Page 7 - Top IrisCX Alternatives

Userlane

userlane.com

Userlane is an award-winning Digital Adoption Platform that identifies and eliminates adoption barriers across software. Discover which software applications are in use, understand usage patterns and areas of digital friction, and improve employee productivity and experience. Realize the full value of software investments with Userlane.

Helpshift

helpshift.com

Helpshift, a subsidiary of Keywords Studios, is a consumer-first digital support platform that provides an efficient, personalized, modern support journey. Conversational AI, machine language translation, automation, and segmentation quickly resolve consumer problems across immersive channels like mobile apps, gaming consoles, and XR experiences in 150+ languages. Get your consumers back online faster with over 50% automation for effective resolution.

Apty

apty.io

Apty, a cloud-based software solution, helps enterprises streamline their operations and increase efficiency through guided employee experiences and proactive analytics that accelerate digital adoption and process compliance. Using Apty’s successful best practices methodology for digital adoption, enterprises can increase employee engagement and improve data hygiene. Every month millions of users worldwide use Apty to learn web-based apps and excel in their job at leading companies like Delta, Hitachi, Mary Kay, Wiley, and many more. Apty - Digital Adoption Done Right Apty’s all-in-one platform empowers you with reliable data that enables informed decision-making to increase your application ROI and employee productivity.

Vivantio

vivantio.com

Vivantio is a service management platform with built-in CRM, powerful workflow builder, customizable ticket routing and prioritization, branded self-service portals, and no-code configuration. Vivantio streamlines processes for service teams in B2B Customer Support, IT, Facilities, HR, Legal, Finance, and GRC. Our solution is particularly impactful for B2B service & software providers, or companies experiencing high growth and needing to scale support operations. Vivantio's platform is incredibly flexible, offering enterprise functionality to every customer – as well as the ability to turn those features on and off as needed. they believe in democratizing technology, which is why Vivantio is highly configurable without needing to rely on engineers or consultants to make configuration changes.

Product Fruits

productfruits.com

Product Fruits is the AI-driven platform designed to supercharge product growth. They provide product adoption and engagement flows that simply work. Automatically onboard users, guide them to unlock the full value of the application, and watch conversions soar. Their powerful feature set includes: * AI-powered PRODUCT TOURS & WALKTHROUGHS for guiding users step by step through the UI * HINTS, BEACONS & TOOLTIPS for highlighting new features, delivering tips, and providing contextual support * ONBOARDING CHECKLISTS for showing users the progress of their onboarding journey * IN-APP ANNOUNCEMENTS for publishing important news directly in the application * IN-APP NEWSFEED for keeping users up to date * NPS & SURVEYS for measuring satisfaction and capturing insights directly in the product * USER FEEDBACK WIDGET for tracking moods as well as making it easy for users to report bugs and share ideas * HELP CENTER (Life Ring Button) for providing one centralized location for all onboarding and support documentation, as well as any 3rd-party chat widget * KNOWLEDGE BASE for allowing users to solve problems without having to contact support * CUSTOM EVENTS for triggering flows based on user behavior in the application * USER SEGMENTATION for tailoring experiences to personas and showing different content to individual cohorts * ANALYTICS for understanding where users get stuck, what they like, and what needs improving * Product Fruits editor was built with a non-technical user in mind, and they don’t need any coding skills to create beautiful onboarding experiences. They are serving companies big and small all over the world, helping them to improve product adoption, increase conversions, reduce churn, and lower support tickets.

Mavenoid

mavenoid.com

Mavenoid is the Intelligent Support Platform specifically designed for products and devices. Mavenoid’s purpose-built technology delivers best-in-class customer support with intelligent troubleshooting and personalized remote support that delivers resolution rates of 58% and up. With Mavenoid, product manufacturers and sellers provide genius level customer support and realize brilliant ROI.

LiveHelpNow

livehelpnow.net

LiveHelpNow provides omnichannel support solutions that give teams of any size the tools they need to drive an amazing customer experience. Whether you’re looking to improve large scale call center operations and help desk functionality or simply want to implement better lead generation and customer support tools for your small business, our software will help your team work faster and smarter, while making your customers’ experience with your brand better.

