Page 3 - Top Five9 Alternatives
Adversus
adversus.io
Adversus is an outbound auto dialer that helps streamline your outgoing calls, automate manual processes, and provide valuable insights. Adversus allows you to customize your dialing strategy with numerous features. Choose between Predictive, Progressive, or Manual dialing - or mix them up! Make all daytime activities easier for managers and employees with Adversus' tools for workflow improvement and time optimization.
HotSchedules
hotschedules.com
HotSchedules is the restaurant and hospitality industry’s leading employee scheduling solution because it’s the fastest and easiest way to manage your schedule and communicate with your team. Team members love it because they can swap, pick-up, or release shifts in the mobile app with one click. Work-life balance is easily managed with automatic shift pick-ups when you want more hours, and time off requests for when you don’t. Calendar sync, notifications and messaging keep teams connected and up to date on schedule changes. Managers appreciate the time savings when building schedules and one-click approvals for shift changes. The labor forecasting and compliance management features help managers control costs and minimize compliance risk. And most importantly, staying connected with broadcast and one-to-one messaging makes for a happy and productive team culture. HotSchedules is part of a complete Workforce Management solution powered by the Fourth Intelligence platform. Additional modules include: Time & Attendance - Process payroll quickly and accurately with our integrated app for generating aggregated punch data while flagging exceptions for missing breaks, overtime, and more. Keep payroll compliant with special pay calculations for meals, breaks, and predictive scheduling. Additional savings are realized when adding the WebClock option for geofencing and overtime and missed clock-in alerts. LogBook - Based on the gold standard Manager’s Redbook, our digital LogBook eliminates the endless back and forth communications with consolidated shift notes, task lists, messages, and more. Communicate critical information between shifts and assign tasks right from your phone improving employee performance, and accountability. Labor Forecasting - Save money and improve experiences at the same time through smarter scheduling. Managers maintain higher accuracy between forecasted, scheduled, budgeted, and actual hours with our next-level forecasting solution. Earned Wage Access/On-Demand Pay – Fuego is an on-demand pay app exclusively available to HotSchedule users. One of the most requested benefits in 2023, employers who adopt EWA will not only help alleviate financial strain on low-income and non-tipped employees, but experience a 20-40% increase in retention, a decreased in dropped shifts, and can eliminate the use of paper checks—all at no additional cost. Reporting & Analytics - Our complete reporting and analytics solution reveals operational insights by consolidating scheduling, time and attendance, labor forecasting, and POS data in one place. Out-of-the-box dashboards reveal aggregated labor data for regional or corporate analysis while store-level reporting helps managers keep track of KPIs from shift-to-shift.
Front
front.com
Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. They’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and they get the analytics and insights their business needs to optimize their customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay, rely on Front to deliver game-changing service that wins and retains customers for life.
Calamari
calamari.io
Calamari helps you in leave management and tracking attendance. It automates PTO calculation. Many ways to clock in/out. Integrated with Google Apps, Slack, Jira and Office 365
Missive
missiveapp.com
Missive was launched in 2015 from Quebec City, Canada. It is currently composed of 3 co-founders and 2 employees. Missive is an app that brings team inboxes and chat under a single roof. It was built with collaboration in mind to centralize your team's communication. Among its many features, Missive offers four key ones: - Team Inboxes. - Internal Team Chat. - Rules to automate workflows. - Integrations.
8x8 Work
8x8.com
8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work elevates the quality and reliability of your business communications system: - Give your business a competitive advantage with a modern cloud-based phone system. Industry-leading global coverage in over 55 countries backed by a 99.999% uptime SLA guarantee. - Get award-winning voice quality in the office or on the go, powerful analytics, and a single administration platform to manage all your locations. - Use one app for all your business communications needs. Consolidate vendors to simplify IT management and boost employee effectiveness and productivity regardless of work styles, locations, or devices. - When ready, seamlessly expand to the 8x8 XCaaS platform and let 8x8 be your one-stop shop for voice, video, chat, contact center, and APIs. - 8x8 maintains various industry-leading security and third-party compliance certifications, and our security program is designed to protect the confidentiality, integrity, and availability of our customers’ data. - 8x8 has been a leader in cloud communications for many years, and innovation runs deep in our company’s 30-year history. We have been awarded over 300 patents covering diverse aspects of our service, infrastructure, and UX design and functionality. The 8x8 Work capabilities include: - All-in-one collaboration from desktop and mobile devices with voice, video, and instant messaging. - Enterprise-grade PBX features include voicemail, transcription, business SMS/MMS, fax, emergency services, and more. - Multi-level auto-attendant and flexible call routing rules and flows. - Department-level call queues and effective queue management capabilities. - Schedule, host, and manage large video meetings with up to 500 participants from a web browser, desktop, or mobile device—live stream even larger meetings, such as company-wide meetings and town halls, directly on YouTube. - In-meeting chat, virtual backgrounds, recordings, polls, breakout rooms, live translation and closed captioning, and AI-generated post-meeting summaries for important highlights and key moments. - 1-1 or group private and public chat rooms. Set your presence status, share links and files, and quickly access previously shared documents. - Coaching and speech analytics features and actionable business insights using built-in analytics that capture historical and real-time data from all interactions. - Out-of-the-box integrations with 40+ enterprise apps, including Salesforce, ServiceNow, and Microsoft Teams. Right-fit telephony integration options for companies standardizing on the Microsoft ecosystem. - Composed, personalized experiences for key organizational roles, such as IT administrators and receptionists, to boost user productivity.
