboration tool designed to help professional services streamline workflow and deliver outstanding customer experiences with client portals. This platform empowers professional services with hundreds of advanced yet intuitive features for real-time collaboration, project and information management, and even content creation. Offer services under your brand and deliver exceptional, personalized customer experiences with white-labeled client portals that centralize communication, project progress tracking, and knowledge management. Use the innovative drag-and-drop document builder to craft interactive super-documents with any file formats and embeds from 2000+ supported integrations. Try Kanban boards, project tracking tools, real-time editing, and more features in FuseBase (formerly Nimbus) team workspaces for productive collaboration. Optimize daily operations with the advanced FuseBase (formerly Nimbus) AI assistant, automate tasks like content creation and translation, get insights to make data-driven decisions, and free time for scaling the business.

Homebase

joinhomebase.com

100,000+ small (but mighty) businesses use Homebase to manage their hourly teams, with employee scheduling, time clocks, and more.

BambooHR

bamboohr.com

BambooHR is an American technology company that provides human resources software as a service. Founded in 2008 by Ben Peterson and Ryan Sanders, the company is based in Lindon, Utah. BambooHR's services include an applicant tracking system and an employee benefits tracker. In 2019, Gadjo C Sevilla and Brian T. Horowitz wrote in PC Magazine that BambooHR is "pricier than competing products" and "lacking in benefits administration (BA) features compared to rival solutions" but its "solid feature set and user-friendly interface push it to the top of our list".

Apollo.io

apollo.io

Apollo is a data-first engagement platform that embeds intelligence within your workflows to help you execute, analyze, and improve on your growth strategy.

Spike

spikenow.com

Spike solves teams' and individuals' communication chaos by bringing together email, team chat, collaborative docs, and meetings, into one feed. Spike for Personal Use: Get a better email experience with Spike's conversational email app that turns your emails into chat. It's like having a supercharged messaging platform that prioritizes your most important messages, so you can focus on the most important things. Use your existing email and enjoy a clutter-free email experience. Spike for Teams: Communication clarity for teams! Spike offers a comprehensive productivity suite for teams. It combines team chat, email, video meetings, AI tools, and collaborative documents into a unified feed. Communicate and collaborate effortlessly with internal teams and external stakeholders, including colleagues, partners, customers, and vendors, whether they use Spike or not. Spike is the first business email service designed for meaningful team interactions. Maintain brand consistency by using your own email domain or purchasing a custom domain from Spike. Enjoy secure, reliable, and archivable email and messaging that ensure smooth communication.

UserTesting

usertesting.com

UserTesting is fundamentally changing the way digital products and experiences are built and delivered by helping organizations get insights from customers–from creation through execution. Built on top of a world-class, on-demand sourcing engine, customers can receive fast, high quality, opt-in feedback from both our proprietary and partner-sourced audience networks around the world. UserTesting offers the industry's most comprehensive experience research solution.

Tableau

tableau.com

Tableau is an analytics platform transforming the way we use data to solve problems—empowering people and organizations to make the most of their data. Tableau is the broadest and deepest, end-to-end data and analytics platform. Ensure the responsible use of data and drive better business outcomes with fully-integrated data management and governance, visual analytics and data storytelling, and collaboration—all with Salesforce’s industry-leading Einstein built right in Tableau Pulse is a reimagined data experience that makes data more accessible to everyone regardless of their expertise with data visualization tools. Tableau Pulse is available for Tableau Cloud users, and leverages the power of Tableau AI to deliver data in ways that are more personalized, contextual, and smart. Learn more at https://tableau.com/pulse Tableau Cloud empowers smarter, insight-driven decisions with fast, flexible, intuitive analytics. Experience a fully hosted cloud-based enterprise-grade solution on the world's #1 analytics platform. Tableau Prep Builder provides a modern approach to data preparation, making it faster and easier to combine, shape, and clean data for analysis.

Respond.io

respond.io

Respond.io is an AI-powered platform that helps businesses maximize leads and enable sales over chat. By leveraging every conversation as an opportunity for business growth, the platform empowers over 10,000 brands across the globe to seize those opportunities faster. In 2022, respond.io raised $7 million in Series A funding, led by Headline Asia with participation from AltaIR Capital, Smart Partnership Capital, Sterling Oak Group and Calendula Ventures. From its headquarters in Malaysia, respond.io continues to innovate and advance the future of customer conversations.

