Page 5 - Top Customerly Alternatives

Charla

getcharla.com

Connect with your live visitors instantly and provide the best sales and support experience. Charla Live Chat provides you with everything you need to create the best customer journey. ✔️ Engage your visitors with Live Chat & Proactive Conversations ✔️ Manage your support requests with Helpdesk and Tickets ✔️ Empower your customers with Knowledge base ✔️ Collect and analyze Customer Feedback ✔️ Monitor your performance with Dashboard and Visitors Insights ✔️ Stay connected with iOS and Android Mobile Apps ✔️ Integrate with WordPress, Shopify and Magento easily

Kindly

kindly.ai

Generative AI-powered chatbots built to automate support and drive sales. We are one of Europe’s leading premium chatbot providers specializing in the development of artificial intelligence and automation solutions for customer service and communication. We offer a platform that combines advanced machine learning techniques and natural language processing (NLP) to enhance the customer experience and improve the efficiency of customer service processes. What makes Kindly different? Less maintenance and more content production! Kindly's AI will suggest new training data that you can accept with the click of a button. Easy to customize No coding needed for the chatbot to fit your branding! More than buttons Kindly’s chatbots can answer specific questions, instead of forcing users through a selection of buttons that might not even be relevant. Multilingual Train the chatbot in one language and it will understand inquiries in more than one hundred! Among our customers are Adecco, VOI, Norwegian Air, Lindex, Hertz, Comviq, Schibsted, Jotun, and Kahoot. Easily integrate with top CRM providers such as Dixa, Salesforce, Freshdesk, Zendesk, and Hubspot among others.

Chatra

chatra.io

Multichannel support platform built for businesses, big and small. Help your customers better with Chatra!

Olark

olark.com

Olark live chat is the easiest way to boost your sales, help solve issues and understand your customers. Give your customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark is WCAG 2.0 AA compliant, accessible, and GDPR ready.

Userlike

userlike.com

Userlike is the leading software solution for customer messaging and support automation in Germany. It’s a unified messaging solution that lets companies receive messages from different channels in one central inbox. All requests received via website chat, WhatsApp, Facebook Messenger, Telegram and more land directly in Userlike's Message Center. Userlike offers a modern website messenger for generating leads and following up with customers. Customer service teams are supported with professional service features such as voice messages, live translations and intelligent routing. For complex requests, service agents can conveniently switch from a chat to a browser-based video call, which includes screen sharing. With Userlike’s AI Automation Hub, you can create AI-powered chatbots, smart FAQ pages and interactive contact forms in just a few steps to automate around 70% of your digital customer service. For even better results, choose our GTP-4-integration that adds the skills of the world's most powerful large language model to your customer support. This enables the chatbot to creatively combine answers from your knowledge base and give customers individualized answers. The AI support bot even remembers the chat context so that follow-up questions are categorized and answered correctly. Userlike's chatbot API also lets you integrate your existing chatbots into the software. Since Userlike was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Userlike a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Userlike guarantees data protection and security for your customers, your employees and your company as a whole. Userlike is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Userlike.

OnceHub

oncehub.com

OnceHub helps organizations big and small to fast-track sales and streamline service delivery with appointment scheduling and digital engagement solutions that adapt to their customers’ preferences in real time. Formerly known as ScheduleOnce, we are widely acknowledged as a frontrunner in online booking and calendaring, but our offering extends well beyond that to a market-leading range of tools designed to capture, qualify, engage, and convert leads with maximum efficiency and regulatory-compliant security. Freelancers, owner-operators, agents, affiliates, and in-house teams in every industry rely on us to power up their digital sales and marketing, hit their recruitment targets, and deliver quality services, one on one or in a team, in person, remotely, or both. Screen and weight opportunities, automatically route them to appropriate personnel, manage resource pools for team collaboration, and reserve rooms or equipment as you go. When the time is right, jump on a call, switch to video, or chat live. Start free, then upgrade your plan. Start simple. Close incredible.

Messagely

messagely.com

Customer support software & messaging platform by Messagely. Have more meaningful conversations with happier customers & grow your business faster.

