Page 4 - Top ServiceNow Alternatives

CallHippo

callhippo.com

CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.

Voiceflow

voiceflow.com

Voiceflow empowers ambitious teams to build impactful AI agents. Loved by designers and developers, Voiceflow helps teams work together to build, test, ship, measure and improve voice and chat experiences. Conversational AI product teams across the mid-market and Fortune 500 - from ClickUp and Instacart to JP Morgan Chase and The Home Depot - trust Voiceflow as their collaborative AI agent building platform. The intuitive agent builder canvas, knowledge base, and content management system are paired with an extensible developer toolkit for shipping advanced AI agents that can scale across the customer experience. More than 250,000 ambitious teams worldwide are building agents on Voiceflow today.

WATI

wati.io

Reimagining customer engagement, Wati is the leading conversational platform built on WhatsApp's Business API. Our easy-to-use software empowers 8,000+ businesses across 100+ countries to deliver personalized, real-time conversations at scale. With innovative AI solutions, we're transforming how companies communicate: * Shared inboxes allow seamless collaboration * Powerful automation boosts efficiency * Broadcast messaging engages customers * Intelligent chatbots provide instant support As a fast-growing global SaaS startup, we're passionate about using technology to build meaningful relationships between businesses and customers. Our talented, driven team is united by a vision to empower organizations and redefine connections through meaningful conversations.

Crisp

crisp.chat

Crisp is the ultimate all-in-one multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the customer-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, enhance customer help, and improve customer satisfaction, leading to a global increase in revenue. Get started for free today and join 400 000 businesses using Crisp at crisp.chat With an easy UX, companies can build a shared inbox for everyone within the company. Crisp is your one-stop for managing your multichannel customer support strategy. While using Crisp, you'll access the following: - Website chat widget - AI Chatbot software and scripted chatbot builder - Knowledge base software - Drip campaign software - CRM software - Live Translate (Talk like a native in your customers' language) - MagicType (See what your customers are typing in real-time) - Screen Sharing (With no additional plugin needed) - Multiple integrations (Slack, WordPress, Shopify, WooCommerce, Adobe Commerce, Zapier, Hubspot, Salesforce, Jira, Trello, ...) - many other features

SafetyCulture

safetyculture.com

SafetyCulture is a mobile-first operations platform that gives you the knowledge, tools, and processes you need to work safely, meet higher standards, and improve every day, offering a better way to work. What started as a digital checklist app has evolved into a platform for conducting inspections, raising and resolving issues, managing assets, and training teams on the go. SafetyCulture also helps teams do more than just tick the boxes for governance, risk, and compliance – it can help set environment, health and safety standards, and raise the bar when it comes to operational excellence. With real-time data capture and actionable insights at your fingertips, you’ll always know what's working and what's not so you can focus on what truly matters – getting better every day. Unlock the potential of your working teams to propel your business forward with SafetyCulture.

Botpress

botpress.com

Botpress is a generative AI platform for building ChatGPT chatbots, enabling users to create chatbots with an intuitive building experience, powered by the latest in LLMs and GPT by OpenAI. The platform offers an extensive range of features, including the GPT-Native Engine and Conversation Studio, which provides a next-generation chatbot editor. Besides, the platform comprises the Hub, which is the largest collection of integrations that users can use to integrate their chatbots with other tools and services. It also offers various resources, including documentation, video tutorials, SDK, and a community forum on Discord. Botpress Cloud is the platform's new feature that users can try out to build and deploy their chatbots faster, while its Visual Flow Editor offers an intuitive, visual flow editor that allows users to bring their users' conversations to life. The platform also provides various pre-built integrations and skills powered by the largest chatbot open-source community, enabling users to speed their building process.Users can leverage the platform's insights from Analytics, Misunderstood, and Sentiment Analysis to continuously improve their chatbot. Additionally, Botpress offers one-click deploy across all their channels to meet users where they are. Botpress is trusted by thousands of organizations and has built various templates, including Shopping Companion, Health Bot Template, Banking Support, IT Assistant, Telco Billing Advisor, Fitness Friend, HR Helper, and Language Tutor chatbots. Overall, Botpress offers various tools and features that make building and deploying chatbots faster and effortless.