Hubstaff
hubstaff.com
Hubstaff is a cutting-edge workforce analytics software solution designed to enhance productivity across remote, hybrid, and in-house teams while ensuring a positive employee experience. Hubstaff integrates with over 30 apps so your business can run more efficiently. You can see how work happens with features like time tracking, screenshots, activity tracking, URL and app tracking, workforce analytics metrics, automatic payroll and invoicing, scheduling, GPS and location monitoring, and timesheets. Available for Mac, Windows, Linux, Chrome, iOS & Android. Our mission is to help everyone have their most productive day at work. This commitment means prioritizing peak performance without compromising a fulfilling work environment for everyone. Experience the transformative impact of Hubstaff on our organization's efficiency and success. Here's how Hubstaff has become an invaluable asset to our customer's businesses: - Boosted Productivity: Achieved a remarkable 5% increase in productivity by seamlessly automating PTO processes. - Strategic Resource Allocation: Hubstaff's implementation saved a headcount equivalent to 10 personnel, enhancing operational efficiency. - Business Wins and Improved Bottom Line: Instrumental in winning new business opportunities and significantly improving the financial bottom line. - Zero Downtime: Enjoy uninterrupted operations with zero downtime, ensuring a continuous and smooth workflow. - Efficient Payroll and HR Processes: Streamlined all payroll and HR processes, reducing administrative overhead and ensuring accuracy. - Cost Savings on Projects: Realized substantial savings ranging from 10% to 25% on various projects, enhancing overall profitability. - Enhanced Customer Value: Achieved a remarkable 30% increase in the value offered to customers, elevating service standards. - Task Optimization: A 25% cost savings achieved by eliminating wasted tasks and improving overall resource utilization. - Reduction in Hiring Costs: Reduce hiring costs by 25%, mitigating risks associated with bad hires and optimizing recruitment processes. - Employee Retention: Empowers top performers with the data they need for faster promotions, resulting in improved employee retention. Hubstaff has proven to be a pivotal tool in our customer's pursuit of excellence, driving tangible results across various business operations. Embrace the future of work with Hubstaff!
GetResponse
getresponse.com
GetResponse is a comprehensive email marketing platform that provides small businesses, solopreneurs, coaches, and marketers with powerful and affordable tools to grow their audience, engage with their subscribers, and turn subscribers into paying customers. With over 25 years of expertise, our customers choose GetResponse for our user-friendly solution, award-winning 24/7 customer support, and powerful tools that go beyond email marketing – with automation, list growth, and additional communication tools like webinars and live chats to help businesses build their personal brand, sell their products and services, and build a community. Need a more advanced platform? GetResponse MAX and MAX² are solutions for demanding users looking for advanced marketing features and reliable support.
Helpwise
helpwise.io
Retaining customers is as important as acquiring new ones. Loyal customers generate more revenue and bring you referrals at zero cost. Providing good customer service is an integral part of customer retention. With Helpwise, managing customer service is easy. 1. Setup your customer service center literally in minutes. 2. Communicate with customers across all channels and collaborate with your team. 3. Establish accountability with no more shared passwords. 4. Setup self-service and automation. 5. Get actionable insights on improving team productivity and customer satisfaction. Helpwise integrates with Email (think support@, sales@, careers@ etc.), Live Chat, Whatsapp, SMS, Social Media and more. Get started with Helpwise, a customer service solution that drives revenue for your business.
Drift
drift.com
Drift®, the buyer experience and Conversational AI company, inspires businesses to create more engaging customer experiences, one conversation at a time. Its human-centric, AI-powered platform listens, understands, and learns from buyers to deliver personalized experiences and recommendations at every touchpoint. Drift is creating a world where AI works for humans to turn conversations into relationships. Drift helps thousands of customers across the globe translate conversational data and buyer behavior into deeper relationships, more pipeline, and more revenue. A pioneer in Conversational Marketing, the company was founded in 2015 to help remove friction from the B2B buying process. As buyer expectations continue to increase and AI becomes central to empowering meaningful customer journeys at scale, Drift is disrupting the category it created.
