Colt
colt.net
Colt Technology Services (Colt) is a global digital infrastructure company which creates extraordinary connections to help businesses succeed. Powered by amazing people and like-minded partners, Colt is driven by its purpose: to put the power of the digital universe in the hands of its customers, wherever, whenever and however they choose. Since 1992, Colt has set itself apart through its deep commitment to its customers, growing from its heritage in the City of London to a global business spanning 40+ countries, with over 6,000 employees and more than 80 offices around the world. Colt’s customers benefit from expansive digital infrastructure connecting 32,000 buildings across 230 cities, more than 50 Metropolitan Area Networks and 250+ Points of Presence across Europe, Asia, the Middle East, Africa and North America’s largest business hubs. Privately owned, Colt is one of the most financially sound companies in the sector. Obsessed with delivering industry-leading customer experience, Colt is guided by its dedication to customer innovation, by its values and its responsibility to its customers, partners, people and the planet.
Channels
channels.app
Channels is the only app you need to power up your customer service! How come? Well, the biggest problem of customer service and - especially - of customer support phone calls is that they’re painful for both customers and customer service reps. This neither helps your business nor improves customer satisfaction. And that’s where Channels comes to the rescue. Channels integrates with your favorite 🛒 platforms such as Shopify, Magento, and Pipedrive to collect customer data stored in them. Then, when your customers are calling, Channels shows you the most important customer details so you can get straight to the point. Put an end to the interview-like customer support phone calls! Besides that, Channels lets you build an IVR-based helpline so your customers can get help whenever they need it. Plus, you can handle customer support phone calls from your PC, laptop and even your 📱smartphone thanks to our Mobile App! Also, Channels integrates with your LiveChat 💬and lets you offer a way to call your company when the chat is not enough. After all, not everything can be resolved through text… On top of all of that, Channels comes packed with useful features that will help your business thrive and your customers happy! Some of them are: 🎙️Call recordings - so you can always come back to an important conversation and lose no important detail 🌎International phone numbers - so you can make it easy for anyone to connect with you, no matter where they’re calling from 🤑Affordable call rates - so your customer service solution doesn’t hurt your wallet 🎯IVR - so your customers get straight to the right agent 🤗Toll-Free numbers - so it’s a no-brainer for any customer that would like to call you If you’d like to try out Channels, there was no better time to do so, as ➕there’s a 7-day free trial➕ No credit card required, no limitations!
SynXis Voice Agent
sabrehospitality.com
Expedite calls, increase conversions, and boost cross-sell opportunities with SynXis Voice Agent—an intuitive, guest-centric hotel call center solution. Traditional front desk call center software can often be disconnected, resulting in lengthy call times, clunky user experience, and increased difficulty cross-selling or up-selling guests. SynXis Voice Agent from Sabre Hospitality is an intuitive, guest-centric call center tool that guides agents through the conversational flow of making a voice reservation, increasing conversion and cross-selling opportunities while minimizing call time. SynXis Voice Agent is a great reservations tool; it has most of the things you want to handle a reservations line just fine.
FluentStream
fluentstream.com
FluentStream is the leading communications provider for small to medium business and has been recognized by Inc. 5000 as one of the fastest-growing private companies six years in a row. FluentStream's mission is to simplify how businesses communicate with their customers. FluentStream enables service, sales and other professionals to deliver an exceptional customer experience from any device or location.
Klearcom
klearcom.com
Klearcom is the world’s leading Customer Call Path Testing platform, assisting global organizations with real-time contact center testing. Klearcom provides global Voice and IVR testing capabilities to organizations with a dependency on customer communication. Its AI based platform will automatically analyze the full customer call path, benchmark performance and alert on every single issue through the IVR and network to the agent, using a single test. Reduce the cost and risk of downtime on both speech and DTMF based IVR’s with Klearcom. Testing includes IVR call path, regression, load and live monitoring.