ConnectWise Home

connectwise.com

Made for companies that sell, service, and support technology, ConnectWise PSA (formerly ConnectWise Manage) is the leading business management platform worldwide. Technology Solution Providers (TSPs) rely on ConnectWise PSA to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, ConnectWise PSA facilitates business-process automation, help desk management and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company's operations. ConnectWise PSA is the centralized hub that gives TSPs an end-to-end view and total control over their business. ConnectWise PSA also gives its users access to a powerful network of ideas, experts, and solutions. A veteran in the technology services industry, ConnectWise PSA has been the premier business management platform for technology companies for more than 15 years.

PagerDuty

pagerduty.com

PagerDuty is an American cloud computing company specializing in a SaaS incident response platform for IT departments. As of 2018, the company has raised over $170 million in venture funding. It has been recognized by Forbes on its "Cloud 100" as well as the USA Today list for the top small and mid-sized companies for diversity in 2018.PagerDuty is headquartered in San Francisco with operations in Toronto, Atlanta, the United Kingdom, and Australia. Its platform is designed to alert clients to disruptions and outages through machine learning and automation. The software operates as a standalone service or can be integrated into existing IT systems. Notable customers include GE, Vodafone, Box.com, Clover Network, and American Eagle Outfitters.

Front

front.com

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. They’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and they get the analytics and insights their business needs to optimize their customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay, rely on Front to deliver game-changing service that wins and retains customers for life.

Missive

missiveapp.com

Missive was launched in 2015 from Quebec City, Canada. It is currently composed of 3 co-founders and 2 employees. Missive is an app that brings team inboxes and chat under a single roof. It was built with collaboration in mind to centralize your team's communication. Among its many features, Missive offers four key ones: - Team Inboxes. - Internal Team Chat. - Rules to automate workflows. - Integrations.

Bordio

bordio.com

Bordio is work management software for teams across all industries. Here you can add teams and invite your teammates, create projects, manage tasks and events and organize your teamwork. Whether you're working with people inside your team or bringing in outside partners and clients, Bordio has got you covered. It's designed to handle everything from your daily tasks to those big projects, keeping everything running smoothly so you can focus on what really matters. Bordio doesn't just stop at organizing your tasks; it goes the extra mile by helping you manage your team's workload effectively. With features that let you track the time spent on tasks and meetings, setting up recurring tasks, and keeping an eye on daily progress, it's easier than ever to keep everyone on track. Plus, with the ability to chat right in the task window, you'll never lose track of those important conversations and decisions. Keep the communication clear and make sure everyone's on the same page. Say goodbye to juggling multiple apps for notes, file storage, and calendars. With Bordio, you can upload files directly to tasks, keep all your project-related notes tidy, and even sync up with your Google Calendar. And with the mobile app, you can keep tabs on everything, no matter where you are. Bordio makes managing your team's work not just doable but downright easy.

Skillsoft

skillsoft.com

About Skillsoft Skillsoft (NYSE: SKIL) delivers transformative learning experiences that propel organizations and people to grow together. The Company partners with enterprise organizations and serves a global community of learners to prepare today’s employees for tomorrow’s economy. With Skillsoft, customers gain access to blended, multimodal learning experiences that do more than build skills, they grow a more capable, adaptive, and engaged workforce. Through a portfolio of best-in-class content, a platform that is personalized and connected to customer needs, world-class tech and a broad ecosystem of partners, Skillsoft drives continuous growth and performance for employees and their organizations by overcoming critical skill gaps and unlocking human potential. Learn more at www.skillsoft.com

EngageBay

engagebay.com

EngageBay is world's #1 affordable all-in-one marketing, sales, and support CRM software supporting over 29500 growing companies around the world. EngageBay helps companies to acquire, engage, nurture web visitors and convert them to happy customers and grow their business 5x and more. EngageBay offers a slew of features including: - Simple and powerful All-in-One CRM - Easy to use marketing automation software - Email marketing - Free Live Chat Software - Powerful helpdesk software - Email Sequences - Landing Pages - Web Forms to capture online leads - 360 Degree Customer View across marketing, sales and support departments - Appointment Scheduling Software - Contact Management Software - Free CRM software and many more.