Ozonetel CloudAgent

ozonetel.com

CloudAgent is Ozonetel’s cloud-native Contact Center as a Software (CCaaS) Platform that is trusted by India’s leading brands for running efficient, cost-effective, and scalable contact center operations. It combines the capabilities of multi-channel ACD, intelligent IVR, powerful dialers, quality monitoring, and AI systems enabling businesses to create seamless omnichannel customer communications. * Unified Dashboards. For Effortless Omnichannel CX - CloudAgent offers a unified platform to effortlessly manage phone calls, SMS, WhatsApp, and more. Your agents can effortlessly switch between voice and digital channels on a single dashboard. Ensure conversational continuity for your customers across channels. * Deep CRM Integrations. For Unmatched Automation - With CloudAgent's readymade CRM integrations, you auto log call data and call recordings into your CRM. Agents click-to-call or answer calls from within the CRM itself. They view customer data as they speak, resolving queries 25%-35% faster. * Superior Monitoring. For Transformed Agent Performance - CloudAgent offers the most comprehensive and flexible dashboards, tracking performance across 300+ parameters. Supervisors get a bird’s eye view of everything happening on their floor. You track and assess metrics across campaigns and teams for actionable training insights.

Fluid Topics

fluidtopics.com

Fluid Topics’ AI-Powered Content Delivery Platform (CDP) is a software solution that collects and unifies all types of documentation, no matter the initial source and format, and then feeds the relevant content to any digital channel, device, and application, in context with the users’ needs and environment. From software and electronics companies to hardware and equipment manufacturers, Fluid Topics supports tech organizations around the world in optimizing their content operations and making the most out of their tech doc. Their CDP is designed to integrate with your existing infrastructure and tools to enable dynamic publishing without disrupting the company’s writing process. Say goodbye to pre-generated HTML pages and rigid formats and hello to Content as a Service.

Ada

ada.cx

Ada is the world’s leading customer service automation company. Built for the digitally transforming enterprise, Ada’s AI-powered customer service automation platform helps companies effortlessly resolve their customer inquiries in any language or channel. Since 2016, Ada has powered more than 4 billion automated customer interactions for companies like Meta, Verizon, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide.

Neuron7.ai

neuron7.ai

Neuron7.ai is the leader in Service Resolution Intelligence, delivering 90%+ resolution accuracy in complex service environments. Neuron7 brings together knowledge from people, data, and interactions across thousands of products and issues into a Smart Resolution Hub. AI offers the best next step with turn-by-turn guidance (like a navigation app) seamlessly integrated within your existing workflows. Customers resolve issues faster, the first time, with 90%+ accuracy and answers in seconds. -Expert knowledge capture -Faster resolution times -Increased call deflection -Increased first time fix -Improve CSAT -Faster onboarding Neuron7 is headquartered in Santa Clara, CA, partners with Microsoft, Salesforce, SAP, and ServiceNow, and is backed by ServiceNow Ventures, Battery Ventures and Nexus Venture Partners.

livepro

livepro.com

livepro a premier knowledge management (KM) system that focuses on providing accurate answers to both employees and customers. Trusted globally for over two decades, livepro streamlines intricate processes, communicates critical updates in highly regulated industries, enhances productivity by reducing training times, and providing valuable management insights. With its AI-assisted search, livepro seamlessly delivers governed knowledge across web, chatbots, CRMs, and self-service portals, offering a comprehensive omnichannel experience from a single source of truth. At livepro, they pride themselves on having the system that is the easiest-to-use, easiest-to-manage and a team that is the easiest to work with – always.

Turf

useturf.io

Turf is the community platform for SaaS companies. The platform provides easy to use forums that empower in-depth discussions between your users. Let your users perform self-service by answering each others questions. A community built with Turf provides one single meet point for your users with community forums, customer feedback boards, knowledge bases & help centers, roadmap displays, changelogs, feature requesting, bug reporting, academy functionality, technical documentation hubs, and online community events. The Turf platform lowers support costs by 54%, lowers churn rates by 32%, and cultivates 3 times higher customer engagement.

Guidejar

guidejar.com

Guidejar is a versatile SaaS platform designed to simplify the process of creating interactive product demos, guides, and tutorials. With its user-friendly browser extension, you can capture your workflow step by step at your own pace without the need for complex video editing. Customize your guides with your own branding, manage steps effortlessly, and choose from various guide views to engage your audience effectively. Guidejar also offers features like customizable call-to-action buttons, intuitive organization, and SEO optimization to help businesses provide informative content and improve their online presence. Additionally, it empowers businesses to build a no-code Help Center within seconds, allowing customers to find answers independently and reducing the support team's workload.

