Page 3 - Top Marvin Alternatives

Optimal Workshop

optimalworkshop.com

As a trusted and global leader in tools for information architecture, Optimal Workshop helps organizations build more intuitive and successful digital experiences backed by user research. Our superior analysis functionalities, multiple testing methods, and fast and easy participant recruitment give you the confidence to deliver robust and actionable insights throughout your entire digital lifecycle to your team. Participant recruitment Quality research relies on quality participants. We offer a seamless, integrated participant recruitment service to instantly access over 150 million people from around the world. If you need highly targeted participant options, try our custom recruitment service. Get specific with job titles, income brackets, and interests and combine complex target markets to mirror your customer personas. This will allow you to test the differences in your information architecture with cohorts relevant to your exact business needs.

Bloomfire

bloomfire.com

Bloomfire is a secure knowledge engagement platform that empowers teams to find information fast. Eliminate shoulder taps, frantic Slack requests, and repetitive questions by giving your team the knowledge they need, when and where they need it. Users can upload content in any format (including word documents, PDFs, videos, audio recordings, and slide decks) or create new content directly in the cloud-based platform. Bloomfire deep indexes every word in every file--including words spoken in videos-- so that users can quickly find what they’re looking for. Whether you’re looking to share knowledge across your entire company or within departments, Bloomfire helps break down silos and make information accessible to everyone who needs it. Bloomfire is currently powering the knowledge sharing efforts of leading companies including FedEx, Jackson Hewitt, Delta Faucet, and King's Hawaiian. Results customers have achieved using Bloomfire include: - Saving employees an average of 30 minutes a day looking for information - Decreasing the number of customer service calls placed on hold by 50% - Increasing client satisfaction by 30% - Reducing internal emails by up to one third - Democratizing insights and research across lines of business

Featurebase

featurebase.app

Create customizable feedback boards & widgets to effortlessly capture all your user feedback, feature requests, and bug reports. Analyze feedback, prioritize development with feature voting, and keep customers informed with a public product roadmap and changelog. Featurebase is a modern product management platform that helps SaaS companies streamline feedback collection, reduce support loads, and announce product updates. It’s loved by thousands of product, marketing, and support teams from companies like Nature.com, User.com, and Screenstudio. Instead of having 4+ different tools, Featurebase offers everything in one place to help you build products your users love: - Feedback collection & voting: Centralize feedback with in-app widgets, integrations, and a dedicated feedback forum. Let users vote on each other's feature ideas, see their total revenue, and focus on the most impactful features. Plus, all upvoters will automatically be notified when you ship their request. - Changelogs: Announce product changes and increase feature adoption with neat in-app popups, notification emails, and a standalone changelog page. - Help Center: Provide self-serve support with a beautiful knowledge base & bring help articles inside your product with a lightweight widget. - Surveys (NPS, CSAT, etc.): Create targeted in-app surveys to ask users anything and measure customer satisfaction.

Tobii UX Explore

tobii.com

Tobii UX Explore offers quick and easy-to-understand insights about your user experience by letting you see through the eyes of your users. With our UX testing platform, you’ll access a first-person perspective of user attention, with accurate gaze visualizations, using just the user’s smartphone. Whether improving your e-commerce experience or conducting prototype testing, discover where your design causes unnecessary workload and confusion and make agile adjustments to your user experience.

Dixa

dixa.com

Dixa enables companies to deliver customer service as it is meant to be. Dixa helps customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives teams one unified view of all conversations, customers the convenience of reaching out on their preferred channel, and leaders the insights to continuously improve the service experience. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a highly-personalized service experience that scales as your business grows. Teams and their customers benefit from greater satisfaction while automation helps increase service efficiency and effectiveness, which ultimately delivers real business value. Dixa's dedicated customer success team ensures you are up and running quickly and partners with you on your journey to achieving what Dixa calls Customer Friendship. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, Hello Print, and Wistia. Learn more by visiting dixa.com. With customer recognition features, Dixa makes it possible to know your customers the second they reach out. Dixa does this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support. Flexible pricing and global scalability allow you to only pay for what you need and scale up or down without additional costs or effort. All conversation types (phone, email, chat, Facebook Messenger, Instagram, Twitter, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing. Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software. Built for inbound call centers, multichannel contact centers, and small businesses across the world, Dixa provides agents with the tools to deliver exceptional customer service resulting in stronger bonds between brands and customers.

iAdvize

iadvize.com

iAdvize is the leading conversational platform powered by Generative AI for E-Commerce. iAdvize, the leading conversational platform, enables more than 2,000 e-commerce brands to deploy an immersive customer experience at scale powered by Trusted Generative AI, fostering conversation via messaging throughout the customer journey. Providing a comprehensive solution for pre-sales and customer support, iAdvize has one mission—to connect brands and their customers through meaningful conversations. Major brands like Samsung, Nespresso, OtterBox, Hyundai, and Decathlon have deployed the platform to increase their online revenue, reduce their operational costs, and build customer loyalty and engagement. Established in 2010, iAdvize has 230 employees located across Boston, Paris, Düsseldorf, and Nantes (HQ).

