Companies use call compliance software to adhere to do-not-call regulations, helping them avoid costly fines and reputational damage. The software cross-references phone numbers with do-not-call registries and blocks any attempts to contact individuals on those lists. While it’s especially valuable for businesses with call centers, it can be utilized by any company that relies on phone systems for communication. Call compliance software is typically used by contact center managers to ensure their teams follow do-not-call rules. It’s also essential for marketing and sales departments to ensure compliance during outreach efforts. Providers of call compliance solutions may offer additional services to help customers stay updated with regulatory changes. The software generally integrates with phone systems, contact center platforms, and CRM systems to streamline compliance processes.
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Five9
five9.com
Five9 е облачна платформа за контактни центрове, която управлява многоканални клиентски взаимодействия, управление на персонала, интеграции с CRM и анализи за подобряване на обслужването.
Inextrix
inextrix.com
Приложението Inextrix предлага VoIP решения (IP PBX, таксуване, IVR), софтуер за контактни центрове, гласово/видео конференти и уеб/мобилен достъп.
Gryphon.ai
gryphon.ai
Gryphon.ai предоставя в реално време анализ на разговори и автоматична проверка за съответствие (TCPA, Do-Not-Call и др.), дава препоръки за агентите и показва настроението на обажданията.
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