Page 27 - Top Webex Alternatives

LiveHelpNow

livehelpnow.net

LiveHelpNow provides omnichannel support solutions that give teams of any size the tools they need to drive an amazing customer experience. Whether you’re looking to improve large scale call center operations and help desk functionality or simply want to implement better lead generation and customer support tools for your small business, our software will help your team work faster and smarter, while making your customers’ experience with your brand better.

Ozonetel CloudAgent

ozonetel.com

CloudAgent is Ozonetel’s cloud-native Contact Center as a Software (CCaaS) Platform that is trusted by India’s leading brands for running efficient, cost-effective, and scalable contact center operations. It combines the capabilities of multi-channel ACD, intelligent IVR, powerful dialers, quality monitoring, and AI systems enabling businesses to create seamless omnichannel customer communications. * Unified Dashboards. For Effortless Omnichannel CX - CloudAgent offers a unified platform to effortlessly manage phone calls, SMS, WhatsApp, and more. Your agents can effortlessly switch between voice and digital channels on a single dashboard. Ensure conversational continuity for your customers across channels. * Deep CRM Integrations. For Unmatched Automation - With CloudAgent's readymade CRM integrations, you auto log call data and call recordings into your CRM. Agents click-to-call or answer calls from within the CRM itself. They view customer data as they speak, resolving queries 25%-35% faster. * Superior Monitoring. For Transformed Agent Performance - CloudAgent offers the most comprehensive and flexible dashboards, tracking performance across 300+ parameters. Supervisors get a bird’s eye view of everything happening on their floor. You track and assess metrics across campaigns and teams for actionable training insights.

Fluid Topics

fluidtopics.com

Fluid Topics’ AI-Powered Content Delivery Platform (CDP) is a software solution that collects and unifies all types of documentation, no matter the initial source and format, and then feeds the relevant content to any digital channel, device, and application, in context with the users’ needs and environment. From software and electronics companies to hardware and equipment manufacturers, Fluid Topics supports tech organizations around the world in optimizing their content operations and making the most out of their tech doc. Their CDP is designed to integrate with your existing infrastructure and tools to enable dynamic publishing without disrupting the company’s writing process. Say goodbye to pre-generated HTML pages and rigid formats and hello to Content as a Service.

Ada

ada.cx

Ada is the world’s leading customer service automation company. Built for the digitally transforming enterprise, Ada’s AI-powered customer service automation platform helps companies effortlessly resolve their customer inquiries in any language or channel. Since 2016, Ada has powered more than 4 billion automated customer interactions for companies like Meta, Verizon, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide.

Neuron7.ai

neuron7.ai

Neuron7.ai is the leader in Service Resolution Intelligence, delivering 90%+ resolution accuracy in complex service environments. Neuron7 brings together knowledge from people, data, and interactions across thousands of products and issues into a Smart Resolution Hub. AI offers the best next step with turn-by-turn guidance (like a navigation app) seamlessly integrated within your existing workflows. Customers resolve issues faster, the first time, with 90%+ accuracy and answers in seconds. -Expert knowledge capture -Faster resolution times -Increased call deflection -Increased first time fix -Improve CSAT -Faster onboarding Neuron7 is headquartered in Santa Clara, CA, partners with Microsoft, Salesforce, SAP, and ServiceNow, and is backed by ServiceNow Ventures, Battery Ventures and Nexus Venture Partners.

livepro

livepro.com

livepro a premier knowledge management (KM) system that focuses on providing accurate answers to both employees and customers. Trusted globally for over two decades, livepro streamlines intricate processes, communicates critical updates in highly regulated industries, enhances productivity by reducing training times, and providing valuable management insights. With its AI-assisted search, livepro seamlessly delivers governed knowledge across web, chatbots, CRMs, and self-service portals, offering a comprehensive omnichannel experience from a single source of truth. At livepro, they pride themselves on having the system that is the easiest-to-use, easiest-to-manage and a team that is the easiest to work with – always.

Turf

useturf.io

Turf is the community platform for SaaS companies. The platform provides easy to use forums that empower in-depth discussions between your users. Let your users perform self-service by answering each others questions. A community built with Turf provides one single meet point for your users with community forums, customer feedback boards, knowledge bases & help centers, roadmap displays, changelogs, feature requesting, bug reporting, academy functionality, technical documentation hubs, and online community events. The Turf platform lowers support costs by 54%, lowers churn rates by 32%, and cultivates 3 times higher customer engagement.