8x8 Work

8x8.com

8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work elevates the quality and reliability of your business communications system: - Give your business a competitive advantage with a modern cloud-based phone system. Industry-leading global coverage in over 55 countries backed by a 99.999% uptime SLA guarantee. - Get award-winning voice quality in the office or on the go, powerful analytics, and a single administration platform to manage all your locations. - Use one app for all your business communications needs. Consolidate vendors to simplify IT management and boost employee effectiveness and productivity regardless of work styles, locations, or devices. - When ready, seamlessly expand to the 8x8 XCaaS platform and let 8x8 be your one-stop shop for voice, video, chat, contact center, and APIs. - 8x8 maintains various industry-leading security and third-party compliance certifications, and our security program is designed to protect the confidentiality, integrity, and availability of our customers’ data. - 8x8 has been a leader in cloud communications for many years, and innovation runs deep in our company’s 30-year history. We have been awarded over 300 patents covering diverse aspects of our service, infrastructure, and UX design and functionality. The 8x8 Work capabilities include: - All-in-one collaboration from desktop and mobile devices with voice, video, and instant messaging. - Enterprise-grade PBX features include voicemail, transcription, business SMS/MMS, fax, emergency services, and more. - Multi-level auto-attendant and flexible call routing rules and flows. - Department-level call queues and effective queue management capabilities. - Schedule, host, and manage large video meetings with up to 500 participants from a web browser, desktop, or mobile device—live stream even larger meetings, such as company-wide meetings and town halls, directly on YouTube. - In-meeting chat, virtual backgrounds, recordings, polls, breakout rooms, live translation and closed captioning, and AI-generated post-meeting summaries for important highlights and key moments. - 1-1 or group private and public chat rooms. Set your presence status, share links and files, and quickly access previously shared documents. - Coaching and speech analytics features and actionable business insights using built-in analytics that capture historical and real-time data from all interactions. - Out-of-the-box integrations with 40+ enterprise apps, including Salesforce, ServiceNow, and Microsoft Teams. Right-fit telephony integration options for companies standardizing on the Microsoft ecosystem. - Composed, personalized experiences for key organizational roles, such as IT administrators and receptionists, to boost user productivity.

GetResponse

getresponse.com

GetResponse is a comprehensive email marketing platform that provides small businesses, solopreneurs, coaches, and marketers with powerful and affordable tools to grow their audience, engage with their subscribers, and turn subscribers into paying customers. With over 25 years of expertise, our customers choose GetResponse for our user-friendly solution, award-winning 24/7 customer support, and powerful tools that go beyond email marketing – with automation, list growth, and additional communication tools like webinars and live chats to help businesses build their personal brand, sell their products and services, and build a community. Need a more advanced platform? GetResponse MAX and MAX² are solutions for demanding users looking for advanced marketing features and reliable support.

Helpwise

helpwise.io

Retaining customers is as important as acquiring new ones. Loyal customers generate more revenue and bring you referrals at zero cost. Providing good customer service is an integral part of customer retention. With Helpwise, managing customer service is easy. 1. Setup your customer service center literally in minutes. 2. Communicate with customers across all channels and collaborate with your team. 3. Establish accountability with no more shared passwords. 4. Setup self-service and automation. 5. Get actionable insights on improving team productivity and customer satisfaction. Helpwise integrates with Email (think support@, sales@, careers@ etc.), Live Chat, Whatsapp, SMS, Social Media and more. Get started with Helpwise, a customer service solution that drives revenue for your business.

New Relic

newrelic.com

Monitor, debug, and improve your entire stack. New Relic is where dev, ops, security and business teams solve software–performance problems with data. New Relic is a San Francisco, California-based technology company which develops cloud-based software to help website and application owners track the performances of their services.

Opsgenie

atlassian.com

Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable companies to effectively respond to their IT/DevOps issues. Opsgenie empowers teams to develop incident response plans, collaborate and coordinate the response actions and analyze response effectiveness. Learn why Opsgenie is the fastest growing alert routing and incident management solution on the market, www.opsgenie.com

CircleCI

circleci.com

CircleCI is the worlds largest shared continuous integration and continuous delivery (CI/CD) platform, and the central hub where code moves from idea to delivery. As one of the most-used DevOps tools that processes more than 1 million builds a day, CircleCI has unique access to data on how engineering teams work, and how their code runs. Companies like Spotify, Coinbase, Stitch Fix, and BuzzFeed use us to improve engineering team productivity, release better products, and get to market faster.