BirdEye
birdeye.com
Birdeye is the top-rated reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
PhoneBurner
phoneburner.com
Powering millions of monthly conversations for 3000+ clients. Increase call answer rates + multiply quality live connections with the only dialer with a Tier 1 carrier. With 15 years serving sales teams, we understand that calls don’t grow revenue. Conversations do. PhoneBurner’s power dialer balances speed with quality, delivering delay-free connections that lead sales reps to more meaningful conversations and more positive outcomes. Reduce your risk of spam flags. Boost live engagements up to 4x with no awkward beep or pause. Save time with industry-leading workflow automation. As your partner, PhoneBurner helps you reach more contacts, maximize lead value, and scale best practices that drive revenue. Calling. Emailing. SMS. CRM & 150+ integrations. Cadence. Lead distribution. Local ID. Branded Caller ID. Number monitoring. Reporting and analytics. Call coaching. It's all here. Meet the most efficient 1-to-1 dialing platform, and turn leads into revenue faster. Try it for free, without a credit card: - Power dial up to 80 contacts/hour - Reduce risk of spam flags - Increase call answer rates - Get instant no-delay connections - Blend calls, email, and SMS - Leave 1-click voicemails - Automate call logging + post-call processes - Coach in real-time or record calls - Get number monitoring and flag remediation - Create multi-touch sales cadences - Intelligently distribute leads - Access custom reports and analytics - Partner with the leader in 1-to-1 Responsible Communications (TM) Use our included CRM or integrate with Salesforce, Zoho, Hubspot, SugarCRM, monday.com, Zapier, and more, or create custom integrations through our API.
SendPulse
sendpulse.com
SendPulse is a multi-channel marketing automation platform for multifaceted business promotion and customer retention. SendPulse allows you to send email and SMS campaigns, work with clients using chatbots for Telegram, Facebook Messenger, WhatsApp, and Instagram, and create landing pages in just 15 minutes. SendPulse also offers a platform for creating online courses. You can easily track all of your marketing activities and client information with SendPulse’s free CRM.
Signals
getsignals.ai
Signals is a lead generation and AI Platform that helps you know who is on your website, and leverage their behaviors, to engage with visitors who are ready to buy. We have already helped companies find thousands of qualified new contacts without visitors needing to fill out a form.
JivoChat
jivochat.com
JivoChat is a free live chat for online businesses to talk to their customers in real time. It offers you to build a 360° customer support system and to connect message funnels, offer calls, configure and customize freely.
Social Intents
socialintents.com
Meet the #1 Live Chat for Microsoft Teams, Slack, and ChatGPT. Talking to your customers should be easy. Chat with them from the collaboration tools you already use: Teams and Slack. Build ChatGPT powered chatbots trained on your website data. Easily handoff chats between ChatGPT and human agents.
Balto
balto.ai
Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto's real-time enterprise solutions to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. With Balto, the results are astounding: - National General Insurance increased sales conversions by 16% - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Empower your agents and supervisors for happier customers, increased revenue, and better retention. Learn more at balto.ai
smrtPhone
smrtphone.io
The smartest cloud phone system & power dialer. smrtPhone is an all-in-one communication platform for sales-driven businesses. Voice, text, power dialing, lead management - all effortlessly synced to your CRM system.
Time Doctor
timedoctor.com
Time Doctor empowers your team with actionable data insights and elevates productivity with our Workforce Analytics Platform - focused, automated time tracking software. Unleash the potential of data-driven decision-making and experience industry-leading visibility with Time Doctor. With over 12 years experience, Time Doctor's customizable and flexible solution can adapt to your company culture and effect change by uncovering actionable work insights that empower everyone to improve their performance, no matter where they work. Enterprise organizations, outsourcing companies and businesses worldwide are using Time Doctor to get better profitability, productivity, and accountability for their remote, hybrid, and in-office teams. Join Time Doctor’s 200k+ active users who’ve been able to lift productivity by 22% on average.
Factorial HR
factorialhr.com
Factorial is the all-in-one software that helps you manage time, talent, and documents in one centralized system saving you time, eliminating mistakes, and leading you to success. Factorial cloud-based HR Software is designed for Small and Medium businesses (SMBs), you will forget spreadsheets by solving problems with a simple and intuitive interface that allows you to optimize and digitalize all your manual processes. A complete HR solution that automates, simplifies, and streamlines administrative processes by providing information and insights to help companies improve their management and reduce costs.