RealEye

realeye.io

Online Research Platform with Webcam Eye-Tracking. It's: - much faster and cheaper than traditional eye-tracking hardware - accurate (button size accuracy) and is used in academic studies - easy to use (customers praise us for user friendly interface) RealEye is an online tool that allows you to do: 1. eye-tracking using regular webcams, 2. emotions analysis (facial coding), 3. track mouse movement and clicks, 4. use advanced survey module, 5. instantly hire participants / panel, 6. analyze data fully online, 7. export data to CSV, 8. connect with external tools, 9. conduct studies 100% remotely. RealEye may serve among others in: 1. shopper insights studies (package and shelf/ planogram evaluation) 2. UX studies / mockup testing 3. different ads evaluation (video, display etc) 4. academic research About The Company: - launched 2017 - over 2500 customers Trusted by Companies & Universities - All Over The World HQ in Europe & Latam

Oct8ne

oct8ne.com

Oct8ne is the only visual chat (livechat, chatbot & Messaging) with integrated catalog to show and recommend products in real-time to your customers. Offer 24/7 personalized assistance through human agents or chatbot through your social channels as well as on your e-shop. Integration with chatGPT for a more humanized experienced with our chatbot.

UserVoice

uservoice.com

The ultimate tool for product discovery, UserVoice is platform designed to bridge the gap between product teams and their users. Offering a comprehensive feedback management system, UserVoice enables companies to collect, prioritize, and act upon user suggestions and insights. Through an intuitive interface, users can submit their thoughts, vote on existing ideas, and track the progress of suggestions, fostering transparency and trust between a brand and its clientele. Sophisticated analytics tools provide product teams with clear insights into what their customers truly desire, allowing them to make informed decisions and build products that resonate with their user base. UserVoice is not just about feedback; it's about building a better, more customer-centric product with the power of collective intelligence.

Juno

heyjuno.co

Juno is an AI research platform. It interacts with real people to understand what they think, feel and experience. Juno leads user interviews and uncovers rich insights, on your behalf. Why? Rich and deep user insights at the speed and scalability of surveys. * Autonomous: operates unsupervised 24/7 * Multilingual: speaks 70+ languages * Scalable: run hundreds of interviews simultaneously

UX Sniff

uxsniff.com

Improve your website's UX and boost conversions with UXsniff, an AI-powered tool that autonomously analyzes session recordings and identifies abnormal click patterns. Let UXsniff be your virtual UX analyst, enhancing your site's UX and conversion rates.

Indeemo

indeemo.com

Our AI powered, in-the-moment video research platform enables MR, UX and CX teams to understand people, products and experiences in the context of everyday life. The Researchers, Designers and Product Managers we support use Indeemo in B2C and B2B contexts for a variety of Discovery Research methodologies including: Discovery / Exploratory / Generative Research - Diary Studies - Mobile / Digital Ethnography - User Personas Journey Research - Journey Mapping - Service Safaris - Path to Purchase - Buyer Decision Journeys Mixed Method Research - Pre-tasking for Interviews / Focus Groups - Bringing Segmentations / User Personas to life with Video Usability / Experience Research - Product testing / IHUTs - Shopper / Customer / Employee Experience Our clients range in size from Consultancies to Start-ups to Government Departments and Global Brands. Our Instagram style Respondent app allows research participants to share in-the-moment, feedback, needs, behaviours, emotions and experiences via context-rich video, images, screen recordings and text. Our Pinterest style dashboard and insights Repository enables Researchers and their clients / stakeholders to quickly collate, moderate and analyse multimedia contextual insights. Powerful Generative AI, search, keyword analysis, automated video transcription and video trimming tools make it easy to surface contextual insights. Built for collaboration, it has multiple various user profiles (Researcher, Recruiter, Observer) that allow the entire organisation to truly connect with their customers and build empathy. Indeemo is available as a DIY SaaS solution under annual subscription or on a project by project basis. Indeemo is ISO27001 and HIPAA certified. Our information security has been independently vetted for dealing with large Enterprise and Government Clients.