Zoho Learn

zoho.com

Zoho Learn is a cloud-based knowledge and learning management platform for businesses. With Zoho Learn, you can centralize your company’s information, create interactive courses, and get detailed reports on the progress of your learners. With powerful features for effortless content creation and collaborative authoring, an easy-to-use course builder, built-in assessment tools, and powerful reporting, Learn is a full-fledged training tool for businesses of all sizes.

BrightHR

brighthr.com

Meet the most popular HR software and support service for SMEs. With HR advice, staff wellbeing and even a clocking in app, discover how BrightHR saves you time, money & effort now.

Drift

drift.com

Drift®, the buyer experience and Conversational AI company, inspires businesses to create more engaging customer experiences, one conversation at a time. Its human-centric, AI-powered platform listens, understands, and learns from buyers to deliver personalized experiences and recommendations at every touchpoint. Drift is creating a world where AI works for humans to turn conversations into relationships. Drift helps thousands of customers across the globe translate conversational data and buyer behavior into deeper relationships, more pipeline, and more revenue. A pioneer in Conversational Marketing, the company was founded in 2015 to help remove friction from the B2B buying process. As buyer expectations continue to increase and AI becomes central to empowering meaningful customer journeys at scale, Drift is disrupting the category it created.

BirdEye

birdeye.com

Birdeye is the top-rated reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.

KodeKloud

kodekloud.com

BECOME A DEVOPS EXPERT THROUGH OUR LEARN-BY-DOING PLATFORM. KodeKloud believes in the learn-by-doing teaching approach. We believe this teaching approach allows our students to reach their highest potential, which will help you build a successful DevOps career.

SendPulse

sendpulse.com

SendPulse is a multi-channel marketing automation platform for multifaceted business promotion and customer retention. SendPulse allows you to send email and SMS campaigns, work with clients using chatbots for Telegram, Facebook Messenger, WhatsApp, and Instagram, and create landing pages in just 15 minutes. SendPulse also offers a platform for creating online courses. You can easily track all of your marketing activities and client information with SendPulse’s free CRM.

TeamDynamix

teamdynamix.com

TeamDynamix offers IT Service Management (ITSM) with Project Portfolio Management (PPM) on a combined platform together with enterprise integration and workflow via iPaaS - integration platform as a service. This is a codeless platform that can easily expand to Marketing, Facilities, HR and other areas - without any coding or scripting. TeamDynamix can help improve IT service delivery with support for ITIL, drive better project outcomes and drive digital transformation.

Zimyo

zimyo.com

Zimyo is an extensive HR-tech platform that solves complex HR challenges while streamlining and automating the day-to-day HR operations. Trusted by modern-day organizations such as Bajaj Capital, Yashraj Films, TVF, Shree Maruti, Capital Motion, SOHO House, Qatar Wire Products, and 2,500 others, Zimyo offers a comprehensive suite of products that includes HR and Payroll, Attendance, Performance, Applicant Tracking, Engagement, LMS and 50+ modules. By leveraging these solutions, organizations of any size can automate HR operations, run error-free payroll, disburse salaries on time, track employee attendance, onboard/offboard employees, track employee performance, parse resumes, send offer letters, and do much more. Join us on a journey to redefine HR excellence.

Signals

getsignals.ai

Signals is a lead generation and AI Platform that helps you know who is on your website, and leverage their behaviors, to engage with visitors who are ready to buy. We have already helped companies find thousands of qualified new contacts without visitors needing to fill out a form.

JivoChat

jivochat.com

JivoChat is a free live chat for online businesses to talk to their customers in real time. It offers you to build a 360° customer support system and to connect message funnels, offer calls, configure and customize freely.

Hive

hive.com

Hive helps teams move faster. Hive's best-in-class project management platform includes all of the tools you need and want - and if not, we will build them for you. With flexible project views and endless customizations, Hive offers project management on your terms, success guaranteed. Hive is used by thousands of fast-moving teams to help with: - Project management - Integrating tools - Resourcing - Time-Tracking - Proofing and approvals - Note Taking - Task management - Reporting and analytics