CallTower
calltower.com
Experience the power of advanced cloud communications with CallTower's unified, connected solutions. Stay connected, productive, and happy. Since its inception in 2002, CallTower has evolved into a global cloud-based, enterprise-class Unified Communications, Contact Center and Collaboration solutions provider for growing organizations worldwide. CallTower provides, integrates and supports industry-leading solutions, including Operator Connect for Microsoft® Teams, Teams Direct Routing, GCC High Teams Direct Routing, Office 365, Cisco® Webex Calling / UCM, Cisco® CCPP, Zoom (BYOC), Zoom Phone, CT Cloud UCaaS and four contact center options, including Five9 for business customers.
Glia
glia.com
Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. Glia's ChannelLess™ platform architecture powers seamless customer interactions across call center, digital, web, and AI automation. Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration, and AI-enabled assistance. Glia has partnered with more than 300 banks, credit unions, insurance companies, and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service. The company is recognized by analysts for its innovation - including Gartner as a Cool Vendor, and has raised over $150 million in funding from top investors.
Ozonetel CloudAgent
ozonetel.com
CloudAgent is Ozonetel’s cloud-native Contact Center as a Software (CCaaS) Platform that is trusted by India’s leading brands for running efficient, cost-effective, and scalable contact center operations. It combines the capabilities of multi-channel ACD, intelligent IVR, powerful dialers, quality monitoring, and AI systems enabling businesses to create seamless omnichannel customer communications. * Unified Dashboards. For Effortless Omnichannel CX - CloudAgent offers a unified platform to effortlessly manage phone calls, SMS, WhatsApp, and more. Your agents can effortlessly switch between voice and digital channels on a single dashboard. Ensure conversational continuity for your customers across channels. * Deep CRM Integrations. For Unmatched Automation - With CloudAgent's readymade CRM integrations, you auto log call data and call recordings into your CRM. Agents click-to-call or answer calls from within the CRM itself. They view customer data as they speak, resolving queries 25%-35% faster. * Superior Monitoring. For Transformed Agent Performance - CloudAgent offers the most comprehensive and flexible dashboards, tracking performance across 300+ parameters. Supervisors get a bird’s eye view of everything happening on their floor. You track and assess metrics across campaigns and teams for actionable training insights.
VdoCipher
vdocipher.com
VdoCipher provides video playback and piracy protection solutions for e-learning & media platforms to help them serve content on their site/app in the most secure and smooth manner. VdoCipher has blocked 120,000+ advanced piracy attempt hacking sessions in past 6 months. A combination of Hollywood standard DRMs, viewer-specific watermarking & piracy tracker engine ensures that videos can’t be downloaded or shared illegally from your platform. A combination of custom smart player, analytics and video management suite enables best viewer and video management experience. They also won the best video security company award by Streaming Media Magazine, Europe. VdoCipher serves 3000+ customers across 120+ countries.
Kaltura Management Console
corp.kaltura.com
The Kaltura Management Console (KMC) is the central hub and primary application within the Kaltura platform, serving as the commanding interface with robust capabilities for overseeing and controlling all aspects of video content across your Kaltura applications. As a central hub, it empowers administrators with managing tools to upload, organize, customize, and secure video content as well as effortlessly perform bulk action tasks enabling administrators to handle a multitude of operations at once. Content is organized into categories (similar to folders in a library) and can be shared within Kaltura applications. The root categories have a logical structure reflecting the front-end applications available in your account, such as Kaltura Event sites, LMS platforms, and Kaltura's Video Portal. The KMC is also ideal as a standalone solution offering storage solutions and sharing content externally.