EasySendy Pro

easysendy.com

EasySendy Pro is an hybrid email marketing platform for digital marketing teams. It integrates with multiple email delivery API relay service providers and enables delivery of email campaigns to a list of opt-in emails. You can split test email deliveries across the relay servers, do email list cleaning, email warmup and check reports, track email clicks, and open each email campaign. It also has smart autoresponder and email list segmentation. With EasySendy, you can launch various campaigns to engage with your subscribers and customer, through autoresponders and automated drip email campaigns. You can also manage and engage your Facebook messenger subscribers. You can add Web Pop Forms to capture email subscribers from your website, build custom subscriber pages, create email templates with drag and drop editor, build drip email automation flow, do subscriber segmentation filtering. Connect your app / website through API, Google Analytics, WordPress and Zapier. In collaboration with its mid-enterprise brand Aritic, EasySendy also offers a bundle of advanced marketing automation features, transactional email delivery API, and all-in-one CRM for small businesses to manage their customers and teams efficiently on the EasySendy app. So, if you make digital or physical products, provide services, build software, and market/ sell online, EasySendy is for you.

NetHunt

nethunt.com

NetHunt is a sales automation tool that literally lives inside your Gmail and other Google Workspace apps. It helps sales teams manage leads, nurture customer relations, monitor sales progress, and close more deals. Businesses grow x5 with NetHunt CRM, check customer stories - https://nethunt.com/case-studies

Hoppy Copy

hoppycopy.co

Hoppy Copy is an AI-powered email writing platform designed specifically for marketers. With a focus on saving the user time and effort, it provides assistance in generating impactful content for a wide variety of email marketing campaigns, including drips and newsletters. It features an AI Copywriter for crafting compelling emails, an Email Sequence Creator for writing multi-email sequences, and a Newsletter Creator for designing image-rich newsletters. The tool also includes an Email Publishing feature to help users send out beautifully crafted emails. In addition, Hoppy Copy enables users to monitor their competitors' emails, offering important insights for improving their own strategies. An AI Chat tool, mimicking a system like ChatGPT, is present to assist with marketing. It further extends its tools to include features like AI Image Creator, AI Copy Editor, and AI Content Converter, which help with designing, editing, and repurposing respectively. Additional resources are provided in the form of design and writing templates. A spam check is also available to ensure that the created content does not land in spam folders. Apart from email creation, users can use Hoppy Copy for other types of marketing content as well, from product descriptions to Facebook and Google ads.

eDesk

edesk.com

eDesk helps online retailers and brands deliver seriously extraordinary customer service, everywhere they sell. eDesk offers a whole suite of award-winning eCommerce tools to streamline customer support processes and reporting for faster response times to dramatically improve productivity and profitability. Its customer support software has been designed specifically to give eCommerce businesses a unified view of all customers’ queries, centralizing all their support channels, social media, webstore and marketplace messages, with its Smart Inbox. It automatically prioritizes messages based on your business needs and assigns them using role based rules, so your team can reply to customers 5x faster, build loyalty and drive repurchase. When dealing with customer queries, its AI automation suggests the best answers and translations so your agents can respond easily, and in any local language. Businesses serious about selling online can scale customer service as they expand into new markets with confidence. eDesk natively integrates with and consolidates data from over 200 marketplace, webstore, social networks, communications, and logistics channels – more than any other customer support software provider – so you can access end-to-end order information at the click of a button. eDesk is also the only customer support solution on the Amazon and Walmart developer councils, helping online retailers and brands grow their businesses through new sales channels, well-connected to their customer support tools and processes.

Genesys Cloud

genesys.com

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. * Automate Successful Outcomes Simplify how you connect with customers across channels. With smart automation across the entire customer journey, you can use data and insights gained to take the right action at the right time to create the best outcomes. * Innovate at Scale Give your employees and call center agents the information they need in a tool built to drive engagement, improve customer interactions and boost your team’s performance. * Reimagine Experiences that Matter Use Genesys Cloud CX as an all-in-one cloud call center application and easily extend the suite with hundreds of packaged integrations. Take full advantage of the composable customer experience platform with third-party integrations and applications so you can reach customers any moment, on any channel. With an all-in-one suite of digital capabilities in Genesys Cloud CX, call center employees and customers can engage in seamless conversations across digital channels like chat, email, text and social media. Enhance the customer experience with bots and predictive artificial intelligence (AI) and route to a human call center agent when customers have more complex needs. Genesys is redefining the customer experience with innovative call center software. Our award-winning Genesys Cloud CX deploys in days, is intuitive to use and innovates with upgrades each week. With real-time dashboards, simple management tools and analytics, Genesys Cloud CX provides the insights you need to run your business. And you’ll take your contact center and CX strategy into tomorrow — no matter where your agents are located or which channels they handle.

