UseResponse
useresponse.com
They’ve built a platform to help companies better understand the needs of their customers. It integrates a feedback system, helpdesk, live chat, and knowledgebase tools to make listening to the customer voice actionable, manageable, and productive. World-known companies such as Deutsche Bahn, Cpanel, Yellowfin, Cisco, and HH.ru effortlessly collect feedback from thousands of their customers and improve customer experience by providing omnichannel customer support. UseResponse is dedicated to making customer feedback more meaningful and enabling businesses to make data-driven product development decisions.
Qatalyst
entropik.io
Qatalyst provides solutions to your user research challenges by helping you make user-centric decisions with continuous user feedback powered by Insights AI. Discover how Qatalyst's unique features can improve your platform’s user experience: * User Journey Paths - Track how users navigate your prototypes and evaluate where they succeed, explore, or encounter challenges in the assigned task. * Heatmaps and Clickmaps - Gain insights into user engagement on your media, website, or app with heatmaps and clickmaps generated through eye-tracking and click-tracking technologies. * Areas of Interest (AoI) - Understand user interests by analyzing their engagement across the sections that hold their attention, providing key data for optimizing user experience.
Leanbe
leanbe.ai
Leanbe is an all-in-one solution taking product management to the next level through an advanced combination of features and functionalities. It allows to: 1. Collect and generate ideas from different sources and centralize them in a single dashboard Leanbe covers all three sources for idea collection: - from team members - from users and customers - from competitors With the help of integrations with Slack and Intercom, and the Google Chrome extension, idea collection is made possible from any page on the web. 2. Continuously validate ideas with the help of a scoring system that is constantly updated with triggers like feedback from the team, customer behavior, features used by the customer, and much more. 3. Build and optimize roadmap prioritization by focusing on a data-driven and outcome-driven roadmap creation instead of a feature-based roadmap. With Leanbe, both the team and the customer are involved in the decision-making process thus ensuring the most optimal sequence of roadmap items. 4. Measure product health through a health radar. Leanbe makes it possible to catch a broader view to accurately evaluate the current progress toward your objectives, measure the customer satisfaction index, and assess the time-to-market strategy. Leanbe offers a wide range of tools and functions, as well as two-way integrations with Jira, Trello, Slack, Intercom, Hubspot, and Github, all directed toward improving products through fast learning, close monitoring of competitors, and more effective collaboration and decision-making within the team.
Howazit
howazit.com
At Howazit we help organizations of all types, sizes, and industries meet customer expectations and walk them through their journey, by enabling simple and, most importantly, relevant communication. Our marketing and operations solutions enable you to interact with customers at relevant touchpoints, measure their customer experience, and act accordingly in a personal, tailored manner.
Chattermill
chattermill.com
The Chattermill Customer Feedback Analytics Platform helps businesses unlock their customer reality. Using Chattermill, companies can unify their customer feedback data across surveys, reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. Chattermill is a private company headquartered in London, UK.
Kapiche
kapiche.com
Kapiche is a feedback analytics platform that analyzes mountains of customer feedback in minutes, allowing you to provide deep insights quickly and help your company make better decisions. Kapiche's platform doesn't require any set-up or code framing. It just works, immediately. And it lets you analyze all your customer feedback in one place. With Kapiche, you can get to insights 30x faster. That means no more waiting weeks or months to get results; you'll be able to answer questions in real-time. Easily measure the impact of themes on CX metrics, drill down quickly to identify root causes, and be notified about new trends in customer feedback. Kapiche also helps you share insights across your organization with confidence. Your teams and leadership will have easy access to explore and collaborate on your customer insights. And you’ll love how you can quickly generate impressive reports and answer ad-hoc questions on the fly.
Caplena
caplena.com
Meet Caplena, the AI feedback analysis platform that is transforming how brands discover insights from open-ended responses. Combining text data with quantitative variables, it empowers users to turn overwhelming waves of feedback, reviews, and NPS survey data into actionable opportunities. Today, over 200 brands and market research agencies like DHL, Lufthansa, and Euromonitor trust Caplena to convert customer and employee feedback into actionable insights quickly. So, what sets Caplena apart from other AI tools? It's all about providing ultimate flexibility and transparency. It integrates with platforms like Qualtrics, Brandwatch, Trustpilot, or Google Maps, or allows users to upload their data for easy analysis or competitive benchmarking. Caplena ensures reliable topic modeling and assignment across 100 languages, utilizing advanced AI algorithms that can be fine-tuned, scored, and trusted. It reveals topic-level sentiment, trends, and correlations. Users can visualize insights in customizable dashboards, interact with them via a chatbot interface, and share them throughout their organization to drive change. Headquartered in Switzerland, Caplena is an international team of data and UX enthusiasts aiming to revolutionize how brands utilize feedback. They are also hiring, so interested individuals should check their Careers page.
Wordnerds
wordnerds.ai
Wordnerds is a UK-based SaaS company whose mission is to teach computers to read—and genuinely understand—language. 80% of the world’s data exists in the form of unstructured text. Big businesses are bombarded daily by millions of tweets, emails, webchats, online reviews, survey results, CRM-entries, news articles and forum posts written by, for and about them. But language is weird, unpredictable, colloquial, fluid, sarcastic and entirely dependent on context. It’s hard to make sense of and, for most organisations, totally invisible.
Listen360
listen360.com
Listen360 is a powerful, NPS-based customer engagement and local marketing platform for businesses that understand customer feedback is key to creating loyalty, making smart decisions and growing their operation. Listen360 enables businesses to engage customers, take necessary action to improve deficiencies, and transform delighted customers into brand advocates via social media, online review sites, and seller ratings. We help businesses around the world build better customer relationships.
Customer Alliance
customer-alliance.com
Customer Alliance is web-based Hospitality management software for small-medium and enterprise business. This software well performs as Hotel management, Reservation and booking, Room management and control of your online reputation.
UserReport
userreport.com
User engagement tools, that help build better products UserReport is a set of flexible tools, that tell you who your users are, and what they want to achieve.
Qualaroo
qualaroo.com
Qualaroo is user feedback software that helps gather real-time insights by surveying visitors on your website or app. It can help you ask the right questions at the right time without being intrusive. Qualaroo is trusted by millions of product managers, designers, and marketers to optimize web & app experience, gather product feedback, boost conversion rate, reduce churn, and more. Its proprietary Nudge™ technology is based on years of research and optimizations. It even learns your site to improve response rates over time. Companies worldwide, such as Zillow, Lenovo, eBay, TripAdvisor, etc., use Qualaroo’s real-time feedback platform for its advanced targeting capabilities, seamless design, and reporting dashboard.
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