Guidejar

guidejar.com

Guidejar is a versatile SaaS platform designed to simplify the process of creating interactive product demos, guides, and tutorials. With its user-friendly browser extension, you can capture your workflow step by step at your own pace without the need for complex video editing. Customize your guides with your own branding, manage steps effortlessly, and choose from various guide views to engage your audience effectively. Guidejar also offers features like customizable call-to-action buttons, intuitive organization, and SEO optimization to help businesses provide informative content and improve their online presence. Additionally, it empowers businesses to build a no-code Help Center within seconds, allowing customers to find answers independently and reducing the support team's workload.

Shelf

shelf.io

Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens for questions and instantly suggests the best answers in search, self-service portals, web forms, chat, CRM, support apps, and contact center platforms. Identify gaps between questions and answers with Shelf analytics and automate content publishing to every channel.

Tutoom

tutoom.com

Tutoom is a virtual classroom with all-in-one tools for remote teaching, include feature like, whiteboard tools, library, chat, videoconference, shared notes, breakout rooms, recording and playback session. Tutoom integrate with most popular LMS in the world like Moodle and Canvas LMS.

SignGlasses

signglasses.com

All-in-one smarter solution. SignGlasses platform seamlessly integrates cutting-edge technology, empowering users, students, and administrators to connect effortlessly with our interpreters and captioners in any scenario. It includes features such as scheduling tools, user management, an expansive network of interpreters and captioners, study tools with optional recording sessions for later review, note-taking, bookmarking, and immediate customer support. Simplify your tracking and billing with our user-friendly invoice system.

Coursio

coursio.com

Coursio is transforming how influencers, publishers and organisations share their knowledge onlineby creating their own online schools. From individual experts to large companies, our powerful tools in combination with intelligent course development strategies helps clients to envision, plan, create, manage, publish, measure, personalize, grow and monetize courses online.

Strigo

strigo.io

Strigo’s product-led education solutions help SaaS and software providers bring their training programs right into the product so that customers can access them exactly when and where they need them the most. Users gain convenient in-product access to the highly engaging hands-on learning experiences they need to quickly become productive, while companies are able to easily scale these highly effective tailored education offerings across the entire customer journey. Our customers have logged more than 3 million hours on Strigo’s powerful Academy, Classroom and Labs products, rapidly expanding the reach of their product onboarding and training programs and significantly improving both customer satisfaction and product adoption rates.

MeritHub

merithub.com

MeritHub is the most powerful, and globally used platform that is purposely built for interactive online teaching. It covers all aspects including audio/video communication, tabbed whiteboards, drawing & annotation, screen sharing, breakout rooms, and lesson recording in MP4 format. You can store & share content, homework, assignments, and track all activities including attendance. Tutors love MeritHub whiteboard to share & annotate pdfs, ppts in real-time, across devices. They can copy-paste text & images, insert equations, embed & edit Google docs, play audio/video files, YouTube, quizzes, and games.

Digital Samba

digitalsamba.com

Since its foundation in 2003, Digital Samba has been a premier choice for a video conferencing API and SDK in the European market. Hosted entirely within the European Union, it guarantees full GDPR compliance and offers a secure and robust video conferencing platform. Thanks to its pre-built and easily embeddable solutions, Digital Samba is designed for effortless integration into various applications, ranging from healthcare to event management. Digital Samba stands out for its minimalist design yet feature-rich video conferencing experience. It supports high-definition group video calls, customisable roles and permissions, screen sharing, interactive 'hand raise' functionality, AI-powered captions, and end-to-end encryption (E2EE). Additionally, it offers custom branding, CNAME support, and secure cloud recording of meetings. The platform's multilingual support in English, German, and Spanish extends its reach and usability. Known for its reliability, Digital Samba ensures smooth connectivity with negligible downtime and swift resolution of any technical issues. The platform emphasizes security, featuring anonymised user IDs and token-based authentication to safeguard user data. To discover more about Digital Samba's pre-built and easily embeddable video conferencing solutions, visit www.digitalsamba.com.

