Page 4 - Top Custify Alternatives

Alterna CX

alternacx.com

Alterna CX is a leading experience management software company, among the top 3% of vendors globally recognized by Gartner. Alterna CX's AI-based solution streamlines and organizes all the CX “signals” generated by customers via surveys, text, complaints, social and digital conversations, and other interactions. Its machine learning tech then flags problems and opportunities to pay attention to, improving response times, reducing manual work, and showing what factors contribute most to CX quality and customer loyalty.

Ombea

ombea.com

Ombea helps you measure and improve customer and employee experience on-site and online. Capture feedback at any physical or digital touchpoint and let our state-of-the-art algorithms find the hidden pain points for you. All discoveries are neatly summarised and presented back as prioritised to-do lists. Smart alerts tell you when something needs your immediate attention, while timely reports keep you on top of pain points you need to outsmart the competition. Ombea customers cover the entire spectrum: From boutique coffee shops with a single outlet to a multinational retail conglomerate, and everything in between. No matter where you choose to stream feedback from, Ombea provides a branded and frictionless experience for the people that matter to you. As a result, you will enjoy a greater stream of responses and smarter advice.

Goodays

goodays.co

Goodays (formerly Critizr) is Europe's leading Customer Experience Management Platform. Founded in 2012, its vision is to make commerce better for everyone—merchants and customers alike. Goodays helps a leading global brand deliver personal customer experiences at scale, without losing that welcomed human touch. Its mission is to provide clients with a Customer Experience Management platform that makes it easier to have personal and human experiences at scale. Goodays ensures that you can spark real connections and engage in better, deeper, and more frequent experiences while keeping things simple so that you can focus on actioning the metrics that truly matter. Its technology is used in 25 countries by over 150 of Europe's biggest companies, including Carrefour, Domino's, Credit Agricole, New Look, Leroy Merlin, and Jules. Goodays is present in more than 70,000 business locations and gives the entire organization, from c-suite to frontline, CX and insights teams the tools they need to bring value to the company and the customer. Goodays turns customer feedback into better business. By adopting a company-wide customer-centric mindset, you can: * Provide customers with more personal and human experiences * Make front-line work more rewarding and essential * Improve the connection with HQ by decreasing the gap between customer and strategy * Its passionate international team can be found at offices in Paris, Lille, London, Spain, the Netherlands, and Japan.

HappyOrNot

happy-or-not.com

The HappyOrNot solution helps you turn reactions into profitable actions. It is a powerful, yet simple, tool that enables you to enhance your customer experience, uncover issues, present ways to fix them, and engage both employees and customers. The solution consists of three core elements: HappyOrNot Smileys, Analytics, and Success. HappyOrNot Smileys - Smiley Touch, Smiley Digital, and Smiley Terminal: The Smileys capture genuine customer feedback so you can learn your customers’ emotions when and where the experience takes place. The largest product portfolio ensures that there is an ideal solution for every in-person and digital point of engagement. * Beautiful design attracts people and drives maximum response rates. * Easy to use; it only requires a few seconds to respond. * Get feedback from everybody, not only from those who engaged with you. * Capture the feedback that matters, in the moment. HappyOrNot Analytics: All feedback data from the Smileys is passed on to the Analytics platform. The Analytics contains both robust and flexible data insights that help you see how you're doing, analyze what is going well, and assess what can be improved. * See how you perform overall at a glance and against your industry peers. * Understand the details with granular data by hour, weekday, month, location, and more. * Discover the reasons through open feedback, pain points, and highlights. * Take immediate action with alert notifications and collaborative messaging. * Engage and share your success with reports, data exports, and live sharing. Analytics is also where you manage your HappyOrNot solution and have all the tools in place for creating surveys and managing experience points, users, and subscriptions. You can use Analytics anytime and anywhere, with a browser or the mobile app. HappyOrNot Success: Additional services are provided to ensure your use of the solution is successful for your business. This includes onboarding, customer support, Help Center, additional analytics services, and a variety of other useful resources.

CX Index

cxindex.com

CX Index is a Voice of the Customer solution. CX Index has a range of sophisticated tools that enable customers to listen to feedback across multiple channels, including social media. It then delivers industry-leading results by connecting feedback with a broad spectrum of data sources to deliver those outcomes.

zenloop

zenloop.com

zenloop is an integrated experience management platform based on the Net Promoter Score. The SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes and clusters it with the help of artificial intelligence, and derives customized and personalized measures to retain satisfied customers and win back dissatisfied customers. The software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys, Zendesk, Slack, or Shopify, or used as an addition to the existing tech stack. The zenloop portfolio includes brands such as Momox, Douglas, Penta, ATU, Mister Spex, Foodspring, and Jochen Schweizer. zenloop is a brand of saas.group.

