Page 58 - Top Hubspot Alternatives

MetrixLab

metrixlab.com

MetrixLab is a fast-growing global market research and insights company that's challenging the status quo of insights. By blending evolving technology with passionate experts, MetrixLab helps global and local brands to drive more impact, and forges partnerships to drive sustainably equitable growth. From creative testing to brand tracking, and packaging to e-commerce optimization, MetrixLab’s range of solution suites adapts to fit all types of budgets, timelines and business needs. Active in more than 90 countries, MetrixLab is a proud partner to more than half of the world’s top 100 brands and part of Toluna.

Informizely

informizely.com

Informizely is a powerful website survey tool that helps companies capture actionable insights that can be used to find new opportunities for growth, increase conversion rates, revenue and decrease churn. The in-site surveys and polls integrate seamlessly with your website through beautiful sliding widgets, instead of intrusive pop-ups. The advanced targeting allows you to engage the right customers at the right time. The reporting suite could then be used to quickly drill down on the data and find relevant insights - this information can then be exported ready for meetings / presentations.

Trustmary

trustmary.com

Trustmary helps you get more customers directly from your website with the help of Reviews That Matter. Show the right reviews at the right time, in the right place, in the right way, to the right visitor. Collect reviews that matter – automatically and efficiently. Here's what Trustmary can do for you: 1. Display reviews on your website with functional widgets. 2. Collect new text and video reviews. 3. Identify and highlight your best-performing reviews with AI. 4. Gather customer feedback and measure customer satisfaction. With Trustmary, you can automate the whole process from finding customers who are willing to recommend your business, to sharing their reviews online. As a result, you build trust and boost your website's conversion rates. Trustmary was founded in 2015 in Finland and is headquartered in the city of Jyväskylä. Today, Trustmary has customers from over 100 countries.

Marcom Robot

marcomrobot.com

At Marcom Robot, they focus on ensuring that the leads generated by the marketing team have quality data so that the sales team can act on them immediately and meet their SLAs while creating a healthy pipeline. The Data Enrichment Engine and Email Validation Bot are designed to provide as much information as possible about both new leads and existing customers. They also automatically identify quality email addresses, allowing them to eliminate junk leads right away. This data hygiene helps improve lead routing, speed up sales follow-ups, and increase conversion rates—all while reducing data storage costs and maximizing their investment in a Marketing Automation System and CRM. Emerging from digital marketing, they understand that today’s digital marketing is centered around generating more MQLs. More leads (or MQLs) mean more campaigns, which necessitates additional landing pages to drive traffic. This is where their drag-and-drop Landing Page Builder comes in handy. It is designed to scale the process of building high-converting landing pages for various campaigns, including pay-per-click, events, email marketing, webinars, and promotions. No dedicated HTML developers or designers are required. Users can choose from a variety of templates or create their own landing pages from scratch. The built-in real-time email quality scoring feature will help automatically identify the best leads, enabling quick handover to the sales team.

Mopinion

mopinion.com

In order to succeed in a more complex and digitising world, you'll need a helping hand when it comes to finding out exactly what your customers want and need. We provide you with an all-in-one user feedback solution that makes difficult decision-making easy across all your digital touchpoints (web, mobile and email). Join over 250+ enterprises with forward-thinking digital teams such as Ahold, Colgate-Palmolive, DHL, KLM, Vodafone, Scania, TomTom, and many more. At Mopinion we provide you with an All-in-One User Feedback Software that enables your digital team to act across all digital touchpoints (web, mobile, email). Mopinion empowers its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) and trigger them based on rules such as mouse movement, time on page, exit intent and much more. It also includes comprehensive visualisation in customisable dashboards as well as text analysis and smart labeling capabilities. To act upon feedback or collaborate among members of your digital team, users can make use of proactive alerts, role-based views and connect to PM tools such as Trello or Asana. - Customisable feedback forms - Real-time statistics - API integrations - Various CX metrics - Text analytics - Advanced reporting capabilities - Fully Customisable Dashboard Grid - Unlimited Dashboards - Conversational Feedback: a combination of chat technology with the simplicity of our feedback form builder which allows you to build two-way conversations. - Feedback Translations (Enterprise package only)