SleekFlow

sleekflow.io

SleekFlow is the AI-powered Omnichannel Conversation Suite for customer engagement. The all-in-one SleekFlow platform creates seamless and personalized customer journeys across everyone’s go-to messaging channels, including WhatsApp, Instagram, live chat, and more. SleekFlow is dedicated to shaping the future of communication by empowering companies to center all their workflows around meaningful conversations. From marketing and sales to support teams, SleekFlow streamlines business operations by leveraging its cutting-edge conversational AI capabilities. By automating routine tasks, optimizing customer interactions, and delivering unparalleled support, the customer-first solution empowers businesses to achieve unprecedented scalability and growth. SleekFlow is located in Singapore, Hong Kong, Malaysia, Indonesia, Brazil, and the UAE. In 2022, the startup secured an $8M USD Series A funding round led by Tiger Global, with participation from AEF Greater Bay Area Fund and Transcend Capital Partners.

Mailjet

mailjet.com

Mailjet is a powerful email service provider used by +150,000 companies all over the world to create, send, and track their marketing and transactional emails. Mailjet’s flexible infrastructure can auto-scale to send up to 15M emails/hour (per user) via our Email API, even during peak sending periods. Our proprietary architecture is based on low-level optimized code and a distributed cache strategy, which allows us to achieve the most rapid processing possible. Mailjet is ISO27001 certified and GDPR compliant, and we take security and data privacy very seriously. Mailjet’s intuitive user interface is available in 5 languages (English, French, German, Spanish, and Italian) and enables marketing teams to create, test, and send beautiful emails. Our drag & drop email builder helps you create 100% responsive emails in no time. Try it now for free: https://www.mailjet.com/demo/. Thanks to our advanced user management and content locking, companies have better control of their brand image and accounts. Mailjet’s Support team works around the clock to answer questions and resolve customer issues in English, French, German, and Spanish. Enterprise accounts benefit from a dedicated Customer Success Manager to help them on board and get everything they want out of Mailjet and more. For more information, please visit www.mailjet.com

Campaign Monitor

createsend.com

Campaign Monitor by Marigold is a straightforward email marketing tool that enables marketers to send beautiful and personalized emails, creating a reliable channel to grow engagement with subscribers and promote loyal readership and conversions. Beautiful templates, drag-and-drop builder, and engagement-based segmentation allow marketers to deliver targeted content to large lists of subscribers without any technical expertise.

Sender

sender.net

Key strengths of Sender are high email deliverability, award-winning user friendliness and unparalled affordability. Sender is tailor made for ecommerce and bloggers with lots of additional features, but perfectly fits all kinds of businesses - from 1 person companies to medium and large corporations. With custom made integrations for ecommerce platforms you can simply add products to your newsletters by simply copying and pasting URL of a product, and Sender will automatically extract product images, descriptions, prices and more. Bloggers and info marketers can use Sender's extensive automation features, and share newsletters with their social media followers and track results. Moreover, Sender offers many additional features in order to help to reach best marketing results with destop Push-Notifications, transactional and automated email sequences, API integrations, and an easy to use drag&drop subscription form builder. All of these features are available in all Sender plans, including a generous FREE-FOREVER plan, which allows sending up to 15 000 emails to 2 500 subscribers every month.

Gladly

gladly.com

Gladly is the only customer service software built around people, not tickets. AI is revolutionizing how we work and communicate. Consumer expectations of how they're known and treated by brands has never been greater. At the same time brands are under pressure to do more with less and must balance the tension between saving money with AI and automation, while still delivering world-class experiences for consumers. The right experiences create connection, loyalty and customer lifetime value. Customer service software built on tickets fails to navigate this tension. And brands who rely on ticketing software are failing in this new economy. Bloated tech stacks. Duplicate tickets. Consumer repetition and frustration. Fumbling and flustered agents. Two bad service experiences will lose a customer for life. Gladly applies AI differently, to help commerce brands deliver radically personal, concierge-level customer service at scale. With Gladly, consumers help themselves when they want and customer service agents are made into superheroes, gaining efficiency and productivity. Every conversation in Gladly starts with a real-time understanding of the customer -- who they are, their preferences, their conversation and purchase history with the brand, every interaction in one place. And with every channel built-in natively - VOICE, email, SMS, chat, social messaging, self-service – brands have one, lifelong conversation stream with their customers. Gladly's customers are the world’s most loved brands -- Allbirds, Bombas, Crate & Barrel, Deckers, Eddie Bauer, FTD, Nordstrom, REI, Ulta Beauty, and Warby Parker. These brands and hundreds more leverage Gladly to build lifelong loyal customers through deep connections.