Feedbackly

feedbackly.com

Feedbackly is the only customer feedback software that measures how a customer's emotions impact business results. This all-in-one feedback tool generates measurable revenue, insight, and covers all steps of the customer journey with multichannel feedback services. Founded in Helsinki, Finland in 2012, Feedbackly now helps customers in over 500 cities around the world on their journey to become global leaders in customer experience. Its intuitive feedback management, analytics, marketing, and sales tools enable you to listen to customers directly, upsell, and improve their experience in real-time. Feedbackly has helped hundreds of businesses worldwide keep their customers happy. It can deliver business results to smile about, too.

Clientshare

myclientshare.com

Clientshare has built the world’s leading Business Reviews platform. Used by 1-in-2 of the FTSE 100, Clientshare helps suppliers in Logistics, BPO, RPO, FM, Contract Catering, and IT to improve retention and grow accounts. Its digital Quarterly Business Review (QBR) platform, Pulse, supports business growth. Senior leaders can easily uncover risk accounts and act before it's too late, as well as identify new growth opportunities. Clientshare provides businesses with the tools to create, deliver, measure, and act on reviews and feedback. Its vision is to be the best at helping B2B enterprises retain and grow their customers by giving them the tools to stand out, win trust, and deliver exceptional Business Reviews.

Feedbear

feedbear.com

Managing feedback coming from various scattered sources can be a tedious task. FeedBear solves this issue with one place to leave feedback. Your customers can add ideas, discuss them and vote for their favorites. You can keep them in the loop by automatic idea status change notifications. Being transparent about your product or service roadmap build trust and loyalty.

DropThought

dropthought.com

DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to improved experiences and higher satisfaction and Net Promoter Scores. Instant feedback can be gathered through DropThought in three ways: via its mobile app, embedded API integrations, and on-site using tablet devices. DropThought’s Analytics Dashboard and Manager mobile app can instantly notify managers and brands to feedback reported in the moment, to enable immediate responses, insights, and resolution. DropThought’s text analytics solution allows businesses to see customer experience metrics over time and quickly identify opportunities to improve. Companies can also easily select and promote customers’ positive instant feedback on social channels.

Alida

alida.com

Build better products, refine user experiences, and test marketing campaigns, all with the leading community-centered research platform. Alida helps the most innovative brands create a highly engaged research community to gather feedback that fuels better customer experiences, user experiences, and product innovation. With on-demand access to the audience that matters most, the client creates meaningful relationships, gathers feedback at scale through various methods and channels, and gains valuable actionable insights… all on a single platform. Alida works with the most innovative company in tech, media, retail, banking, and healthcare. Industry leaders like HBOMax, Adobe, Warner Bros. Discovery, and lululemon rely on Alida's platform to connect with their customers to get deeper insights, infuse feedback into their organization, and drive ROI.

Zonka Feedback

zonkafeedback.com

Zonka Feedback Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touchpoints, improve experiences, and accelerate business growth. Zonka’s Customer Experience Management (CEM) Platform is changing the way businesses around the globe capture, understand, and manage feedback and experience for customers, patients and employees. Zonka CX Management Software captures experiences and feedback at all touchpoints including in-person, offline, online, email, and SMS, and provides a space for active listening. Coupled with in-the-moment, real-time feedback reporting, insights, and trends, companies use Zonka CX Platform to drive result-oriented actions to improve Customer Experience and Close the Feedback Loop. With Zonka CX Management Platform, businesses can identify at-risk customers, resolve issues, reduce churn, turn detractors and passives into promoters and create amazing experiences, leading to better business outcomes and satisfied customers. Core Features Include: - Quick to Setup, Easy to Use - Designed for Customer & Employee Feedback - NPS, CES 2.0 & CSAT Scores - Feedback Management, Close the Loop - Real-time Reporting, Alerts, and Digest - Multilingual Feedbacks & Surveys - Multi-Chain, Location Management - APIs, Web Hooks and Integrations

SMG

smg.com

SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution—uniquely combining technology with hands-on professional services to help organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. By delivering insights across the enterprise and measuring experiences at every touchpoint, our differentiated partnership model helps clients change the way they do business.