YourCX

yourcx.io

At YourCX, they specialize in customer experience (CX) research and analytics. Based in Poland, they offer a variety of tools and methodologies to help businesses understand and improve your customer interactions across different channels. Their services include conducting surveys, analyzing customer feedback, and providing insights through detailed reports and dashboards. For online channels, such as e-commerce websites and mobile applications, they collect data through their own web analytics systems, user surveys, and customer behavior tracking. This allows businesses to understand user journeys, identify pain points, optimize microconversions and improve overall customer satisfaction. For offline channels, they employ methods QR codes, map reviews, loyalty program shopers, push notifications to collect data and other methods. They analyze this data to measure various aspects of customer experience, including service quality, product availability, and overall satisfaction. Their platform also integrates with existing systems to provide real-time alerts, detailed segmentation, and comprehensive data management, making it easier for businesses to respond to customer feedback promptly and effectively. Their clients include large entities in telecommunications, e-commerce, and retail sectors, such as TUI, Multikino (Vue), Orange and Leroy Merlin. By using advanced analytics and text processing, they help businesses not only to track customer satisfaction but also to understand the broader impact of customer experiences on business performance, such as customer lifetime value and word-of-mouth recommendations

LaunchNotes

launchnotes.com

LaunchNotes is how Product teams unlock Product Success with continuous change comms, shareable roadmaps, actionable feedback, and more. LaunchNotes delivers exceptional customer experiences by keeping your teams aligned with the product development and release pipelines and your users excited about and engaged with every product update.

Centercode

centercode.com

Centercode is a user testing automation platform that transforms how you collect and analyze pre-release customer feedback. Its delta testing system uses intelligent technology to produce rapid results with minimal time investment. Imagine: continuous, up-to-the-minute customer insights ahead of every release. Centercode offers - Feedback automation, including sentiment-driven feedback forms, smart scoring, and workflows to eliminate the endless hours you spend copying and pasting feedback between tools. - Smart prioritization, which organizes your feedback based on its impact on product success and routes high-priority feedback to relevant teams automatically. - Tester automation, from finding testers to keeping them active in your projects. With fine-grained profiling, automated engagement, and community-building tools, your testers will love your tests as much as they love your product. - Project automation that automatically plans for you, manages tester engagement through machine learning, and distills results in easily digestible scores—ensuring your project’s success. - Turnkey dashboards and reports present robust analytics and scores. Centercode gets everyone speaking the same language and makes it simple to identify areas for improvement, communicate across teams, and demonstrate ROI. - Flexible APIs that enable anyone to create powerful integrations — no developer required. - The highest levels of security, reliability, privacy, and compliance so you can protect your customers and your organization. Centercode is GDPR and CCPA-compliant. 1 in 4 Fortune 100 companies relies on Centercode's powerful, data-centralized platform to bring customers to the product development table. Whether you're a solo act or a full-scale team, Centercode empowers you to create flexible projects, maintain high user participation rates, and produce continuous product insights to support high-speed development.

Sogolytics

sogolytics.com

Founded in 2013, Sogolytics answered the market demand for a robust survey platform delivering high-quality analysis at an affordable price. Today, clients worldwide trust Sogolytics with their most sensitive data as they investigate customer experience, employee engagement, and more. Our experience management platform was developed to fuel business growth by providing real-time, actionable insights for a wide range of organizations across industries. SogoCX is a comprehensive system for enhancing every aspect of an organization's customer experience. This means improving conversion rates, streamlining data management, and understanding customer needs to drive return on investment. With SogoCX, organizations leverage touchpoints to measure key metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). SogoEX helps organizations gather, analyze, and leverage data to transform the employee experience. The software was designed to allow HR and company leadership to drive organizational change through employee engagement, support an exchange of ideas, and to provide a secure space for honest feedback. From designing and distributing questionnaires to turning analysis into insights, the Sogolytics platform seamlessly automates data collection and informs your most important decisions. Sogolytics sets itself apart from competitors through its consistently high user ratings, second-to-none reporting engine, industry-leading data security, and 24/7 customer support.