Wufoo

wufoo.com

Wufoo is a web application that helps anybody build and customize amazing online forms. You can use Wufoo to collect contact information, RSVPs, applications, files, online payments and just about anything else. Wufoo integrates with hundreds of other tools so you can streamline and automate workflows, saving you precious time. And because we host everything, all you need is your web browser and a few short minutes to build a form and start using it right away. Sign up free and start building forms today.

Transpond

transpond.io

Manage subscribers, design beautiful templates, create automated emails, and send and track campaigns. Welcome to Transpond - a cutting-edge marketing platform. Try Transpond - Easy to use marketing suite. Create standout communications to send to your customers and grow your business.

typedesk

typedesk.com

Canned Responses, Supercharged! typedesk is the leading app to reclaim time wasted typing the same things over and over again! Create text templates of your every day sentences and messages, and typedesk makes reusing them quick and easy. ➤ How it works Use the / character followed by your custom shortcuts to quickly insert your response. For instance, typedesk can transform

Litmus

litmus.com

Litmus is how marketers make every send count. It’s a core component of your tech stack that allows you to create, personalize, test, review, and analyze every email you send. Too many companies are sending out broken emails without even knowing it, missing the deeper insights needed to really improve results, and struggling to personalize emails at scale. With Litmus, you get a better way to build, test, and trust every outgoing message. That’s why over 700,000 marketing professionals, including 80% of the Fortune 100, have turned to us. And it’s how we’ve achieved a customer satisfaction rating of 98%. Litmus. Make every send count.

Assembly

joinassembly.com

Assembly is a modern AI-driven engagement platform that streamlines recognition, rewards, internal communication, and collaboration across the organization. This single, convenient hub offers comprehensive and versatile engagement solutions, including announcements, AI workplace assistants, contests, surveys, and more. Assembly provides an extensive catalog of rewards, such as gift cards, custom swag, culture rewards, and charity donations, fostering a workplace culture where employees feel valued, appreciated, and connected. Powerful analytics enable managers to gain insights into company sentiment, ensuring an environment where employees feel heard and understood. Recognize Your Team in a Meaningful Way Align core values with recognition to encourage daily embrace by the team. Enhance recognition with a vast catalog of rewards including gift cards, custom swag, culture rewards, and charity donations. Automate Milestones and Anniversary Recognition Celebrate every teammate's birthday or anniversary with automated custom shoutouts. Seamless Integration with Microsoft Teams and Slack Engage seamlessly where you already work, with secure integration and real-time data updates. Input data once for immediate synchronization across platforms. Enhance Employee Engagement Utilize CEO and executive updates, various employee surveys, weekly check-ins, and satisfaction surveys to improve engagement. Streamline Internal Communications Leverage tools like AMA templates, news feeds, help templates, group feeds, icebreakers, idea management, internal wikis, and meeting tools to enhance communication workflows. Boost Team Productivity Use daily recaps, agendas, meeting notes, product feedback, wins lists, and a lightweight sales CRM to increase productivity. Simplify HR & Recruiting Implement surveys for employee benefits, exit interviews, eNPS scores, internal referrals, interview questions, and new hire feedback, alongside contractor time tracking and other HR templates.

Nutshell

nutshell.com

Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals. Simple enough for any user and sophisticated enough for any business, Nutshell is built for teams who are tired of juggling separate sales and marketing tools and don’t want to pay a full-time admin to manage their software. Every Nutshell subscription includes unlimited CRM contacts and data storage, fully customizable reporting tools, free data migration assistance, and world-class live support, all at an extremely affordable price. Nutshell integrates with the software small businesses already use, including Google Workspace/Gmail, Microsoft Office/Outlook, QuickBooks Online, Intercom, and Slack. Nutshell also offers native iPhone and Android apps, allowing sales reps to create, search, and edit contact information while in the field. Launched in 2010, Nutshell serves thousands of businesses around the world and has been named a top CRM for both user-friendliness and affordability.

