XEBO.ai
xebo.ai
Experience a new era in AI-Powered Management with XEBO.Ai. XEBO.Ai is dedicated to reshaping customer engagement and harnessing AI's power for a holistic experience. Embrace innovation and dive into growth! XEBO.ai, AI-powered Experience Management solution that provides best-in-class solutions for Customer Experience, Employee Experience and Digital Research. XEBO.Ai’s award-winning Experience Management platform is a market leader in helping businesses listen, analyze, and make informed decisions. With a belief in turning data into action, XEBO.Ai helps businesses collect feedback from all channels to drive tremendous success. XEBO.Ai has helped businesses across the globe scale their customer experience, employee experience, and conduct in-depth market research. With innovative solutions such as video feedback and AI-powered surveys and analysis, XEBO.Ai provides access to micro insights, thus elevating the experiences customers have. Founded in 2018, XEBO.Ai has spent over 6 years working with the industries that impact our everyday lives. From the retail sector to government and healthcare, XEBO.Ai has been on a mission to bring connection and empathy to the forefront of business.
eTrusted
etrusted.com
eTrusted is a comprehensive platform for Experience Management that specializes in collecting, analyzing, managing, advertising, and optimizing customer and employee feedback. It offers a range of solutions tailored to enhance customer experiences across various industries, including automotive, banking, B2B, retail, energy, and insurance.
Responster
responster.com
Responster is a beautiful and easy-to-use survey tool that helps companies and organizations interact more efficiently with their customers, partners, and employees. It provides users with the clarity, collaboration, and control needed to make feedback a natural part of product, service, and business development. Responster takes pride in being user-driven in everything it does and is always working hard to iterate and improve its product. The company strives to be a leader in feedback-driven business development and to continuously enhance its support for organizations that want to make smarter, more informed decisions. Responster helps its customers: * Create one-of-a-kind branded surveys that display perfectly on any modern device. * Boost survey response rates through great user experiences. * Obtain actionable insights in real time. * Make quicker and better data-driven decisions.
Mopinion
mopinion.com
In order to succeed in a more complex and digitising world, you'll need a helping hand when it comes to finding out exactly what your customers want and need. We provide you with an all-in-one user feedback solution that makes difficult decision-making easy across all your digital touchpoints (web, mobile and email). Join over 250+ enterprises with forward-thinking digital teams such as Ahold, Colgate-Palmolive, DHL, KLM, Vodafone, Scania, TomTom, and many more. At Mopinion we provide you with an All-in-One User Feedback Software that enables your digital team to act across all digital touchpoints (web, mobile, email). Mopinion empowers its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) and trigger them based on rules such as mouse movement, time on page, exit intent and much more. It also includes comprehensive visualisation in customisable dashboards as well as text analysis and smart labeling capabilities. To act upon feedback or collaborate among members of your digital team, users can make use of proactive alerts, role-based views and connect to PM tools such as Trello or Asana. - Customisable feedback forms - Real-time statistics - API integrations - Various CX metrics - Text analytics - Advanced reporting capabilities - Fully Customisable Dashboard Grid - Unlimited Dashboards - Conversational Feedback: a combination of chat technology with the simplicity of our feedback form builder which allows you to build two-way conversations. - Feedback Translations (Enterprise package only)
Glassbox
glassbox.com
Glassbox is the premier provider of AI-fueled customer intelligence solutions, working with the world’s smartest digital brands to revolutionize the way companies engage and connect with their customers online. Purpose-built for the enterprise, Glassbox securely captures data across infinite digital interactions to understand the root causes behind customer behaviors, transforming data into decisions so brands can act in mere minutes. Customers across industries and geographies, including Marriott Hotels & Resorts, Quicken, Inc., Credit.com, Danone, L’Oreal, Nestle, Ace Hardware, Air Canada, and 60% of the largest U.S.-based banks, choose Glassbox to translate deep customer insights into enhanced digital experiences, leading to improved brand loyalty, conversions and revenue.