ProsperStack

prosperstack.com

ProsperStack: The only platform that automates and enhances subscriber acquisition and retention experiences so you can keep the customers you’ve already earned.

Simplesat

simplesat.io

Struggling to get actionable insights from customer feedback? Simplesat helps businesses uncover what their customers truly think by integrating seamlessly with your existing tools. Many companies waste time with disjointed feedback systems, but Simplesat centralizes and simplifies the process, making it easy to gather, understand, and act on customer opinions. From reducing churn to boosting satisfaction, we empower businesses to close the feedback loop efficiently, ensuring no insight is lost and that you can respond quickly to both concerns and praise.

SmileBack

smileback.com

SmileBack is the customer satisfaction platform designed for MSPs. Its CSAT + NPS tools help IT professionals collect, report and act on customer feedback. SmileBack enables helpdesks and IT support professionals to gather abundant, actionable feedback. With a 42% average survey reply rate, businesses get powerful insights that attract and retain customers. Founded by helpdesk professionals for helpdesk professionals, SmileBack are the feedback specialists.

Nicereply

nicereply.com

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. - Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. - Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails. - Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. - See your data in your CRM software and set automation based on the scores & feedback. - Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. - See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard. - Recognize your best agents with leaderboards and drill-downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel. - Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered. - There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.

Glassbox

glassbox.com

Glassbox is the premier provider of AI-fueled customer intelligence solutions, working with the world’s smartest digital brands to revolutionize the way companies engage and connect with their customers online. Purpose-built for the enterprise, Glassbox securely captures data across infinite digital interactions to understand the root causes behind customer behaviors, transforming data into decisions so brands can act in mere minutes. Customers across industries and geographies, including Marriott Hotels & Resorts, Quicken, Inc., Credit.com, Danone, L’Oreal, Nestle, Ace Hardware, Air Canada, and 60% of the largest U.S.-based banks, choose Glassbox to translate deep customer insights into enhanced digital experiences, leading to improved brand loyalty, conversions and revenue.

Zingly.ai

zingly.ai

Zingly.ai is a leader in AI and digital-first CX technology, helping businesses to transform customer service into a strategic asset that drives growth. By combining generative AI with intuitive communication tools, Zingly.ai enables companies to increase revenue, expand wallet share, and drive operational efficiency while delivering exceptional customer experiences.

AI Rudder

airudder.com

AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This frees up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.

Rezo.ai

rezo.ai

Rezo.ai is an autonomous platform that revolutionizes contact center operations with AI-powered solutions and real-time support. With their suite of products, including Engage AI, Analyze AI, and Agent Assist, they empower organizations to streamline customer interactions, enhance agent performance, and optimize business functions for greater efficiency and success. Their products enable multi-lingual customer conversations, automated tagging, accurate speech-to-text conversion, SOP-driven audits, and more, all powered by their deep integration with LLMs and data analytics. With Rezo.ai, enterprises can achieve higher productivity, increased revenue generation, overhead reduction, and uncover valuable insights into customer interactions. Rezo.AI is a Data first Contact Center powered by Autonomous agents that aim to transform customer experience by automating and analyzing customer-agent interactions across multiple voice as well as non-voice channels in 20+ languages. There are two major pillars on which the product is built: - Engage AI: It helps automate customer-agent conversations and acts as a self-serve platform to understand and resolve customer queries. - Analyse AI: It helps analyze customer-agent interactions and provides valuable insights in order to enable businesses to make proactive decisions.

ConvoZen.AI

convozen.ai

ConvoZen.AI is a Gen-AI powered conversational intelligence tool that empowers businesses and enterprises to understand their customers better. Our AI-powered solution revolutionizes the way businesses interact with their customers by turning every conversation into an opportunity for business growth. Leveraging cutting-edge machine learning algorithms, ConvoZen.AI analyzes and extracts insights from agent-customer interactions across all channels of conversation. We analyze a massive 17+ million conversations weekly, extracting critical data in several key areas: Sales, Customer Experience, Compliance, and Operations. These insights fuel overall business growth and lasting customer relationships. ConvoZen also offers a plug-and-play voice bot with multilingual capabilities. Close deals faster, and boost customer experience with ultra-realistic voice, and zero latency leading to fastest processing time. Founded in 2021, ConvoZen is headquartered in Bangalore, India. We deliver the power of conversational insights to companies, developed by the creators of NoBroker Technologies.

