Patient engagement software is designed to encourage patients to actively participate in managing their health, foster a collaborative relationship between patients and healthcare providers, and enhance the overall patient experience. As healthcare organizations face growing expectations similar to those in the retail and hospitality sectors, patients now expect compassion, recognition, prompt communication, and easy access to information from their providers. Products in this category must offer features such as patient portals, communication tools, reputation management, outreach and marketing, surveys and feedback, patient education, self-care management, and appointment reminders. A key benefit of patient engagement software is the patient portal, which facilitates communication between patients and providers while enabling patients to actively engage in managing their health. Additionally, this software allows healthcare organizations to manage their reputation, generate feedback, and trigger a cycle of reviews that enhance the overall patient experience. Patient engagement tools also streamline outreach efforts to new or referred patients, often including the distribution of health education materials. For patients with chronic conditions, this software helps manage at-home or self-administered therapies and medications. Some solutions also serve as appointment reminders through patient portals or HIPAA-compliant messaging platforms. Patient engagement software can be tailored for either patients or physicians and can take various forms, ranging from patient portals and reputation management tools to patient-experience survey management systems. These solutions provide healthcare organizations with essential tools to enhance engagement strategies. Additionally, they can integrate with other technologies like interactive patient care systems (IPC), telemedicine software, patient intake systems, EHR software, and clinical communication tools to further improve patient care.
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Klara
klara.com
Constant phone calls lead to long wait times, fragmented communication, endless phone tag, unhappy patients, and staff burnout. With Klara, medical practices are able to improve their operational efficiency and centralize patient communication channels with a true system of engagement, integrated with the leading EHRs, and used throughout the entire practice. Every touchpoint throughout the patient journey can be automated with Klara, from appointment reminders to post-visit instructions and beyond. Practices can also communicate with third-party healthcare providers, such as pharmacies, to reduce the time it takes for things like prior authorizations to get approved. Improving patient care and collaboration is as easy as texting. Klara is a leader in patient communication and collaboration whose platform empowers patients to take more control of their healthcare experience and practices to increase efficiency. We help HIPAA-compliant healthcare providers effectively communicate with their patients by transforming high phone volume into two-way messaging. Medical practices across specialties such as dermatology, plastic surgery, OBGYN, family and internal medicine, otolaryngology, pediatrics, primary care, and many more use Klara to improve their patient experience while streamlining their internal administrative workflows.
Luma Health
lumahealth.io
The Luma Health product offers automated functions that enable streamlined and improved patient engagement with limited human involvement. The core functionality is practical and operates seamlessly within the healthcare ecosystem, facilitating increased system performance and reduced FTE workload, enabling the workforce to focus on higher-level functions. Furthermore, Luma has ample room for flexibility and adaptation to specific system use cases, furthering performance and reducing workforce redundancy. My favorite part about Luma is working with their team, who are brilliant, compassionate and innovative. Luma has helped our system quickly solve many complex problems, and I look forward to our future together.
Rhinogram
rhinogram.com
Rhinogram's digital communication & virtual care platform is designed for strategic healthcare facilities looking to reduce call volume, improve staff efficiency, and acquire new patients while providing empowered patient engagement and achieving high patient satisfaction. Healthcare facilities of all sizes are having to do more with less and less everyday. Rhinogram's complete engagement platform provides a market leading and innovative, AI powered, real-time communication platform, that empowers patient initiated communication and direct simple texts (SMS), multimedia texts (MMS) and live video messaging- giving healthcare facilities the ability to better engage with patients while streamlining workflows and consolidating disparate systems.
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