AskNicely

asknicely.com

Rated Customer Experience Platform for Service Businesses Measuring customer experience isn’t hard, but improving it is. To win, you need your entire team focused and motivated to make every customer EXPERIENCE AWESOME. It's not easy. For people powered businesses, it means hundreds or thousands of frontline employees delivering their best, every day, for every customer. AskNicely is the world's first customer experience coach that fits in your pocket. Imagine a frontline staff member knowing how well they're delivering for each customer they serve and getting recognition or coaching in the moment to motivate performance for the next customer - all from their phone. Now copy and paste that picture across your entire frontline workforce and see them smile, just like your customers will

XEBO.ai

xebo.ai

Experience a new era in AI-Powered Management with XEBO.Ai. XEBO.Ai is dedicated to reshaping customer engagement and harnessing AI's power for a holistic experience. Embrace innovation and dive into growth! XEBO.ai, AI-powered Experience Management solution that provides best-in-class solutions for Customer Experience, Employee Experience and Digital Research. XEBO.Ai’s award-winning Experience Management platform is a market leader in helping businesses listen, analyze, and make informed decisions. With a belief in turning data into action, XEBO.Ai helps businesses collect feedback from all channels to drive tremendous success. XEBO.Ai has helped businesses across the globe scale their customer experience, employee experience, and conduct in-depth market research. With innovative solutions such as video feedback and AI-powered surveys and analysis, XEBO.Ai provides access to micro insights, thus elevating the experiences customers have. Founded in 2018, XEBO.Ai has spent over 6 years working with the industries that impact our everyday lives. From the retail sector to government and healthcare, XEBO.Ai has been on a mission to bring connection and empathy to the forefront of business.

SuccessGuardian

successguardian.in

SuccessGuardian is a Customer Success Company with a mission to build a world where businesses thrive on meaningful connections, where every customer becomes a lifelong partner. Imagine a world where every customer feels heard, valued, and truly understood. That's the world we're creating. SuccessGuardian's solutions helps you to anticipate needs, drive engagement, and turn satisfied customers into brand advocates. SuccessGuardian's vision is to be the driving force behind your success, empowering you to exceed your goals and create a legacy of satisfied customers. SuccessGuardian is designed to make the way businesses connect with and support your valued customers Easier, Faster and Better.

StepFunction

stepfunction.ai

StepFunction is a growth solution for SaaS. All SaaS providers deal with churn and retention issues. Its AI solution: 1) Predicts customers likely to churn 2) Pinpoints optimal customer targets 3) Provides proactive warnings 4) Recommends actions for retention StepFunction empowers your CSMs to become proactive with growth predictions and action recommendations.

Partenero

partenero.com

We are a Customer Success Management platform focused on helping Customer Success teams identify growth opportunities, reduce churn and improve the customer experience.

EverHelp

ever-help.com

Customer service outsourcing team with a data-driven approach. EverHelp is an industry-leading provider of customer service solutions. Its dedicated team members are committed to empowering businesses to provide remarkable customer service. EverHelp's mission is to transform outsourced customer service and debunk the myth that outsourcing means inferior service. EverHelp serves as our customers' most reliable business partner, enabling them to forge enduring bonds with their clients. EverHelp's vision is to create meaningful connections between companies and their customers. EverHelp's customer outsourcing team is here to support your clients 24/7, allowing you to focus on scaling up your business. EverHelp’s journey began in 2019, and along the way, we've successfully launched over 100+ projects. EverHelp's coworkers have expertise in various industries, from startups to SaaS companies. EverHelp's services include: * Customer Support Operations * Back Office Support * Mobile App Support * Technical Support * Sales Support EverHelp provides your with comprehensive support solutions that address their needs and go above and beyond your expectations.

Churn Assassin

churnassassin.com

Churn Assassin leverages sophisticated behavioral analysis through powerful machine learning and AI to deliver an industry’s unparalleled early detection and warning signals for SaaS companies, identifying clients who are showing signs of churn, very often, even before the client is thinking about cancelling. Churn Assassin helps B2B SaaS companies retain more customers by identifying churn risks before you escalate. Its platform monitors over 330 churn behaviors and provides real-time, actionable insights to empower customer success teams to proactively reduce churn and drive retention. With Churn Predictions, you can detect customers likely to churn up to 6 months in advance. By analyzing behavioral patterns and usage data, this feature enables timely interventions that save at-risk accounts. The Churn Behaviors & Signals dashboard offers early warnings by highlighting key churn indicators such as declining usage or engagement trends. Armed with this data, customer success teams can act quickly to re-engage and retain clients. Churn Assassin's Daily Target List simplifies churn management by showing new churn predictions, highlighting inactive accounts, and tracking upcoming renewals. This allows you to focus on high-risk customers and maximize retention efforts. Easy to implement and simple to use, Churn Assassin’s plug-and-play snippet starts delivering insights right after deployment—helping you stop churn in its tracks.

Centriam

centriam.com

B2C companies face unprecedented pressure to retain customers. Increased competition, lower barriers to switching, and less differentiation between brands are just a few of the reasons why. Centriam helps B2C retention-focused companies: - reduce customer churn with technology designed to manage retention, - break down silos that prevent effective organization-wide retention programs, - and get visibility into customer behavior and its drivers. Centriam is the only enterprise customer success platform that helps retention-focused B2C companies reduce churn and optimize customer base management.