Centriam
centriam.com
B2C companies face unprecedented pressure to retain customers. Increased competition, lower barriers to switching, and less differentiation between brands are just a few of the reasons why. Centriam helps B2C retention-focused companies: - reduce customer churn with technology designed to manage retention, - break down silos that prevent effective organization-wide retention programs, - and get visibility into customer behavior and its drivers. Centriam is the only enterprise customer success platform that helps retention-focused B2C companies reduce churn and optimize customer base management.
Churn360
churn360.com
Churn360 is a data-driven AI customer success platform that helps SaaS businesses reduce churn and increase the lifetime value of Customers. Churn360 combines customer’s data that is spread across multiple SaaS products like CRM, Helpdesk, Billing software, etc. All these data are consolidated into a single dashboard that is easy to use and convenient for your customer success managers to get a 360-degree view of the customer. Churn360 also provides features like playbook automation, customer onboarding, customer journey mapping and tracking, surveys to effectively assist the customers in various circumstance leading to reduced customer churn and thus increase retention.
Custify
custify.com
Custify is a customer success platform designed for your B2B SaaS business. It helps you better meet customers' needs, reduce churn and increase lifetime value. You can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in an easy-to-understand dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has decreased. This lets customer success managers reach out proactively and efficiently. It has a sophisticated automation engine built in for low-touch workflows, as well.
Pobuca Experience Cloud
pobuca.com
Pobuca Experience Cloud can help you measure Customer Experience, design the right strategy based on KPIs, & then improve loyalty, customer service, & customer engagement through personalization. Pobuca Experience Cloud leverages AI to analyze what customers say in every touchpoint (calls, emails, chats, social, etc) & produces Customer Experience metrics & Voice of Customer insights. It automatically measures your CX & Loyalty by analyzing dark data that you already have untapped.
Centrical
centrical.com
Centrical is an AI-powered employee Performance eXperience platform that drives best-in-class customer experiences for the world’s leading brands through frontline agent success and growth. The platform provides a unified employee experience with real-time performance management, adaptive microlearning, AI-powered coaching, quality management, and VoE, through a gamified solution to help organizations improve productivity and sales, reduce costs, lower attrition, and increase customer satisfaction. Centrical was founded in 2013 and serves customers in 150 countries in 40 different languages. Centrical has offices in New York, Tel-Aviv, and London and customers include leading multinational enterprises such as Microsoft, Teleperformance, Synchrony Financial, and more.
Calabrio
calabrio.com
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. They maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
Loris
loris.ai
Loris unlocks a world of insight for CX leaders, using our AI-powered conversational intelligence platform to extract value from every customer interaction. The combination of real-time analytics and a library of proven AI models detect emerging issues before they impact your brand and expose gaps in the customer journey that reduce satisfaction and increase costs. Loris covers the complete customer experience lifecycle, giving organizations everything they need to understand customer issues, monitor agent performance, and take action to continuously improve. Loris turns customer conversations into your company’s most valuable resource - giving you the insights you need to not only optimize your customer experience – but also grow your business. Understand why customers are contacting you, how well your teams are resolving issues, and what your agents should say next with a single AI platform – trusted by leading brands and trained on 300+ million real customer conversations.
Stylo
askstylo.com
Solve Tickets Faster with AI Stylo is an AI assistant for human support teams. Empower your agents with ChatGPT in every Zendesk ticket, across all languages to solve tickets faster and make customers happier. Stylo is a Zendesk AI assistant inside every Zendesk ticket that understands the customer problem, finds the solution, and writes a reply for your agents to paste into the ticket. What Can Stylo Do? - Boost your agents with the efficiency and power of AI - Translate messages to and from any language - Standardize agent tone when communicating to customers - Automated ticket research and answers before you even look at the ticket - Identify and prioritize important tickets before customers escalate Stylo Assist is a no-setup-required AI assistant that lives right inside your agents' Zendesk tab, bringing the power of generative AI with ChatGPT to every ticket. Agents can auto-generate responses to a ticket, customize a response around their own input, get a summary of lengthy or complex tickets, and handle ticket translation. They'll also see relevant resources including tickets, knowledge base articles, and macros all from right inside the Assist app. Once installed, Stylo automatically integrates with your Zendesk, reading in Knowledge Base articles, previously solved tickets, and macros. Assist uses this information to generate unique messages that are specific to the customer's request, and configurable brand-level settings ensure the response is on-brand. Assist also translates any message into and out of any language in a way that sounds natural to the recipient, so that your agents can communicate naturally and effectively.