Shelf

shelf.io

Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens for questions and instantly suggests the best answers in search, self-service portals, web forms, chat, CRM, support apps, and contact center platforms. Identify gaps between questions and answers with Shelf analytics and automate content publishing to every channel.

CoSupport AI

cosupport.ai

CoSupport AI has officially received a patent for its developments in the field of multi-model message generation architecture, Patent US11823031B1. CoSupport AI – the solution that enhances customer support and empowers businesses with data-driven insights. Leveraging Natural Language Understanding, CoSupport AI ensures exceptional customer service and delivers unparalleled Business Intelligence to core departments. It consists of 3 components: Agent, Customer, and BI. They work in synergy to boost Customer Support team productivity, fully automate customer requests, and offer remarkable business insights with the power of generative AI. To achieve this, we integrate with your company’s data sources and use machine learning to create a comprehensive AI solution, tailored to your business. CoSupport AI Components: * CoSupport Agent – an AI assistant for your human agents that boosts their productivity. CoSupport Agent optimizes and reduces ticket processing time by providing reply suggestions, based on context from the entire conversation thread. With increased agent efficiency, you can cut down customer support costs by 30-80%. * CoSupport Customer is a self-sufficient AI tool that delivers highly accurate responses to your customers. CoSupport Customer is an autonomous AI-powered system with access to the entire product knowledge base, including website pages, product FAQs, and external APIs. It saves thousands of man-hours by handling up to 100% more of your customer requests. * CoSupport BI reinvents the decision-making process and delivers game-changing business insights in seconds. It's an AI Business Analyst connected to your company's data sources, including real-time information from your CRM. This way it generates content, offers insights, and draws analytical conclusions, based on context relevant to your products and customers.

Aidbase

aidbase.ai

Aidbase is an AI-Powered eco-system designed to enhance customer support in start-ups. The eco-system features various products including an AI Chatbot that acts as the customer support agent, an email support component that handles customer support emails, and an AI-powered ticket system that resolves customer issues efficiently. Aidbase also offers 'Elements', a feature that allows to create a fully embedded AI-powered support experience in the startup's own app. The platform helps in training AI models through a multitude of sources like website content, YouTube videos, and other documents to understand and emulate the brand's offerings accurately. In addition to autonomous AI solutions, the platform also includes AI-assisted areas acknowledging when human intervention may be necessary. With Aidbase's No Code Form Builder feature, custom ticket forms can be created intuitively. The AI also learns from the startup's knowledge base and previous tickets, making it smarter with time. Aidbase also provides a 'Smart Suggestions' feature where the AI suggests solutions from users with similar issues. Aidbase's compatibility extends to a broad range of third-party tools and services. Aidbase Elements allow for integration, design, and implementation of support pages in different ways.

DeepConverse

deepconverse.com

DeepConverse is an advanced artificial intelligence platform aimed at automating customer service processes. Through the use of AI chatbots, DeepConverse enhances customer experience and contributes towards business growth. The AI tool's key capabilities include the use of next-generation support chatbots to facilitate more efficient and guided support, and interactive decision trees for handling complex tickets. DeepConverse also utilizes an Answer Engine, leveraging existing knowledge resources for quick launching. The system integrates with Zendesk LiveChat, featuring agent handover capabilities where it can rapidly scan for relevant support agents. It provides rich analytics which help in making informed decision and saving support costs, coupled with an in-built form builder for streamlining support processes. DeepConverse is programmed with more than 50 integrations, delivering versatile compatibility. It supports various channels including web, email and messages through Facebook Messenger and SMS. DeepConverse is applicable across several industries such as gaming, retail, education, consumer electronics and more, offering automated and enhanced support experience for various customer queries.

Interactions

interactions.com

Interactions provides Intelligent Virtual Assistants (IVA), which are AI-powered tools that enhance communication between businesses and consumers. Their technology combines artificial intelligence with human understanding to create engaging and effective interactions. The main goal of Interactions' IVA is to improve customer experience and streamline communication processes.Interactions' IVA is designed to handle a wide range of tasks, allowing businesses to optimize their customer engagement efforts. It can assist in customer care, ensuring that inquiries and issues are effectively addressed. The IVA is also capable of providing PCI compliance, ensuring the security of sensitive financial information. Additionally, it can manage social customer care, enabling businesses to effectively engage with customers on social media platforms.One of the key features of Interactions' IVA is its ability to understand and communicate at a human level. This means that customers can interact with the IVA naturally, using their own words and without being limited by language barriers or complicated queries. The IVA also reflects the brand persona of the business, allowing for a personalized and consistent customer experience.Moreover, Interactions' IVA can automate transactional or data-driven tasks, freeing up human agents to focus on more complex issues that require personal attention. This improves agent productivity and creates a more positive work environment for employees.Overall, Interactions' Intelligent Virtual Assistant offers businesses the opportunity to enhance customer communication, optimize labor resources, improve customer experiences, and streamline their operations.