Cyara
cyara.com
The award-winning Cyara CX Assurance Platform helps companies accelerate customer experience development, increase quality across all digital and voice channels, and assure customer journeys end-to-end. The Cyara Platform supports the entire software development lifecycle for customer experience, from design to functional and regression testing, user acceptance testing, load testing and production monitoring. We test from the customer’s perspective, ensuring that you identify issues that impact the customer’s experience from across the complex set of technology used to deliver that experience. www.cyara.com CX Assurance Platform Benefits Single Platform Handle the full range of CX development and assurance needs from design to monitoring. Perform CX design, CX discovery, functional regression testing, performance testing, monitoring and troubleshooting. Work from a collaborative environment that captures designs and tests, enabling all team members to share and reuse scripts and data across functions. Maximum Productivity Maximize productivity with full automation. Automatically discover existing CX, automatically build and maintain test scripts, perform easy-to-use test script authoring, reuse test scripts across testing types, and reuse test data across test cases and campaigns. Cyara uses Robotic Process Automation (RPA) as bots to automatically generate thousands of customer interactions to simulate real-world customer contact. Most Comprehensive Support the broadest CX assurance needs by assuring complete omnichannel customer journeys, from self-service to agent-assisted service, and the agent desktop. Test the widest range of digital and voice channels including IVR, chat, SMS, email, and others. Enables Agile & DevOps Accelerate development and improve quality by enabling Agile and DevOps practices. Shift left by generating test cases from the design phase. Foster collaboration through visualization and enabling capabilities designed for different teams.
Gloww
gloww.com
Gloww is an online interactive presentation tool that allows teams to create engaging and collaborative video meetings. It allows hosts to bring their meetings to life and captivate their audience by providing features like playing music and videos, launching polls, quizzes, word clouds, spin the wheel, and more. Gloww can be used for a variety of use cases, including all-hands meetings, training, webinars, team building activities, quarterly business reviews, and virtual happy hours. The website provides templates and examples for each use case. Key features of Gloww include: * Ability to create beautiful and customizable events * Streamlined meeting flow design * Diverse interactive activities to engage the audience * Recap and follow-up capabilities, including recording, reporting, and sharing meeting outcomes Gloww supports up to 1,000 participants per session and is accessible on mobile devices with supported operating systems and browsers. Users can easily get started with Gloww by signing up on the website. The platform offers a tutorial to guide users through the initial setup process.
AuditCall
auditcall.com
AuditCall is eminent for delivering exceptional call analytics solutions for businesses across the world. It provides detailed insights into every aspect that makes your phone ring. Phone Call Tracking, Recording, Analytics, and more to let you drive utmost revenue and get delighted clientele. AuditCall is a product known for its innovative cloud unified communications and collaboration solutions. Headquartered in the United States, AuditCall provides businesses and industries with more advanced and secure ways to connect to their clients, to their employees, boost workforce productivity, and strengthen customer relationships with its intuitive software - AuditCall. It assists corporates in making more informed decisions on how to allocate the marketing spend by optimizing ROI for ads and keywords that turn in the most calls. It is equipped with intriguing features that enable data-driven marketers to optimize the performance of their advertising campaigns, increase sales effectiveness, and improve customer retention. AuditCall not only gives you visibility into the campaigns that are driving your calls but provides a full picture of the outcome of every call. The result? You can make smarter campaign optimization decisions to drive more revenue-generating calls and more efficient campaigns.
degpeg
degpeg.com
Degpeg is a Cloud-based Live Commerce platform, which adds and enhances online selling & marketing of any product /services through better customer experience by multi-streaming on both web & mobile, supporting 30+ social platforms at the same time. Products: <> Live communication Platform The live communication platform helps businesses to connect with potential customers in real-time through audio and video interactions. It efficiently converts leads into sales, creating personalized interactions that foster trust. By bridging the gap between offline stores and online consumers, it ensures seamless connections and convenience. Moreover, the platform enhances operational efficiencies through video calls between customers and service centers, streamlining processes and elevating customer satisfaction. Features: * Chat Inbox * Call Routing * Track Location * Add People on Call * Call Recording * Integration With Web & App * Screen Sharing <> Live Tv Degpeg empowers brands to launch their live TV, enabling multi-streaming on various platforms from a single dashboard. Additionally, brands can seamlessly add CTAs to their website while livestreaming on multiple social media platforms. Features: * Multistreaming * Integrated Commerce * Organize events * Live Chat <> Shoppable videos It allows viewers to directly purchase products or services showcased in the video, enhancing the shopping experience. Features: * In-Video Shopping * Interactive Product Links * Call-to-Action Buttons
ContactWise
contactwise.io
CRM - contact, constituent, or customer relationship management, is a application that stretches across industries and verticals ranging from state and local government to sales organizations to higher education institutions. ContactWise is an innovative cloud-based contact center platform with advanced data driven routing engine to help companies to improve their sales, customer satisfaction and retention.