OpenPhone

openphone.co

OpenPhone is the simple, collaborative phone for businesses. Designed to be intuitive and effective, it’s a reliable and powerful cloud-based calling and messaging solution that transforms the way your team manages customer and contact relationships. With deep integrations and configurability, OpenPhone helps businesses harness productivity and elevate customer satisfaction to drive growth. Available on Mac, Windows, Web, iOS, and Android.

ZingHR

zinghr.com

ZingHR has been the driving force that is helping organizations go beyond Automation, and deliver a solution that could directly impact Business Outcomes and Enhance Employee Experience. ZingHR aims for an Employee-Centric and mobile first approach. An Enterprise HCM platform for the betterment of workforce irrespective of geographical boundaries covering the entire spectrum from Onboarding to Exit and beyond.

Twilio

twilio.com

Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app’s usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.

Bitrix24

bitrix24.com

Bitrix24 is software that helps companies and entrepreneurs increase their efficiency internally and externally. Our platform offers CRM, Contact Centre, Website builder, Online shop, Marketing campaigns, and other sales tools. In addition, there are safe intranet, task and project management, real-time file sharing and storing, communications tools, and organization. HR essentials and AI are built into the Bitrix24 structure. Bitrix24 is an initiative of Bitrix, Inc. initiative launched as a cloud-based service in April 2012. Now it is available in the cloud and on-premise. In 2024 our company has more than 12 million organizations. Bitrix24 takes pride in serving customers from small organizations to Fortune 500 companies.

RingCentral

ringcentral.com

RingCentral Contact Center is an omnichannel customer engagement solution with voice and 30+ digital channels, advanced AI options for self-service such as bots, proactive outreach tools, and Intelligent Virtual Agents that understand customer intent. It offers over 300 prebuilt integrations (including leading CRMs) and a fully integrated, AI-powered workforce engagement management and analytics solution. RingCentral Contact Center is tightly integrated with the RingCentral MVP solution, offering customers the benefits of enterprise-grade voice infrastructure and integrated unified communications that enable seamless cross-functional collaboration.

Rippling

rippling.com

Rippling gives businesses one place to run HR, IT, and Finance—globally. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Chatwoot

chatwoot.com

Chatwoot is an open-source customer support solution that helps companies engage their customers on their website, Facebook page, Twitter, Whatsapp, SMS, email, etc. It is an open-source alternative to Intercom, Drift, Freshchat etc. Connect your customer conversation channels and converse with your customers from a single place. Easily add new agents to your system and resolve conversations with an ease. Chatwoot also gives you real-time reports to measure your team's performance, canned responses to easily respond to frequently asked questions and private notes for agents to collaborate among themselves.

Tidio

tidio.com

Tidio is a global leader in customer service software. Tidio’s user-friendly platform enables 300,000+ businesses worldwide to deliver smarter, faster support to their customers. With a full suite of customer service solutions, Tidio offers live chat, chatbots, ticketing, and AI-powered virtual support agents to help you solve customer problems and improve your conversion rates. Tidio’s software operates across all major content management systems, e-commerce platforms, and social media channels. Founded in 2013, Tidio has grown to 180+ employees and has offices in San Francisco, Szczecin, and Warsaw. Tidio serves customers of all sizes from 205+ countries, including Mercedes, Shell, and Praktiker. Tidio’s live chat widget is viewed by 510 million unique users every month.

Craft

craft.do

Craft is collaborative workspace where your whole team can come together to take notes, create docs, manage work and ideate together. Craft's Daily Notes offers a paradigm shift in team collaboration. Power your team’s progress with structured daily updates, align on priorities, and remove blockers — all in one place. With a built-in AI assistant, you can quickly generate ideas, summarize longer content or get help with editing your documents.

Smartsupp

smartsupp.com

Smartsupp – drive your online sales through conversations! Automate sales with Smartsupp. We offer everything you need to grow your online sales: AI, LeadGen chatbots, live chat, and much more you can use to engage your visitors at the right time. And convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently boosting over 100,000 webshops and websites.