Userback

userback.io

Introducing Userback, the leading user research platform for small teams looking to understand users and build better products. With Userback, you can collect metadata-enriched visual feedback and gain deep insights into your user's sentiment and behavior with in-app surveys like NPS, CES, and CSAT metrics. Add deep context to any piece of feedback via full session replay features. Create user segments and track every user from the moment they log in. Survey only the cohorts that are important to you and understand your user experiences throughout the entire lifecycle from trial to churn. Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X. No code? No problem, start instantly with a code-free browser extension, perfect for internal QA and bug tracking. It’s the platform built to make small teams mighty

Userbrain

userbrain.com

Userbrain allows you to watch videos of real people interacting with your product. Observe their behavior to discover what’s working for your product, and what’s not. Test websites, mobile apps, and prototypes on smartphones, desktops, and tablets. Userbrain is your go-to tool for remote unmoderated user testing. Get started in minutes, and get results in hours. There’s no hassle with Userbrain. You don’t need to install any code or book a sales call to start testing. Simply start a free trial and get 2 testers when you sign up. Access an unbiased pool of 125k+ user testers. Save yourself the hassle of recruiting, managing, and paying for testers. Userbrain gives you access to a global pool of real people using your product for the very first time and sharing their experiences. Invite your own users to test. Dive deeper by blending the rich insights of quality-assured Userbrain testers with feedback from your own users. Every subscription includes 100 sessions/month with your own users. AI Insights: - Our in-house AI assistant is ready to discover and suggest important moments in your user tests, saving you valuable time and effort. - Presentation-ready Reports. Easily share your findings with your team or stakeholders thanks to presentation-ready Reports. 100% Satisfaction Guarantee If you’re not happy with one of our testers, you’ll receive a new one at no extra cost. - Flexible Pricing. Subscribe and save with a yearly or monthly plan, or perform user tests on an ad-hoc basis with Pay-As-You-Go. Whether you need one or one thousand testers, Userbrain has the perfect option for you.

UX Metrics

uxmetrics.com

At UX Metrics, we're on a mission to make online user research tools accessible to everyone. Our user-friendly platform is designed to be the easiest card sorting and tree testing tool on the market, without compromising on powerful features. Whether you're a UX researcher, designer, product manager, or just passionate about understanding user behavior, UX Metrics is for you. What sets us apart is our commitment to simplicity and affordability. We believe that conducting user research shouldn't be complicated or expensive. With UX Metrics, you don't need to be a seasoned UX researcher to run studies and get clear results. Our intuitive interface and step-by-step guidance ensure that even total beginners can navigate the process effortlessly. But don't be fooled by our user-friendly approach – UX Metrics is a powerful tool that caters to expert researchers as well. Seasoned professionals can leverage our advanced features to fine-tune their studies and delve deeper into user insights. With our comprehensive analysis and visualizations, you can confidently make data-driven recommendations and drive impactful design decisions. We understand the importance of affordability, especially for small teams and startups. That's why UX Metrics offers pricing plans that won't break the bank. You can access all the essential features and enjoy the benefits of our platform without draining your budget. So whether you're just starting your user research journey or have years of experience under your belt, UX Metrics is here to support you. Run your studies, get clear results, and make confident recommendations with ease. Join us today and unlock the power of user insights with the simplest and most affordable online card sorting and tree testing tool – UX Metrics.

Curious Thing

curiousthing.io

Curious Thing is a leading provider of voice AI assistants for business. Powered by our proprietary conversational AI technology and OpenAI's ChatGPT, our voice AI assistants are designed to automate inbound calls and outbound customer engagement across any stage of the customer journey. We help businesses grow revenue, boost operational efficiency and enrich their digital customer experience journey without requiring large investments or additional headcount. Our multilingual voice AI assistants have successfully automated millions of business-customer conversations for SMBs and enterprises across a range of industries, including financial services, healthcare, insurance, eCommerce and more. Curious Thing is the only Voice AI technology that supports rapid deployment across multiple use cases - payment support, enquiry handling, appointment booking, FAQ handling, lead qualification, and more.

LivePerson

liveperson.com

LivePerson is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. We call this virtuous cycle the Conversational Flywheel, and it’s at the core of everything we do.

Howuku

howuku.com

Howuku is a behavior analytics solution that helps startups acquire valuable customer feedback and insights through heatmaps, AB testing, and surveys. It assists marketers in gauging customer behavior through visual representation of where they’re clicking and scrolling on a website. A/B testing allows teams to improve content engagement and pinpoint underperforming pages. Product owners can get real-time feedback, compare traction on multiple devices, identify key user segments and observe user attention for an optimized marketing strategy.

ChatrHub

chatrhub.com

There’s a better way to service your customers. Simple yet powerful omnichannel solutions to engage customers quickly and cost-effectively. ChatrHub is an omnichannel A.I. chatbot and live-agent solution. Integrate your phones, text messages, website widget, social media, email, and team chat into one human and A.I. powered platform. With ChatrHub... * Automatically chat and text with customers. * Use pre-designed or custom conversation workflows. * Get started with an easy-to-install chat widget - and add it anywhere you want! * Transfer conversations from the AI chatbot to a live agent. * Measure conversion and resolution rates, and use data to make improvements. * Maintain a central repository of conversations for future reference.