Beatchurn

beatchurn.com

Churn is one of, if not the hardest parts to manage for any Software-as-a-Service (SaaS) company. Having access to the right customer data is vital in your battle against churn. Beatchurn provides you and your Customer Success team with the right tools to fight revenue churn. Create a full customer 360 degree view with all your scattered customer data, in one place. Track meetings, contacts, renewal data and much more, in a single application.

RetainSense

retainsense.com

Reduce churn, predict customer behavior, and boost revenue with our all-in-one tool. RetainSense equips your CSMs with the insights and automation they need to proactively manage customer satisfaction and drive growth.

Reef.ai

reef.ai

Reef.ai is an AI-powered customer data, scoring, and recommendation platform. They transform customer data into NRR with AI-led customer scores optimized for specific revenue outcomes. Reef leverages machine learning to deliver Outcome-Based Scoring, AI-led customer scores optimized for specific revenue outcomes. Customer scoring isn’t about health, it’s about driving revenue outcomes. General health scores are a black box: inaccurate, hard to action, and lacking the data history to be effective. Outcome-based scores optimized for revenue outcomes like churn, downgrade, cross-sell, or upsell with renewal are clearly actionable and your impact on revenue can be measured. - Data Connectivity: Reef seamlessly connects your customer data and builds history to optimize your data for scoring - Advanced ML Scoring: Reef applies proven ML scoring models optimized for the revenue outcome you want to improve - Notifications & Playbooks: Reef delivers precise recommendations to your teams to engage the right customer at the right time - Track Follow Through: Reef tracks the actions your team takes (or not) as a result of the notifications - ROI Reporting: Reef calculates playbook ROI so you know the impact of actions on your outcome metrics

Akita

akitaapp.com

Akita is an innovative Customer Success Management platform that helps businesses nurture, retain, and grow their customer base. We connect the cloud-based software-as-a-service applications business use and aggregate data in real-time. This allows us to provide Customer Success Managers with a comprehensive history of their customer relationships spanning every department in their organization. Customizable, intelligent alerts based on this data will help businesses optimize their account retention and expansion processes.

Raaft

raaft.io

Raaft helps SaaS companies reduce churn and collect better feedback from customers. When your subscribers hits ‘Cancel’, Raaft steps in with a no-code retention flow. You can ask subscribers why they’re leaving, and offer custom responses to get them to stick around longer. You can also collect better feedback and get higher-quality analysis to build a better product.

Customerscore.io

customerscore.io

Customerscore.io helps SaaS businesses prevent churn and spot upsell opportunities, enabling them to grow revenue and improve customer retention. By providing actionable insights, we help companies make data-driven decisions to improve the effectiveness of their customer-facing teams. Key Benefits: * Fast Implementation: Ready-made data integrations streamline deployment * Churn Insights: A machine learning model reveals churn drivers and actionable insights * Proactive Notifications: Smart alerts highlight churn risks or upsell chances * Automated Outreach: Playbooks enable efficient, personalized customer communication Customerscore.io analyzes your user base to identify where upsell potential lies and highlight risks of churn, enabling data-driven decisions that drive growth.

Intelo.ai

intelo.ai

Intelo.ai delivers AI-powered agents tailored for Customer Success, Sales, and Planning & Allocation, empowering businesses to unlock value from your data. Integrating seamlessly with CRMs like HubSpot and Salesforce, its AI agents generate actionable insights to enhance customer engagement, drive sales growth, and optimize resource allocation. By automating critical workflows, Intelo’s solutions free teams to focus on strategic initiatives that accelerate growth and improve efficiency. Intelo.ai serves industries like technology and retail, each with unique needs. In technology, Intelo enhances Customer Success by identifying relevant use cases and KPIs, ensuring teams are aligned and prepared from the first sales call to implementation. Intelo.ai's agents also help uncover upsell opportunities and track customer engagement, enabling proactive support and lasting relationships. For retail, its agents streamline planning and inventory, helping businesses meet demand accurately and efficiently. Intelo simplifies complex data challenges, enabling companies to achieve scalable success and sustained growth.

Skalin

skalin.io

Skalin helps B2B SaaS better onboard, engage and grow their customers with its 360° view, AI-powered Health Scores and powerful automation capabilities. Main Features: → Opportunities & threats in a single 360° Customer view → Health score to prevent churn and boost upselling → Smart alerts for shifting from reactive to proactive → Playbooks for delivering Success at scale

Hook

hook.co

Hook accurately predicts revenue growth from your customers. They use data science to identify your highest value customers, how to keep your and maximise revenue. They do this by mapping out risk or upsell opportunity with automated engagement results for every customer. With predictive machine learning, they help growth teams take the guesswork out of your day to day - and focus on spending your time where it matters. Ramp up quality engagement, stop guessing what works and own your NRR.