Cadjin
cadjin.com
Cadjin is an AI enabled multi channel communication platform. It provides you the essential solutions which will help you to connect with your customers or audiences more precisely, effectively and efficiently. You can do offline streaming, Live streaming, virtual events, Advertising, Marketing and much more. Cadjin provides enterprise SaaS Platform with a multi-product suite offering to fit your business streaming needs. Experience its suite of products for your varied business needs. Cadjin's AI based self serve platform helps you connect & communicate seamlessly across various platforms.
Unleash live
unleashlive.com
Infuse intelligence into your enterprise video and images, transforming siloed data into valuable, real-time insights and impactful knowledge. Unleash live's AI computer vision software enhances asset management and drives operational efficiency, resulting in cost reductions, enhanced productivity and improved safety measures. The Unleash live platform connects media captured through any device including CCTV, aerial drone cameras, other robotic cameras and sensors to the cloud for artificial intelligence powered video and image processing. Unleash live provides the ability for fast and accurate in-the-field collection and cloud editing, AI analytics, auto-clipping of image and video assets, 3D modelling, and VR to improve time to decision making and better output quality. Unleash live optimises your workflow for rapid and powerful insights generation and decision making.
StreamShark
streamshark.io
StreamShark.io is an adaptable and highly scalable live and on-demand video platform for start-ups, SMEs and Corporates. Founded in 2011 from research out of the University of Melbourne, StreamShark is backed by leading Australian venture capital firm Starfish Ventures and the University of Melbourne's commercialisation arm.
Stellar
stellartickets.com
Stellar is the premier hybrid live event platform, purpose-built for entertainment professionals to deliver live streaming and in-person event experiences audiences will love and remember. To date, Stellar has helped hundreds of venues to increase their reach, revenues and audiences. Stellar's all-in-one platform includes: Secure, streamlined ticketing: - Go beyond one-off ticketing by selling bundles through multiple events or through recurring subscriptions. - Sell merch in-stream, and offer flexible pricing with custom price points. - Stream with tipping and 503c donation options. First-in-class viewing experience: - Up to 4K Broadcast-quality video and audio, via the highest-quality delivery on all major OTT, Smart TV, and console platforms. - Increase audience engagement with live and VIP chat capabilities. Smart marketing & reporting: -Utilize marketing pixels, affiliate code tracking, its Zapier integrations and more to track your promotional strategies Five-star support: - Easy to use and easy to get started. Stellar provides technical and customer support for every event you host. Ticket and stream your next show on Stellar.
Stage TEN
stageten.tv
Stage TEN is the complete purpose built platform for conversational commerce. Merchants can start a live shopping channel on their site, storefront and Shop app, with multistreaming across social. The Stage TEN platform powers live commerce for merchants and brands like Target, Netflix, YouTube, Google Retail and many others. Stage TEN is the only way to set up a live channel in the Shop app and reach their network of 10s of millions of active shoppers.
Red5 Pro
red5.net
Real-time low latency streaming. Scalable server infrastructure for WebRTC, SRT, KLV. Supports Windows/Mac/Linux, on-prem & cloud deployments. Red5 Pro is revolutionizing ultra-low-latency video streaming by developing solutions for delivering content to millions in milliseconds. Live video streaming, solved.