JustCall

justcall.io

JustCall: The All-in-One Business Communication Platform Connect with prospects and customers across voice, SMS, email, and WhatsApp. Automate workflows with 100+ integrations and AI magic, and watch your business grow on autopilot. Trusted by 6,000+ businesses globally, JustCall equips customer-facing teams to deliver flawless customer interactions fueled by real-time and post-call AI insights. Top JustCall features to watch out for: * Inbound and outbound calling * Send and receive SMS & MMS * Sales dialer (Auto, Predictive and Power dialers) * SMS Workflows * SMS Bots * Multi-level IVR * Real-time agent assist * AI-powered SMS Copilot * AI coaching * Sentiment analysis * AI call scoring * Live call monitoring * Shared WhatsApp inbox * Automatic call distribution (ACD) * 100+ CRM integrations * Business phone numbers in 70+ countries

Sentry

sentry.io

For software teams, Sentry is essential for monitoring application code health. From Error tracking to Performance monitoring, developers can see clearer, solve quicker, and learn continuously about their applications - from the frontend to the backend. Loved by over 3.5 million developers and more than 87,000 organizations worldwide, Sentry provides code-level observability to many of the world’s best-known companies like Disney, Peloton, Cloudflare, Eventbrite, Slack, Supercell, and Rockstar Games.

Jibble

jibble.io

Simple Time & Attendance management for teams. Employees can clock in (or as we say, jibble in) and out from their web browser, mobile phone or a dedicated time clock using an iPad or Android tablet. There is even a smart bot available in Slack and Microsoft Teams. Work hours are accurately captured including activities, notes, photos (for Facial Recognition) and the GPS location (if enabled) Managers have direct access to all data online or from their mobile phone. So they're always up to date. You'll be able to view, manage and download automated timesheets for your payroll & project calculation. No More Buddy Punching! By using mobile devices you can enforce users to share their GPS location and a photo for Facial Recognition verification. You'll always know who clocked in from which location Geofencing If you're staff members are on the go (field), you want to ensure that they clock in where they should. You can set specific Geofences (location parameters) to make sure that your employees only clock in where they are supposed to. Automated Timesheets for Payroll Calculation When your team members start tracking time, you'll be able to log in at any time and see who's working, how many hours are spent per day (and per task) and when they start/stopped their work. Automated timesheets including overtime calculations and deductions allow you to simplify your payroll calculation to one press of a button! Detailed Reports for Client Billing & Invoicing Aside to Payroll calculations you'll have direct insights into billable hours as well. Run detail reports for your invoicing or simply review your team's project productivity Powerful Alerts & Statistics on your team's behaviour Receive daily or weekly updates on your team's behaviour. What did they work on yesterday? Or how many hours where spent on overtime last week? You'll get it all in your inbox. Run detailed personal statistics for productivity & performance reviews. Save Time With The Jibble Bot! If you're using Slack or Microsoft teams then your life just got easier! The Jibble bot allows your team to simply clock in/out with 1 simple command. No more disruption of their workflow

Lark

larksuite.com

Lark is an all-in-one collaboration platform for teams looking to streamline workflows and achieve business results faster. With a seamless user experience across desktop and mobile devices, Lark ensures that teams can work efficiently from anywhere. Lark is the super app for work that consolidates chats, workflows, emails, documents, sheets, project management, and meetings in one place. Your team can plan, execute, and sync on work without disruption and focus on what matters to your business.

Guru

getguru.com

Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools you already use, so no need to context switch. Find info across any app, have an expert help if you can't find it, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages..kind of like a smart friend for you and the rest of your company.

CallRail

callrail.com

CallRail makes it easy for businesses of all sizes to turn more leads into better customers. CallRail is the lead intelligence platform that makes it easy for businesses of all sizes to market with confidence. Serving more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use real-time insights to optimize their marketing.

Darwinbox

darwinbox.com

Recognized by Gartner as one of the most preferred HCM platforms in APAC, Darwinbox is a new-age cloud-based HRMS. Backed by Sequoia, Lightspeed, & Endiya Partners, Darwinbox powers the HR Tech experience of 900K+ employees across 350+ global enterprises.

Gorgias

gorgias.com

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. Using cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores streamline the customer journey with omnichannel support, chat, Macros, Rules, support performance, and revenue statistics. Gorgias currently serves 13,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY. Gorgias is proud to be a certified B Corporation and is a leader in sustainable and equitable workplace practices.

Help Scout

helpscout.net

Help Scout is a global remote company which is a provider of help desk software and is headquartered in Boston, Massachusetts. The company provides an email-based customer support platform, knowledge base tool, and an embeddable search/contact widget for customer service professionals. Help Scout's main product (also called Help Scout) is a web-based SaaS (software as a service) HIPAA-compliant help desk.Founded in 2011, the company serves more than 10,000 customers in over 140 countries including Buffer, Basecamp, Trello, Reddit, and AngelList. In addition to its Boston location, the company has a remote workforce with over 100 employees living in more than 80 cities around the world.