Sibme

sibme.com

Sibme improves the way professionals learn at work. We help teams build cultures of continuous improvement. Sibme’s Learning Engagement Platform powers professional development through virtual- and hybrid-coaching, peer-to-peer collaboration, cohort-based professional learning communities, and micro-credentials. Sibme works with more than 1,000 innovative schools, districts, and institutions–including Houghton Mifflin Harcourt, ASCD, Scholastic, the University of Texas, and Houston Independent School District. Sibme is designed by teachers. From K-12 and higher education to corporate learning & development, educators trust us to encourage critical conversations about real work, using real tools, with real people -- from anywhere at any time. Sibme’s Learning Engagement Platform embeds practice and collaboration in every workday, engaging employees while building a stronger community of learners. Sibme encourages teams to more frequently and authentically discuss the work, the challenges and, ultimately, the opportunities to maximize capacity through real-world experience.

CoSupport AI

cosupport.ai

CoSupport AI has officially received a patent for its developments in the field of multi-model message generation architecture, Patent US11823031B1. CoSupport AI – the solution that enhances customer support and empowers businesses with data-driven insights. Leveraging Natural Language Understanding, CoSupport AI ensures exceptional customer service and delivers unparalleled Business Intelligence to core departments. It consists of 3 components: Agent, Customer, and BI. They work in synergy to boost Customer Support team productivity, fully automate customer requests, and offer remarkable business insights with the power of generative AI. To achieve this, we integrate with your company’s data sources and use machine learning to create a comprehensive AI solution, tailored to your business. CoSupport AI Components: * CoSupport Agent – an AI assistant for your human agents that boosts their productivity. CoSupport Agent optimizes and reduces ticket processing time by providing reply suggestions, based on context from the entire conversation thread. With increased agent efficiency, you can cut down customer support costs by 30-80%. * CoSupport Customer is a self-sufficient AI tool that delivers highly accurate responses to your customers. CoSupport Customer is an autonomous AI-powered system with access to the entire product knowledge base, including website pages, product FAQs, and external APIs. It saves thousands of man-hours by handling up to 100% more of your customer requests. * CoSupport BI reinvents the decision-making process and delivers game-changing business insights in seconds. It's an AI Business Analyst connected to your company's data sources, including real-time information from your CRM. This way it generates content, offers insights, and draws analytical conclusions, based on context relevant to your products and customers.

NovelVox

novelvox.com

NovelVox is a global contact center service provider, committed to transforming agent-customer experiences for improved brand loyalty. Our unique contact center integrations empower agents with One NovelVox Platform to assist customers across voice, email, chat, social & instant messaging channels. NovelVox industry-optimized solutions are designed to complement leading contact CC technologies including Genesys, Cisco, Avaya, Amazon Connect, etc. With over 14 years of customer service optimization experience, 300+ successful deployments across 20+ countries, and industry-optimized solutions for Banking, Healthcare, Insurance, Credit Unions, Government, Telecom, Retail, and more – NovelVox is redefining agent experience for top brands, globally.

Aidbase

aidbase.ai

Aidbase is an AI-Powered eco-system designed to enhance customer support in start-ups. The eco-system features various products including an AI Chatbot that acts as the customer support agent, an email support component that handles customer support emails, and an AI-powered ticket system that resolves customer issues efficiently. Aidbase also offers 'Elements', a feature that allows to create a fully embedded AI-powered support experience in the startup's own app. The platform helps in training AI models through a multitude of sources like website content, YouTube videos, and other documents to understand and emulate the brand's offerings accurately. In addition to autonomous AI solutions, the platform also includes AI-assisted areas acknowledging when human intervention may be necessary. With Aidbase's No Code Form Builder feature, custom ticket forms can be created intuitively. The AI also learns from the startup's knowledge base and previous tickets, making it smarter with time. Aidbase also provides a 'Smart Suggestions' feature where the AI suggests solutions from users with similar issues. Aidbase's compatibility extends to a broad range of third-party tools and services. Aidbase Elements allow for integration, design, and implementation of support pages in different ways.

DeepConverse

deepconverse.com

DeepConverse is an advanced artificial intelligence platform aimed at automating customer service processes. Through the use of AI chatbots, DeepConverse enhances customer experience and contributes towards business growth. The AI tool's key capabilities include the use of next-generation support chatbots to facilitate more efficient and guided support, and interactive decision trees for handling complex tickets. DeepConverse also utilizes an Answer Engine, leveraging existing knowledge resources for quick launching. The system integrates with Zendesk LiveChat, featuring agent handover capabilities where it can rapidly scan for relevant support agents. It provides rich analytics which help in making informed decision and saving support costs, coupled with an in-built form builder for streamlining support processes. DeepConverse is programmed with more than 50 integrations, delivering versatile compatibility. It supports various channels including web, email and messages through Facebook Messenger and SMS. DeepConverse is applicable across several industries such as gaming, retail, education, consumer electronics and more, offering automated and enhanced support experience for various customer queries.

