WebCatalog

Employee monitoring software enables businesses to track employee productivity, attendance, and performance during work hours, ensuring that employees use their time efficiently. These tools can monitor active time, location, screen activity, browser history, cursor movement, and business calls to ensure compliance with company policies and maintain employee quality. HR teams commonly use employee monitoring products to assess policy compliance, while customer service managers use them to ensure representatives are working effectively. Managers of remote teams also find them valuable for overseeing work. These solutions can also benefit sales teams implementing new pitches or strategies by ensuring that the right messages are communicated to prospects. They allow organizations to be agile, quickly identifying effective methods and adapting strategies based on success. For companies embracing hybrid and remote work environments, employee monitoring is crucial for evaluating performance quality. The features of employee monitoring software often overlap with those of time-tracking software and contact center quality assurance tools.