CALLREVU

CallRevu’s Communication Intelligence provides direct visibility into all inbound and outbound calls. Our advanced AI and Machine Learning technology harvests rich data points and sentiment from every single call, providing keen insight, real-time alerts, and actionable intelligence to cultivate a powerful customer experience. Communication Intelligence is an indispensable, and frictionless tool for dealers looking to increase critical sales and service revenue. Get instant alerts sent to you via text and/or email so your dealership doesn't miss a single opportunity. If a call is mishandled, you'll know within 30 minutes on average so you can save deals, improve CSI, and move the needle. Industry-First Phone Health Alerts measure a dealership's phone lines and call activity to quickly identify changes that negatively impact a customer’s ability to connect with a dealership or successfully conduct business. Our CallVision DNI (Dynamic Number Insertion) analyzes the results of digital marketing spend. By displaying unique call tracking numbers, CallRevu can make the connection between the source that brought the customer to the dealer’s site and the call outcome. When the call is completed, details are sent to our reporting platform and Google Analytics, giving you a detailed look into which sources lead to real sales calls, and even calls that resulted in an appointment, at an ad source or even Keyword level. All clients receive free access to our collection of data-driven training courses, webinars, and assessments to help your dealership convert more calls to customers. Including specialized departmental courses for sales, service, parts, and reception, all backed by over 100 million calls worth of data. Enhancing our full suite of training services, CallRevu also offers the Employee Report Card Dashboard. This allows you to gain visibility into individual employee’s performance against industry benchmarks, with integrated training options for areas of improvement. Making it easy to alleviate the different pain points for different people. CallRevu's unique reporting system allows you to drill down into critical phone metrics that affect your dealership's sales and service profits. Offering unmatched granularity, with a multitude of filter options empowering dealers to find the exact data-set they need.