Tattle
get.tattleapp.com
Build a better customer experience with Tattle. Our Customer Experience Improvement (CXI) platform collects feedback at every touch point of the customer journey. Tattle empowers hospitality leaders with the actionable data needed to boost guest satisfaction, optimize operational performance, and increase revenue. Tattle shares survey prompts with your guests across all channels, encouraging them to communicate while onsite, through loyalty apps, WiFi, or digital ordering platforms. Our causation-based survey approach collects more data points than traditional tools. Your brand will uncover the factors affecting each of your operational categories, so you know exactly what to improve. Our intuitive dashboard is designed to empower everyone—from general managers to corporate leaders— to work on the operational categories that will have the most impact on the customer experience. Unlike other feedback tools, Tattle uses the data to automatically provide improvement opportunities by location, group, and enterprise. It’s easy to monitor the direct impact of your team’s strategy on guest satisfaction scores and the progress towards goals. You’ll also have access to reporting and analytics, giving you a full view into trends over time, even down to the location and time of day.
Upland Rant & Rave
uplandsoftware.com
Rant & Rave's customer engagement software helps global brands transform their CX by capturing the voice of the customer and embracing emotion. Capture, analyze, and act on customer feedback in real time with its software.
Jeeva
jeeva.ai
Jeeva unveils concealed leads and their intent on your website, enabling seamless personalized outreach to drive engagement and action. * AI Sales Representatives: Jeeva provides specialized AI assistants for outbound and inbound sales, chat interactions, LinkedIn outreach, and phone calls, allowing companies to maintain consistent engagement with leads. * Automated Lead Generation: The platform helps businesses discover and engage potential customers through automated, personalized outreach campaigns, significantly increasing lead generation efficiency. * Real-Time Lead Enrichment: Utilizing advanced technology, Jeeva enhances lead profiles in real-time, providing deeper insights into customer intent and behavior. * Seamless Integrations: Jeeva integrates effortlessly with popular email and CRM platforms like Gmail, Outlook, HubSpot, and Salesforce, ensuring smooth operations and enhanced productivity.
USERWISE
userwise.tech
USERWISE is an AI-powered platform that helps businesses collect, analyze, and manage customer feedback, Effortlessly & easily collect, analyze & optimize feedback effortlessly & easily with Userwise for Enhanced Customer Satisfaction
AllVoices
allvoices.co
AllVoices is an Employee Relations Platform that makes it easy to manage employee relations issues. With an all-in-one solution that utilizes AI, HR teams can become more efficient and focus on improving the employee experience, which will reduce the risk of lawsuits, increase retention, and improve productivity. AllVoices is trusted by leading companies including Zillow, Sweetgreen, Patagonia, and Duolingo to not only get ahead of larger workplace issues but to seamlessly integrate into their current workflows and make their lives easier - that’s why AllVoices was named a leader in the Employee Engagement, HR Case Management, and Whistleblowing categories by G2.
Move the Chain
movethechain.com
Move the Chain is an employee engagement and corporate social responsibility platform that helps you stay connected with your company’s philanthropic initiatives, allows you to join communities and participate in Employee Resource Group (ERGs) engagements, join fundraisers and volunteering events, and stay up to date with your company’s overall progress and impact, directly on Slack and Microsoft Teams!
FidForward
fidforward.com
FidForward uses an AI assistant to increase the quantity and quality of feedback in your organization. By reminding your employees and structuring their interaction feedback, FidForward brings back the value of feedback to shape your organization.