Rasayel

rasayel.io

Rasayel is your all-in-one B2B sales platform for WhatsApp. Featuring: - Shared team inbox with 2-way messaging - No-code WhatsApp chatbot builder - WhatsApp broadcasts and bulk messaging - Open APIs and Webhooks - Automations - Integrations (HubSpot CRM, Pipedrive, Salesforce (soon), 5000+ apps with Zapier, and more) - Mobile apps for iOS and Android Rasayel is fast, reliable, and intuitive. Using Rasayel's shared team inbox, you can manage your customer conversations over WhatsApp, ensure high quality sales conversations, and deliver exceptional customer experiences. Your team can respond to customers on the go using the Rasayel mobile app. You'll never miss an opportunity or lose track of a customer again. Rasayel integrates with the rest of your toolkit to ensure that your team has full context at all times, reducing human error and saving you time: - HubSpot: Automatically match Rasayel contacts with existing contacts in HubSpot. Log all your activities, and build native HubSpot reports from WhatsApp data. - Pipedrive: Log all activities, automatically match contacts, and build reports. - Salesforce: Coming soon. Talk to us to join the beta. - Zapier: Connect Rasayel to over 5000+ applications and systems. For advanced use cases, Rasayel's API unlocks the power of the Rasayel platform, allowing you to embed it into your existing systems, processes, and more.

Metrilo

metrilo.com

Metrilo helps ecommerce brands grow by making marketing and customer data actionable, and focusing on retention and higher CLTV. The tools include real-time reporting, customer database, segmentation, email marketing and automation. Integration for major ecommerce platforms is seamless.

Omnichat

omnichat.ai

Omnichat provides professional chat commerce solutions for a wide range of retailers in Hong Kong, Taiwan, Singapore, Malaysia and the Asia-Pacific region. As the Official WhatsApp Business Solutions Provider and official partner of Meta and LINE, we offer advanced business solutions across social messaging channels (WhatsApp, Facebook, Instagram, LINE and website live chat) with enhanced efficiency, user behaviour analysis and thus remarketing strategy development. With the mission of unleashing the potential of chat commerce through Omni-channel messaging, Marketing automation, Online-merge-offline retailing, Social customer data platform, “Omni AI” that integrated with ChatGPT as well as WhatsApp Catalogue and Payment, Omnichat equips companies to provide a seamless customer journey so as to capture opportunities arising from omni-channel retailing environment. The online-merge-offline sales feature can easily direct visitors from online channels to salespersons at physical stores for follow-up, facilitating conversions and revenue tracking across online and offline. Leveraging ChatGPT, our AI-powered chatbot “Omni AI” serves as a digital assistant of retailers to handle customers' enquiry, recommend products, and facilitate marketing campaign planning. WhatsApp Catalogue and Payment allows retailers to complete the customer journey on WhatsApp, from browsing products, communicating with designated sales, to making purchases, shortening the decision-making and fastening the purchasing process of customers as well as bringing instant income to the merchants. Achieving 300% YoY Annual Recurring Revenue (ARR) growth in the past three consecutive years, Omnichat empowers 5,000+ retail and e-commerce companies, including Watsons, Fortress, Sasa Cosmetic, Lukfook Jewellery, LVMH Group, Mannings, Swire Resources, OSIM, Logitech, Timberland, Tom Lee Music, Vita Green and government departments.

Gallup

gallup.com

Unlock the full potential of your people and organization. We help leaders improve their employee and customer strategies through analytics, advice and learning.

dotdigital

dotdigital.com

Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data siloes, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more. Trusted by over 4,000 brands across ecommerce, retail, not-for-profit, education, financial services, and other sectors, Dotdigital enables marketers across the globe. Headquartered in London and established in 1999, Dotdigital is focused on building trusted, connected, and future-proofed solutions that empower customer-obsessed businesses. Learn more at dotdigital.com.

Getsitecontrol

getsitecontrol.com

Getsitecontrol is an email marketing platform with a versatile popup builder on board. It helps ecommerce brands attract repeat customers. The app provides merchants with the tools they need to prom... Show More te special offers, prevent cart abandonment, conduct surveys, collect emails, manage contacts, build email marketing automations, and send email broadcasts. Getsitecontrol has an official Shopify app, a WordPress plugin, and a Wix app. However, it works on any other website platform including Squarespace, Bigcommerce, Magento, and others.

Levitate

levitate.ai

Founded in 2017 by ShareFile creator Jesse Lipson, Levitate helps small businesses focus on what they do best: building relationships. Levitate is a keep-in-touch marketing tool designed to help small businesses build & maintain authentic relationships with their clients. Levitate's platform allows users to send personal emails at scale, keep in touch with clients via text, send surveys, schedule meetings, remember key facts about their contacts, and accomplish business goals with a personalized approach -- all with a dedicated marketing coach by your side.