Kore.AI

kore.ai

Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human assisted and to build generative AI enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, Middle East, Japan, South Korea, and Europe.

Raffle

raffle.ai

Search made human and simple to use Innovative companies use Raffle's software and API to enhance their search capabilities, facilitate knowledge sharing, and gain deep insights into customers' and employees' behavior and needs. Our search solutions - including Website Search, Workplace Search, and In-App Search - make it easy for companies to organize and optimize their existing content. With Raffle Search, you can streamline your search process and make the most of your data. We use AI to improve companies’ customer and employee understanding through tracking interactions and utilizing behavior analytics for data insights such as trending questions, knowledge gaps, and resolution rates, thereby enhancing communication and support.

The User Interview Exchange

userinterviewexchange.com

The User Interview Exchange is a site for creators to validate and iterate products that boost our personal and professional lives. * Earn tokens by participating in user interviews Help shape cutting-edge products by sharing your experiences in 30-minute video chat user interviews for products relevant to you. As thanks for your participation, for every user interview you participate in you will earn a UIX Token to conduct your own. * Exchange tokens to conduct your own user interviews Exchange each UIX Token for a 30-minute video chat user interview with someone in your target segment. Post a new request for a user interview and get email alerts when someone thinks they may be a good fit for your user research.

Glow

glowfeed.com

Glow is best-in-class research-tech that makes it easier and faster to gather actionable human insights. Glow supports brands to conduct category U&A, audience analysis, brand health, concept testing, in-market testing, ROI assessment, ESG/sustainability diagnostics and more. The Glow platform is quick to learn and easy to use and features like real-time data visualisation, instant language translation and one-click analysis ensure you can act on your insights fast. Discover how progressive brands including Bain, Reckitt, Mondelez, Puma, Carat, Publicis and R/GA are using Glow to reduce risk, remove guesswork and help their businesses grow

Lyssna

lyssna.com

Lyssna (formally UsabilityHub) is a remote user research platform that allows companies to recruit, research, interview and understand their audiences so they can create better experiences. The best teams use Lyssna so they can deeply understand their audience and move in the right direction — faster.

GetCurious

getcurious.io

GetCurious enables product companies do deeper user research, faster The product allows product teams to gather insights through video, audio and screenshare while participant is using target web/app/prototype Rapid recruitment of participants can be done through UserStudy’s participant panel, so that teams can focus on generating insights

Savio

savio.io

Track feature requests to drive expansion and retention revenue. Centralize feature requests in one place with no workflow disruption. Track feature requests from Intercom, Help Scout, Slack, and more. Founders, Customer Success, and Product Management teams track voice of customer requests to delight customers, reduce churn, and drive upsells.

Condens

condens.io

Condens is a software tool that makes storing, analyzing and sharing user research data easier, faster and more enjoyable. With a special focus on ease of use and fast onboarding, you can get started with Condens in a few minutes. Main advantages are: • Getting from raw data to insights faster • Collaborating with colleagues on qualitative data analysis • Easy sharing of research findings online • Building a UX research repository Key features: • Automatic transcription, video clips and highlight reels • AI-assisted tagging • Organizing evidence with affinity clusters • Build and manage your participant panel • Dedicated Stakeholder Repository for colleagues to find past research

VOCALLS

vocalls.ai

Automate any customer interaction. VOCALLS is an enterprise conversational AI platform that automates both online and offline customer interactions for elevated CX that saves money and increases revenue. Our AI solutions are designed to efficiently manage both inbound and outbound repetitive customer interactions so agents can focus on more complex tasks. AI can work around the clock to quickly process customer queries through voice, chat, and email. * Voicebot: Increase outbound and inbound calling. * Chatbot: Engage more customers. * Emailbot: Reallocate time spent reading and assigning emails. * LiveTranslate: Translate live so agents can help every customer. Our experts work closely with clients to design a solution that fits their needs and current tech stack, including IVR, CRMs, telephony, and CCaaS. We offer continuous support to ensure optimal performance.

Hyro

hyro.ai

Hyro is connecting the world, thousands of AI-powered conversations at a time. As the #1 Adaptive Communications company, we’re turning complex data into simple dialogue with natural language automation and computational linguistics. Enterprises across the U.S., including Baptist Health, Mercy Health and Rent.com, trust Hyro to replace their rigid, intent-based chatbots and IVR systems with adaptive conversational experiences that are simple, fast and scalable. Our vision is to automate digital interactions in any conversational setting, 24/7, so that companies can communicate easily, convert more, and collect actionable customer insights along the way.

Teneo Developers

developers.teneo.ai

Teneo, the SaaS Platform for Conversational AI, is a Development and Runtime Environment for productive teams. Find some shortcuts below: * Voice Bot & Contact center * Multi-Language Bot * Instant Messenger Bot * Bot Performance & Improvements * Collaboration & Prototyping * IT/HR & Shared Service Bot