Applauz
applauz.me
Minimize Turnover and Propel Productivity to New Heights with Applauz. Applauz is an award-winning employee recognition platform equipped with all the essential tools to support and reinforce an active and flourishing company culture. Effortlessly enable coworkers and managers to recognize each other with meaningful messages of appreciation. Celebrate achievements by recognizing employees with personalized company badges and redeemable Applauz Rewards Points. Stay connected with your team's sentiments through Applauz's Pulse Surveys, empower your team with incentivized goals, offer custom company perks, celebrate service milestones with Applauz's personalized work anniversary program, and dive into comprehensive reports and analytics on both team and individual employee engagement levels across your organization. With Applauz, you're not just implementing a recognition platform; you're revolutionizing your approach to employee engagement.
Staffino
staffino.com
Staffino is a customer and employee experience management platform with a strong global presence, proudly catering to clients in over 30 countries and spanning a diverse range of industries. Our cutting-edge online platform has evolved to compete with the world's leading CEM platforms, offering a user-friendly and visually appealing interface for collecting and managing customer and employee feedback. Staffino XM products are expertly designed for businesses of all sizes across various industries seeking to revolutionise their customer and employee experience on both national and international levels. Our comprehensive CX & EX products empower you to deliver unparalleled customer satisfaction, inspire employee motivation, and accelerate revenue growth. CX Products & Services: - Closed Loop Feedback Management - Retention Case Monitoring - NPS, CSAT, CES & Other CX Metrics - Semantic Engine - Personalised CX Dashboards - Mastery Shopping® - CX Consulting - Performance Management Assessment - Customer Experience Surveys EX Products & Services: - Employee Recognition & Motivation - Employee Gamification - Employee Performance - Employee Engagement
Espresa
espresa.com
Drive employee experience and engagement programs in new and meaningful ways with Espresa’s leading product, global Lifestyle Spending Accounts (LSA). And, with LSA Plus, you have even more ways to power inclusive flexibility with integrated total wellbeing, recognition, and community. Give your employees freedom of choice while using the HR tech engine that supports People Teams with attraction and retention, minimal administration, and with diversity, equity, and inclusion (DEI) built in. Espresa is a software platform and vendor network for providing onsite workplace services that help companies attract and retain the best people while measurably increasing their productivity.
Qarrot
qarrot.com
Recognition software that actually improves employee performance! Designed for the needs of growing businesses, Qarrot powers outcome-based rewards and recognition to improve culture and drive better employee performance. - Empower your managers and employees with point and badge-based recognition - Motivate individual and team performance with goal-based awards - Celebrate birthdays and work-anniversaries with milestone awards - Increase your program's visibility & engagement with a real-time and public social feed - Stay on top of your program with reporting & analytics - Redeem for rewards from anywhere in just a few clicks With Qarrot, you have the flexibility to design a recognition program tailored to your company's business objectives and values. Qarrot provides an affordable tool for growing companies to empower their managers and employees to send points and badge-based recognitions, to motivate individual and team performance with performance-based awards, to celebrate birthdays and work-anniversaries with automated milestone awards, to increase their program's visibility with an engaging public social feed and to offer your employees a rewards catalog of thousands of leading brands. Qarrot also simplifies your life by making your program easy to administer: control your costs with role-based budgets, delegate your program management by setting up multiple administrator seats, customize your rewards offering with company-provided, measure and understand employee engagement with detailed dashboards and reports, and so much more!
Perkbox
perkbox.com
Perkbox is a global rewards and benefits platform that helps companies care for, connect with, and celebrate their employees, no matter where they are or what they want. The platform assists organizations in aligning their people with their purpose. Trusted by over 4,000 businesses across the globe, the Perkbox platform helps keep employees motivated, supported, and engaged. It empowers teams with the choice in how they would most like to be rewarded, recognized, and celebrated. From personalized rewards and recognition to meaningful benefits and well-being support, there is something for everyone, regardless of their location or preferences. The global mobile app provides a seamless experience on the go for all employees and has been proven to save businesses time and money while improving team performance. With over 10 years of expertise, Perkbox is designed to help organizations take their employee value proposition to the next level.