Engageware

engageware.com

Engageware is the only comprehensive provider of customer engagement solutions, enabling businesses and organizations to resolve their customers’ needs at the first interaction. Engageware’s end-to-end customer engagement platform is powered by conversational and generative AI to automate responses to routine questions, provide instant access to knowledge bases, and give organizations a holistic view of the customer journey. With the acquisition of Aivo, more than 700 organizations in the banking, financial services, retail, health, and education sectors rely on Engageware’s solutions to drive growth with increased sales and conversion, improve multi-channel customer experience, automate customer service, and reduce call center workload. Engageware’s platform allows synchronous channel handoffs and robust data and analytics to inform strategic business decisions that drive growth, efficiency, and stronger customer relationships. Engageware is a portfolio company of Clearhaven Partners.

Netomi

netomi.com

Backed by the world’s top AI leaders and trusted by the largest global brands, Netomi is the leader in customer experience AI for enterprises. Netomi provides multimodal and omnichannel Sanctioned Generative AI, ensuring brand-safe conversations at scale with built-in AI governance controls for accuracy, security, and data privacy. Our innovative AI deployment guarantees cost savings, operational efficiencies, and boosts in customer satisfaction, loyalty, revenue, and profitability. Netomi’s no-code solution deploys in weeks, scales automatically, and offers comprehensive tools for non-technical users to easily manage CX AI at scale. This results in a lower total cost of ownership, faster time to market, and reduced reliance on developer resources. Founded in 2016, Netomi leverages the latest AI developments to enhance customer experience, empowering brands with high-quality automated support and tools to augment human agent teams. In a rapidly evolving AI landscape, Netomi makes it easy for brands to meet rising customer expectations and deliver exceptional service.

Ariglad

ariglad.com

The first AI platform that integrates with support channels and release notes to auto-maintain your knowledge base. Ariglad suggests new articles, updates existing ones, detects duplicates, and merges them. Basically, it puts your knowledge base maintenance on auto-pilot.

SightCall

sightcall.com

SightCall VISION is the only software platform that gives enterprise service organizations the power to See, Analyze, Guide and Report at the moment of service. Agents, customers, technicians and remote experts can use SightCall VISION to visually solve real-world service problems, using a combination of augmented reality (AR), video assistance, and multimodal generative AI-enhanced computer vision in a unified platform. SightCall is an innovative global leader in Visual Assistance and enterprise service efficiency. Founded in 2008, SightCall has received accolades for its innovations, ranking in the Inc. 5000 Class of 2023 as one of the fastest-growing software companies in the U.S. The company has headquarters in San Francisco, California and Paris, France.

Fundamento

fundamento.ai

Fundamento is an AI voice bot for enterprise contact centers. Purpose-built for enterprises, particularly in the financial services industry, Fundamento’s AI voice bot can handle complex customer conversations with its best-in-class entity extraction models. Fundamento is a Google-funded company and are working extensively with companies such as Hero FinCorp, IIFL, Paisabazaar on delivering breakthrough improvements in P&L efficiency through increased scale and dramatically reduced cost. Fundamento's clients benefit from: - Up to 60% cost reduction in just 12 months - Unprecedented improvement in sales funnel optimization - Remarkable decrease in AHT ⁠- Unwavering focus on CSAT and CX How? Fundamento's virtual agent is intuitive and easily overcomes common issues such as latency, Speech to Text (STT) errors and language complications which are typically seen among competitors. Its system can also adeptly handle unstructured, complex data by translating, transcribing, and understanding customer intent at every turn. Fundamento works with enterprises across multiple use cases from simple to complex across customer lifecycle: - Customer service - Lead qualification - Funnel management - Collections - Data Validation

Atomicwork

atomicwork.com

Atomicwork is the leading provider of modern service management software, empowering IT teams to automate employee support and service delivery through AI. Atomicwork brings your employees, IT systems, HR operations and business process automation together to drive a productivity impact across your organization. Atomicwork helps you improve employee productivity and enterprise efficiency by enabling you with a digital enterprise experience for all business processes with AI-first workflows automation.