WebinarJam
home.webinarjam.com
Increase your sales and attendance with the only webinar system that produces a complete live stream event from registration to replay. WebinarJam has more features, no downloads, and is the most dramatic improvement to Live Casting, Event Streaming, and Webinar Broadcasting ever released to the public. Trusted by over 50,000 customers.
Cloudtalk
cloudtalk.com
Make CX your greatest advantage with CloudTalk’s business-calling software. Call directly with CloudTalk, access all customer data, and automate tasks. Experience the future of business calling with CloudTalk. Access 160+ international numbers, increase call efficiency by up to 87%, and save your team time for what really matters — increasing customer satisfaction. Make and receive calls directly with CloudTalk's Click-to-Call feature. Eliminate repetitive tasks and automate your workflows. Sync contact details, past interactions, call recordings, and SMS across both systems with an effortless two-way synchronization. Customize your setup and customer experience with over 35 integrations. Choose how inbound, outbound, and missed calls are logged with advanced call logging features. Log important information directly into your CRM at the end of each call with the Speech-to-Text transcription feature. Gain a comprehensive overview of interactions by synchronizing SMS messages sent from CloudTalk to your CRM account, ensuring no important information is missed when closing deals. Learn how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today. Schedule a demo with one of our specialists today!
Engati
engati.com
The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 channels - WhatsApp, Messenger, Instagram, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, your website, and your mobile app. Supports intelligent paths, train, copy, analytics, and private labeling. Using Engati you can leverage the power of machine learning, NLP/NLU to design your very own chatbot and engage your customers in 50+ languages.
Close
close.com
Close is a bootstrapped, profitable, 100% remote, ~100 person team of thoughtful individuals who value autonomy and impact. They are eager to make a product their customers fall in love with over and over again. They startups & SMBs. Since 2013, they have been building a CRM that focuses on better communication, without the hassle of manual data entry or complex UI. Their goal: double the productivity of every sales rep. Their values: 🏡 Build a house you want to live in 🚫 No BS 🤝 Invest in each other 💪 Discipline equals freedom 🥇 Strive for greatness How they work together: * Productivity, Quality & Impact: They don’t track hours. They trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level. * Asynchronous communication & collaboration: They have team members all over the world. They don’t expect anyone to work untraditional hours, that means their default is async. Most teams have 2-5 hours of internal meetings weekly. * Appreciation for Deep Work: *During your normal work day, not after a day of meetings*. * Autonomy & Freedom: Create a work environment that is sustainable for you. They place a high amount of trust and responsibility with their team members from the start.
NICE inContact
incontact.com
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.
Automation Anywhere
automationanywhere.com
Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company’s Automation Success Platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through AI-powered automation.
KrispCall
krispcall.com
KrispCall is a cloud telephony system for modern businesses, offering advanced features for high-growth startups and modern enterprises. With KrispCall, you can instantly get toll-free, local, mobile, and national phone numbers in over 100 countries. You can call or text right away, track and listen to call recordings, integrate with your favorite CRM system, set up a multi-location call center for sales and support in the cloud, and more. Using KrispCall, businesses can quickly and easily enter new markets and provide customers with a better experience, without needing to invest in costly physical infrastructure. It is an affordable and efficient solution that allows firms to expand their operations and improve customer engagement. KrispCall provides enterprise-grade capabilities on an accessible platform to any organization. Whether you're a startup trying to get more customers or a distributed organization trying to connect multiple systems, this is the perfect solution for you.
RotaCloud
rotacloud.com
Easy to use online rota software. Plan rotas, manage leave requests, monitor time & attendance — with free apps for your staff. Try it free today!
CallTools.com
calltools.com
Call Tools has developed a cloud-based contact center solution that is designed to increase contact rates and accelerate sales revenue. Our software features include multiple ways to connect with customers and prospects while making it easy to monitor your team from anywhere with an internet connection. Call Tools provides a full suite of calling software all-in-one with real-time analytics including an outbound predictive dialer and inbound call center solution. No phones, no hardware, no coding, no downloads are required. Our solution allows us to cater to small business and enterprise-level customers all over the world. Call Tools is available for integration with many existing CRMs, including Salesforce.com, ZOHO and Microsoft Dynamics. Our mission is to provide companies with an affordable and comprehensive solution for all of their telemarketing needs. Scale productivity and deliver enterprise-level service with our reliable cloud-based platform.
Ringover
ringover.com
Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients and prospects a personalized experience and boost the productivity of your sales and customer service teams thanks to an intuitive and easy-to-manage interface. Our advanced supervision and coaching features allow you to closely monitor operations and train your team members fast. Ringover integrates with over 80 business tools (CRM, helpdesk...), streamlining tasks for increased efficiency.