AskYourTeam
askyourteam.com
AskYourTeam is here to help councils get to the heart of what matters most. By replacing guesswork with insights, its employee and community insights platform enables smarter and faster decision-making, allowing councils to focus resources where they’ll make the biggest difference. With AskYourTeam, users receive insights that are relevant and actionable. When they can measure the impact of those actions, they can validate and celebrate progress or steer things back on track if needed. This is how AskYourTeam helps councils foster cultures of continuous improvement and impactful change. Why choose AskYourTeam? 100% COUNCIL FOCUSED It understands what works to build thriving communities. ALL-IN-ONE SOLUTION A single, easy-to-use platform for both community and employee insights. INSIGHTS TO ACTION Uncover relevant insights, focus on the most impactful actions, and measure progress. TRUSTED BY OVER 50 COUNCILS ACROSS AUSTRALIA AND NEW ZEALAND. AskYourTeam's Solutions: <> EMPLOYEE VOICE Tap into the lived experiences of employees with the employee insights platform, purpose-built for councils. It fosters high-performing, engaged teams and involves them in shaping what and how the council delivers for the community. <> COMMUNITY VOICE Easily understand what’s most important to the people in the community and their views on specific issues or plans, enabling councils to design and deliver services that best meet their needs. <> SERVICE REVIEWS Align services with changing community needs. While service reviews might feel like another burden on stretched resources, AskYourTeam transforms how councils align service planning and delivery to annual and ten-year plans. It prioritizes service reviews to best meet the community’s changing needs, identifies opportunities for uplift, and measures impact to drive continual improvement. <> EXCELLENCE MANAGER A proven way to supercharge council performance and prioritize the actions that will make the biggest difference. Excellence Manager, developed by Thrive35 and powered by AskYourTeam, helps councils assess their performance against the Australian Business Excellence Framework (ABEF), an internationally recognized business model for enabling organizational excellence.
Teamphoria
teamphoria.com
Teamphoria is employee engagement software that builds and measures an engaged workforce and company culture. It’s the first software platform to provide real-time employee engagement metrics and allow organizations to monitor and boost culture organization-wide. Features focus on increasing recognition, improving communication, capturing feedback, and enhancing performance to help companies be happier, more successful, and more productive. Teamphoria allows you to increase productivity and employee engagement through custom tools and analysis to motivate and recognize your staff.
Howamigoing
howamigoing.com
Have you noticed that pretty much all 360 feedback software and performance management products look the same? Boring, uninspiring, clunky, no clear ROI. Just another tool HR is forced to learn and employees are forced to use. Then you look at Howamigoing. Its beautiful, award-winning employee feedback platform is the only performance management product designed Howamigoing is a beautifully designed employee feedback platform that helps People Leaders enhance their feedback culture.
Klaar
klaarhq.com
Klaar is a B2B SaaS Performance, Development, and Engagement platform that fits the way you work. Its modules on Performance Management, Goals & OKRs, 360 Feedback, Mentoring & Coaching, Engagement, and Org Chart empower companies to develop & retain high performing & engaged teams. Klaar's AI-powered Conversational Performance Management platform eliminates the stress and bias of performance management with timely AI-powered insights that help teams identify areas for improvement, make data-driven decisions, and ultimately drive better performance & careers. Built and implemented by ex-HR leaders, Klaar is the only platform that doesn't just help you manage performance - it also empowers you to predict and improve performance in real time. Flexible and integrated with all your business tools, Klaar is always updated and eliminates any double work for business and HR teams. You can easily launch flexible Performance Reviews, identify top performers via Calibrations, align & track Goals and OKRs, automate 360 Feedback, create a culture of continuous learning via Mentoring, and listen to & act on the most important employee feedback via eNPS, Surveys, and Pulse.
HelloTeam
helloteam.com
HelloTeam is the leading all-in-one Employee Engagement and Performance Management platform designed to create engaged and highly effective teams through goals, 360 performance reviews, one-on-ones for real-time feedback, surveys, virtual recognition, and more. HelloTeam's user-friendly platform provides interactive tools that HR needs and employees appreciate. Its holistic approach to performance management and employee engagement makes HelloTeam the perfect tool for building a winning culture.
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