Interactions

interactions.com

Interactions provides Intelligent Virtual Assistants (IVA), which are AI-powered tools that enhance communication between businesses and consumers. Their technology combines artificial intelligence with human understanding to create engaging and effective interactions. The main goal of Interactions' IVA is to improve customer experience and streamline communication processes.Interactions' IVA is designed to handle a wide range of tasks, allowing businesses to optimize their customer engagement efforts. It can assist in customer care, ensuring that inquiries and issues are effectively addressed. The IVA is also capable of providing PCI compliance, ensuring the security of sensitive financial information. Additionally, it can manage social customer care, enabling businesses to effectively engage with customers on social media platforms.One of the key features of Interactions' IVA is its ability to understand and communicate at a human level. This means that customers can interact with the IVA naturally, using their own words and without being limited by language barriers or complicated queries. The IVA also reflects the brand persona of the business, allowing for a personalized and consistent customer experience.Moreover, Interactions' IVA can automate transactional or data-driven tasks, freeing up human agents to focus on more complex issues that require personal attention. This improves agent productivity and creates a more positive work environment for employees.Overall, Interactions' Intelligent Virtual Assistant offers businesses the opportunity to enhance customer communication, optimize labor resources, improve customer experiences, and streamline their operations.

Gradwell

gradwell.com

Since 1998, Gradwell have been delivering cutting-edge cloud technology developed in-house by our expert team. Our acquisition of The Technology Group happened in 2021, making us the largest 3CX partner in EMEA. We are a leading cloud communications provider, delivering end-to-end solutions to businesses of all sizes. Our services, including hosted telephony, SIP and business connectivity were born in the cloud and continue to evolve based on the development of our own intellectual property.

Workdeck

workdeck.com

An Artificial Intelligence driven platform for running the complete digitized workplace and proving onsite, remote and hybrid team with one intuitive touchpoint for being productive from anywhere. Integrated tools for: • Management of Projects / Services • Task execution • Resource Planning • Financials • Document Repositories • Communication (chat, instant messaging) • Calendars • Leave Management • Time recording • Purchases and Expense Management • Travel Management • Integrated with Google (G-Suite) and Microsoft Office 365 • Web and smartphone applications

Deskree

deskree.com

Deskree is a cloud platform that simplifies and optimizes backend development and infrastructure management for businesses and developers.

Nynja

nynja.io

Embedded meetings solutions on your website $9.99 per month, clients are FREE! A complete platform of meeting solution tools, with your brand on it! What you get... Audio & video conferencing - Screen sharing Large file transfers - Instant one to one and group chats Data storage drive - Automatic in line chat translation in over 101 languages. Watch how it works on your website NINJAworkspace.com https://youtu.be/pGznF2Ok954

Jumppl

jumppl.com

Powerful and centralised tools to keep your team focused and clients informed. Jumppl stops your teams data from spreading all over the place.

Journyz

journyz.com

Journyz is a SaaS Platform that helps CXO’s configure unique business solutions and engage all stakeholders around these solutions. Journyz helps leaders digitize business processes that are unique to each enterprise (or even teams within an enterprise) connecting users with valuable information to leaders who will be better equipped to make data-driven decisions. Leaders can customize the user experience to engage teams around the business processes with “playbooks” that consist of task management, data entry forms, chats, surveys, gamified challenges, internal social media and more. Journyz views and dashboards create visibility and data visualization for the entire organization.

Tipi

tipihub.com

Respond on your own time, from anywhere, in full thoughts, keeping full history of decisions.

Eko

ekoapp.com

Eko is an all-in-one platform for businesses with remote workers. Ensure your workforce stays connected, engaged and productive while working from home. Work and collaborate effectively from anywhere with community features, communications tools, project management and knowledge-sharing hubs. With Eko you can strengthen communication and collaboration (1-1/group chats and calls, file sharing, project management, company-wide announcements), enable training and development (company knowledge management system), increase operational efficiency (digital workflows, task delegation) and modernize people management (employee database, HR forms and processes). Eko is multi-platform, customizable and integrations-friendly.

Cynoia

cynoia.com

Teams are tired of keeping track of the flow of information. Cynoia integrates a painless process implementing synchronous communication.