Centrical

centrical.com

Centrical is an AI-powered employee Performance eXperience platform that drives best-in-class customer experiences for the world’s leading brands through frontline agent success and growth. The platform provides a unified employee experience with real-time performance management, adaptive microlearning, AI-powered coaching, quality management, and VoE, through a gamified solution to help organizations improve productivity and sales, reduce costs, lower attrition, and increase customer satisfaction. Centrical was founded in 2013 and serves customers in 150 countries in 40 different languages. Centrical has offices in New York, Tel-Aviv, and London and customers include leading multinational enterprises such as Microsoft, Teleperformance, Synchrony Financial, and more.

next4biz

next4biz.com

next4biz is a cloud based digital marketing, customer service and business process management solution, that helps enterprises through your digital transformations. next4biz's products are at the forefront of exciting new developments in the market. next4biz's mission to change the way companies manage your customer relations and processes is, where the most significant areas of growth are in the industry. next4biz was founded in 2006. Since then we have been developing software products for the “Customer-Focused Digital Transformation” of companies and institutions. next4biz's products have been used successfully in BPM (business process management), CSM (customer service management) and CRM (marketing and sales management) fields for years. We have more than 200,000 users operating in almost all sectors including finance, insurance, e-commerce, telecom and energy.

Metaimpact

metaimpact.com

Metaimpact (formerly MetaCX) enables organizations to design, build, and deploy digital impact networks where multiple stakeholders can act on shared goals to create collective impact. These networks interconnect, empowering organizations to confront the world's biggest problems like closing the racial wealth gap, improving access to affordable healthcare, meeting workforce needs, and advancing climate solutions.

Loris

loris.ai

Loris unlocks a world of insight for CX leaders, using our AI-powered conversational intelligence platform to extract value from every customer interaction. The combination of real-time analytics and a library of proven AI models detect emerging issues before they impact your brand and expose gaps in the customer journey that reduce satisfaction and increase costs. Loris covers the complete customer experience lifecycle, giving organizations everything they need to understand customer issues, monitor agent performance, and take action to continuously improve. Loris turns customer conversations into your company’s most valuable resource - giving you the insights you need to not only optimize your customer experience – but also grow your business. Understand why customers are contacting you, how well your teams are resolving issues, and what your agents should say next with a single AI platform – trusted by leading brands and trained on 300+ million real customer conversations.

Alvaria

alvaria.com

Alvaria, Inc. is the holding company of two best-of-breed technology providers, Alvaria CX, a leader in customer experience outbound technology compliance and self-service, and Aspect, whose workforce engagement management solutions deliver the future of work innovation. While Alvaria remains one company, their go-forward business operating structure and market brands is two – Alvaria CX and Aspect. Alvaria brands empower human connection by building software that supports the best possible customer experience and workforce engagement. Their software is created to empower teams and customers by optimizing workforce engagement and enhancing customer interactions. Their solutions make an agent’s day-to-day better and, therefore, the customer’s experience better. They go beyond inbound and outbound to create a comprehensive software-driven system that makes the people behind your business shine brighter and your customers more loyal. Alvaria brands are transforming the way people interact with companies and increasing their client’s profits because of it. They are the leader in customer experience and workforce engagement software, fostering better connections through better technology. Their open, innovative platforms are purpose-built to deliver two essential experiences: feature-rich, intuitive, and intelligent workforce engagement management, and proactive enterprise outbound services. Proudly celebrating 50 years in business, Alvaria was formed from the merger of world leaders Aspect Software and Noble Systems. Today, their Alvaria brands are paving a new path in customer experience and workforce innovation empowering teams and agents to stay in touch with your customer’s side of the story.