Boost.ai

boost.ai

Committed to delivering outstanding customer experiences, Boost.ai stands at the forefront of enterprise-grade conversational AI. Driven to enable unparalleled interactions between people and organizations, Boost.ai harnesses cutting-edge technology to push the boundaries of AI responsibly. Its proprietary self-learning AI platform empowers businesses to automate interactions at scale, enhancing efficiency and driving positive outcomes. Trusted by enterprises across various industries, Boost.ai's virtual agents consistently maintain resolution rates above 90 percent, automating thousands of interactions daily. Founded in 2016, Boost.ai is backed by Nordic Capital and operates from its headquarters in Sandnes, Norway, with global offices in cities including Los Angeles, Copenhagen, and London.

ThumbCrowd

thumb-crowd.com

ThumbCrowd is an empowering platform which facilitates businesses to build intelligent bots to interact with their customers through live chat on website, social media channels and applications. It also provides pre-built templates for businesses to get started. For your Ai/ML Bot, build a workflow in minutes & connect with your business communication channel. For answering basic FAQs, create your “Rule Based Bot” by simply using a seamless drag and drop option. How ThumbCrowd works? Step 1. Select a suitable pre-built bot from template or create a new bot for your business. Step 2.Design conversations. Train bot with your own data. Step 3.Connect your trained bot impeccably with the suitable business communication channel e.g. Facebook Messenger, SMS, Live Chat, WeChat, Viber, Line and more. ThumbCrowd interface (www.thumb-crowd.com) will guide you to develop and streamline the entire customer service process. You can train your Ai bots to communicate with customers in a humanly personal based coherent flow. Another feature of ThumbCrowd is combining chatbot solutions with various options for a better human interaction and comprehension. Get the balance right, and you’ll benefit from happier, more engaged customers.

Twixor

twixor.com

Twixor redefines CX with Generative AI & NLP, creating dynamic customer journeys on messaging channels. Twixor's low-code/ no-code CX platform merges Digital Assistant and Intelligent Process Automation, offering personalized, goal-oriented interactions. It goes beyond scripted responses, generating empathetic, customized recommendations and solutions, enhancing customer satisfaction across marketing, business transactions, and support operations. * Proven Success: With 400+ clients globally, including Fortune 500 companies, and 1 billion+ interactions managed every quarter, Twixor is also trusted and recognized with 7 patents. * Transformative Benefits: With Twixor, achieve a 25%+ conversation rate, reduce operating costs by 15-25%, and increase brand engagement by 80%. * Key Features: Our platform offers a drag-and-drop Journey Builder Studio, AI & NLP-powered conversational engine, Live & Virtual Agents, Smart Campaign Management, omnichannel support for 120 languages, and an AI-driven Analytical Dashboard. * Recognised as the Best Customer Experience Platform in Retail and Ecommerce in India, we've also gained recognition as an emerging Conversational AI Vendor in the MEA region. Twixor's partners of choice include one of the world’s largest Banking Platforms & CPaaS Players, and many others across MEA, and APAC, who trust our white-labeled solutions. In short, Twixor empowers businesses to craft dynamic customer journeys, delivering exceptional CX that sets you apart in your industry.

Magentrix

magentrix.com

Magentrix is a platform with two distinct offerings: one for partner management and engagement, and the other for customer management. 🟣 Partner Management (PRM): Allows you to onboard & engage partners, share leads, manage opportunities, and close deals faster. Empower your partners by allowing them to collaborate and engage with your partner managers. Enable partners to access everything they need to meet your channel goals. 🔵 Customer Management: Solutions: 1. Customer Operations 2. Customer Support and 3. LMS & Knowledge management Increase engagement, provide several self-serve routes to support, deliver better customer service, reduce costs and increase customer satisfaction. Collaborate on support cases, train customers using the online Training & Certification (LMS) module and much more! --- Manage operations, deliver content, share information and engage your partners or customers with a fully branded and customizable portal platform that matches the look and feel of your organization’s brand.

Chameleon

chameleon.io

More revenue, less churn, and happier customers—without changing your product. Drive product adoption and customer love with in-app UX patterns that drive real results. Skip the dev cycles and take control of your product's goals with Chameleon. Chameleon allows you to create beautiful product guidance that helps, guides, and delights your users throughout their journey. Build, manage and optimize your product tours without writing code. Great for onboarding new users, feature announcements, and reducing support.