Live247
live247.io
Live247 is a dedicated platform for continuous live streaming on YouTube, enabling users to broadcast content 24/7 effortlessly. It specializes in providing solutions for those looking to maintain a constant presence on the platform without the need for manual intervention.
Grabyo
about.grabyo.com
Grabyo’s fully managed service means production environments can be spun up in minutes with no engineering resource needed and offers customers the comfort of a single price per hour. A collaborative workspace, accessed via a web browser, Grabyo removes the need to deploy large teams onsite and in-studio, reducing production costs, enabling teams to focus on creating high-quality, broadcast-grade live productions. The service supports video delivery in all aspect ratios across all platforms, from social media to FAST/OTT platforms and other digital destinations as well as and linear TV. The power of cloud production, available everywhere.
Clevercast
clevercast.com
Clevercast sets a new standard for live streaming with AI subtitling and interpretation. Its real-time AI-generated closed captions and speech translations are unparalleled in accuracy and quality. For high-profile events, it takes it a step further by offering real-time human speech-to-text correction for flawless results. Clevercast also provides a full suite of technologies to elevate live broadcasts, including support for multi-track broadcasts, remote simultaneous interpretation (RSI), simulive streaming, webinars, and more. Its streams are accessible to an unlimited global audience, on any browser and device, ensuring everyone can experience the event—anywhere, anytime.
Blastream
blastream.com
Blastream is a 100% French startup that offers an all-in-one SaaS B2B video livestreaming solution, and allows to produce and broadcast a professional quality livestream from a simple web interface.
Zeacon
zeacon.com
Zeacon hosts, organizes, and analyzes interactive videos for your website. As an integrated team member, the AI Marketer is continuously learning to attract, engage and convert more website visitors so you don't have to.
Vodevolution
vodevolution.com
Vodevolution builds white-label OTT/VOD platforms for television, aggregators, film distributors, publishers, producers, festivals, YouTubers, and corporate TVs for companies, schools, and universities. It is here to meet your new technological and communication needs. Features: * Rent or Purchase * 24/7 ASSISTANCE * White Label * Technical infrastructure * Controlled Diffusion * Business Models * Cross Media
ViewLift
viewlift.com
ViewLift is a full-service digital content distribution platform empowering media companies, sports leagues and teams, broadcasterss, and others to monetize their content through native branded apps on major OTT devices including web, mobile, TV-connected devices, Smart TVs, and gaming consoles. ViewLift operates across the digital ecosystem, understanding each device's unique requirements and best practices. Its proprietary IP constitutes a full tech-stack, providing extensive functionality with hundreds of purpose-built features at a reduced time to market. ViewLift’s clientele includes NBCUniversal, Monumental Sports & Entertainment, NHL, LIV Golf, Florida Panthers, Vegas Golden Knights, Caliente TV, Washington Capitals, Washington Wizards, TEGNA, WSX.TV, MyOutdoorTV and many others.
Quickchannel
quickchannel.com
Unleash the next generation of live and on-demand streaming Quickchannel helps businesses and government organisations to create great content and reach their audiences through interactive live streaming, broadcast and on-demand video. - Interactive webinar platform - Secure and scalable webcasting platform - Branded video player - Quality and scalability - Video management and storage - GDPR, Security and WCAG - Real time analytics Quickchannel provides a complete solution for the success of video communications.
MobileRider
mobilerider.com
MobileRider is an expert in the delivery of live and on-demand content over the Internet and across multiple platforms. MobileRider offers a comprehensive publishing system designed for you to manage, publish and monetize your digital media. Leveraging best of breed technologies and strategies on the market today, MobileRider enables the leading brands and content owners to realize the full potential of their media assets. Put the power of pass-along marketing to work for you. Let users share, link, and re-post videos, expanding the reach of your brand and creating new revenue streams.
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