ConnectPath

connectpath.cx

ConnectPath is a serverless implementation in the same AWS Commercial Regions that Amazon Connect is available in. It makes use of many AWS services including Route 53, CloudFront, S3, API Gateway, AppSync, Lambda, DynamoDB, Cognito, SNS, SQS and SES. It is a fully elastic architecture and can scale on demand. ConnectPath is designed to be used as an agent desktop for Amazon Connect call centers only. Anyone who has system admin permissions can onboard ConnectPath in less than 15 minutes by following the onboarding process elsewhere on this blog. During the onboarding process, ConnectPath uses a CloudFormation template to create an IAM role that has the permissions necessary to integrate with your Amazon Connect instance. ConnectPath also generates several Lambda functions, a Dynamo DB table, Kinesis stream and S3 Bucket in your AWS Account. ConnectPath works with the users that may be using the CCP. For example if you are using a CRM with an embedded CCP, ConnectPath will still report your activities and status. We think the feature set of ConnectPath is such that you may want to run both, but users with ConnectPath will see other agents who only use the CCP. Some features, like agent to agent chat will not work between ConnectPath and CCP, however.

Bizipro

mybizipro.com

At the forefront of technological innovation, Bizipro empowers businesses across all industries to harness the power of AI and automation for optimized operations and sustainable growth. Crafted by seasoned professionals to enhance your operations, we understand the challenges small businesses face in navigating an ever-evolving landscape. Our custom proprietary AI technology is designed to significantly reduce workloads—by up to 50%—and generate qualified leads on autopilot, all while cutting operational expenses. Many small businesses struggle with managing the myriad costs, tasks, and responsibilities that come with scaling their operations. Bizipro bridges this gap by providing comprehensive AI solutions that take on the heavy lifting, automating critical business processes and lead generation. This allows you to focus on what truly matters: building relationships and driving sales. Recognizing that every business has unique needs, we offer tailored end-to-end solutions that cater to individual requirements. Whether you’re a solo entrepreneur, a sales team, or a coaching organization, our innovative systems and services deliver significant time and cost savings, along with revenue growth. Partner with Bizipro to unlock your business's potential and pave the way for unparalleled success.

Hippo

jungleworks.com

Hippo is a SaaS platform for all your customer engagement and marketing needs. It is used by 2000+ businesses across the globe. Hippo is a complete suite for engaging with your customers. You can provide them conversational support with help of chatbots, live chats, calls and automate marketing efforts to provide a personalized customer experience with omnichannel campaigns including emails, WhatsApp, SMS and push notifications.

solvpath

solvpath.com

Tackling up to 80% of your inbound customer support requests. solvpath provides a suite of products designed to automate customer support seamlessly. Take command of your post-sale strategy, improving retention, deflecting cancellations and returns, and significantly reducing refunds to enhance your bottom line. Stay ahead by unlocking an era of efficient, data-driven customer support. solvpath transfers your incoming e-commerce customer requests—phone calls, emails, social media messages, and website visitors—to a quick, dependable support technology. By navigating a guided, easy-to-use, automated visual ticket resolution system, customers can address a range of issues: • Viewing/Revising Orders • Cancellations • Changing Shipping Frequency • Changing Payment Type • Get questions answered quickly • Troubleshoot product • And More!

RevoChat

revo-chat.com

RevoChat is built specifically for Ecommerce. It helps your store sell more by making it easier for customers to shop. It's like having a virtual helper in a real store. This AI able to suggests products just for you and answers questions about orders, products, and return, it just works 24/7. It can even talk in 50 languages! Plus, RevoChat takes care of common questions, so you have more time to improve your products and plan for your business. Integrate with WooCommerce and Shopify.

Registria

registria.com

Trusted by over 150 leading brands across 65 locales worldwide, Registria empowers enterprises to cultivate stronger relationships with the people who own their products. Registria’s Ownership Experience Management (OXM) Platform and flagship solution, ConciergeSM, utilizes data and decision intelligence to drive personalized customer journeys throughout the product ownership lifecycle. Registria enables global scalability with seamless integration into other major applications to help brands deliver exceptional ownership experiences.

ReferralYogi

referralyogi.com

ReferralYogi is a SaaS based Customer Advocacy platform that promises sustainable revenue growth for businesses. It helps them identify their promoters, encourage referrals, manage references & create social buzz for their brands.